The Cornwall Hotel & Spa in Cornwall, Isles of Scilly - Phone Number, Reservations, Reviews

Stayed 10 nights in a woodland 2 bed lodge Cons - Service a big let down! - Staff member verbally abused me in the spa when I asked for an extra towel for my daughter with additional needs. We stayed 9 nights and this was our 7th day in the spa and every other time, the staff were really friendly and one previously said "take as many towels as you need" so I was shocked that I was interrupted and spoken to in such an aggressive way. If she'd explained nicely, that would have been one thing but there is no excuse for abusing customers just for kicks! - This staff member sarcastically told me to go back to my lodge and get a towel if I wanted one! There was a clear air of people in the lodges are second class citizens. - We had actually come to the spa because our lodge, which was supposed to be serviced on day 4 was forgotten so someone was servicing it while we were at the spa. All the towels at the lodge were dirty! Nicola can verify this as she organized the service. - And to add insult to injury, I saw others walk in with two towels each as I was trying to get my children dry. - I got Tia the managers details from her but the whole experience just left us so upset as a family, there's no point as we won't be back. - Our breakfast wasn't included so we booked to try it one day. As soon as you ask for a coffee, you are asked to tap your card to pay the 2.50 extra immediately. Then you pay separately for the breakfast as you leave - why not just settle the bill as you leave like in any other restaurant? - Payment is asked up front for everything which screams cash flow issues. You don't feel looked after. You pay before you even know what the service or food is like. - Had the Sunday roast and it was luke warm. All the food was really underwhelming. - Lodge itself was fine but not worth the price we paid. Scuffs on the walls. Black mould on the tiles. Grouting needs deep cleaning. Stains on the back of curtains etc. It's clear there is no maintenance happening (maybe because of cash flow issues). I could have gotten over most of these things if it wasn't for the horrible experience in the spa. Save yourself the experience we had and book elsewhere! Pros - Hot tub lovely and relaxing (and disinfected daily) - Nice and quiet at night - Swimming pool and playground enjoyable for kids - Well located for day trips

We had a delicious afternoon tea here. Staff were wonderful. Decor beautiful.

We had an unplanned overnight here when my car broke down leaving the Eden project. We walked to the hotel from the garage in Holmbush and it took would an hour. Footpaths available all the way. Picked up some swimsuits in town so we could enjoy the spa and de-stress. The pool is gorgeous and the steam room and sauna are great. Our bed was comfortable and having a balcony was very enjoyable (but would have been even better if the weather cooperated!) Breakfast was delicious in the morning. We both had the eggs benedict. The only minor complaint would be that the TV is very small for the distance it is from the bed. But in the lovely setting, TV isn't really the most important thing.

A pleasant Spa and Hotel with Chalets. Very comfortable and clean. Would definately come again.

Stunning lodge overlooking the grounds. Really peaceful place. The lodge had everything needed for a long stay, highly recommend it!

Lovely hotel, stayed for the weekend and really enjoyed it.

Beautiful Hotel and Grounds, location is perfect within minutes drive to Charlestown Harbour. The hotel exceeded our expectations. The Restaurant has a very good selection and every meal was amazing. We stayed for 5 nights, will return in the very near future.

Hotel is in a lovely location, very peaceful, feels like you are in the middle of nowhere. If you want to venture out, i visited Charlestown which was a really lovely little harbour and the Eden project, both local. All of the staff i encountered from check in to the restaurant/bar and spa all were welcoming and very friendly. I found the food to be really yummy! I had breakfast both days, dinner one evening and lunch in the bar and all 3 meals were delicious and well presented. Spa area really nice. I did have a last minute treatment which was really good and well explained by the staff. My only criticism with the pool area/jacuzzi is the water is too cold..needs to be warmer. But some lovely "me time". I have one criticism and unfortunately it was the rooms. The bed in my opinion was incredibly uncomfortable, i barely slept. The rooms are dated with many stains on the carpets, curtains, walls. My biggest issue was the level of mould on the back of the curtains (not just 1 or 2 small dots but they were covered in mould). This amount in room 111 is a health hazard and should be cleaned or replaced. The decor (wallpaper/pictures etc) however was very nice and i liked the fact tea/coffee biscuits were available in the room. I marked you 2 stars down on the room because of the level of mould. Sorry!

Disappointed would sum it up, and hearing from other guests it's quite a general criticism by all. It would seem that the photos shown on its advertising are those taken at the hotel's completion 14 years ago. The place is looking tired and in need of some investment. The hotel facilities cannot cope with the number of guests that it houses in the rooms, couldn't get into the restaurant, wait ages at the bar, forever for room service, which you have to go down to the bar to order and pay for. Not a 4 star hotel. Really expected, hoped for and certainly paid for more. And the constant noise from the kitchen extractor fan that can be heard from all of the rooms ruins the enjoyment of sitting on the rotting and unswept balconies. Breakfast was lovely though once it arrived 40 minutes after ordering 😊

We have been before many years ago, we were a little disappointed this time. The place just felt a little ‘tired’. Although we were informed that they were about to start some refurbishment. I think if you had never been before you would love it as it is.

Really tranquil location with lovely grounds. Good service, although problems with breakfast service whilst we were there. The food served was good, though. Pool and jacuzzi were a little cool, which some members commented on. Rooms were clean and spacious with lovely balconies and views across the grounds.

Lovely friendly hotel with nice pool. Let down by the service in bar and restaurant

Lovely hotel ,comfortable bed with lovely decor ,clean and tidy ,everything in the room that u need .

Fabulous service in the hotel and a lovely relaxing afternoon in the spa.

There is no elevator to the second floor and it is negative for people with problems. Just a service forklift. Que!! 0:( Giant rooms but with a tiny TV and it is not due to lack of space. They don't provide a toilet brush. Positive: Very pleasant view from the second floor.

We came for the afternoon tea and swim. The pool was clean and quiet, even for half term. We were provided with robes, towels and flip flops during our visit. The restaurant is a short walk outside to the next building and then through the hotel. Beautiful seating area with views of the gardens. Food was delicious and plentiful we even took a box home there was so much

Horrible service, horrible staff and manager. dated rooms and didn't try the restaurant as I didn't want to risk it after the initial experience. Booked a room for two nights and due to an emergency rang the hotel to cancel the first night. I was told by reception that it's all sorted. Get there on the day for them to say I have to pay both nights. As I was coming from London I didn't want to bother with the hassle of canceling my card and getting a new place so just ended up paying. Lucky it was work card for me as it was on a business trip. Laura or Lauren can't recall her name exactly, the manager, I think, as she didn't come across like a manager. as useful as a chocolate fireplace. She said I was lying and there is no way of veryfing what I am saying, so she will take the receptions side. they were lucky I was not bothered with the hassel, but stay away from these lil cow boys 😂. Asked the reception who was on duty the day before, the person I spoke to. At first she refused to tell me than she said Catherine. Not sure if that's true but yeah 😂😂 Tip for people booking online make sure you have a low limit on the card.

Last weekend we stayed to celebrate my wife’s birthday with friends. We had such an amazing weekend and made so welcome by the staff. The hotel staff organised flowers, chocolates and bubbles in a wonderful room. We had a warm welcome, all staff friendly and the food was great. The spa and treatment hit the mark and we would just like to say thank you for making our stay so special ❤️

I don’t usually leave reviews but was so upset by the way we were treated at The Cornwall, that I feel I have to leave this review. This is the email I sent with no response so I’ll post it here instead: I am unfortunately emailing to bring to your attention the disappointing experience I, and my family, had at The Cornwall Hotel and Spa today. Me and my partner, Sam, are getting married in 2025 at the Eden Project. We were looking at somewhere locally for ourselves and our guests to stay on our wedding night and the night before. My parents visited The Cornwall recently and spoke to a very helpful lady called Chelsea on reception, who showed them around and made them feel very welcome. They recommended us to come and see for ourselves as they believed The Cornwall would be a perfect hotel for us to stay for our wedding. I had liaised recently via email with Jenny, Marketing Manager and had arranged to be shown around after an afternoon tea at The Cornwall today, 24/03/24, at 14:00. We arrived at that time and spoke to the woman on reception who we explained the above to. She told us to go and have the afternoon tea and someone should be able to show us around after. We walked into the afternoon tea hall and were met with… no one! We waited by the ‘Please wait here to be seated’ sign, but no one came. I walked to the bar and I asked the waitress if we had a set table to sit at. She abruptly told us to sit at the free table in the dining hall and carried on unloading the dishwasher. We sat down, confused at her demeanour, and she came over later to take our order. Her general attitude was pretty rude throughout the service, she made us feel very unwelcome. We finished the food and I went to pay the bill. We were charged the full price which I queried, as we were told that locals got a discount on the afternoon teas. My bill was rectified and we headed to the reception to be shown around. I spoke to a different receptionist this time and she said she was aware of our desire to view the rooms/amenities, but that no one was available to show us around. She also said if we wanted to wait for a few hours until 5pm, then a porter would be able to show us around. I wouldn’t normally have an issue as I understand how busy hospitality can get, but on a quiet Sunday where not even the first car park was filled, I was surprised that even after all the forewarning we gave, that no one was prepared to give us a quick look around. We were planning on booking a room not only for ourselves, but for at least 15 of our wedding guests. We have family travelling down for our wedding day, and if today had gone well, we were prepared to advise all of our other guests to stay with you also, so it may have been more. We will definitely NOT be staying with The Cornwall after today’s disrespect, and hope our experience offers some insight as to where your venue can improve its service. We are so disappointed with the service we received from a local hotel.

Fantastic spa day best massage I've had from Rachel

We stayed here on an extension to our honeymoon. The rooms and facilities are modern and spacious. The spa and gym are well equipped and of a high standard. The food and restaurant service however didn't quite match our expectations, breakfast felt rushed and our table was cleared before we had finished, and we didn't particularly enjoy our evening meal either. That being said the duty manager dealt with the table clearing incident very well.

very nice location the country side after a long journey. Arrived and greated by a nice lady on reception who quickly checked us in and booked us in for dinner. Room was overall very nice and clean, Small living area and a nicely sized bathroom. Bed was also very comfortable. Visted the gym while staying and it is decently set up with plenty of different bits of kit. Dinner in the resturant was okay. Ordered a margarita pizza which was a bit strange compared to what i have had before. Came with whole slices of tomato which seemed unusual and wasnt great for me as i dont like whole tomatos. Tasted okay but nothing special. slept very well. Breakfast was also very good. Overall, a perfect stay.

I would love to be able to give our stay more than overall 3 star, however we were quite let down with the service we experienced in our evening, as well as the following morning. All went well upon checking in, chucking our things in our room and briefly using the spa facilities before we enjoyed the ‘happy hour’ between 5-6pm at the hotel bar. We had our dinner reservation booked for 7:15, but unfortunately the service was very slow and we became very frustrated. We are not ones to complain usually but all tables around us were also complaining so really brought down the ambience. It took a while to even get a drink served and then ordering just our starters and main. The food was really nice once it had been served but we almost didn’t enjoy all 3 courses because it took a long time to receive each one. The table behind us waiting 45-50 minutes to receive their main. The next morning we had someone painting literally around our door frame which we felt our privacy had been slightly disrupted. We felt like this could have been done after we checked out before new guests could have checked in. The breakfast ‘included’ was somewhat nice however I did find some of the fruit and breads that were described on the menu as ‘fresh’ were not, and were dry and stale so skipped over. I would somewhat recommend elements to others but I wasn’t blown away by the stay and wouldn’t stay again.

Perfect stay for myself and my wife

Very clean and spacious room on 2nd floor so lovely view over grounds. Friendly and welcoming reception staff. Fantastic soap facilities and adequate gym. Breakfast buffet limited but the cooked breakfast and coffee great.