Based on 11 opinions finded in 1 websites
Based on 11 opinions finded in 1 websites
Nº 223 in 303 in Uttlesford
Opinions
Gorgeous room and atmosphere that really lets you relax. I loved the tea - especially their house blend which was absolutely divine. This would have been a perfect place if the service wasn't quite so crazily slow to bring your food, or even if it is slow then having the staff just let people know at minimum. When the food did arrive - it was really tasty. Thanks for a lovely lunch.
Grant Kemp . 2024-08-16
MORE AT Google
Ate at the garden room twice, both nights we stayed at Down Hall as part of a package. Overall the food was great - really interesting flavours, beautiful presentation and good variety. Some dishes much better than others, we really liked the lamb and the roasted leek dish. Deserts were the best part - stunning and delicious! Service was good. If we weren’t on the package plan the price would be a little hard to justify, but it was an all round great experience! Would return.
Alex Ainsworth . 2024-03-26
MORE AT Google
The food was delicious, dishes were clearly well thought out, and impeccably (and I mean impeccably) presented. Service was spot on, and the surroundings were elegant and comfortable. Although we were guests at the hotel, this restaurant is well worth a visit on its own merits. 👏👏
Andrew R . 2024-01-21
MORE AT Google
I liked the approach to service. Would definitely recommend it to friends and family.
Margaret Spencer . 2022-11-18
MORE AT Google
We stayed at Down Hall with my family and had dinner twice at The Grill. The food was lovely (so much so that we ended up ordering the same starters the second evening, as they were delicious) and the service was impeccable. The gentleman who suggested the wines was very attentive and remembered our choices the next evening. All in all, a very pleasant experience.
Gabrielle Desroches Hutchison . 2020-11-05
MORE AT Google
The place is super beautiful. The service was great and the food really nice. If anything a bit pricy the drinks. The rest is great
Marta Sabio . 2019-10-28
MORE AT Google
Decided to ignore the negative reviews and give it a try for a catch-up meal with my daughter, we should have avoided as the meal was ruined by poor service. Menu was very limited. The restaurant was only a third full. The waitress seated us then completely ignored us for about 10 minutes. Had to ask if we could order our drinks, bread basket and main meals. Bread came fast but drinks took about 10 mins to arrive and the food service took about 30 mins, which is far too long. They served my daughter the wrong meal, took 10-15 mins to replace with what she had ordered by which time I had finished my meal. The waitress asked if we wanted another drink on the house, I informed her that I had already ordered a second drink about 10 mins prior and still not received it! Drinks and one main removed from the bill. Two other tables also complained while we were waiting for our meals. Food was actually a 7/10 once it arrived.
Dom .B . 2019-05-28
MORE AT Google
Food was well presented and taste where gorgeous, there should be more choices on the menu on Sunday evening.looking forward to our two day stay
Paul “Jasmine pink” Harris-Magri . 2017-04-09
MORE AT Google
It was a special occasion,sons silver anniv The meal was dry and tasteless,service excellent.It is a shame remember the nice Time everyone had when daughter was married at downhall
Jacqueline Pittey . 2016-09-25
MORE AT Google
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52 Opinions
We’ve had food from here several times before, and have really enjoyed it. Tonight, we ordered food at 6:50pm, with delivery time of 7:30pm-8:00pm, and live just around the corner from the chippy (I’d usually collect, but we’re in the middle of decorating and having a new kitchen put in). When it went past 8pm, I rang them and was told that 1. He didn’t remember the order (couldn’t look it up with the order number without ringing someone) and 2. The lady delivering had just left with some orders so he wasn’t able to check if our order was going out. The food arrived shortly after this call, at 8:06pm via car, and was cold and soggy. The medium chips were also much smaller than usual. I rang back to inform them that we were unhappy and to give them a chance to rectify rather than write a review but he was argumentative and claimed that we received our order last as others that are further away had earlier delivery times, which I can appreciate, but I’d rather that they kept our food at the chippy in the heated counter and be late delivering rather than going cold in a car for all that time. We live literally 30 seconds drive away, its completely nonsensical. I understand things might go wrong in busy times but the response was unacceptable. Sadly we wont be using them again.
95 Opinions
First time here and had a very nice evening, nice welcome and very Christmassy look and feel. Very warm and cosy feeling to the place. Staff welcomed us and Laura served us throughout, she was lovely and a real credit to you, nothing was too much trouble. Started with the crispy duck and ribs which were amazing, the table had lots of different starters and everyone said the same…. Yum. Mains went down very well too and good portion sizes, everything was hot and well presented. We was a large group and everyone was served food at same time in a timely manner. Lovely evening, thank you
1696 Opinions
It's so unpleasant to go somewhere and most of the food is not available for sale. Why don't you close it then since you don't want to make all the food? It gives the impression that they don't want to sell the more affordable food and the children's combos.
473 Opinions
It was a terrible experience with a Chinese man who treated us terribly, very rude and in a loud, insolent voice, all for telling him that they forgot to give us a couple of menus, poor service, I do not recommend it.
1111 Opinions
Flying from Stansted in the early hours so we rebooked this hotel as it was so amazing for us last summer! Staff, atmosphere, room all still amazing but last time we stayed in their rooms next door, off the pub and we much preferred it. This time we stayed above the pub and I didn’t realise how loud it would be until 11/11:30pm when the pub closed. I’m sure this would be ok for the regular customer who was making use of the pub until that time, but if you were travelling to the airport I would request not to have a room above the pub. All was still lovely just a comment to bear in mind for others!