The Cross Keys Hotel in Dumfries & Galloway

Your address is miss-guiding. You are not in Castle Douglas, but 15 Miles away in New Galloway! A drive after dinner!

Lovely staff - so friendly, welcoming and helpful with a lovely resident dog as a bonus. I had both evening meal and breakfast there - the food was good quality, tasty and a good portion size. I particularly enjoyed the home made lasagne. The place itself is cosy and oldy worldy style which added to the charm and character. The room was a good size, very clean and comfy. Parking on the Main Street close to the hotel was easy and the hotel is in a great location with lots of beauty spots within easy reach.

As a resident there was no problem getting a table but you need to book as just turning up is not always possible. The food is good and the portion sizes ample.

very friendly country pub in beautiful settings. staff most attentive,fresh cooked food and served splendidly

Afternoon tea is just fabulous! The children's afternoon tea is great and a real treat!

Disappointing this time. The food was quite poor. Usually book for afternoon tea which is always lovely. Decided to try the lunch menu which I doubt we will do again. The table ordered 4 Parmesans. One arrived late and the others varied greatly. Mine had clearly been under the grill and the cheese was almost burnt. The bechamel sauce was no existent. The service was also poor and we waited some time for drinks order, despite the fact we could see the drinks waiting on the end of the bar. Cocktails were ordered which tasted nice however the some of the glasses were only half full. All in all we may dine elsewhere in the future. The keys will lose out on our large booking!

Not a fair time to judge as kitchens were being re-furbished. However, service was fine and food adequate albeit with a restricted menu. Good evening overall.

Went for afternoon tea, there was some confusion over the booking but this was quickly resolved. Meal was delicious and even packed up uneaten desserts to take away. Staff were extremely friendly and very helpful. Overall lovely experience .

As a regular sewing group we like to try different restaurants for Christmas and a mid year lunch outing. One member had recently tried The Keys and recommended it so we booked up. Booking online was quick and easy, a pleasant girl took our food order over the phone, and there was an e.mail to confirm our booking the day before. On arrival the staff were friendly, the food was hot and delicious, and we would recommend The Keys to anyone.

Often go for breakfast on a Sunday morning, it's always been great. Friendly professional service and good food.

Brought my mother here for her birthday. We had a lovely afternoon with good quality food and endless cups of tea and coffee. Very helpful staff all friendly. We got to take cakes home in a box too.

We stopped to use the toilets at New Galloway but they had been moved away from the carpark to further down the village but not signposted. A lady came down the street with 2 dogs and I asked where they were. She said that we could use her tiolets as she owned the hotel. We thaned her and said thank you. She put herself out to be helpful and was very knowledgeable about the area. Her 2 dogs were so good. Would recommend to anybody but we will never forget the kindness

after reading the reviews i thought this sounds nice,but we were met with a ill mannered lady who said children not allowed in a witch type voice, we don't have a license for children after 19.00, i know we were in scotland but come on, anyway there loss as we went to Kenbridge hotel which was amazing and our bill was £103.00 as there was 5 of us so a big loss for a small country pub will not be visiting cross keys again

Lovely food and great service. Consistently good meals.

Food was lovely and value for money was excellent..however..service was very slow and had to wait a long time for drinks and desserts.

No one to greet us upon arrival; Had to queue at a busy bar in order to get seated at our table. There was no order as to who was served; Once we were seated, we were told that all but one of the menu items had sold out; Once we placed our order, we we later told that our options for the starter had sold out; The waitress wasn't interested in keeping our drinks refreshed; The milk served to my wife was off, and curdled when poured into the hot tea; My wife was served a ceasar salad which didn't contain any croutons or anchovies. This had to be thrown away and remade; My roast pork was served with cold Yorkshire puddings; I had to remind the waitress to bring the vegetables that should have accompanied my lunch; No apology or acknowledgement of the poor service when we left;

The Keys offers a good selection of food and drinks in pleasant and friendly atmosphere. All ages are equally catered for from young to old.

Average food but good service and nice garden. Not sure I would eat there again but nice for a drink.

Well cooked, well presented, helpful and friendly staff, what more do you need?

We had a warm welcome as soon as we walked in and we were introduced to Oscar and Lily. We both had fish and chips which were delicious. Freshly cooked, hot, and perfect. The staff were really helpful and so friendly. I would highly recommend this for a meal. We are thinking of staying here next time we are in the area.

Really enjoyed our meal Saturday night, which included introducing the visitors in our group (who had come from far and wide) to the local speciality: The Parmo! Everyone in our 12-strong group enjoyed their main courses but we were a tad disappointed with the desserts. The selection of ice creams and sorbets with homemade biscuit came sans biscuit and sadly the ice cream on offer is no longer Beckleberry's (The Keys used to offer their Bubblegum flavour as one of the many ice cream flavours for selection among more flavours than just vanilla, strawberry and chocolate) and the chocolate ice cream on the plate had melted by the time it arrived to the table - bit of a let down compared to the menu description. The Eton Mess was particularly disappointing, as it was a deconstructed Eton Mess when the whole enjoyment of an Eton Mess is that it all comes mixed together in layers in a tall glass. There wasn't a lot on the plate to justify the price tag for that dish. The pana cottas though were very tasty! We used to love the desserts at The Keys as they were the perfect way to round off a delicious meal - here's hoping they're restored to their former glory next time we dine in. :D

Have has good meals in the past, but a poor experience this time. Very busy, very slow service, children running around. My meal was unndercooked, sweets were very small and dissapointing. No keen to repeat the process.

Food was lovely for the afternoon tea. Nice selection of sweet and savoury treats. Wasn't impressed with the very slow service despite it being quiet. Had to wait along time for top up of tea and coffee and had to ask numerous staff before it eventually arrived. Overall food and environment enjoyable, poor service let it down.

Food was absolutely delicious and the staff are so welcoming and friendly. They made a real fuss of our group as we were celebrating my mums birthday. Will definitely be returning.

. . . A very convenient and easy to use booking facility - important when party or group numbers are likely to fluctuate. Opinion round the table was that the choice of food, from several menus, was plentiful and varied.<br /><br />Food was well prepared and service prompt - Our Tea-Time group were very pleased with The Keys and we would certainly consider this venue again when next we visit Yarm.

Great food and service as always. I had the chicken Parmesan which is a staple Teesside classic. It was delicious! Lovely ambiance and smiling waitresses were very attentive.

If I was giving this review solely on the food I would give it 10/10. You could tell the food was freshly baked and a lot of effort went into the presentation. The scones came out warm and there was just the right amount of food to fill you up nicely. I booked a table for 3 o'clock on Saturday afternoon for my friends birthday there were 4 of us. We did arrive late by approx 15 mins due to traffic. We noticed a table which said reserved so we assumed it was ours, my friend went to the bar area to check it was ours while me and my friends sat down. We waited around 10 mins to be asked what drink we would like at which point we ordered a pot of tea and a glass of water each. Following this our afternoon tea arrived around 4.15 (a full hour after sitting down). The place was full of people, it seemed it was too busy for how many staff were working. The staff themselves were nice and were apologetic for the wait. When our afternoon tea arrived we asked for another pot of tea as we had drank the first lot well before the food arrived. This finally came as we were nearly finished. We also waited ages for our bill too. I wouldn't say this has completely put me off as luckily the food was tremendous, I will definitely try it again and hopefully the service was just a one off bad experience.

Birthday Sunday lunch with family my mother in laws 87th birthday, I had requested a light table we were seated next to a window overlooking the new garden area. Nice little touch balloons on the table. Waitress very good and attentive although it was very busy. Large plate of food and side of Veg ,all in all a very present experance

Really enjoyed our evening in The Keys good atmosphere nice food music a little loud but would definitely go again.

Like all good restaurants, it all depends on how good the chef is. The chefs at the keys over the years have been really skilled and deliver a high standard of cuisine. The service is excellent. The m'aitre d on saturday is always highly professional and clearly very good at his job, as are all the staff.

If you're looking for a no nonsense Sunday lunch along traditional lines this is a good place to choose. Easy access and good service plus generous portion sizes. If anything over generous. Limited dessert menu and on the day we visited two of those were not available. You may not need to book most Sundays especially in the summer when outside seating offers a nice al fresco feel to any meal.

I went for Sunday lunch (and had exactly the same food) a few weeks ago. It was brilliant. Therefore I raved about it to my husband, and we went ourselves. The lamb Roast was previously delicious. Although the menu States that it would be served 'pink' I was served RAW lamb which was totally inedible because of the stringy sinue running throughout all the meat. I'd also raved about the puddings to my husband (he loves sticky toffee pudding)... We placed our order for puddings, waited about 40 mins, and we're then told they'd run out. During all of this, our meal was utterly spoiled by the herd of horrors having a kids birthday party upstairs. The banging was SO LOUD and continued ft the entire duration of our meal. The staff however are very nice. But I won't be going back.

Nice food. Good but slow service. Tiny tiny portion for price of food.

We booked after seeing the afternoon tea for kids on facebook coming out in an ice cream truck stand. Ours didn&#039;t though we had a small picnic table there were two sandwiches each for the children a cupcake a fruit kebab a small candy floss ball and a few sweets. The adults consisted of four sandwiches each which really only equated to two slices of bread two scones each one friut and one cheese. The cake board had a chocolate brownie, a lemon mouse (which wasn&#039;t full we hadn&#039;t notices but our server had so took it back to the kitchen to be remade) a caramel woopie pie and a Victoria sponge all each. Along with a drink each. For all I know this was afternoon tea so was to be light nibbles and cake I feel that the sandwiches were a let down and could have had more there didn&#039;t look a lot to the children&#039;s and we were disappointed that it didn&#039;t come out as advertised. I wouldn&#039;t recomeny this again for a family. Maybe for a girlie afternoon catch up

We went here for afternoon tea with our children. It wS lovely and fantastic value for money.

We had a lovely evening and the food was excellent. The place was buzzing.

Never eaten in the keys before but will definitely be going back. Food was gorgeous...service was brilliant, the staff were lovely and the bill was even better. We went for Sunday lunch and now we will be eating their more often 😁

Really enjoyed the whole experience. Lovely booth table with nice cosy feeling. Great food and service.

The food was lovely and the service was great. Would love to come back again in the future with a group of friends. Great place.

Back again at the Cross Keys - and it's still the fine establishment that it was the last time we were there. Breakfast is a feast! New Galloway is a wonderful place to visit and the welcome at the Cross Keys makes the trip all the more worthwhile!

A great night out with family and friends. The best place to bring in a new year! Will be back again to welcome 2015.

Fabulous food. Great menu choice. Service with a smile. Very friendly with a very warm welcome from all the staff.

nothing atol to dislike about this very nice little pub hotel all rooms are exellent and the host sue her 2 little friendly dogs oscar and lily are amazing , thanks for a good night and the quiz night was something else thanks again for making all our stay a real enjoyable one ,, well recomended

A good experience. The food was simple but well cooked and served with a smile. It's pub food but done well.

I understand that 'The Cross Keys Hotel' is under new management. Perhaps consideration should be given to that fact when reading my comments. My husband and I dropped in for a drink and a bite of lunch. Beer - no problems. Whisky and Dry Ginger Ale - No dry ginger ale. How about a Bloody Mary - No Tomato Juice. No apologies, no explanation, just don't have any! Went on to order lunch.... Ham and Cheese toasted sandwich please - No HAM! We were a long way from anywhere so I ordered a cheese sandwich - I received 2 pieces of stale, barely buttered bread, with a handful of generic grated cheese... Not really good enough.

In New Galloway if you are looking for a great place for an evening meal the Cross Keys is a great place to stop. Fresh local food, comfortable atmosphere, warm fire in the winter and friendly staff. Recommend this place highly.

Our party of 6 adults and one baby visited the Cross Keys in New Galloway on 29th August for an evening meal, based on the positive reviews found on this website. The staff were friendly and helpful in helping to get baby, in his pram, into the restaurant. The order for drinks and food was taken at the table but a couple of people had to settle for second best when told they had run out of a few things on the menu. When the food arrived it turned out to be fairly average pub fare. Nothing stood out as different or exciting. And it was priced a little high for such ordinary food. Not a bad experience but we all wished we had tried elsewhere.

After staying at the Cally Palace for a few days I moved here simply because I was always eating here. Rooms were modern, clean and just not at all what I expected at all, but in a good way. My room faced the main street, but there is so little traffic that I often wondered where all the people were. So peaceful was it that I had my bedroom window open all the time. Breakfast was top quality and plentiful, evening meals were just as good, nice fresh food always available. I will certainly stay here again.

Warm and friendly service by people who really care. Honest and wholesome pub style food, using local produce...it works here very well

the food was spot on all home cooked at the right price

nice pub - although they do not let children in unless you are eating due to licencing laws. The food is good, well cooked and good portion sizes. The staff are friendly and the service is good. The only down side is that in my view the food is restaurant priced and pub quality.