The Diplomat Hotel Restaurant and Spa in Carmarthenshire

Great staff, excellent service, and customer care 0

Lovely spa hotel! We went here for a fawlty towers night and it was brilliant. We stayed the night and made full use of the spa which was lovely! The rooms were lovely, the staff were brilliant. Overall a really nice hotel! 👌

First time visiting the Diplomat today with my family to have a meal for my birthday. Where to start, my grandmother is a wheelchair user and required the use of the lift to gain access to the restaurant, initially we were having difficulties navigating the lift especially still getting used to using her new powered wheelchair. Staff were so attentive and very helpful especially Sheldon who helped massively throughout the duration of our meal. He helped navigate the wheelchair, the lift, everything! His service was up there with the best, truly kind gem of a gentleman. Service from all the other staff in the restaurant was also great, no complaints. Very attentive and professional. The food was lovely and quality was great. Would definitely be back again! 10/10!

We were booked in to stay here this weekend, unfortunately a few hours into our stay I was taken ill and taken to hospital. The staff were amazing, especially Sheldon. They went above and beyond for us and were asking my husband how I was doing during the rest of his stay. Unfortunately I didn't get to sleep at the hotel, but I know that the room was pristine, the bed was clean, the bathroom was spotless, and as I walked into the reception when we got there, it smelt great! My husband and I have said we will definitely go back there again soon, and hopefully I will be able to enjoy it this time too! Many thanks to the staff once again Ria

Rooms are spacious, clean, and well equipped, health spa on site is excellent and relaxing. The staff were quite friendly and helpful. Dinner was excellent!

It was my daughter's 30th birthday and we were there for a 'Mother and daughter spa day'. The staff were brilliant and the service was excellent. We had a great time

Better than other hotels in the area. Very friendly staff.

I love staying here, the staff are all very friendly, the food is of a high standard and nothing is ever too much trouble. If your wondering if you should book here - do it you won’t be disappointed.

Wonderfully quirky hotel with great food and friendly staff. We thoroughly enjoyed ourselves! Will be back

Lovely hotel ,clean and helpful staff

We attended a private function at the hotel and were not disappointed.

Nice hotel in a small town not much a round Nice spa and nice rooms friendly staff and lots of rooms for functions