McDonald's in Epping Forest

Ordered an hour and a half ago, food is bone dry and so cold, we received no drinks and someone else’s order, we now have no drinks with our cold meals

All good missing! Only drinks delivered!

driver has the food in a normal bag not alot bag

they forgot the rest of my order

Once again they fail to deliver a complete order. They always leave something out, absolute joke.

Burger bun broken in half. However, did have a fun playground. Finally, it's very busy at lunch hour.

Food was cold as the driver had been walking around looking for my house, I had to send my kids out to find him!! Then all of our drinks were missing

Generally a good restaurant. Food served mostly warm which seems to be typical for McDonald's restaurants. Very clean and tidy site not generally that busy so service is quick. Good parking and a convenient location.

the food was stupidly cold, the restaurant is only a 5 minute drive from my house

So disappointed in the food and the fact there was missing items even worse I don’t normally older McDonald’s. Shocking !!

drink was all spilt in the bag. so was left with out a drink and mcmuffin bun was burnt.

Yet again items missing! Possibly 5th time in a row!!

the driver went completely out the way with the food meaning ours was cold on arrival and always leave out the dips

Wouldnt eat McDonald's if it was free

Stopped in here in October on the way back from London for some dinner with my wife and my nephew. It was convenient, situated just before you jump on the M11 back to Cambridge. Well, our experience has put me off for life. McDonald’s came out with the McPlant, and I finally thought that I could enjoy a McDonald’s without the risk of having to totally unnecessarily murder animals to feed ourselves, and with the poorest cuts of meat you can grind into a pink paste before frying. Anyway, me and the other half each ordered a McPlant; myself a double patty and she had just the standard McPlant burger. Well, I think mine was ok - it only came with a single patty, even though I had paid extra for two. But it had the taste and texture of a standard McPlant. We left the restaurant and on the way home, miles up the road the other half opened her McPlant up and started eating. It was meat. First mouthful, she got 2 bits of gristle. Beyond meat burgers (or any vegan alternative meat burgers) don’t contain gristle, but this was clear to see. It had a slight metallic taste, and was quite clearly meat. It was packaged in a McPlant box, so it wasn’t supposed to be meat. But it was. Absolutely disgusted, neither of us are ever visiting any of the McDonalds restaurants anywhere ever again. Once the trust is broken, that’s that. If you don’t have vegan burgers, don’t serve meat and think we won’t notice/there won’t be any comeback. It’s taking the piss out of your customers. Totally unacceptable.

covered in grease items missing not edible waste of money

not very good only recd part irder no drinks or ice creams would like a refund

Literally forgot to put the syrup in my coke. It was just fizzy water

Fresh and fast food. Good service

Order never arrived after 2 hours of waiting! Dont waste your money

When my food arrived it was cold and I hated to re heat the food, I may as well of just cooked and ordering is ment to avoid that

The kids play area is to load kids always screaming

O4en grjazna a tak vrode ne4ego

One of the best McDonald's drive throughs near us even thou its a good 20+mins away. Plenty of parking and space unlike other mc Ds where drive through is tight carpark to small and awkward to get in & out of.

Always goes to this Restaurant, only yesterday been served by an elderly lady, very rude and not helpful. Most of the staff here I encountered were so friendly except for this lady.

Convenient for the toilets off the M11.

Good place to keep kids entertained and full. Reliable McDonald's. Convenient location with parking. There is a click and deliver option while you wait in the car too.

Cold and was given the wrong item they haven’t bothered giving me a refund

Fast service food lovely & hot staff always polite and friendly

I asked you to remove the spicy mayo and you added it so too hot to eat

My order was missing a chicken burger and I have only been offered a refund for the burger. I have still been charged for service fee even though the service failed to deliver what i ordered. And my child has to go hungry.

Kid soaked in urine and shoes on in soft play, none of the staff takes notice, parents don’t care . It’s a place where children are eating and playing and that is not acceptable.

Unfortunately the food ( burger and chips) was cold and not edible

Drinks wrong again there are 3 MAC Ds in harlow hasting wood on the m11 needs a visit from head office or a NSF inseption.

Really disapointed, ordered cheese burger Happy meal with toy for my grandson, asked if it was what I ordered with toy girl looked at box and said yes was correct met up with him and how upset was he when he got nuggets with no sauce and a book.. went down really well NOT.

Yet again, another McDonald's that do not take care. Told them no butter, no cheese, and black coffee as I'm allergic to milk. Gave me white coffee. So lucky I take sugar and noticed! That's it for me. They can not be trusted

If i could rate this place a zero. I WOULD. Me and my family came here after a trip to a pumpkin patch. we tried the best we could to try and get rid of the mud on our shoes. One of the workers possibly late 60s stared down me and my daughter and told my 10 year old austic daughter that she wasnt allowed in the play area WHEN IT CLEARY STATES ages 3-10 were allowed. She continued to stare at my family while we were eating and at one point the manager came out just to look at us. I will NEVER be returning. Food burnt and cold. DONT come here!!! Take this as your warning.

I can definitely say that this is the best one I've been so far... Big car park, so spacious inside with kids playground and kids area. Table service is so quick, like someone read your mind before you even made an order 😊

It's a McDonald's. As we all know they are all pretty much the same. This particular one does have some play equipment for younger children, so it is good for families with small kids. The downside of this is it's cancelled get extremely busy after school and into the early evening. Service has always been good here, but as with most McD's, don't expect your food to look like it's picture. You'll get it fast but messy in most instances. Enjoy!

iteams missing two strawberry lemonade delivery was good but once again iteams missing staff need to double check orders before sending out

There was something in my drink

It's how it should be run un like ipswich restaurants

I haven’t received my child’s food

Ordered 2 shareboxes of hash brown bites and didn’t get them whilst I was charged £6 for them and I would like this money back

I ordered meal deal but didn't receive any fries.

the chips were so dry I couldn't eat them so they went in the bin

food was stone cold, milkshake had melted, it was as if the courier had walked from the restaurant to my house, very disappointed and would like a full refund

Thanks , nice delivery guy . Keep it up

Everything was fine . Apart from the chips , very cold

Stopped for a Latte, good coffee reasonably priced.

Quick service very polite staff clean and tidy Hot and edible 😋

Food was cold and had missing items. Never again

It's fast food, junk food, and I was hungry so I had to make a decision to eat something... Such a shame it was this.

part of order missing which often happens with McDonald's.

All the food was soggy, hash browns was un eatable

Because Just Eat do not pay their drivers enough, my driver had to deliver 2 orders making my food cold. My driver was also waiting around for a lot longer than it should take to make my simple order.

Awesome. Has a drive through service. .and it was really efficient. Thye were quicker and friendly

All my food was very nice. Quick delivery

Delivered two sets of drinks and no food whatsoever, absolute shambles. Not hard to check everything in the bags before they are sen out is it?

Burgers were good, fries were hard like cardboard and cold :(

Kept changing the delivery time every 5 minutes ended up nearly 2 hours for delivery. Food was STONE COLD when it arrived

over an hour and half late, freezing cold food and missing a whole meal. Will not order again as last few times there have been items missing, but a whole meal this time leaving one of us with no food!

paid for the £9.99, meal deal, did NOT receive any fries, and a chicken mayo burger was missing from order, waited over an hour for delivery.

My food is cold chips are hard and the burgers are freezing cold chicken nuggets are cold all the food is cold other than the drinks

Drive thru early morning. Super quick and delicious

My son of 17 reminded me that this place is exactly the same as when he was a toddler using the play area. Not much has changed... Except if course the price which is becoming too much for fast food.

Lovely clean place, stopped off for breakfast.

courier went wrong way meaning he got stuck in traffic

delivery and delivery time was good but yet agin we had items missing staff should be double checking before sendingorders out or read order properly

absolute joke over 2 hours for food to be delivered, then when it arrived 1 meal was missing the mcflurry was like water and the ice had melted in the coke and was flat.waste of £30

I ordered KFC and enjoyed my evening before u delivered my food

Greatly accessible and easy place to go play Centre part is great

Food cold as usual thank the lord for microwaves

Wonderful service amazingly quick and friendly from Eden!

Order on drive tru,got home and one burger from a meal missing,check your food always!

I only went there to have an eye test, a beautiful area, a calm and peaceful atmosphere ideal for weddings

Overall feedback is positive. Food is not very great, but it's okay. A bit of luck cleanliness and service could be a bit faster. From time to time, yes, I can recommend this restaurant, but mainly because of location.

Forgot my food and don’t seem to be bothered to correct it

Best McDonald’s in the area by far

This place well handy if your coming back from Cambridge and beyond for a Sunday pit stop and refuel.

Nice place, used a few times either as pre airport stop in early morning or recently as pre M25 stop. Different clientele, different atmosphere. It's clean, easily accessible from M11 with plenty of parking

All my food was hot & very tasty. Quick delivery

They don’t use brains when it comes to orders, WHY would you put the quickest to cook in the bag 1st while you WAIT for the Chicken selects to cook? Who in their right mind WANTS cold chips and burgers, NO one with taste buds!

Food arrived freezing cold, and delivery driver was going a completely different way and took ages.

Had a good breakfast. Service was excellent. Quiet at 7:30am..

Unfortunately a dip was missing.

Never send the right staff! Allways missing something!

Didn’t even turn up at all not happy!!

Was raining so I took my grandchildren for something to eat and somewhere to play..play area was good for children up to about 6 years old..little noisy but they enjoyed their time there..only 90 minutes max stay in car park

Great value for money food. Good service.

The establishment provided prompt service in a relatively tranquil environment. Its favorable location and the cuisine were consistent with the standards of McDonald's.

There are things always missing in the order when you order online!

Chips were hard and warm like they was re heated

Fantastic service and great location! I was having trouble with my app and a kind manager came over and helped reset the app as well as take my order over the counter. My food came out promptly and was warm and delicious. The restaurant was clean and tidy with several self service machines available. Great pit stop for long road trips on the motorway. Although the drive through was busy the restaurant was near enough empty.

Staff didn't really want to be there and loo's where filthy

The customer service is just not up to standards nowdays. I asked a young lady serving if she had McDonalds customer service training and she stated, 'No'.. this tells you were McDonalds is at in the 20th century in the UK

food was cold and waiting nearly an hour past the original time estimated

Very very clean Resturant and Facilities. Pleasant staff

We only received the drinks, these were half empty and leaking through the bag. We didn't receive any food at all!! The driver ran away before we noticed as my partially sighted father in law answered the door. Very unhappy!!

Utterly useless company. Will never use again.