The Elms in Southend-on-Sea - Phone Number, Reservations, Reviews

Visiting family. A little chaotic and noisy as a workman in the entrance. Food was good but now i have received a parking fine? Not happy :( . I will not be going here again.

Been slapped with a £75 parking fine for staying for no more than an hour 😂 joke of a pub honestly, why did no staff mention to put your reg plate in??

Was very surprised that they brought our deserts up and the table hadn’t been cleared from the dinner plates. Also the ice cream was melted so it looked like cream. Very disappointed as my family eat here very often. Perhaps they need more staff it read busy inside and out

Food inedible.The steak was remarkable for its toughness,my friend managed to cut a small piece off but could not finish chewing it so gave up.My (£6) cheese and tomato panini had almost no tomato and absolutely no cheese.Burger tasteless. Our plates were left covered with over 50% of what had been served and no one cared.Pub dirty,who knows what the kitchen is like.Its been a long time since I have enjoyed this level of service. I am never going anywhere near the place again.

Went to sit on a table in an empty beer garden had my very small dog with me. No obvious signs around. Ordered online and was met with a staff member saying i couldnt be there with the dog. Proceeded to issue me a refund with no applogy for lack or sign or confusion. Bit rude if im honest. Place looks run down and a bit soulless. I should have known better than a spoons.

The table was covered in glasses and plates from previous customers which we cleared and then waited for the table to be wiped over. I then noticed a pile of sick under the table which had not been noticed by any staff member. Not conducive to enjoying a pint and a lunch.

Not a good experience...watched all the time...felt I couldn't relax and have a few drinks...awful atmosphere...never going back !

it was a good atmosphere with my friends, although there was a female bouncer which was very patronizing and quite intimidating, she constantly was watching us as we were enjoying our meal. She kept on giving us dishonorable looks, which led to us leaving the pub. i'm not entirely sure if this is due to the fact or our elder age compared to others inside the elms but it ruined our night. Other than this i have no complaints about the food/drinks. 2/5

Come here regularly and have done for 25 years, even though we aren’t local. Great pub and lovely draught ciders like Black Dragon and Old Rosie.

Ben was an incredible employee that cleared our table as soon as there were any empty glasses and made sure we had everything at all times.

We had a table and enjoying our time because of a new starter named Ben. He was consistently asking us if we needed assistance and removing cups. He made the experience very pleasant. An honestly lovely boy who’s hospitality is unmatched. “He was bloody on it”.

Had an absolutely awful experience. The pub was busy as usual so we ordered on the app and the drinks were ready really quickly but sat on the bar for ages. We collected two rounds from the bar which wasn’t a problem. On the third round my husband went to collect again but was told he needed to show the receipt by a very irritated bartender who told him ‘we have a protocol’ and that you ‘need to follow.’ That was totally fine as we had it, although the instructions were delivered in quite and aggressive way and unlike any of the other bar staff previously. Obviously this was rude, unnecessary and a bit annoying! He then accused my husband of staring and intimidating him. He did neither. The barman also made such a fuss about it to the manager that he came over to our table and told us we should leave!! My husband was doing dry January! Absolutely awful, aggressive bar staff, totally inept manager. Will never go back.

Dreadful. Sitting with some friends when a member of staff put some food on the table, nothing special just the usual sub standard snack. We told him we hadn't ordered any food but was told, no, it,s definitely for this table. We didn't know who had ordered what so everyone just nibbled at it. Then half an later the (the very rude) chap came back and demanded 17 quid. 17 quid for his mistake. Please Management of the elms, train your staff in customer relations.

Popped into our local Spoons on NYE lunchtime. Manager came to clear table so chatted to him about how busy it was xmas eve and that we had just been to the Harrogate Spoons. He said quite abruptly this is a locals pub and that he needed to get on! Rude! Never experienced this b4 in any Spoons so can only assume he was having a bad day. Either way remember you are in hospitality mate! Happy New Year to all Spoons staff and customers.

Ordered a 'Heatwave burger'. There was nothing hot about it. An imperceptible amount of 'Naga'sauce on a pale boiled bit of chicken between two aneamic baps with cheapest cheese sauce. When I asked waitress for more sauce, she said I would have to buy it. Wouldn't eat there again.

Yes, cheap and ( fairly) cheerful, but I suppose basic is a better word. Portions were small, ok, so was the price , but as small as my steak and kidney pie, certainly not a pub try pie, the plate was swamped with peas, bit too generous here. Desserts were a bit better, although more ice cream than everything else. Really surprised no apple crumble. The rest of our party of six appeared to have a similar experiences. Will not be in hurry to return.

Just got a lovely Euro Car Parks Parking Charge Notice through the post for parking for one hour to have lunch in the Elms. What are you doing? This is not good for business to do this to your paying customers! Absolutely shocking. This is not going to help your business to thrive. I have been a loyal Wetherspoons customer for many many years. I have given you thousands and thousands of pounds. I promise I will NEVER step foot in another Wetherspoons ever again. Tim Martin, this is a sad situation. I have admired your business model and attitude for a long time, now you're letting this happen to unsuspecting customers. "Euro" car parks as well. You couldn't make it up!

WETHERSPOONS break the law by allowing their pub managers to inforce illegal rules through their staff which contravene the equality act 2010 for goods and services to the public. WETHERSPOONS also show no empathy for elderly and frail customers or the disabled. WETHERSPOONS AS A BRAND HAVE GONE DOWN IN MY ESTIMATION. IT LACKS EMPATHY, COMPASSION 0R CARE TOWARDS ITS CLEARLY UNDERVALUED CUSTOMERS. I am so disappointed with Wetherspoons, I had always thought of it as a family and young persons value for money brand. With good ethics. I had enjoyed coming to this particular location on previous occassions with family members as there is never any trouble, the bar and waitress staff have always been very pleasant, my father loves the beer, they sell English wine and the food has been great. Our treatment yesterday was in complete contrast to previous visits. It showed a completey different side of the brand. It came as a total shock and something i have never witnessed anywhere else before. It is going to take all of us a long time to get over this experience. We were prevented from speaking with their pub manager or any of his staff about our circumstances by the men employed and instructed to block customers access at the entrances half way through our meal. On arriving home i phoned the manager and explained what had happened and he stood by his decision to prevent us access stating it had become busy and it was for the safety of his staff and customers. He said people were only allowed to leave the queue to use the toilet. There was plenty of empty seating for us to finish our dining inside and the bar was fairly empty as they had switched to operating a one in one out rule treating their customers very disrespectfully like cattle . He was disinterested in my parents ages and visible frailty, the fact that two of us were legally recognised as disabled and had wanted to come in out of the cold to finish our meals . I informed him he was breaking the law by denying disabled customers reasonable access and how badly my two elderly parents had been treated. He stood by his decision and was uninterested in the rules and regulations towards disabled customers. He only appologised when I referred to the Elms Pub as Wetherspoons the brand. It was a sunny afternoon around 3pm when the four of us sat in the gardens to celebrate a family birthday. It wa a lovely atmosphere with many young adults outside celebrating their A level results, meeting up with their former class friends for the last time. We bought sharing platers and drinks throughout the afternoon freely accessing the bar to make purchases and use the toilet facilities. We then placed a food order for our main courses using their app at around 6pm. The bar and table staff had been lovely all afternoon and the other patrons had been extremely polite apllowing us space to get past their groups tp access the pub facilities. After eating our main course the app wouldn't acknowledge our table number 105 to order desserts and coffee, my elderly parents were both feeling uncomfortably cold and my father and I, both disabled customers needed to use the toilets so we decided to take our drinks inside to finish our meals where it was warm and there were lots of empty tables. We went to use the entrance nearest to us to the right side of the building which has easy access and two men blocked our way stating we could only access the building now using the main front entrance. My brother pointed to our frail father who is almost 87 and was using his stick to stand up and asked them to speak with their management to request an exception for us. I carry an Access card with me for my own disabilities but my fathers needs were very clearly visible so shouldn't have been a problem. The man came back out and looked a bit embarrased as he apologised to us stating he had asked and they weren't allowed to let us use the accessible entrance. We had to go to the front entrance to enter the bar. We had to carry our drinks round to the front entrance where a long queue had now formed to enter the pub. We stood at the back of the queue where they were now operating a one in one out system for the bar even though the pub was mostly empty with plenty of seating available inside. One minute we had been enjoying our main meal, the next we were thrown to the back of a long queue to access the building one at a time to order our desserts and use the toilets. I don't know how their young patrons tolerate this sort of treatment, but here we were with my frail father at nearly 87 years old and our 84 year old mum. We had spent about £160 on food and drink throughout our stay and were now being treated without any compasion or respect. My brother took my father to the front of the queue to speak with the doormen and my mother and I followed still holding our glasses. A large burly doorman pushed his way past the other two men at the door and I distinctly heard him use the f word saying very cleary "and they can f**k off" I believe this was direceted at us. He was angry and intimidating and squared up to my frail father who was standing in front of him a bit confused by it all. He shouted at my brother "you can bring him in to use the toilet but his going straight back out after to join the end of the queue if he wants to come in here" he referred to my father like he was an object, an inconvienience. The young people at the front of the queue had more empathy and the lad at the front said he was happy for my dad to take his place. My disability causes balance issues and i was struggling on the steps. I tried to explain that we didn't want to go to the bar, we had our drinks and simply wanted to sit inside where there was plenty of seating to order our desserts. The doormen all converged on me with the same man shouting at me telling me to leave the entrance. I lost my balance and almost fell over, it was so embarrasing surrounded by young adults queueing to buy their drinks at the bar. My family left the premises and went home without using the toilet or finishing our drinks. This man was nothing better than a thug, his behaviour and attitude was designed to be menacing and totally inappropriate and disproportionate squaring up to my poor elderly father. He should be sacked and so should the pub manager who apparently has over 25 years experience. He clearly didn't know how to manage his staff or know how to put systems in place to ensure the smooth running of the pub in busier times causing minimum disruption to customers and staff. Wetherspoons head office should act on this because it is damaging their brand and they could potentially be sued for breaking the law by treating both elderly and disabled customers unfairly. I suspect as long as the tills are full at the end of the night they will do nothing. Our family celebration was ruined and we have all been left very distraught by the experience.

On two previous occasions I had enjoyed my breakfast and the staff are very obliging. This week I asked for poached egg on toast plus a sausage, bacon and mushrooms. I was told I could not have poached eggs on toast, even though poached eggs were apparently available with the Benedict breakfasts. What, no eggs? Apparently I could have scrambled egg on toast so why no poached? I settled for scrambled. Big mistake. The eggs when they came were over-cooked smnd rubbery. The sausage, bacon and mushrooms came on a separate plate which was ridiculous.. The bacon and sausage were poor quality, almost without taste. Maybe I had never noticed on previous occasions but this week's breakfast was much below par, a pity as I see my friends at the Elms once a month. The staff have always been friendly but should be able to engage brain when needed. If I am ever allowed to have poached eggs I hope they are not overcooked and ruined like the scrambled egg.

Beware here (just possibly or in Wetherspoons generally) they don't abide by the menu or it is (unintentionally?) misleading. They offer an ADDITIONAL Two 3oz Beef patties. However according to The Elms this means that if you have one on your plate this is only an additional ONE making the TWO. I did query it but that is what I was told. So does that mean if you order the additional 12 Onion rings they offer and if you have six already on you plate they would they only give another six?? No they wouldn't they would give you the 12 you ordered. I hope something was not right at The Elms or the menu is accepted as misleading and it will be changed or they accept they are not abiding by it as it is at present. I accept the food and drink is so very (very) reasonably priced but I would like to get what I order from the menu as it is written.

I went there to have a drink, taking my miniature schnauzer with me. We went into the pub to buy a drink unaware that the pub was not dog friendly. The manager said I must not bring dogs in. I asked how do I buy a drink, he replied you don't. I then left the pub, on leaving a customer ask if he could buy one for me and bring it out. How good was that. I sat outside with my dog where my partner arrived. Shortly after my drink. I started to Drink it, then manager arrived and told me to leave, needless to say I questioned this. He was insist ant as was I he then wrestled my drink off me, to the astonishment of all around. I could have cLled police at this time for assault, I chose not to due to embarisment and left after receiving a refund then giving the money back to the guy who assisted me. His group were also shocked. It is a mistery to me why this was enforced when it is an open area with many entrances unsigned.

Eaten here many times. Great value and staff always polite and helpful. Breakfasts are great as are chicken wings and burgers.

Visited this Wetherspoon pub over Easter for dinner . The full menu still available early evening . Food and drink came quickly arrived hot and well cooked. Staff all efficient and polite . Good venue with many private booths around the pub.

Service is as usual appalling on a day (Mother's Day) when you'd expect to busy minimal staffing levels, complete lack of urgency from those staff available... Antiquated serving practices mean staff spending more time walking than serving, just poor all round

My friends and I enjoy a good lunch with decent food and The Elms is second to none. The food is always excellent, the team are very attentive and always jolly. Obviously good management. Special mention about a member of the team. His name is Harrison who has an amazing sense of hospitality. This young man has a big future in the trade I'm sure. This gastro-pub is now our go to place.

Had a really great time with family last Friday, however if you need to use the disabled facilities you have to go to the bar to ask for the key. I didnt see any able bodied people needing to ask for a key to go to the toilet. This is invisible discrimination as the management making the rules have no concept of disability. Also access into the premises extremely difficult if you are disabled.

I was in a group of mixed ages from 25 to 62 ordered 4 drinks on the app for ease. When staff member came over to tell me my drinks had been refused. It was explained one member of party was too drunk so I wasn’t aloud a drink. This one member of the party was in no way too drunk and had in-fact been crying due to leaving her current employment to which we was celebrating her next job. We did talk to staff and door man to which they agreed I wasn’t too drunk and nor was anyone at my table but due to manager BENS decision there was no movement on this decision. I was given my receipt and we all made our way elsewhere. I have still been charged for these drinks I wasn’t aloud. Beware when in groups they are not welcoming. BEN had insisted a door man watched us all evening but then refused to take note of his view when the door man felt we wasn’t any trouble.

Was 20 odd of us out for a friends leaving doo. Had been in there for a couple of hours. My friend ordered some drinks on the app as seemed to be the easier way to order as the bar staff have no clue who has been waiting to be served at the bar. A female member of staff came over and said your drinks have been refunded. We asked why, she said we cannot serve you anymore drinks the manager has said. I asked to speak to the manager who was cowering in the corner, and said he isn’t serving us as a me wrong of our party was drunk. He had a doorman literally standing watching over us. I spoke to the very polite doorman who agreed he had t seen anything wrong with our party, I explained we was on my friends leaving doo, she had been emotional as her best friend had just left who she had worked with for years. He said I’m going to speak to the manager as I don’t feel that your all doing Anything wrong and went out the back to speak to him. We then had the female member of staff come over accusing my friend and saying she had been causing trouble, I said when did she cause trouble as I’ve just spoke to the doorman who didn’t have an issue with us. She kept on and on. I went back to to the doorman and the manager who said she hadn’t caused anything but had to ouch to drink. The doorman even said I’ve thrown out a lot worse and he couldn’t understand why the manager was kicking us out. So 20 odd people left the bar and I can assure you will never be returning. I would seriously look into the staff you are employing as clearly they are losing the establishment money and are rude. Do not go here if you want to have fun or drink alcohol!

Food and drink is reasonably priced and reasonable in quality, based on its price. BUT enjoy your visit alone or with friends DO NOT engage in banter with the bar staff, especially the female staff. Innocent jokey comments can be misconstrued and reported back to the manager 'Simon'. You are warned that such innocent interaction could result in a 'SIMON SAYS moment, where you are barred and the barring is seemingly for life - YOU HAVE BEEN WARNED. Buy food/drink, dont be unpleasant but treat the staff as part of the service - don't fraternise and engage in discussion with them; you may regret it.

Visited here recently and all 3 of us enjoyed our meal and a pint. Food was hot tasty and efficiently served and everyone was happy. It was of course extremely good value. The staff here were all very polite helpful and friendly and overall this place deserves the high rating I’ve given it. Well done.

Got a large breakfast came out in ten minutes £10 with a stella was delicious hot can't go wrong will definitely come back an also try the curry an pint for £8.50 Thursday nice an full now time for beer to wash it down.

Love it. Pizza slaps, cheap tequila, service is always is always great, such good value for money, but miss the Mac and cheese bites. Still 5 star though

Me my partner and my pup came here to have a meal once once we sat down OUTSIDE and got comfortable we were told we have to leave as its a no dogs on sight pub. Iv never heard of this being a thing and...

My friend was accused of having a false ID although she is 20 years of age and her ID is completely real. We had no problem getting into other places with her ID due to it being real. The member of staff was extremely rude...

Lovely staff served us, special shout out to Jake, what a great asset to your team and Wetherspoons! Food is just what we were after, very reasonably priced and delicious. We will definitely be back soon!

Basic food terrible service ignored by at least three bar staff then food all wrong. Then when we sent it back was ignored again and food never came anyway would never go there ever again totally terrible toxic staff

Called in with my friend on Mothers Day 2022. Did not know what to expect. Thought it might be busy but it was not too bad' My friend went to get the menu NO MENUS. Spoke to a very polite member of staff who stated...

Absolutely revolting: for having fun you are asked to leave, we were not over the limit having a great time yet made to feel like a piece of dirt

The service in here is so slow I was tempted to hop over the bar to check if the sloth like staff actually had a pulse …. Absolutely appalling

Good to be back here again. We have been here a few times more recently and quite happy to eat and drink here. It still has the same great levels of service that come as standard in all Wetherspoon’s pubs together with good value food...

I'm honestly shocked at some of these reviews. It strikes me that many of these people are treating the elms as though it is a restaurant only and not a pub that happens to sell food. Wetherspoons are hit and miss but the Elms is...

Food was excellent really enjoyed our steaks and pudding, staff where very friendly and excellent value. Will definitely be returning soon.

I visited the elms to meet up with a family member. Whilst ‘spoons will never be fine dining, I felt the need to leave a review, as my food was good value, good temperature and tasty. I had a ham and mushroom pizza with a...

AVOID AVOID AVOID. this place has the most ill mannered, miserable, and rude staff you are ever likely to meet. I have never been to a place so anti customer. Enter at your own risk. You have been warned ☠

Visited this Wetherspoons for the first time yesterday and was appalled to say the least. We love a Wetherspoons but this place is more like a grotty run down back street pub run by what an only be described as the rudest Manager ever! Who...

On arrival Covid regs dealt with in a formal but non evasive manner, which is good. Used the app, which was found relatively straightforward. Food arrived in reasonable time. Now, with my brunch I ordered tea, waiter brings over Pepsi for my daughter and Tea...

Avoid at all costs. Me & my family were spoke to like kids. We were sat right near the front entrance door & I asked politely if we can swap tables, the rude waiter said no, we can’t have people moving about all the time....

Thought we would go to the Elms Pub in Leigh for a birthday lunch. After Three rounds of drinks and lunch we were informed that we had been cut off and had to leave when the fourth round came (rounds had been spread over two...

Mason and Linden offered us the best service, friendly and welcoming thanks for the great experience will be coming again!

food comes quickly & is good for the price but the staff and management are disrespectful & rude. very little customer service training (obviously) wouldn’t recommend!

Recently visited the pub with my son . I was refused entry for not wearing mask. I presented my exempt card but on duty manager refused to serve me. My child . Avoid!!!!!

I understand that things are difficult, due to Covid. However this situation was handled appallingly by the manager. We were asked to queue outside until a table became free. After a wait of 20 minutes we were allocated a table. A friend was joining us...

Absolutely shocking I come here for a few drinks with my friends wrong drinks was adding on our table 2 times we said they was not our drinks then one hour later we was demanded to pay for one drink put on our table by...

Visited one lunchtime. The door person maybe needs a course in customer relations. It’s tough for hospitality due to the pandemic - so more reason to speak with your new arrivals in a friendly way. If it were down to me I’d have turned around...

I had been a local at The Elms for years...even before Wetherspoons ruined it. Although I have eaten here a couple of times (3/10) it's not why I went to this or any other pub. I go to pubs to have a good drink..get pissed, have a good laugh with friends and sometimes make a fool of myself. You guessed it..Cheap suited manager tells me that I get pissed, and make a fool of myself, oh and I had an argument with him when I had popped outside and went to go back in the front without joining the queue...then tells me he doesn't want to see me in The Elms again..I replied .."You're doing me a favour"...we finished our drinks and left.

Food was good, as usual, staff were awful, As usual! Also, they hadn't linked the new temp metal fence together, so it smashed into my car, scratching it up, and I'm yet to receive as much as an apology. Awful.

Don't bother. They're rude and arrogant. Zero customer customer service. Nobody's friendly in there.

The lady on the door wasn’t wearing a mask and wasn’t wearing anything f to say she was exempt. 5 bar staff but 3 stopped serving at 9.15 to clean which they should do after last orders. Waited 20 mins for last drink which should...

Popped in for dinner on Monday evening when the 50% offer was on. Small queue outside but went down quickly. Upon entering the pub was asked to complete the track and trace and sanitise our hands and then shown to our table. Perspex screens between...

The Elms is a normal pub with cheap drinks located in Leigh-on-Sea. Nothing is either particularly special or disappointing about this pub although the locals are friendly. It's worth noting it's possible to get three hours of free car parking at this pub.

Great service and great food and great prices staff are very good great offers to tempt everyone and all

Good value for money but that’s it.. rudest pub i’ve ever been too.. shocked at how me and my friends were spoken to.. would never ever go here again thanks

We have had lunch in this pub many times. Good service and food.Steak cooked exactly to my request, tender and juicy. Compliments to Chef. Food and beer.cheap. Service Good.Only criticism is when busy tables don't get cleared quickly.If you have complaints about this Wetherspoons then try Moon on the Square, Basildon. Food and service needs a serious review. Lazy do nothing Staff need replacing. Never again.Well done The Elms keep up the good food and service.

Lunch me and the kids - it was fine and easy! Busy place for sure but better than an empty pub! Fish and chips fine - ribs were good and the chilli was also good! No hassle just ordering water and the refills of coffee were fine! We thought it was all good and the price was excellent. Friendly budget lunch / this does the job.

Sunday afternoon was busy but still some tables free. Some staff really great, and fairly quick service. Have to clear tables yourself when you sit down as not that many staff around.

Would be ok if they did not have bouncers that are clearly looking for trouble and not there to make you feel comfortable like they should do. Am sure one guy in on the Team has just left School ? really lets what would otherwise be a good but noisy pub down.

We came in this morning for breakfast before work and I can say I was impressed. I hadn't been before to eat but was told is was good.I had the traditional breakfast and I was able to swap the fried egg for another sausage and add extra hash browns. I also had a refillable cup of tea.Sausages were good quality and I can't fault the rest, didn't wait long for it and happy helpful staff. Will definitely visit again.

Unlike other weatherspoons, the Elms is not suitable to hold a business meeting where you require electricity!!! Met at The Elms (weatherspoons), in leigh on sea, for a business meeting. Could not find any power sockets, asked manager, he seemed very confused. Explained why we were there he was not helpful.We decided to stay and try to hold meeting, breakfast ordered..... Well not up to standard, would not recommend having the porridge here. Rest was just edible. Won't be returning.

Orderedand paid on the mobile and was delighted to receive the meal and drink within 8 minutes. Excellent steak and chips and peas. Very busy there, and noisy. With a later look around Icould have found somewhere quieter at the other end of the premises.

First visit for over a year since having been deterred, after having been regular customers for several years, by dirty tables, no menus, understaffing and a generally run down atmosphere. Very pleased to now find clean tables, numerous menus and competent fast service. Using the application to order from the table probably helped speed up service. We enjoyed two excellent wraps with salads and now feel able to return again.

Me and my friend who is disabled was asked to leave on Monday by the manager and wasn't given a decent reason why

Now, where do I start, smelling like an industrial accident at a Lynx factory and looks like the worlds shittest band, we hit the elms. Bit busy when we walked in but found ourselves a nice little booth. Surprisingly hard to fit 3 kids and 4 adults into them btw. The foods now been ordered and after suffering a long forty five minute wait of the big mans wife moaning of where the food is, we said to him, if she shags like she complains your in for a treat! Foods on the table, pancakes for myself with hash browns and a full English for my pal, and wow did it go down like a treat! Clean plates all round, not a scrap left. Therefore my overall rating of this place is a 7/10.Service was a bit long but worth the wait.Signed The Breakfast Hoops

Just returned from The Elms after walking out. I was treated to a rude, surly server who refused to serve me as I enquired whether the Carling was out of stock or withdrawn as the tap badge was on display but they didn't have any. Absolutely gobsmacked, I doubt anything will come of this which is a shame as I get the impression the servers are lawless, especially as he appeared to be the manager on duty. If I was the GM I'd be horrified to know what representation the staff was giving if I wasn't aware.

Four of us went there on a Thursday night. There wasn’t a table spare in the place so we had to wait a short while.

Staff here really do not give a toss about the customer. Waited ages at an empty bar for someone to show themselves.

As normal rude staff. Avoid like the plague . No customer care no concern about customer concern mention a problem you get told you will be barred for the day joke

we went to the elms and never again it is the worst place in the Wetherspoons chain

We visit regularly, at least once a week, and find excellent value for money. Don’t expect high class cuisine, it’s cheap and cheerful and generally good food and the beer from the hand pumps is excellent....most of the time! But at 1.99 a pint you must expect the odd odd tasting not too good BUT the bar staff are always willing to change it without quibbling. I recommend this place despite its shortcomings for a workaday pie and pint type evening out.

Visited the Elms a number of times before. Food is good. But service was slow this time. Some tables hadn’t been cleared either.

I've been coming here for nearly 20 years now but tonight was the worst I've known the service. I had to queue up for over 25 minutes to get a drink and when I questioned the delay it fell on deaf ears. What doesn't help is people using the online Wetherspoon App to order drinks which seems to take precedence over people queuing at the bar. Shame. You've lost my business.

I visited the Elms to meet friends for breakfast and it proved a good value choice.

They didn't clean the table so I need to cleen and put everything on the side. I was waiting for my food 1 hour. That's terrible I'm sorry

20 minutes wait at a filthy bar. Last wiped down in 2017. Staff chippy. Drinks ok ie served cheap by staff who dont care. Food not edible. One burnt one still cold and met with inconvenience. Shame wetherspoons own good locations only to let them down. Would not recommend unless you want rudeness rubbish food and rubbish drinks in dirty surroundings. Frightenened to mention the toilet

We stopped for a drink on way home from Folk Festival, nice staff, good ambiance, lovely time spent.

Yesterday was the first time in a while that I‘ve visited this Wetherspoons pub.

Don't bother using their table service app, after waiting 30 mins for my drink went to the bar and eventually got my drink after another 10 minute wait to get served, so 40 mins in total. The drink was sitting on the side while the girl who was supposed to be bringing the drinks out started serving other people, the bar wasn't even that busy but only two people serving. Not even an apology for waiting so long. Typical spoons under staffed and poor service.

Used to come here a lot with friends, decent pub in a good location with good parking. Food is alright, and the outside seating is probably the best part.

At last, The Elms now has Pizza, and they are great, inc the garlic pizza bread,wings are spot on well fried with good dipping sauces, as always bargain drinks, ales, and double deals on ALL the good stuff (look out for a manager special...was Silent Pool Gin last Sunday, )and nice priced food, can get messy when very busy, and its usually very busy, Breakfast, lunch and Dinner, new menu additions even better now Pizza has arrived, massive selection of high quality drinks, a good set of staff they have now too and can be very helpful, and normally get a check back on how the food is

Went in there, 1 May 2019, we all had a good meal, didn’t have to wait long, food was piping hot, service was friendly, staff worked hard as it is a large pub restaurant, could have done with 1 more staff behind bar. We enjoyed it, will use again

Been going into this pub for years, but it has gone drastically down hill, due to the rude staff they now employ. The way I have been spoken to in there recently is disgusting. Avoid at all cost, must better places in leigh, with polite friendly staff, that have manners and customer service skills

food and drinks great value. the staff worked really hard and remained efficient and friendly under pressure. i cant understand the less than complimentary reviews. do these people live in the real world? my only issue is finding tables for a large party ,not sure if a booking can be made?

Popped in for business meeting just had a drink. Very noisy but if you like a lively pub great. Not my style but staff friendly and car park fine

My wife and myself recently visited the Elms early Sunday afternoon. We have visited this establishment many times over the years and have written previous reviews too. Often our big bug bear was very slow service plus dirty tables. Apart from that we’ve enjoyed our visits to this Weatherspoon pub.

As we have been here a few times now we all make fun of how long it will take to be served.

Been here a few times lately and the food was good. Today there was 12 of us the food was fine. We ordered desserts, my Maple Pancakes was missing the Maple Syrup, admittedly there was a splash and I mean a splash of Syrup. I asked for extra and I was informed that I would have to pay extra......what the hell. So I reluctantly agreed to pay again for the Syrup that I had already paid for in the first place. After the staff not being able to find it on the till to charge me extra I gave up waiting.

This pub is huge. Size wise, not like a huge superstar. Plenty of free parking is a bonus as well.

I’ve been here a few time now and it really is great. Our food arrived quickly, hot and very tasty. Just been here with my wife and boys, we all had mains and a drink for less than £30.00.

We went to an 18th birthday today and were surprised and sorely disappointed at the attitude of the staff here who quite frankly ruined our family gathering by their bullying and aggressively offensive attitude. We had a lovely meal but come 8.0 pm we were hounded by the staff to leave as our party were about were about to order dessert. They stood at our table aggressively staring so that we felt uncomfortable. Apparently it is Wetherspoons own policy that under 18's can't sit with people who are drinking alcohol even though we had been there together for the afternoon and were planning to leave at 8.30. anyway. Would never go there again ruined the birthday!!!

My friends and I made a visit to the elms and although usually we have a great time, tonight was stupendously different. A friend of mine showed his ID and was served multiple times without question (we are in there very regularly and we have never had any problems). After I’d say the 3rd round of drinks, a new barmaid questioned his identity. We were able to prove that it was in fact him a multitude of time, however she continued to question us. Others came over and were confident that he was infact himself, however she persisted to question him and also got the manager involved (a horrible woman indeed). After what I’d estimate to be an hour of being hassled we were asked to leave, not before the manager had scratched my friends ID to pieces I must add. I very politely questioned why she had done so and she very rudely she denied all responsibility and proceeded to tell the rest of our group that we were barred from the venue. Overall shocking service, the staff mentioned are a joke to the hospitality industry and quite frankly should not be allowed to serve paying customers indefinitely. Very VERY disappointed!

great service and amazing value. In particular Richard was polite and attentive would definitely recommend others to come here and experience what weatherspoons is about.