The Globe Pub & Kitchen in Hounslow

Service was so slow we were in the line for an hour and when served, was so rude told us to pick our drink up ourselves and spilt it everywhere

After a fun filled day of family activities, my daughter begged to go to one of her favourite restaurant chains and, since we thought you can’t go wrong at Frankie & Bennies, we decided to visit. How wrong we were. Drinks were brought reasonably quick and, despite being just soft drinks, were the highlight of our visit as they were the only thing that would turn our correct! When ordering our food, my sister was informed her first option was unavailable due to there being no halloumi and, after choosing an alternative, told she’d be unable to have sweet potato fries due to them being out of stock too. No big issue though as original fries were fine. So, we sat back and waited for our food. Twenty minutes later and a new server appeared to explain that there were no fries in stock… yes, no fries. Miraculously, they could give us sweet potato fries which were in stock - the original server having simply mistaken “low stock” for no stock. Sadly, only my sister eats them so we decided to pay for the drinks and leave. The new server then went to speak to the manager and returned to ensure us that we could have the food for free as we’d already waited some time and they did not want us to leave hungry. In the end, we got our main items served with these fried dough o’s you’d probably expect to see on a child’s plate. I won’t lie, they were rather bland but edible enough to eat and subdue our hunger. We ended up getting our drinks free too due to the massive disaster that was unfolding before us as other staff were sitting more customers and not informing them of the items out of stock - our original server humbly avoiding all her original tables and serving the new tables - we overheard her again offer fries so I pity the rest of the evening for the staff. The only positive we have from the night was our new server who was an absolute gem to us and to everyone else. She was the one apologising to everyone and trying to find solutions, she was the one apprehending the chefs for not updating servers on the stock updates, she was the one who ran to new customers who had sat down to inform them of the stock issues before letting them make an order they couldn’t complete. I wish I had gotten her name as she deserves a lot of praise as she was the only server doing the hard work but alas, I did not. All I can say was she had dark hair and an accent and seemed to take pride about her job in which she has clearly a lot of experience! Sadly though, this experience makes me want to avoid not only this particular Frankie & Benny’s, but the brand itself in the future.

It's the fourth time I've come to this restaurant and it never disappoints me. Yesterday I went to the restaurant with my uncle and my little cousins, the kids ordered the "JR BURGER" and my uncle and I ordered 4 buffalo wings as a starter. Half barbecue and half Frank's red hot, the hot wings are delicious, it's a spicy that is not so invasive and you can feel the flavor perfectly. Then, as a side we ordered the "buffalo fries" which in my opinion are one of the best potatoes I've ever tried, and I love them because they have small pieces of fried chicken, they have been very creative in that aspect. And for burgers, my uncle ordered the "juicy Lucy" and I ordered the "Krispy kreme". We fell in love with burgers, melted cheese, caramelized onions... all. And the service is very good, we were attended by a guy called James, very nice, attentive and polite, he always made sure that we did not lack anything. The price is very good, not only for the food but also for the service. Totally worth it An unforgettable experience and I am proud of it James, if you see this, I just have to say thank you so much for bringing a smile to our faces.

Please Please try this place I had the club burger This was the best chicken burger iv ever had Chicken it self was full of flavour salad in the burger was fresh The staff seem to care what they serve and this is rare Well done to all staff here!

We visited this bar/restaurant as a group of 6 people to meet with family visiting from abroad (and celebrate a birthday). We'd never been before and not familiar with the area but we were made to feel so welcome by Alfie and all the regular customers, including everyone joining in to sing happy birthday! The food was really lovely and freshly prepared (compliments to the chef!) and overall very good value for money. The service and hospitality was amazing, nothing was too much trouble for Alfie who is a really warm, friendly and funny young man. We'd love to visit again and highly recommend. Thank you Copper Cow! 😊