Based on 851 opinions finded in 1 websites
Based on 851 opinions finded in 1 websites
Opinions
Excellent food and service Susan and Suzanne provided top notch service even in the face of some quite angry and abusive customers tonight. They handled it profitably and to the letter of green king / pubs alcohol rules. They remains professional to the end of our stays We thoroughly enjoyed our evening and the food was fantastic
venusbell . 2024-10-23
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The Flying Horse has gone downhill since we were last there. No table service. Everything has to be ordered via their app, even drinks. You have to collect your own cutlery, sauces, even napkins. The place was quiet but service was poor. The food wasn’t great. The portions were small. I could have made a better curry myself ! We won’t be going there again. There are far superior establishments elsewhere !
Companion54858484472 . 2024-10-23
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Ordered chicken and when it came I cut it open and there was blood inside and it had a smell to it I asked staff to take it back I had felt sick after that I asked for the manager but he didn’t care he never spoke to me after that no I am sorry no refund nothing
Venture44069499285 . 2024-10-20
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Firstly let me say the staff here are superb, very welcoming, polite and well trained. I generally get the mini mixed grill and it’s fine but just a heads up. It usually comes with two sausages but now comes with only one, the price remaining the same! Guys, give me my usual meal and charge a little more I’m happy to pay it. Also since the change the staff no longer come by to see if everything is ok, hmm, I wonder why.
Paul G . 2024-10-19
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The food quality is not good. This visit the chicken was bone dry and inedible. The medium rare steak was beyond well done, bone dry and was inedible. The fish & chips was cold. The kofta was bland and covered in a huge amount of mayo. Previous visit the pie was piping hot on outside, partly frozen in middle (microwaved). Drinks came nearly an hour after ordering, even after repeatedly asking staff. Staff don't seem interested when we mention the issues. There are food issues every time we visit. Meanwhile a few miles away at The Rectory, another hungry horse, they get the food spot on every time. Seems like a training issue at the flying horse. They just seem like they don't care about their food standards, andt's getting worse. Honestly, years of our custom maybe coming to an end.
El Kay . 2024-10-14
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Amazing service from the bartender, Louis, he was incredibly helpful and friendly. Very polite, very helpful would definitely come again.
j l . 2024-03-21
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Went here for lunch and a drink and a game of darts with my Dad. Got Great table service from Alia and Great bar service from Abi. Abii served us some Great pints of Guinness complete with shamrocks on top 😀 Great service with a smile. Also Great service from Junior.
Explore45599516814 . 2024-03-19
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Great friendly staff who are welcoming as soon as u arrive untill the minute u leave. Abi last served me and was excellent and friendly. Will definitely come again
Chris S . 2024-03-19
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Went for food however it was poor. Microwave clearly was on strike as food was cold. Rats outside clearly didn't rate this place either. Plates must have been warmed up using solar power on a cloudy day. All in all a wasted trip to a below standard establishment.
GoPlaces64045713972 . 2024-03-17
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Excellent service from Abi. Food was good, we had chicken salad and jacket potato, it was lovely! Queue was quite long but customers were served quickly and efficiently.Food arrived quickly.
eger20 . 2024-03-16
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Great service from Jacob and Louis Erin food was amazing lovely and clean, great atmosphere definitely be going again!
Jordan T . 2024-03-14
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Brilliant service today from Jacob, Erin & Louis! Very efficient and friendly faces which put me and family at ease due to us here visiting and not actually knowing the area etc! Thankyou to Jacob for the brilliant service and smiley face and customer service was brilliant from all mentioned. Would definitely return.
Kelcey B . 2024-03-14
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Came to the flying horse, to watch Cheltenham with friends, Jacob was fantastic, very efficient with our orders via table service, proper pub to take your family, outdoor seating with play area. Able to see the planes landing or taking off from the airport. Fantastic day thanks Jacob for a warm welcome and service.
Leon R . 2024-03-13
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Good friendly service from Jacob Louis and Erin, fast and efficient service and always friendly, tables always clean!
Gary M . 2024-03-13
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A great service and the best thing to have happend in a long time, Jacob going the extra mile!! This pub is definitely worthy of a visit.
Traveler103503 . 2024-03-13
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We went for mother's day. Fantastic service from the staff and for what we paid, good food and drinks. Thank you to all the staff at the Flying Horse. 👍
Paul U . 2024-03-10
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Abi was very polite and remembered our drinks and would get them ready as we approached the bar. We enjoy going for drinks when we know Abi’s working the bar. Thank you Abi x
D5339CQmarier . 2024-03-09
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Abi was amazing, going above and beyond. Such fast and friendly service. Will be coming back for more drinks and food very, very soon.
Alison W . 2024-03-09
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Forget about the microwaved food as I wasn't expecting Michelin stared quality. However it seems looking at the other reviews I wasn't the only person caught out by the lack of adequate signage and staff prompts to sign in my vehicle. I received a parking fine from a private company for £100.00 soon after dining at this restaurant. I surmise this inadequacy is on purpose to impose these "stealth fines"? At NO time during my time eating did any staff member ask if I had signed in. Please members of the public DO NOT get caught out by this strategy.
Darren M . 2024-02-29
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Fabulous service by Daniel and Abi and the food was delicious. Thank you for a great visit. We look forward to future visits for lunch and dinner.
Kerry L . 2024-02-23
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All the staff were fantastic Abi on the bar was amazing she was helpful and the ginger manager not sure of his name was really friendly and nice! thank you for the hospitality and would recommend to absolutely anyone for a good chilled time!
Nathan P . 2024-02-22
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Very disappointing visit. The bar area was full of small children running around (some were crawling around), screaming, shouting all displaying unacceptable behaviour. It was 9pm so we felt this was unacceptable. Non of the staff asked them to keep the noise down.
Heppies . 2024-02-22
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Great all round service from Abi at the bar and Alexander on the floor. Very helpful, friendly and polite. Will absolutely come again.
Daniel W . 2024-02-17
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Pub is always busy which is a good sign, staff still give perfect customer service all the time. Food is very fast. Would recommend
Kathylowe2504 . 2024-02-16
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Came here with my friends the other day. Abi and Anamika were really friendly and helpful and the service was great and very quick. Will be going here again.
Izzy W . 2024-02-13
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Barman was very helpful as I order food but there was a deal on with extra drink and the food I ordered. Brilliant will be coming again
Bobby G . 2024-02-09
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I’ve been to this pub many times and I’ve had great service but the last we went 6 of us it was very dirty I asked the waitress to clean the table that we were going to use and she was very rude saying when...
Mary W . 2024-02-09
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We both had the Classic Fish and Chips, one with garden peas and one with mushy peas. Both with tartar sauce.This came from the Epic Dishes, Monday to Friday offer. Absolutely delicious and good sized portions. We were served by Abi. She is really cheerful...
ronl . 2024-02-05
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Food and service from abi and junior was superb. The food was good value for money. Both Abi and junior checked to see if everything was OK and nothing was too much trouble
Richard W . 2024-01-30
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I visited the flying horse’s establishment on Sunday 21st jan and I went with a couple of friends originally just for some drinks but honestly after some of the food came out and past our table we couldn’t resist not having a bite to eat...
Declan W . 2024-01-24
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Excellent value for money, for the food. It was hot great choice on menu, tables clean. Staff are friendly. Did not have to wait long before food being ordered and it arriving at the table
Vickivicki75 . 2024-01-23
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So pleased to be able to give a great review , my last visit I vowed I would never go again after being told by the manager after complaining of gammon which tasted like cardboard - his answer was I know everybody is complaining -...
Mark I . 2024-01-20
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Went for lunch and They had some really great deals. Excellent value for money. Food came quickly and was very good. Served by a lovely girl called Abi who was so helpful. All staff were very friendly. Will be back soon
suea819 . 2024-01-15
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Great food. Very clean. Friendly and fast service. We come Regularly as we work round the corner and it’s always a good visit.
james b . 2024-01-10
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Very good service food came out very quick good prices for there food and drinks would really recommend going
Macy C . 2023-12-27
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Food was so nice would definitely recommend there curry 10 10 for there chef ☺️ staff was very helpful and friendly Will definitely be going back
Danielle C . 2023-12-27
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I always call in here for food before my flight, food is fast and service is spot on. Would highly recommend. Staff are very friendly.
Kathylowe2504 . 2023-12-14
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Visited with husband/daughter/grandaughter,while staying at Heald Green Premier,Chose this place over the Beefeater which was next to hotel,on reflection probably bad choice! 6-30 Sunday evening, not very busy (bad sign) sat in a booth.Underneath the table was filthy with large pieces of bread bun/chips etc(was...
D71WEpatriciag . 2023-12-12
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Went for family meal,food was outstanding food came out in minutes. Best place ive have been in a while ,staff were very knowledgeable about menu and also staff were very polite and met our every need
leehR8103PB . 2023-12-12
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Came with friends to watch football and end up having some food why I was here and was out in a quick time with friendly staff and standards was great, would recommend to anyone
Michael P . 2023-12-12
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Shockingly understaffed two people serving food only one person on the bar who was getting criticised for not serving quick enough.On top of the regular meals etc there appeared to be a party of 40-50 people.POOR MANAGEMENT
Sean S . 2023-12-08
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Called on and had used the Green King Sport bundle deal wings/strips and nuggets with 2x beers for £12 can’t beat this deal 👍
pauldjones . 2023-12-03
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This pub is becoming a firm favourite. The food is always tasty and the hot food is piping. Service is friendly and efficient.So our appreciation goes to the kitchen staff as food is consistently good. We like the fact that the manager, Junior, is always...
Sherena P . 2023-12-01
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Food extremely poor today. Full Monty mixed grills had chicken which was inedible. It was an odd brown colour and was overcooked and dry. Mentioned it to Daniel who said yes it is a different colour than usual- maybe it’s a different batch? Hardly any...
jennydE2756BV . 2023-11-22
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DONKEYS IN THE KITCHEN.... ORDERD 15oz GAMMON STEAK DID NOT GET A 15oz Steak got 3 little dried up overcooked pieces. The chef is a donkey cant even cook a fried egg i got one that had been sitting in the oil over cooked and...
DavieGMCGB . 2023-11-19
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Very pleasant and friendly manager whom brought our food , amazing customer service and service with a smile x slight issue with a food item was resolved straight away no issues x
DayTrip49149539837 . 2023-11-18
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All day signature breakfast amazing!! What a delight not only is the service good but the food!!! So well cooked all the flavour locked in definitely going back for more. Thank you
gail h . 2023-11-16
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Visited The Flying Horse with my foster daughter on Friday night and was immediately impressed by the warm welcome and professionalism of the team Abi, Erin, Tanya, Daniel, Sue and Megan. The front of house was particularly helpful. We got a free colouring book and...
Mjblynn . 2023-11-11
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The food was excellent the staff was excellent thanks so very helpful and nice people I will go.back
Connector59373098808 . 2023-11-04
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Went for lunch with some work colleagues, service was great and food was lovely. Had the Korean Burger which was very tasty. Would recommend for pub grub.
lincoln j . 2023-10-31
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Called in for a few drinks to the atmosphere vibrant night and we were served by Kara and Abi who looked after us with quick service on the drinks and food excellent evening will call back again.
pauldjones . 2023-10-27
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Had the best experience it was a friendly workplace and was full of lovely staff the girl who works there I think she said her name was madisen she was so pleasant and made sure my order was as perfect as it was. And dessert...
Hollie T . 2023-10-20
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Massive help from the manager Sarah & Abi for being patient and helpful, will definitely come back and recommend to others . Thank you all
Andy E . 2023-10-15
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Would not go again! We decided to treat our daughter to a Birthday Tea as she was turning 11, to our horror the chips my other daughter received with the 'Mix it up Grill' came out with a fly on one of them, this is...
Kelly S . 2023-10-11
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We visited on a Friday for dinner as a family, 8 of us in total. With 2 fussy young children things can sometimes be a nightmare. Abi served us and was absolutely brilliant. Nothing was to much or to awkward she was really understanding. The...
Claire M . 2023-10-09
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This place is a great place to enjoy a night out with friends or family. The food was amazing and the staff were very nice also.
Lichow1234 . 2023-10-03
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Daniel and Madisen were especially great and helped cater all of our needs, including catering to 10 of us. 4 separate orders, all of which came out together and hot. No complaints on the food, everything was spot on including adaptations. Even the puddings were...
Departure53304102495 . 2023-10-01
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very nice and very quick service. was served are food by a lad called jaydon keep it up guys. cheap and cheerful thanks very much xx
Christina b . 2023-09-30
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I went for food and drinks on a sunday evening and had a delicious sunday roast cooked by the lovely chefs and the service was fantastic, a very welcoming, warm and friendly environment.
caseyjaha . 2023-09-24
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Came for the first time today. Great service from Megan, Tanya and Madison and the food was delicious. Will definitely come again!
Melanie S . 2023-09-24
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got served by a lovely waitress named madisen excellent customer service. i will be sure to come back to this establishment
Passport31369400021 . 2023-09-24
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From working in hospitality myself, it is not an easy job to give perfect customer service like the staff today at the flying horse! I came in today for lunch with my mum and it was a very warm welcome from the lovely runner Madison...
Lauren J . 2023-09-21
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Madisen , our waiter, was so polite and respectful. My son has special needs and she got his dessert for him! She was so kind making sure everything was spot on with food and drinks. The other members of staff were quite rude and barged...
Mia J . 2023-09-19
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Came to this warm establishment and was greeted by bar tender Kara who was a 100 percent spot on with all her services she offered me today, her upwelling is on point I was very impressed. Our food was at the table quickly and waitress...
Lee M . 2023-09-15
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Food cheap and cheerful BEWARE THO CAR PARK IN NOW PAY AS U GO NEED TO PAY AT THE BAR MY SON GOT HIT WITH A 100 POUND FINE TOTAL rip off
Lee H . 2023-09-02
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Popped in for a quick bite to eat on my way home from work the pub was busy and struggled to find a table I approached a young lady called Abigail and she couldn't be more helpful she found and took me to my table,...
Camper01605829942 . 2023-08-28
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Queued for food and drinks, only one person serving the other person who was serving just drinks was just stood there doing nothing (could have helped get drinks ready for the person serving food and drinks) Should have 2 people serving for food and drinks...
Angela T . 2023-08-27
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We was three adults and visited this hungry horse for food drinks and watching the airplanes There was two members of staff behind the bar one for food/drinks orders and one just for drinks As we wanted food we had to wait a long time...
john q . 2023-08-18
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Pleasant staff, good value and main meals served quickly, however the food itself was disappointing. The steak was tough and the peas hard. The mixed grills seem to have been left too long under the heat lamps before being served as the "rare" steaks were...
Louise V . 2023-08-17
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Awful service Awful food Worst hungry horse ever visited Service Went to bar to order went to use my wife blue light discount to be told it can not be used in conjunction with other offers. I explained we visit oaklands Hotel on a fortnightly...
piggy2014 . 2023-08-12
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I came in tonight and I want get a message across to the staff. It was hectic lots of people moaning and complaining however there service I received was quick and efficient from the wonderful akex at the till who had to jump on to...
659liams . 2023-08-09
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Lovely family friendly environment. All members of staff were polite towards myself and my family. Both ladies 'suzanne and sue' which served us at the bar (multiple visits to the bar) food was delightful and HOT when arriving at the table. Couldn't of asked for...
courtney b . 2023-08-09
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The staff are extremely friendly especially Abi who couldn’t be more customer service oriented. The food arrived very quickly and would recommend to anybody
X2138NLjanec . 2023-07-31
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A lovely pub in a great area to see pkanes flying in low. Good prices and a good variety and different dishes from other places Shame very slow in bringing desserts Ps nhs workers can get good discount here
darren g . 2023-07-31
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I visited the flying horse last night with my friend for the first time. We had decided to stop to watch the planes and for a bite to eat. We sat outside to watch the planes fly over to land , then went inside to...
Greatorex45 . 2023-07-26
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Went here today with friends and little one. Ordered veggie sticks and they came out like this, dirty looking and unpeeled. I requested for the carrot to be peeled for the server to bring the plate back out saying “the chef said no” “they can’t...
Eve C . 2023-07-19
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We went here for a combined 80th Birthday Celebration for my Mum and Diamond Wedding Celebration for my Parents. There were 21 of us and we were given a lovely area of rge pub. Al1 the staff were so accommodating and professional from discussing the...
Explore45599516814 . 2023-07-15
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Great service, short notice asked if they could accommodate our entire football team, and when we arrived we had our own area and the food was great and very reasonable. Thanks to all of you from MFS Budapest . We will definately be back.
LBCurvis . 2023-06-27
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Absolutely beautiful pub ... food was lovely and our server junior was amazing my grandchildren were over tired when we arrived and his kindness towards them was amazing he's a credit to the pub
joseye2016 . 2023-06-10
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Met another family here for dinner and drinks and some food a few weeks ago. Between 4 adults none of us spotted any reference to needing to register our cars or any obvious signage. Both groups came away with £100 parking fines. Emailed and tried...
GregR2091 . 2023-06-08
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Came here to treat my dad for a meal as I haven't seen him in a long time due to living in another city. The meal was nice however the coke came with ice although when ordering through the app I specifically asked for no...
Rebecca J . 2023-06-08
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Spot on, pub was very busy however the staff did absolutely everything they could to serve as quickly and efficiently as possible, Mike was amazing the assistant manager than on you
Mandy W . 2023-06-06
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Visit at least once a week .with 4 adults with learning disabilities. Staff are always friendly and helpful. Even blending food for someone with special eating needs .food is always good with an extensive menu covering all tastes and needs
Lez S . 2023-05-25
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Disappointing experience. I visited this pub recently and have received a parking fine two weeks later because I had not entered my vehicle reg at the bar. I contacted the pub to explain that I had entered via the beer garden and ordered on the...
am1989uk . 2023-05-24
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Amazing place. Friendly staff. We got a ticket from the car park. We spoke with the manager Mike because we didn’t know about the new system and Mike immediately fixed . Thanks
698elisabeteg . 2023-05-11
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An absolutely amazing place big credit to Daniel and Jayden very very helpful and welcoming staff. Anything we needed or wanted was taken care of in a professional manner quickly and efficiently. I cannot recommend this place enough.
B8731RMwesleyc . 2023-05-06
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Visited 18th April ,all was fine .Back of holiday to a parking fine ,rang no answer left message no reply ? Put a review on maps asking for help with this matter ,no answer ! Can’t call in pub as live in cumbria ! Staff...
fbrass2015 . 2023-05-05
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The place was amazing i have no complaint the food was top quality and the customer service was OUT OF THIS WORLD will defo come back soon.
Trail21123323657 . 2023-04-24
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Had an amazing lunch here yesterday..Food was excellent & hot as usual. Service top notch The only little niggle we had were the disabled toilet. There was no toilet paper & didn’t look as though the toilets had been checked for some time . Hate...
Smartcarolynn . 2023-04-23
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Great view watching the planes come over in the garden area with a kids play bit. The food was delicious and the staff with the outstanding customer service yet again. We always come and visit while in the area. Thank you again for making the...
Bec1290 . 2023-04-22
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Food was lovely today, Elle who served us was very professional,polite and nothing was too much trouble. Thanks Elle 😊
LeighM1056 . 2023-04-15
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I visited on the 29/03/23 for lunch and stayed for just under an hour this morning I received a parking fine for a £100 for parking while my partner and I had lunch here. I have tried ringing and no one answers the phone I’ve...
david w . 2023-04-12
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Went to the flying horse for a meal with my 2 children with disabilities. It was our first time at the restaurant and definitely would come again. The manager Mike was excellent and more than accommodating to their dietary and other requirements (which other places...
Wild C . 2023-04-06
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Great food and staff apart from the manger very bad customer service with a bad attitude. Definitely won't be coming back
Rhino117 . 2023-04-01
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Great service at the flying horse today, been a few times now each time served by Mike. Always looks after us and has a friendly welcoming! Foods amazing each time so thank you to the chefs who work hard!
Emma1989mc . 2023-03-31
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Fantastic, helpful and very friendly staff, all of them. We stop here on mother day after our flight landed, although it said no booking they found us a table of 4 and service was fantastic. Food came out all hot. We will definitely be visiting...
Margaret B . 2023-03-19
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Food and service absolutely amazing! Big thanks to manager Mike, super nice and honest guy. Really helped us out
orlagh b . 2023-03-18
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2nd head on the bounce we have been here for my little boys birthday as well as visiting throughout the year. Staff never disappoint. Hard working, met all our party’s needs. Clean friendly pub, food came out piping hot and everyone got served at the...
katieh001xox . 2023-03-14
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As a taxi driver use this place regular when waiting for flights. Its a brilliant place great fpod friendly efficient staff beer garden childrens play ares and a massive screen for footy highly tecommend
philutmp . 2023-03-10
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Anamika has been so welcoming and lovely every time i’ve been here, she always has a smile on her face and her service is amazing
julia_batko04 . 2023-03-09
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What a lovely little gem this place is 🥰 Called in for a breakfast catch up with a friend today. Lovely owner, very friendly, great service . We had the small breakfast which was cooked to perfection whilst we waited . A really lovely way to start the day without breaking the bank . Great value. Delicious food and good company , we will be back , thank you ⭐️⭐️⭐️⭐️⭐️