The Dirty Diner in Stoke-on-Trent

Dirty burger that actually tasted better than pictures. Loved the Mexican loaded fries with a kick of spice to it. Totally made with love and passion. Worth every bite.

Everytime I order for delivery it's always late by a long time.. food is nice but the wait is alot longer than what it tells you the wait is... a shame really ...

Ordered from here tonight. Order was suppose to be here at 20:55 and didn’t arrive till 22:00! We ordered Mac and cheese and this is how it came, all out in the bag and the box it came it was extremely soggy on the bottom and just falling to pieces, absolute joke. Rang up to state the issue and they said there was nothing they could do as they are nearly closing and to contact the instagram page, didn’t offer a refund or nothing! Will not be ordering from here again! Avoid at all costs

Waited over 2 hours for food and food was cold never again

Placed an order on the site at 10pm was told the food would be here by 11:20, payment was taken, order was accepted, rang up at midnight to enquire where the food was and I was told I would have to call back tomorrow as they have finished now and want to go home, not even offered to pay the money back. See why they are called dirty now. After posting this review they rang me back to inform me the driver had taken it to a different address, absolute of time

I assume the name of this establishment is in relation to the whiff of urine you inhale as you walk in through the door.

food is mostly 9/10 but service is absolutely shocking takes like an hour and half even more sometimes to deliver and then when you call up they tell u 5 mins and put the phone down. Extremely rude and informative. lucky the food is banging

Amazing food! Always use to use the Stoke branch! So gutted they’ve shut it down now, hoping to see another closer to me soon!! Well worth the travel though, amazing quality, fast serviced and delicious food, can’t even explain the mouth watering sensation it gives you to know you can keep coming back and enjoy your food all the time!

Didn't even want to give 1 star, ordered and took 2 hours for it arrive cold and wraps burnt, gave benefit of doubt and tried again and 2 hours for delivery again, do not order if you want your food in reasonable time or atleast warm. Very disappointed as first time I ordered was good. Will not be ordering from here again!

Foods always late and I don’t mean 5 mins try 2 hours . So naturally it wasn’t piping hot either . Shame really. Advised to message via instagram to resolve.. no reply . Won’t be using again and wouldn’t recommend either

Food took 1.45h to be delivered food wasn’t good cold soggy chips and plain burger won’t be ordering again, also forgot a drink ordered

Good food, good prices, and good quality, but the cheese sauce it's not like a real cheese sauce. You just need to change the cheese sauce from your food, and will be my favourite place to eat. Your actual cheese sauce it’s flour with something

The food never arrived, tried to call the resturant, could not get through

Cancelled our order, no reason no message was included after waiting for about 30 minutes or so. Thanks for letting us wait for absolutely no reason and letting us down with no comment.

Took our daughter and friends here on her birthday for food after karting (100m away). The food was amazing. The service was excellent. Catered for bespoke/fussy burger orders! We really couldn't have wanted more. Many thanks!! 👏👌

For 42 quid I was disappointed and expected more, quality wise and quantity wise. The nachos weren't great, the food was tasty but so is this food from McDonald's, nothing outstanding for the price. Milkshake was nice though. This was a delivery order, I should have read the reviews on Google first because I've heard good things on Facebook and Instagram. Also I ordered tacos with my meal and got chicken strips, I didn't bother phoning them to question it just thought it was worth mentioning.

Over an hour late from first delivery time!

Frozen cold buns Took almost an hour to give us the food Wings were absolutely tiny and they were £14 And had to ask about five times for a single fork Absolutely disappointed

Chips are just normal takeaway frozen chips. Buns/baps not fresh. Hot dogs are just normal sausages with massive buns. Milkshakes well just a joke for £7.50 this is. The straw is double the size of the drink lol I won't bother again I can see why they put deals on all the time now.

Food arrived after 1 hour 45 minutes. was all room temperature. the burgers were awful, tasted really bland and burned. the mac n cheese was tasteless and possibly the worst Mac n cheese I've ever tried. the wings were ok and the fries were nice. the tacos were actually nice but the shell was burned. the house mayo was disgusting. overall I really don't recommend considering the price paid. first time I've ever tried and I will not be returning. total waste of money and time in my opinion

Ordered for delivery. Food arrived after 1 hour 45 minutes. was all room temperature. the burgers were awful, tasted really bland and burned. the mac n cheese was tasteless and possibly the worst Mac n cheese I've ever tried. the wings were ok and the fries were nice. the tacos were actually nice but the shell was burned. the house mayo was disgusting. overall I really don't recommend considering the price paid. first time I've ever tried and I will not be returning. total waste of money and time in my opinion

not evn mentioned name in bag..poor servc

Food was disgusting. Covered in mayonnaise on both burgers, completely inedible and sickly. Wouldn’t order again.

Ordered food at 7pm a still hadn’t arrived by 9:02pm called and there said there had been busy and was on its way. Still no food at 9:40pm called back and there said tried to ring to say there had cancelled order. Shameful service poor customer service. Food would have been shocking anyway as previously there cooked about 10 orders and get them delivered by the same driver so food cold . The only thing dirty about this place is there service 😡

Order never arrived first and last time ordering from here. Called the restaurant no answer. Avoid at all costs.

over cooked near burnt chicken tenders. actually burnt beef patty. and delivery was late so not just burnt, cold burnt food.

Too expensive for what you get!!!

Very kind and accommodating staff. The food was tasty and didn’t take long to arrive. Thank you so much! Keep going

Our order didn’t arrive even after ringing and speaking to the restaurant who said it would arrive

Amazing food! Staff were really friendly and restaurant is beautiful spot to sit and enjoy your meal 100/10

Ordered at 5 past 7 order got confirmed to be 65-70 minute delivery time, didn’t turn up till after 9pm. It turned up luke warm. If you want a good nights sleep avoid this place as been up all night with sickness and diarrhoea. You try and call the place it’s a constant busy tone 60 times we dialed and no answer trying to get an update on the delivery.

Order did not arrive before this review and the have not responded to the refund request so who knows if it will turn up . Restaurant would not pick up the phone despite numerous attempts . Very disappointed as recommended by a friend .

Ordered a takeaway, it took 2 hours and 10 minutes to arrive. Fries were stone cold. Asked for no salad OR vegetables on my special instructions and my order arrived with onions and peppers in the tacos. Gutted that I've sat about hungry for 2 hours for food I won't eat and stone cold chips. Never again. I imagine it would take good if it weren't cold and the order was correct.

Order never turn up. I called the restaurant for 4 times but nobody answers. It was supposed to be here at 18:10 and at 18:10, they changed the status to “delivered”. How am I suppose to know where is the order? You don’t bring you don’t answer the phone.

Order hasn’t turned up and can’t get in touch with the restaurant, just keeps ringing.. Tried their other site which says line busy.

i spent £50 on food and then it took over 2 hours to show up

my food hasn’t turned up! i am beyond disappointed and want a full refund!! never ordering from here again.

Burgers Were Great, Chicken Wings Lovely, Very Impressed Overall! 🔥

Food never arrived shocking service i ordered at 7:20pm its now 9pm and not come i had called 4 times they dont answer shocking people inc kids

The 3 cheese tacos were as tasty and filling as always, bad for the heart but good for the soul. The halloumi tikka chips were a little mediocre. They forgot my drink so I had to refund it.

staff where really helpful as I put in the wrong house number and the food was hot and tasted amazing

Great staff, polite and welcoming, the food isn't matching the high prices you can easily find tastier burgers elsewhere, the buns from the burger we ordered had some mold taste.

Took over 2hrs to arrive food was cold tbe tacos are not tacos will not be going again

The driver picked up the food on time however went elsewhere with the food for 30 mins and the food came cold

Great food , highly recommended

very disappointed! waist of £45 and the chips were stone cold

That's a £12 taco? One halloumi "fry" in a wrap absolutely smothered in sweet chilli sauce (which isn't stated and I don't like). What an absolute shambles that is. Disgraceful.

Fantastic customer service! Couldn’t be nicer. Food was perfect.

If I could give this place a zero I would.pkaced an order with this place on deliveroo.was give delivery time and told it would be delivered by the restaurant.2hrs after ordering I finally got my order.tried cancelling but was told I couldn't and when I contacted them they kept saying it will be 20 mins but still no order.thus was on a Sunday evening when not even usually busy.

Didn't even turn up! Rang up afterr an hour of waiting and advised it would be another 30 to 45 minutes! Just cancelled the order and went somewhere else!

Dreadful , food was not warm or fresh . Placed the order 2 hours before it arrived . Turned up later than the allocated time . Requested a refund but request was ignored . Never ordering from here again ever . As a gesture of good will due to late , poor service was given a warm can of Rio . Embarrassing .

One of the worst what I've ordered at the last few years. The Beef burger tasted like Goat meat... Chicken Burger was spicy but is not mentioned on Deliveroo at all. Seasoned fries was over salted, can't even eat that. Lettuce in the burger?.. Like it cost a fortune or something, barely any in the burgers. Very disappointed. Never again.

food is always spot on, can’t fault it whatsoever, staff are lovely would definitely recommend

We usually like to use this to get ourselves the occasional treat as it is a bit more on the expensive side but is good quality food. This time when we ordered we had our first bad experience. We had notification to say it was on the way, after some time we received a phone call. I answered to a man shouting down the phone at me as he couldn't locate the address. I passed the phone to my partner who explained many times the directions to our property from where he said he was, he continued to shout down the phone. He sat at the top of the street beeping so we gave further directions. He then continued shouting and said we would have to go and collect our food from the shop. My partner then had to drive and meet him for the food. When we then got it, it was cold and spilling out of the packaging. I think that the driver delivering at this time needs to be spoken to about how to address customers as this is unacceptable.

very nice food but shame I only had 1 scoop of ice cream when it said 2 scoops

Had the mac and cheese burger with the dirtiest fries! The whole meal was well prestanted and tasted amazing. Definitely be coming back!

fries over seasoned very salty, could not eat them, burgers were just ok, first time ordering, very disappointed for the cost.

had chicken, beef and spicy burgers and chicken wings. all very good size, hot and tasty. I'll definitely order from here again

We ordered chicken wings, brownie and ice cream and oreos and ice cream. Not only did the food take forever to come but we got delivered the wrong order. We received chicken fillets and no ice cream with either

food was cold and forgot ice cream to order

Was expecting good food from the reviews but took ages and was tasteless. Wouldn't recommend

Food arrived early driver was friendlybut came nice and hot well

Unreal food highly reccomend the loaded mac fries! 🔥

We got the Mac Daddy fries and they were so good! The tenders on the top were so nice too, and so filling 🤩

The best dirty fries in town!! 10/10

Had burgers from here a few times before and they have been really good & fast delivery. Tonight it took 1hr 40mins to get here. The fries were cold and the burgers were dry, virtually no sauce or cheese and missing lettuce etc. Unfortunately won't be ordering again.

The delivery time was amazing, cannot say that about the food though. The hot dog was okay, but the thing I was most excited about was the Oreo, which came totally different than what is advertised. Don’t recommend it!

Absolutely amazing food! Best in the city by far, very polite and friendly staff food 10/10 🏆

Beef birria tacos, at £17+ you’d expect quality. Clearly reheated, arrived within 20 mins of ordering, when I’m a 11 minute drive away. The beef was drier than my nans you know what and tough. Chips were soggy. Hardly any side sauce. Nothing like advertised. Never again, sorry.

Food was amazing! Service was great as well.

The smashburgers here are absolutely fantastic. I'm from North America and find it difficult to get a really great burger joint in the UK, and this is my favourite in Stoke for certain. Their fries are always crispy and well seasoned, absolutely would recommend to anyone who loves a messy, delicious burger.

There was food missing, and it was cold. Not acceptable

Absolutely phenomenal food, exceeded my expectations. Not only that but it was presented amazing and the service was friendly and helpful. Will reccomend to everyone and will be going back !! Thank you so much :)

Amazing food!! Been here twice and honestly unreal never had an issue and so tasty. Lovely friendly staff, just a shame you don’t get more foot traffic. Always recommend this spot and will be back ◡̈ x

We had two meals they came 30 odd months early which is the only good thing about this review the food was disgusting, both of the chips were rock hard and burnt. The clicking hot burger was over cooked you couldn’t bite into it & the Philly cheesesteak was bland and soggy. Not ordered for a few months as the last time we ordered it was revolting then, this has set in stone now how grim it really is.

Ordered at 7.30pm, it was due 8.20-8.40pm. It wasn’t delivered until 9pm. If I had known it was going to be that long I would not have ordered. Food was really nice when it arrived just a shame it was so late, on a Tuesday night too so not like a busy weekend.

Good service. Had better in the area but not bad.

Lovely food and nicely decorated.

Always buying deep fried Oreo’s from here there absolutely delicious and the presentation is amazing! The environment is so welcoming and friendly and the staff are so polite and kind the service is quick and you don’t have to wait long before you food comes and it’s still always warm and never cold such a great diner definitely gonna continue coming in the future! 😊

Food was cold, lacked flavour and it was all spilt in the bag on delivery

I at to throw 1 of my cans of coke on my garden because the delivery man dropped it on the floor n it burst

the chips were cold. the burger was burnt and cold. and the chicken was soggy.

Great food. Only issue is I can't move after eating too much. Send help....or a wheelbarrow

Placed a delivery order over the phone. Asked not to have onions and pickles on the burgers. Both burgers came with it. Was charged for the season mayo and didn't receive it. Nachos was nothing like there picture. Very disappointing food. Expensive and don't get the order right.

The clucking ell burger with chicken tikka fries were amazing. Dirty burger was also so tasty. Will definately order again Thank you The dirty diner.

Food tasted amazing and cooked to perfection, can tell tell everything is freshly prepared, my new favourite takeaway, thankyou The Dirty Diner

Picked a time and delivered on the dot. Good hot and delicious.

Wish I could give more stars…Best food in stoke, Never had any issues, staff always polite and go above and beyond. Will always recommend this place to everyone. Thanks again Dirty Diner.

took an hour to arrive which seemed a bit mad on a thursday evening but it is what it is, the tikka loaded fries were next level but oh my god please get a better mac and cheese recipe!! tastes like thick milky pasta that had a piece of cheese gently wafted in front of it. wings were also pretty mid

Always the best service here, we came in a group of 7 and they made us feel so welcome. The food as always is the best in stoke, no words to describe how good it is.

"Hey, I just had the most amazing burger at Dirty Diners! 🍔🌟 The flavors were out of this world, and the patty was juicy and perfectly cooked. The combination of toppings and sauces was a taste explosion in every bite. The service was friendly and the atmosphere was cozy. I highly recommend trying their burger if you're in the mood for a delicious and satisfying meal. It's definitely a 5-star experience! 😄👍"

Very expensive for not great food. Would not go again.

Thank you very much dirty diner for this nice food its very delicious and tasty also delivery took less time i am very happy with thisfood and service Thank you very much 😀

Food never turned up and after calling they tell me to ring the other branch then when I ring the other branch they tell me to ring back the first branch I rang. No organisation at all!

No flavour at all I’m absolutely furious

Food Cold... Dairy milk milkshake, didn't really taste of chocolate, having a small lump of chocolate at the bottom does not entitle you to class it as a Dairy Milk option. Basically, the milkshake was flavoured milk and the same consistency! Never again...

I really wanted to like this place After it come looking great There was no taste what so ever so bland I had the phillie steak sub after costing 15 quid on Xmas eve it finally came 30 mins late. I’ll never order from the dirty dinner agen 🤢

Excellent food and professional service. Try The Dirtiest Burger it's amazing.

Amazing burgers and fries. Ready for collection early!

One of the best tasting burgers I’ve laid hands on also the seasoned fry’s are perfectly seasoned tasting absolutely banging 🔥