GastroRanking-logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
4.0

Based on 1.753 opinions finded in 3 websites

site_photo4

Nº 197 in 399 in Epping Forest

CUSTOMERS TALK ABOUT DISHES WITH..chickenroastbeautiful

comment_iconOpinions

Staff fabulous. Everything was great. Definitely would recommend.

site_logo

MARIA JOHNSTON . 2024-11-11

MORE AT Google

Very good food with ample portions served by waitresses who were very efficient attentive and friendly. Good menu choices. Interesting atmosphere that had good choices of dining layouts for all dining parties of various sizes. Also dog friendly.

site_logo

Alan Blows . 2024-11-11

MORE AT Google

Have been here a few times in the past. Food is nice but the last time there was a long wait for a table and when in the que got overlooked and was spoken to rudely. Will be a while before I go there again. Shame

site_logo

Francesca . 2024-11-04

MORE AT Google

Cracking small plates, best I've had in a long while. Bar staff are so welcoming and log fires on both sides. Best couple of hours in a pub for a long while. Would recommend the halloumi bites, sausage roll and scotch eggs

site_logo

Matt Carter . 2024-10-30

MORE AT Google

Lovely Sunday roast and pint in the garden on the river!

site_logo

Thomas Burge . 2024-10-27

MORE AT Google

Lovely food and amazing friendly service from Kirsty ❤️

site_logo

Alexa Mullane . 2024-10-27

MORE AT Google

Lovely food. Really good friendly service. Very welcoming to dogs :)

site_logo

Naomi Crouch . 2024-10-26

MORE AT Google

Lovely lunchtime meal Lovely staff and food

site_logo

Christopher Moore . 2024-10-26

MORE AT Google

Lovely food, great service and dog friendly! Even had little dog treats

site_logo

maisie davis . 2024-10-26

MORE AT Google

Dog friendly and amazing food. Great service.

site_logo

George Hage . 2024-10-26

MORE AT Google

A wonderful place with great staff and a lovely vibe

site_logo

Keith Young . 2024-10-19

MORE AT Google

Wonderful lunch, service, food, atmosphere brilliant. Plenty parking, just remember put your car reg in the machine inside or you get fined. Highly recommended wine lovely to.

site_logo

Julie Woodcock . 2024-10-19

MORE AT Google

Enjoyed the new lamb dish was really tasty good service friendly but not too much look forward to returning

site_logo

K Gray . 2024-10-17

MORE AT Google

Even better in the winter! Cozy log fires and some new dishes which went down a treat

site_logo

Shane Hart . 2024-10-16

MORE AT Google

Out of the way canalside pub that has ample outside dining

site_logo

Marcus Burke . 2024-10-14

MORE AT Google

Very warm and welcoming atmosphere Staff very friendly and helpful Great food Service was relatively fast

site_logo

E Martin . 2024-10-13

MORE AT Google

Thank you Kirsty for looking after n

site_logo

Robbie Carty . 2024-10-12

MORE AT Google

Very friendly service and beautiful Guinness. Thank you Tess x

site_logo

Conor Burns . 2024-10-04

MORE AT Google

Good service. Very friendly and welcoming staff.

site_logo

Peter White . 2024-09-27

MORE AT Google

Great location, great service, Sunday lunch was amazing.

site_logo

Dave C . 2024-09-24

MORE AT Google

I'm a local in the area and there is so many walks and activities near the pub, service is good but nothing really good or bad about it. The landlord is really nice and helps with costumers who need to leave, leave. The waiters are very polite aswell.

site_logo

Blake . 2024-09-23

MORE AT Google

Visited yesterday and waiting a while to be seated once seated we was sat down and the same happened there was not served and had a young lady keep looking at us who worked there who clearly could see that we had not been served and yet she blanked us the whole time not making the effort to ask any one to see us so overall service terrible and ended up walking out !

site_logo

Charlie . 2024-09-22

MORE AT Google

I had a mushroom starter and a chicken and bacon with vegetables . A Pepsi Max i had as a drink . The view is of the River Lea with canal barges and other boats , which belong to the Lea Valley boat hire company.

site_logo

Joe Henton . 2024-09-22

MORE AT Google

Recently moved to the area from overseas and came across The Crown from posts on social media. Myself and my family love it! The setting (even more so when it’s nice weather), staff and food are all great! Our new “go to” for local drinks/food.

site_logo

Dan Dale . 2024-09-22

MORE AT Google

Beautiful pub garden by the river, with nice cocktails/mocktails, and tasty food

site_logo

Ellen . 2024-09-21

MORE AT Google

Just nice to sit by the canal and watch people around. With boat hire, and plenty of walking areas.

site_logo

Chris England . 2024-09-13

MORE AT Google

Very pleasant staff Very nice atmosphere

site_logo

Robert Alcock . 2024-09-10

MORE AT Google

Be aware that if you want an evening meal here that the kitchen seems to close at differing times depending on what seems to be the mood of the management. This is a prime property in a prime location that could really serve the local community well, but they fail to do this with irregular closing times and a general unwillingness to be helpful. Woe betide you should you be here near closing time as they will make sure that you are out of the door ASAP. The fact that the evening trade here is virtually non existent, tells it's own story.

site_logo

malcolm campbell . 2024-09-09

MORE AT Google

Wonderful lunch for my parent's 59th anniversary. The food was delicious, the set menu was incredibly good value. We loved everything we tried. The staff were wonderful and nothing was too much trouble. I can't fault them. Parking was easy too. Dad doesn't walk well but we parked close to the entrance and there was even a lift to get down some steps inside so we could sit overlooking the river. We will be back for sure.

site_logo

Claire Austin . 2024-09-09

MORE AT Google

Good food,good service, will come again.

site_logo

Gary Farbridge . 2024-09-08

MORE AT Google

Very nice food, pleasant service!

site_logo

Ori Cohen-Rose . 2024-09-08

MORE AT Google

Beautiful pub in a lovely location. The staff were so helpful and relaxed - made our family lunch a pleasure. Food was very tasty too - especially the desserts!

site_logo

Adam Cohen-Rose . 2024-09-08

MORE AT Google

Great pub with lovely bar staff, everyone is very friendly. Lovely lunch, definitely recommend this pub on the River Lea. It's much better than the Fish & Eels for your local.

site_logo

Shaz Carr . 2024-09-03

MORE AT Google

Great location, good pub food. A nice place to have lunch especially on a sunny day in the garden overlooking the river.

site_logo

Tessa . 2024-09-01

MORE AT Google

Always stop here when cruising through Broxbourne. First, I was told I could not order from the table as "We don't do it anymore", while standing next to the board saying "Order from your table" in big letters. Then my child ordered the Sunday roast beef from kids menu, which arrived with a single thin slice of meat hidden among the roast potatoes. It felt like the quality of the food has taken a dip in the last couple of years. We left as soon as the food was finished. Otherwise the beer garden is nice and there's plenty of space.

site_logo

Oscar Serrano Oria . 2024-09-01

MORE AT Google

Love this place, always pop in when visiting our son, great food, staff and location, right by the water…

site_logo

David Dale . 2024-08-30

MORE AT Google

Good river side pub, friendly staff and nice big garden for the dog.

site_logo

Alex Fry . 2024-08-28

MORE AT Google

Nice menu friendly helpful staff.

site_logo

John Gwalter . 2024-08-23

MORE AT Google

The staff took so much trouble to ensure my food was suitable for me as a coeliac,I feel they went that extra mile for which I am very grateful .

site_logo

Judith Ball . 2024-08-23

MORE AT Google

Had such a lovely meal here food was brilliant had excellent service from Tess

site_logo

Marcus Ireson . 2024-08-23

MORE AT Google

Nice food, friendly and polite staff, reasonable prices, beautiful environment. What's not to like?

site_logo

Yiannis Costopoulos . 2024-08-22

MORE AT Google

Tess was amazing very friendly and professional would definitely recommend based on the service we received from her!

site_logo

Orla Kenny . 2024-08-17

MORE AT Google

Lovely friendly helpful staff Thank you Kirsty

site_logo

Alison Walton . 2024-08-14

MORE AT Google

Excellent walk stop with Timothy taylor ale, starters, main and pudding. Coffee was also nice

site_logo

Peter Nickals . 2024-08-14

MORE AT Google

A nice afternoon, watching the world go by. It's by the river . Friendly atmosphere and polite staff.

site_logo

Elaine Ward . 2024-08-13

MORE AT Google

Lovely old pub on the river. Good food. Friendly staff and plenty of parking.

site_logo

Philip Baldwin . 2024-08-12

MORE AT Google

absolutely the rudest most unhelpful place ever. the attitude is you are lucky they are serving you!! absolute joke!! if you want to go for food suggest you bring a picnic as they feel an hours wait on a booked table.

site_logo

m warwick . 2024-08-11

MORE AT Google

Me and my wife had a lovely time, were welcomed as soon as we arrived and had some amazing food, will definitely come back with our friends

site_logo

Chris Huckle . 2024-08-11

MORE AT Google

Really amazing atmosphere & garden lighting by the river. It truly is an amazing place except for customer service, very young staff which is good, but the friendliness could be a tad bit better. If the friendliness improved this place is 5 stars.

site_logo

Ken Spinoza Stone . 2024-08-11

MORE AT Google

Lovely location. The staff are so friendly will definitely be back within the next few weeks. Also dog friendly so what a bonus !

site_logo

Emily Snell . 2024-08-10

MORE AT Google

Emily is a lovely waitress and very attentive

site_logo

ben eveleigh . 2024-08-10

MORE AT Google

Been to this pub many times and will carry on to return! Great atmosphere in a spacious pub garden just along the river, tasty reasonably priced food. Additionally on the inside is cosy and comfortable with a great selection of drinks all round. Service is always excellent too, Mitchell was very helpful and definitely enhanced our experience today. Thanks all!

site_logo

Tom Wittig . 2024-08-08

MORE AT Google

Just had a lovely visit to the Crown and was looked after by Kirsty who made us feel very welcome. What a lovely person, a credit to the establishment. Food was delicious. Not very busy when we visited so food didnt take long. Drinks a bit pricey but the food was worth the money. We had a delicious burger which we enjoyed. Plenty of parking and in a nice spot by the river. Would definately return.

site_logo

Christine Smith . 2024-08-08

MORE AT Google

Had late lunch with my boyfriend. His order was a vegetable curry with chicken pieces which arrived dry, stringy and tasted like cardboard. My main of Haddock fish cakes were overcooked, my chips were underdone and the tenderstems over done. I was hungry so i ate mine while my boyfriend re ordered. He watched me while i ate and then vice versa when his food arrived. As a local im serioisly disappointed and embarrassed to take my boyfriend, friends or family here for food again. Won't be coming here again. F-

site_logo

Chelsie Aylott . 2024-08-07

MORE AT Google

Had a late lunch with my partner. Ordered the vegetarian curry with chicken pieces. The chicken was dry, stringy and over cooked. My partner ordered the fish cakes with triple cooked fries and tender stems which when arrived where far too over done. The chips were under done and the tender stems where curly to the point they had been over boiled or microwaved. I had sent the curry back and re ordered something else. My partner ended up eating her meal as I watched and then vice versa when mine arrived. TOTAL GARBAGE for a country pub that charges £18-£20 a main. Would NOT RETURN. Recommend the Fish and Eels instead.

site_logo

Robbie C . 2024-08-07

MORE AT Google

Superb pint of Doom Bar, good food and atmosphere lovely setting next to river, met the two Kirsty’s, both were very friendly and good fun, Kirsty the team leader made our day we shall definitely return.

site_logo

Emlyn Miles . 2024-08-04

MORE AT Google

Sunday afternoon lunch. Very pleasant pub, great atmosphere and service. Plenty of parking, great location. Food was nice, prompt and tasty. One of the lunches (Pork) was very fatty. Overall a nice pub which I’d return to and recommend. 4* ⭐️⭐️⭐️⭐️

site_logo

Mr Sline . 2024-08-04

MORE AT Google

Nice food, great location, good staff.

site_logo

Baz “Bazza” G . 2024-07-31

MORE AT Google

We had a lovely server called Kirsty who showed us to our seats and opened the patio doors for us. She went above and beyond for us! The atmosphere is warm and friendly. Kirsty was very open about the menu and helped us choose. We had our food in a timely manner and it was delicious. Kirsty was on her own taking and handing out orders and did it all with a smile! Would 100% recommend this pub! Emma and Mandy x

site_logo

Morgan Frost Feary . 2024-07-31

MORE AT Google

Lovely location and staff. Such a shame the food is terrible. Been twice in the past few weeks to give it another chance. If they hire a chef I'll come back.

site_logo

Tom Christopher . 2024-07-31

MORE AT Google

Bought a sunday lunch here few months back came with pork belly that was completely fat not crispy one bit, Potatos looked like was out of can and under cooked horrible experience for 17.95

site_logo

Alexander Mudge . 2024-07-31

MORE AT Google

Nice spot for a drink and food, whether you're travelling there especially or just stopping off as you walk or sail past. Large garden with parasols in case of inclement weather. Aspall cider on tap as well, far better than Inch's. Ability to order via QR code and have it delivered to your table.

site_logo

fargoboyle . 2024-07-30

MORE AT Google

Rude service. Scamming practices. I don't recommend. Kitchen closed earlier then advised.

site_logo

Pawel Welsberg . 2024-07-29

MORE AT Google

Update -July 2024: I did the mistake to come back 3 times after my edit....nothing changed, their kitchen had backlog of about 45 min, they said, and don't accept new orders. This exactly was the excuse all 3 times. And by looking around their garden most tables they were eating, with some customers clearly just had their food. All this happening around 8pm, on a lovely warm summer Monday evening....honestly it's such a shameful behavior towards customers. Why can't managers take action? ________________________________ Original review, April 2024: The service was really good and the ladies took a good care of us however the quality wasn't something too special. Lovely ribeye steak and nice cocktails too! Bonus the decor and the real fire places :) Edit, May 2024: we came last Friday after a long almost 2 hour walk by the river. It was 10min before the kitchen was due to close but they refused to take a food order as they had a half an hour back log of food orders. Bummer but I get this. So we decided to just have a drink and then just go to find a take out. It was a pint of cider and a soda, £8.80 for those (a bit pricey but anyway). My partner handed his phone to the guy in the till who's holding it and says to me that for card payment to tap on the top of the machine. I did so and at the same time I hear a "no", but couldn't understand why. Mind you I'm exhausted from the walk and in incredible physical pain . He then immediately hands over the phone to my partner and then said " sorry, SHE paid and I can't issue you the (loyalty) points (in the app). I'm stunned and so is my partner. I asked "can you just cancel this payment (or refund on this case) and do this again?", to which he replied no. My partner pointed out that he was holding to his phone BEFORE I was encouraged by him to pay.. At this point I'm just hungry, in pain, thirsty and appalled from the lack of customer service 😑. I admit I said to my own language to basically get the f@$%^ out of there as I was furious. Never going back. Doesn't worth it.

site_logo

katia LN . 2024-07-29

MORE AT Google

Nice pub, next to the river. Few hot bar snacks and drinks. Lovely afternoon

site_logo

Tracy Reid . 2024-07-28

MORE AT Google

Stopped by the Crown today after cycling for a bit. Had a great time there with a lovely pint and good food by the river. Will definitely be coming back. Only downside was the long queue to the bar, but once I ordered the food was prepared super fast!

site_logo

Renato Vieira . 2024-07-28

MORE AT Google

Really friendly staff. Excellent food & very good value for money.

site_logo

Nick Lamb . 2024-07-28

MORE AT Google

Very disappointed in the end, my daughters and I were having a lovely drink food and atmosphere then the bar man or manager had to ruin it by being lazy! My daughter ordered 2 pineapple spritz not cheap over £7 per drink! The first ones we ordered were amazing the second ones the guy brought out were in a glass half the size! They tasted very weak and there was no garnish! Hmm clearly as we had ordered the same cocktail he had made one batch and split it into to 2 glasses instead of one and charged her for 2 drinks!!! I mean what a cheek!! I seen him later on bringing out peoples cocktails.in the larger glasses with garnish! Very disappointed to.be treated that way!! Just absolutely taking the mick on people!

site_logo

Avril Rios . 2024-07-20

MORE AT Google

One of the prettiest places to take a break from a cycle ride along the Lea river. The pub offers a huge beer garden, food and drinks. Family, pet and bike friendly.

site_logo

Iulian-Constantin Marcu . 2024-07-15

MORE AT Google

Great pub, went for dinner and had steak which was cooked to perfection.

site_logo

Luca Unsworth . 2024-07-12

MORE AT Google

Tess looked after us on Sunday for Sunday lunch she was engaging and couldn’t do enough for us and always looked out for our orders. Really enjoyed the visit the food but especially Tess and the other stafff

site_logo

david gibbs . 2024-07-09

MORE AT Google

As usual, nice food nice service

site_logo

Algis Pokvytis . 2024-07-09

MORE AT Google

Will be back for lunch. Just drinks today in the garden. Lovely

site_logo

Claire Bowden . 2024-07-08

MORE AT Google

We had a lovely roast at The Crown Broxbourne. The food was delicious with generous serves. The service was excellent, Tess went above and beyond to make it a great experience!

site_logo

K B . 2024-07-07

MORE AT Google

Fantastic location & great canal views. Very friendly, polite & professional service provided by staff. Great selection of food & drinks. Highly recommended.

site_logo

Matthew Rulton . 2024-07-05

MORE AT Google

Everything was good for our Sunday lunch. Tess was excellent and the food was nice. Lovely setting also. We will go back.

site_logo

Barry Kent . 2024-07-02

MORE AT Google

Fantastic Sunday lunch and excellent service

site_logo

anthony cork . 2024-06-24

MORE AT Google

Got the roast, beef was severely overcooked, vegetables was very undercooked - to the point I couldn’t cut through one of the potatoes and parsnips (this has never happened to me before at a dining establishment). Service was subpar - refusing partner to order salad however there was a couple next to us who had. Definitely an experience jot worth £42.

site_logo

Tony Chen . 2024-06-23

MORE AT Google

We ate in The Crown last week. We were informed our main course was ready while we were still in the middle in our starters. We requested that the main course be delayed until we had finished. Once the mains finally came out they were cold and inedible. The lamb @ £25 was ice cold. We didn’t receive an apology; we were simply told that the mains had commenced the moment our order was taken, regardless of how quickly they served up the starters. In the words of the waitress “the food was simply kept under the heating lights” whatever that means?! Our daughter had no main course as a result and there was no hint of regret or compensation; just a blase comment “no worries, we won’t charge you” … for something she didn’t even get to eat!!! Pretty damn awful service. Should be ashamed.

site_logo

Julie Glasson . 2024-06-22

MORE AT Google

Delicious, well-presented food. Very friendly staff. Thank you.

site_logo

Sara Vogler . 2024-06-19

MORE AT Google

Came here yesterday with the family kirsty was very welcoming even though it was her day off let my daughter feed the dog also give us really good infomation on up coming events will definitely be returning also food was delicious

site_logo

George Jones . 2024-06-18

MORE AT Google

Had a lovely meal here for Father’s Day and our waitress Kirsty was lovely and really helpful and so was everyone else. Would definitely recommend this’ll be a regular visit for us now

site_logo

Ash . 2024-06-16

MORE AT Google

Had a lovely meal, staff are always friendly and helpful. Thanks to Karen who looked after us so well,

site_logo

Brenda Owen . 2024-06-12

MORE AT Google

Simon is the best bartender ever, he needs a raise, ASAP!

site_logo

Callum Godwin . 2024-06-10

MORE AT Google

No idea if this is a standard thing, but certainly the first time I've ever seen a bartender draw a clover on top of a Guinness pint. Great service, lovely staff

site_logo

Archie Graham . 2024-06-10

MORE AT Google

Lovely as always, especially Simon 🍻💛🌞

site_logo

Eleanor Godwin . 2024-06-10

MORE AT Google

Had the Sunday trio and it was absolutely delicious. Kirsty was absolutely lovely and made me an Irish coffee when it wasn't in the menu. Best Sunday dinner I've had in a long long while and I would definitely be back for another! Thank you for a lovely dinner (dined 9th of June, would recommend booking a table aswell)

site_logo

Chicade Chicks . 2024-06-09

MORE AT Google

Love this place, the food has had its ups and downs historically. Last time it was really good. The terrace is lovely. Go early get nice seats and not many people

site_logo

Marco Phillips . 2024-06-09

MORE AT Google

Best place to go for food and drinks !

site_logo

Alexandra Orosanu . 2024-06-08

MORE AT Google

Amazing service and drinks! Simon in the shorts and checked shirt made our day! Tess also went above and beyond to make sure we had a good time!

site_logo

Bridget Kirwan . 2024-06-08

MORE AT Google

Lovely staff, child and dog friendly, nice bar snacks

site_logo

Daniel Nash . 2024-06-08

MORE AT Google

Delicious dinner to celebrate a big birthday for a friend.

site_logo

Fiona Springham . 2024-06-04

MORE AT Google

Went today for food with my family there was 7 of us and I would not recommend it the food for the price was very disappointing the roast dinners lacked any flavour meat was hard and chewy and the potatoes are not even properly roasted was also very cold when it come out the kids had chicken burgers and there chicken was tough and not very nice and their mash was like instant mash and was not very pleasant for £20 for a roast dinner it really was a let down , lovely pub with lovely views for a drink but not to eat

site_logo

Josie Workman . 2024-06-02

MORE AT Google

We booked here for a Sunday roast after walking in the Lea Valley Park. A total disappointment - two miniature slivers of beef, few veg and soggy potatoes that seemed to have come out of a freezer. The staff were nice enough but it's telling that when they came to clear the table, none asked if we were satisfied. Atmosphere none too good either. Half the loos out of service and a long queue to buy (expensive) drinks at the bar. At £18 a ripoff - sub-Wetherspoons experience for a centre-of-London price.

site_logo

Alex Hewson . 2024-06-02

MORE AT Google

Such a lovely pub by the Canal. Had the adults roast beef which was nice and ordered a children's turkey (which was lovely). The woman who served us - Kirsty couldn't do enough. She sat us by the door and checked if we wanted it open or closed. Let my daughter type in her own food in and checked on us often (added a stuffing on my daughters plate because she loves them). Relaxing atmosphere and nothing was too much. We will back back for sure.

site_logo

Laura Williamson . 2024-06-02

MORE AT Google

Amazing Pub!! Great service and lovely food. Couldn’t fault it.

site_logo

Ellie Oswick . 2024-05-31

MORE AT Google

Lovely place to relax in the garden or inside

site_logo

Robb Kean . 2024-05-30

MORE AT Google

Pretty decent food, honestly priced, but an unacceptable long wait of an hour for a blue sirloin steak and a burger.

site_logo

Luca Del Buono . 2024-05-29

MORE AT Google

My wife had her 60th there Saturday night,manager Kirsty, Emily and Charlie managed the 34 guests floorlessly, food was excellent, everyone commented on it Thanks to all of you Jeff

site_logo

Jeff . 2024-05-27

MORE AT Google

Had a wonderful lunch at The crown, Emily our server could not have done anymore for us, helped me with gluten free choices from the menu and I must say the gravy was the best I’ve ever had ! Highly recommend

site_logo

victoria whelan . 2024-05-26

MORE AT Google

Similary restaurants in East of England

restaurant_img
4.0

1478 Opinions

location-iconSewardstone Road
British
outdoor_seating_132658takeaway_132658delivery_132658

When you need and crave a good roast dinner, this certainly hit the spot. Great service, lovely waitress and exceptional food

restaurant_img
4.0

27 Opinions

location-icon1 Coopers Hill
Other cuisines
outdoor_seating_196120takeaway_196120delivery_196120

Only thing I can say, don’t go, I’m no cook but I reckon I could of done better, waited 35 minutes and to get served below average breakfast very disappointing, even bread and but was hard,

restaurant_img
4.0

29 Opinions

location-icon5A Forest Road, Loughton IG10 1DR England
Other cuisines
outdoor_seating_258114takeaway_258114delivery_258114

We did the afternoon tea with Cinderella. The service, food, atmosphere and certainly Cinderella, could not be faulted. The children's afternoon tea is the best we've ever been too. They really understood what the children would and could manage. The adult afternoon tea was huge! Thankfully they gave us goodie bags to take home. We don't live local, but the trip is certainly worth it! Look forward to visiting again.

restaurant_img
4.0

226 Opinions

location-icon280-282 High Road
Mediterranean
outdoor_seating_210396takeaway_210396delivery_210396

Excellent service and food. Ambience too Good place to gather and enjoy Strongly recommended for anyone who love Turkish food

restaurant_img
4.0

244 Opinions

location-icon63 Queens Road
Italian
outdoor_seating_137323takeaway_137323delivery_137323

A friend and I went for a meal last Monday 30th January. We arrived at 8.15pm and our order was taken very quickly, but not one thing was right. Both my friend and I ordered the vegetable and pasta soup, which on a positive note was delicious. However, my friend did not receive his at the same time. He waited patiently, then after ten minutes asked where it was. The waiter apologised, admitting he had forgotten. I had finished mine by then as my friend had asked me not to wait for him. For the main course, my friend ordered the vegan spaghetti bolognaise and I ordered pizza. My friend said his meal was tasteless and could have been hotter, and my pizza was barely warm, so I sent it back. I was promptly told that nothing could be done as the kitchen was closed (at 10 past 9?) so I mentioned that surely he still had access to a microwave. He commented that they don’t usually put pizzas in the microwave (Erm - I wanted it warmed up) but he did. For too long, though, as it was tough and inedible, so left it. We also asked for a jug of water. Along came a small jug despite there being two of us, and two dirty glasses, so we asked for two clean ones, which were then provided and should have been provided in the first place. Back to the jug, it was clearly a jug for one and not enough water for a whole glass each. For dessert, I ordered tiramisu and my friend ordered cheesecake, both of which were fine, but we had expected dessert spoons to eat with, not teaspoons… We had a 25% off voucher, which was why we chose Prezzo, but we will not be choosing the Buckhurst Hill branch again. The staff seemed in a rush to get rid of the customers who were left, so we didn’t order coffee, nor did we leave a tip, nor will we be returning, despite not being charged for the pizza I didn’t actually get to eat. Appalling service from a well-known and reputable chain.