The Gate St John's Wood in City of London, Westminster

Best experience ever ! Thank you guys You are doing great

Very slow service, waited 20 min for coffees, while i got my drink my husband and his brother still waited. He ordered a latte and got a...lager lol. Food is alright..could be better

French onion soup and filet steak were perfect, cooked to perfection, full of flavour and taste, I really enjoyed my lunch. The only tiny negative - tiny 200ml coke bottles at very large bottle prices :)

The Ivy St. John’s Wood used to be our favorite breakfast spot, but unfortunately, things have taken a turn for the worse since management changed in January. We used to visit a few times a week (the ivy premium rewards gold member) , but now we hardly come at all. The service has declined dramatically, and the food quality has suffered as well. When something is wrong with your food, the management will argue with you, trying to convince you that it’s okay, even if you show them otherwise. We decided to give them another chance this Sunday, but as soon as we stepped inside, I could sense the negative attitude from the staff. I won’t even mention the food. We left without eating half of it. I hope that says it all.

Went for brunch this weekend. Usually not that fuss but they need to get more organised. Management is a mess! Obviously regulars get treated better. Manager telling we can’t sit in the back of the restaurant because it’s closed just to seat his favourites in the back a minute later… What happened to equal treatment? Friendly welcoming and servers tried their best but short staffed. Definitely wrong set priority. Beautiful setting with terrible service not your usual Ivy standard. This branch need some work asap! And take feedback seriously.

Ali and Vincent provided very good service the whole night and made me feel very welcomed!

Vincent and Ali were both very helpful towards my time spent at The Ivy. I enjoyed meeting them and I plan to come back

I was treated by a French man called Vincent, and a Portuguese man called Paulo very nice and helpful, alongside his staff, beautiful service and brilliant food, highly recommend also the bar tenders was lovely his name was Ali, and his colleague Jesus an experience I will never forget, Defiantly coming back !!!!!!

The staff were arguing in front of customers while being heavily understaffed. I had lunch with my mom here yesterday and we were utterly shocked on the service we got. There was no waiter in sight and the host was clearly juggling greeting guests at the door while taking orders. This explains the long waiting time for our food. The man started yelling at the host and she came back clearly upset. When we asked the host when our bread is coming as we were almost done with our meal, tears were running down her face. She said she was okay and kept accommodate people at the door. This woman having teary eyes during a shift... This is our first time at any Ivy branch and expected upscale service… I usually don’t leave reviews but this visit left a bad taste in our mouth. It was clearly busy but they were heavily understaffed. Which made the atmosphere very unpleasant. We have never seen this treatment toward staff before. The management needs to get a grip!

An amazing place to visit, with or without clients :-) Sometimes booking is advisable, especially once it gets warmer and sunnier…

We went to celebrate my birthday - the food and ambience were great and our waiter, Vincent, was wonderful striking the perfect balance between efficiency and humour to add to the whole experience. Thank you Vincent!

I don’t know what’s happened to Ivy! I can’t understand why they can’t teach/upgrade service and food. Such a disappointing visit in a beautiful setting!

I came for coffee with an old work colleague. He had never been to any Ivys and was really impressed with everything. I come regularly here for breakfasts, lunches, dinners, coffee. Always fabulous. The time before last I ate in the back room (pictured ) and it was greatly improved as it used to be overly air conditioned. We had dinner and everyone was impressed. So glad they still have vegetarian options. They could add more ? It’s a pretty venue with such well trained and polite staff. It’s always a delight to come here so highly recommended.

Lovely relaxing meal service of high class

Very nice place to eat, it is giving the elite 60’s atmosphere. We really enjoyed our food service very fast and at the right temperature, although we only tried some starters and hot drinks. But the sourdough bread was just perfect. I really recommend going here if u are visiting Regents park, Time well spent

Nice and friendly service. Good food, prices a bit high. Overall good experience

The team at the St Johns Wood Ivy were lovely - I enjoyed the 3 course set menu and spent a good couple of hours enjoying the food whilst working on my laptop! Great food and service

We went there on the recommendation of a local who saw us on the street looking for a place to eat and it was totally worth it. We loved it.

I wouldn't even recommend my enemy to go there. I had a good waiter who served at my table but overall don't go there.

Top notch service, the Indian girl at reception is so welcoming. Thankyou

receptionist was sweet very friendly and warm welcoming I loved her service, Thank you miss Vyshali 😍

I was here for a family members birthday and we were well looked after the whole night. I really enjoyed the cosy and intimate atmosphere of the private booth, as well as the lovely decor.

Went on Christmas Eve with my friend. We had a lovely time and service was to the point. Noted the customers next to us were giving their comment to the staff. The staff and the manager had managed in a professional and hospitable manner. Food was lovely especially the Ivy Snowman dessert. The only downside is the tables are reasonably packed, therefore, the atmosphere was loud and difficult to walk around given its premiership and branding.

Its always a lovely experience in here, the food is always great and the service is always on point - their Old Fashioned cocktails are the second best (mine are the best).

Food was excellent as I knew it would be. Big problem with the unfortunate body odour smell every time the waiter leaned over the table. That really affected our enjoyment of the experience

The Ivy in St John's Wood is a wonderful place to eat. The first thing to notice is the first-class service and how attentive the restaurant staff are. I ordered a burger with a truffle mayonnaise. It was really nice. The decor is lovely. Flamingos on the wall. An art deco joy to be in. The washroom is so pretty. A pink vibrant dream. I will definitely return.

Lovely restaurant and the staff were so friendly and went out of their way to chat to us and look after us. Had brunch which was delicious - we stayed for ages chatting afterwards and never felt rushed. Thank you!

If you're planning to go here for New Year's Eve, highly suggest cancelling now. I booked here last year for my parents and I and we were extremely disappointed. We were sat at a table overlooking the kitchen and the noise (hidden by a tiny curtain). We ordered the steak for an extra charge which came dry and over-cooked. One of my worst NYE experiences.

Didn't clear pre lunch drinks, cleared my plate whilst my wife was still eating. When I asked for the service charge to be removed, no one came to query why. Totally indifferent.

Very nice place for New Year's Eve in London, delicious, champagne not very fresh considering the price of the bottle £105.

Amazing service, amazing coffee and perfect atmosphere.

It really is a lovely place and the wait staff were excellent. I had the Rendang Duck Curry, which was delicious. They definitely need to source up the Christmas Pina Colada - put another rum in there please?! 🍹

I arrived from Switzerland and had a lovely visit at the restaurant. I had a great conversation with Adana, the lady at the entrance as she can speak German! I received a snowman dessert for free by the manager due to a misunderstanding of the order. The service was very welcoming. Thank you!

Loved the style and atmosphere of the restaurant! Food was okay, and service was a little slower than expected during the afternoon. Got the vegetarian eggs Benedict

Dismal experience. Food tastes factory produced and no better than an average school dinner. Lukewarm. They pack 'em in for Christmas. It's just a money grab. We wanted the two course festive menu, but we were told we would only have 15 mins if we wanted to order the second course, so we left. I tried to tell the manager that the time frame was far too short given how slow the service was but he just said that was the slot. Unworkable in other words. It struck me that he didn't have any real role in the place other than to make the machine work. Avoid.

Menu super great,,atmosphere very cozy...lit up with amazing xmas decorations.

We had an absolutely wonderful experience at The Ivy in St John’s Wood! The staff went above and beyond to accommodate my young family, creating a warm and welcoming atmosphere. They were especially fantastic with my daughter, bringing her adorable babyccinos in little Ivy cups and engaging with her every time they passed by our table. Their kindness and playful nature truly made the visit special. The breakfast was delicious, but it was the exceptional service and thoughtful touches from the team that will have us coming back again and again. Highly recommend!

Visited Saturday, 23rd November, for the lighting up of St. John's Wood High Street Christmas tree, which happens every year. The whole community gets together, including businesses that give out tasters, etc. Being a resident, I know the St. John’s Wood committee works alongside these businesses to bring the community together. The Ivy offered mince pies and hot chocolate; however, on the day no one from the Ivy was outside, probably due to the weather. I went in and asked if they were still offering the mince pies and the hot chocolate, which I was told they were. After a lengthy period, they gave me the hot chocolate and mince pies and a bill. It’s not the cost that bothered me but the principle. To add insult to injury, a lady with three children came in and spoke with a member of staff. I didn’t catch his name, but he was French and bald. She said, “Oh no, where is everyone? Where are the mince pies and hot chocolate?” He kissed her, so I’m guessing it’s his partner, and said, “Look at the weather.” She said, “Couldn’t you put up a marquee?” He invited her in and said, “Come inside for some mince pies and hot chocolate. Clearly the ivy was aware of what they were offering but tried to avoid it. Shame on them. I spoke with the'manager’ Vivian, who said they were offering hot chocolate and mince pies but not for free. This woman hasn’t a clue what a give-away means. I hope someone looks into this, as mentioned; it’s not the money but the principle. This evidently was not for the community!

A bit of France and Britain and disco sound of the 80's.

Celebrated a friends birthday here. The staff were so accommodating to our requests, even turned the Christmas lights back on for pictures! Special shout out to Gaurav the waiter who took the stunning pictures!!

Horrid. I wouldnt go if they were giving out food. Rude aggressive dismissive unkind. They don’t deserve any stars. Worst experience I’ve had dining anywhere

Late Saturday night meal, The Ivy was heaving but they found room for 3, and food service was prompt. The Shepherd's Pie was really very good, served with gravy. For what is ultimately comfort food, I wondered if the serving could have been a few forkfuls larger, but maybe that is more a comment on how good it was. Fish & Chips was also very good. Priced at the upper end of what I expect to pay for these 2 dishes. (£30 with a glass of wine.) Ultimately it is a nice place to sit and dine with friends.

Had planned to come here for a full English breakfast at noon but they stop serving it at 11:30 - not a problem! Went for the blackened Cod and Creamed spinach instead. Both were excellent, the black cod especially was of great quality and together the portions were very satisfying. I would recommend. Blackened Cod = 10/10 Creamed spinach = 9/10

I have a pet hate of loud children at restaurants at night which colours my review. The atmosphere was spolit by the loud children and a possibly romantic dinner was not going to happen. The food was reasonable but don't expect this to be similar to chelsea ivy's.

Great Service and the food was delicious

Always a good experience. Food is excellent and the staff are attentive without being intrusive.

Very fancy decorated restaurant with much space and tables. Good service and staff. Had the english breakfast and it was so good, loved that it had more food than other places I ordered, really liiked the bread too.

Very mixed experience. The food was ok but nothing stood out as being great. A small sirloin steak with no extras/sides for £30 isn’t cheap but didn’t match the quality you’d expect in a decent steakhouse. Fries were good but the grey beans seemed sad and were saggy from being over cooked. Desserts were a disappointment too: the creme brûlée had zero crackle. The sticky toffee tasted dry and like something you buy in super market and chuck in the microwave. Service was slow…meal took longer than 2hrs despite restaurant not being full and us asking staff to pick up the pace because of our children. Too expensive to compete with the chains but doesn’t cut it as a dining experience. We won’t be back.

Our waiter was friendly. Fast service. Good food.

I wanted to take a moment to express my heartfelt thanks to Mr. Vincent Peinnet and all the staff for providing outstanding customer service during my recent visit to your branch. His warmth, professionalism, and welcoming attitude truly stood out, making my experience all the more enjoyable. I genuinely appreciate the effort he and the team put into ensuring that everything went smoothly.

Very bad attitude by the male manager. Aggressive! Dogs sit inside on the same chair as customers. I am a great animal lover but for the sake of hygiene in a restaurant they should not eat on the same table as guests. The place smells like fish so deep cleaning of the floors required. Not your usual Ivy standard.

I have just dined at the restaurant and had a fantastic experience. The service was great - the lovely blond lady was attentive, friendly, and knowledgeable about the menu. It really added to the overall enjoyment of the meal.

This place is definitely done by people who are on the ball. The food is good, all the fried food is freshly crispy. The service is affectionate, attentive and friendly. Where is their predecessor Cafe Rouge was good and then through inattentiveness, went off the boil, these people are definitely paying attention and it shows. The decor is also beautifully done and very sumptuous the place is also clean. If you want somewhere to come with friends that is like a five star establishment, but without the five star prices, then this is a good tip.

The food is amazing as is the service.Theres just a brilliant atmosphere about the place.First rate!

Excellent decor, great attentive staff

Everytging was Excellent. Will most certainly go again

Even with reservation we were seated outside of the main restaurant area. The service was always taking 30 min to show up because they were busy serving the other part of course. The order took almost one hour to get ready too. The Ivy used to be a good place to dine, clearly not anymore.

Authentic and delicious, highly recommended

Fantastic time, food and service!

It's always a great place to dine 🍽

The restaurant itself looks nice and the greeting was good. I was out with my wheelchair using mum and made a note in the booking that this would be the case. My partner went to the toilet and it was down some steep stairs. There was no accessible toilets on site so my mum had to go in a coffee bar over the road which was ill equipped for the wheelchair and had no handrails! On receiving the booking one would have thought it would be explained that this would be the case. This is a well know chain of restaurants and access should be standard and if not us customers should be informed! They had my number. My partners steak was over done and tasted like it was cooked in bad oil and she asked for a coriander salad which consisted of chopped tiny plumb tomatoes with a sprig of coriander on top. Really disappointed with that! Is it a salad with one thing and a sprig? On the plus side my Sunday dinner was good and my mums eggs benedict was also good. But all in all very disappointing for my mother and partner!

Very sophisticated. They have a wide variety in their menu. Service is immaculate and friendly staff. Enjoyed their food so much. Enjoyable atmosphere.

From the start the hostess was unwelcoming. My 14 year old daughter asked why she was angry which was shameful. Sat me where I did not want to sit and I changed eventually as we were literally sat next to someone very ill. Throughout dinner had to keep waving for service and was only served when I asked where the food was as we were clearly forgotten. I was told my card was declined twice with no apology! I asked where the apology was when it clearly went through and the server said he apologised. Please note the apology was to tell me that he's sorry that my card is denied. Upon leaving I told the hostess that she was very unwelcoming to which she said in an attitude to go complain to the manager and I said ok get him. Manager came and told me l've been charged twice!! Upon looking at my bank st I saw I had been charged twice (I would have left if he hadn't been called!). When I was then leaving the hostess muttered something under her breath to which I asked what she said and joking aside she was ready to fight me! Saw her screaming and her colleague restraining her inside from the back door. This is clearly atrocious behaviour.Absolutely horrifying and traumatic experience. My daughter had already run outside in panic and fear. I am utterly disgusted and disappointed to say the least. Horrifying experience. Surely someone must take action! I believe hostesses name was Anji, but at this point who knows what the truth is. Ruined a beautiful evening and night. Not returning here obviously.

On several occasions I have been greeted with arrogance and attitude. I have been coming regularly for 2 years. It’s my fault for returning really but it’s close to where I groom my dog every month. This is the 3rd time they respond with incredulous demeanour as though I should shut up and wait. I walked in without reservation. They said there was a table outside available. Then they asked me to wait for someone to seat me. So I went to the bathroom. When I returned they said they were still waiting for someone to seat me. There was a queue and several guests who arrived after me were immediately seated. Finally I was seated without apologies or graciousness. The last time I was there there were chips scattered in the on the floor outside for the duration of my meal. The food is decent but the maître de and the staff aren’t well managed. He is just simply rude. He needs to remember that the guests are paying his salary. I don’t recommend eating at this Ivy.

I booked a table in the afternoon to celebrate my daughter's graduation as I wanted it to be a special meal for a special day. We got seated promptly to a very nice table outside, in the good weather. We shared a starter of the scallops, which were amazing (and the only reason I'm not giving this 1 star) She ordered a burger (no extras) and I ordered a ribeye steak. The order came and we noticed that the burger had bacon in it, (which she doesn't like) and is also a paid extra. We gesticulated to the waitress that we didn't want the bacon and asked if it could be substituted with cheese, to which the waitress said yes and she'd sort it. So we waited. And waited. And waited. We weren't sure what was happening - were they going to bring us a new burger? (Spoiler alert - the answer is 'no'). About 10-15 minutes passed as she went past us serving other customers and finally a man came with a piece of cheese on a small plate! Really? Does it take THAT long to source a piece of cheese. Anyway, we swapped the bacon for the cheese and even though it was luke warm by this time, she commenced eating it (by this time, she had eaten most of the chips as she was hungry) Meanwhile, I found my rib-eye to be very fatty and full of white connective tissue. I usually have steak at restaurants so know a good one from a bad one. I gave it a chance but it was so tough, I left half and the rest was (excuse the grossness) masticated masses which I had surreptitiously placed on the plate. I summoned the waitress - she apologised and offered me a new one, but by that time I had had enough and just wanted to leave. What should have been a special meal was completely ruined. In summation, ok some steaks aren't good and it's not the restaurant's fault, but 15 minutes to get a piece of cheese? Putting a paid extra which was not ordered? And it being bacon? Good job we're not Jewish, or Hindu as I imagine it would have been quite shocking and insulting. I have since written to them via their feedback form, TWICE, but heard nothing. I have been to The Ivy in Bath and it was a sublime experience, but I will never step foot in the St John's Wood one again.

Starters was excellent, main meal as mine was the black cod,perfect in every way..with a side of Jasmine rice.. Partners sirloin steak was overcooked,as she asked for medium.. It was well done..The truffle chips were good.. 12 year old daughter had the hamburger upgraded to cheese burger with chips she nearly managed it all as she's only petit.. Pudding were apple tart,raspberry and pistachio sorbet and little one had ice cream.. Drinks were value for money.. All in all a fair price of £211..for 3 of us..

Pricey but worth it, excellent salad.

Lovely food , awesome atmosphere , great ambience , went during British summer time , the menu was delicious. I did want to take a picture of the food , dector and drinks but I wanted to be mindful of those around me . It was all spectacular. The staff were fantastic.

One member of staff at the door/reception was less than warm, but everyone else was lovely. Food was good. It arrived quickly, which is great in some ways but also made me feel rushed to leave. There were some not so gentle nudges as well - “would you like a coffee or the bill?” My booking was supposedly for 1h45m but I was being rushed out before the hour mark. It felt like an assembly line, which is what restaurants ultimately are but at least make some semblance of hiding this? Other diners were not being rushed as much and I did wonder if this was a bit of a selective (discriminatory) policy. Go for the food, but don’t expect to lounge for a 3 course meal, unless you look the part (white, rich).

Was a disappointing experience. We were given possibly the worst seat in the restaurant despite there being a lot of other tables available. The menu was very limited, boring and uninspired. The food was tasteless and bland and the service was sub-par.

A Delightful Experience at The Ivy St John's Wood , London Our recent visit to The Ivy St John's Wood was nothing short of spectacular. From the moment we stepped inside, we were greeted with warmth and professionalism, setting the tone for an exceptional dining experience. The restaurant itself is beautifully designed, combining a chic, modern aesthetic with a cozy, inviting atmosphere. It’s the perfect spot for both casual meals and special occasions. What truly made our visit memorable was the outstanding service, particularly from the manager, a wonderful lady whose name we unfortunately didn't catch. She went above and beyond to ensure that we were comfortable and well-attended to throughout our meal. Her welcoming demeanor and attentiveness made us feel like VIPs from start to finish. She skillfully balanced a friendly approach with the utmost professionalism, ensuring that every detail of our dining experience was perfect. The menu at The Ivy St John's Wood offers a delightful array of dishes, and each one we tried was exquisitely prepared. The flavors were vibrant, and the presentation was impeccable. Whether you’re a fan of classic British cuisine or something more adventurous, there’s something on the menu to satisfy every palate. In addition to the fantastic food, the ambiance of the restaurant was enhanced by the impeccable service from the entire team. The manager, in particular, made sure that our experience was flawless, checking in at just the right moments and making us feel truly special. If you're looking for a restaurant in London that combines elegant dining with exceptional service, look no further than The Ivy St John's Wood. We will definitely be returning soon, and we highly recommend it to anyone looking for a memorable dining experience in the heart of London.

Nice intimate space but the service we had was slow and the food was mid. Surprising as other Ivy's have been the opposite and great across the board.

Service was friendly, if not a bit slow. Nice decor. Food took a long time to come out (~45-60 mins) and didn't taste like anything special. Definitely not value for money and probably not worth visiting just to try.

Excellent food Our waitress was very friendly and efficient

Great place for breakfast. High quality food and staff

Everything was beautifully presented and each dish had the wow factor. The Smoked Salmon starter was brought out in a domed smoker. The Linguine was served directly from a very hot pan and the Chocolate Bombe melts in front of your eyes as they pour on the Salted Caramel Sauce. The service was excellent. Staff were very attentive without being obtrusive and everyone was friendly, smiley and polite. The only slight glitch was a long wait for some milk for my tea but other than that it was absolutely perfect. The prices are also reasonable, especially for Central London and given the Ivy brand and unique dining experience. Would definitely recommend booking in advance though, as we were very fortunate to get the last table at midday on a Saturday. Others after us were turned away

Loved the atmosphere and setting, but the food was fairly bland. Minisha was very friendly and kind.

Absolutely perfect in every respect. And that Shepherds Pie… oh my. Party of six. Very well looked after. Very glad we came.

Typical food chain. Wine served warm so had to add ice. Expensive for the quality provided. Salmon burger was more like a squashed fish cake. Steak was good as was the pepper sauce. But the reply says it all….. who is Rachel??

Really nice restaurant with impeccable service. Food was hot and fresh and a nice calm cool restaurant.

The restaurant is not far from St. John's Wood metro, the staff are friendly, you can eat inside or outside. For French speakers, there is a person in the restaurant who speaks French.

The server was a bit surly. Food OK, there was a loud group next to me with a service dog. I had to stop one of the group from feeding the dog chocolate and they gave me hell. Last time I get involved. G&T was weak, but after I complained they made a stronger one. No discount on the first one however.

Restaurant decor and service very good, food was ok but not amazing.

I’ve been coming to the restaurant for years and the quality of food has declined steadily. This is across all the restaurants in the chain to be fair. It’s slightly elevated pub grub. The staff are great though.

Lovely athmosphere and food. We had the cream tea and it was a great experience with the service being very kind.

I received excellent service by Enina! She was so kind and friendly!

Disgusting service by Sara came I walked on and asked for table for two she said all booked we can't take you she gave me dirty looks for some reason I complained to the manager about her behaviour I walked out and checked online for a table and found plenty of tables inside and outside I booked a table and after booking I saw plenty of people coming i asked two customer if they had booking they said no they just walked in , seems like Sara prefers a type of customers to other , what a horrible way to treat customers she's very unprofessional and her English is very poor

Only criticism, it's a lhong wait to be seated,and the entrance is a bottleneck,which means customers have to queue to enter and get a table,even if they have a reservation

Told wait was 15mins-3hrs. Booked there and then for 5mins time online in front of hostess who then huffed. (Plenty of availability online) We left and came back for our reso 5min later. The same hostess seated us at a broken table held up with tape (there were 3 other tables of two clean and available) we then didn’t get served which felt rather deliberate. So left. Worst Ivy we have been too. Staff were the issues.

Updated with 5 stars after last meal. Great service and good food, tastefully presented and seasoned well. Booking essential - a good idea to ask for preferred table.

Ivy is one of our favorite places and we are looking forward to come back again. P.S. i rarely leave reviews and had no particular intention to do it in rhis ocasion but for some strange (and somewhat worrying data security) reason I found 2 star review left from my Google maps account on this Restaurant.? This is an edited post to its realistic value.

Atrocious experience.... Horrendous service, poor quality undercooked black cod, fridge cold asparagus, non existent waiter. Waited 55 minutes from being seated to me eventually having to go to the reception desk to ask for a waiter to take my order. My bottle of wine was left in the ice bucket with not one attentive member of staff pouring! Had to pour it myself!! Why have a service charge on the bill?? If this restaurant simply cannot handle the volume of diners, then don't fill your poorly run eatery to capacity. Your team simply cannot manage a decent service including your kitchen staff!!

**Best Restaurant in St. John's Wood** Medium Rare serves a divine sirloin steak. The lobster linguine was delightful, and the meal was sumptuous, overall. The staff are efficient, and the crowd is very pleasant. The Chocolate IVY Bombe for dessert was incredible. I love visiting this place for its ambience, warmth, and quality of food. It's highly recommended if you're in St. John's Wood. The manager is a delightful person who truly understands hospitality, holding the place together with remarkable skill. Hats off to him.

Went for Fathers Day, there was 6 of us and the food for everyone all fell short of the mark. The food was bland and flavourless. Had to send the spinach back was it was so watery and tasteless . Chicken escalopes tasted like a supermarket piece of chicken. Will not be returning.

[2024 Edit: Went again after a long break to see if ay improvements. Sadly the approach and attitude of the staff here (particularly the matre d when it comes to bookings and reservations) remains curiously disinterested and unhelpful. Seem to trade on the brand name rather than the quality of the service being provided. Absolutely no reason or intention to return.] Good Ivy menu but the service at this particular branch is bizarrely so so slow, consistently. Even when they are not at all busy. Just popped in on Saturday lunchtime, very quiet and just left waiting for a menu for far too long. Gave up and left. Another customer was also on the verge of leaving who had been waiting longer than us. Manager really should address this level of disinterest among staff.

I couldn’t fault the food; the sirloin steak was perfect as was the sauce and sides. Restaurant was very busy and I’m not one for crowds, but the service was good.

Such rude service at this restaurant from the female maitre d (Sunday 16 June lunch). She has very bad attitude coupled with zero customer service skills. I would avoid this place. They don’t treat people well and expect you to put up with their attitude (almost aggressive and angry for no obvious reason) for sub standard food. I have give this place a go a few times now due to lack of options on the high street but it has been a let down each time due to service. Food is not great too.

I love the Ivy Franchise and the St.John’s Wood location did not disappoint! The mirrors, tropical decor, decadent cushions all made for a romantic and aesthetic experience. I am DF and GF and the Ivy is knowledgeable and great at catering to these needs. The wine was delicious and paired with dinner well. Bonus, the toilets are as beautiful as the dining space, ambience throughout X

Party of six, went to celebrate a civic wedding. Nice location, staff very friendly, food average. Was given three different bills at the end but no problem with that. Had ordered champagne for our arrival, fine. What amazed me was when, at the end, the waiter arrived with a single "celebration plate" which consisted a saucer size plate containing 2 strawberries, 4/5 berries and a spoonful of an ice cream type confection. Even if it was only for the bride and groom, it was very slim pickings! Subsequent edit: From the owners response they're obviously not reading the reviews

I come to this restaurant only because it’s one of the few restaurants in neighbourhood, not much options around, otherwise I wouldn’t come here AT ALL. Service is low at all times. I always refrained on commenting, but today is the time: one of the staff (female with curly hair) gave me such an unpleasant look when I said I’ll just order for a drink, she asked me twice if I want to order anything to eat. 0 level of customer service skills and 0 empathy. Shame!