The China Palace in Scottish Borders

Human hairs in my takeaway - disgusting. I telephoned and was asked to return the dish in order to get a credit. I do not need £7 that badly that I waste my fuel and time to drive back. Hygiene - extremely poor. Customer care - Non existent. WILL NEVER EVER USE AGAIN

Re review. Mabey I got the stand in chef first time. Since then the food has been good. Good price will keep me coming back. Make sure it's not busy

Great food with fast friendly service 😁

Not the biggest fan of a Chinese, but the food here is fantastic. Don't pass it buy

I ordered crispy beef strip in Szechuan sauce, fried rice and prawn toast, and ended up with some unholy abomination of whatever the heck I got , I just can not figure out for the life of me how they managed to get the Szechuan sauce to be so devoid of flavour, but also mange to taste awful. The rice was just bad, it smelled burnt and was so unseasoned beyond belief, the prawn toast was only thing I could stomach to eat, saying that even that was so lacking in taste, I’m just glad I don’t live in duns so I don’t have to suffer this crime against humanity that is the food they serve in this establishment, I was going to give it my mums dog but I don’t won’t to be charged with animal cruelty.

Food not hot. Waiting far to long.

Terrible Chinese Food now get delivery from Kwans in Kelso. Better more polite service and better delivery drivers.

I really can't understand where all of the negative reviews are coming from for this Chinese? I have eaten at this Chinese around three times and have always had lovely cooked Chinese meals. The only downside is the length of time it takes for your order to be made. With one hour not been unusual for a wait. I suppose the weight demonstrates that they are cooking things from fresh? Yes there is better Chinese but there is a lot worse too. Give it a go I'm sure you will agree that is perfectly acceptable.

Soggy prawn crackers, watery soup, no crab in the crabmeat and sweetcorn soup, which was a muddy colour. The salt, chilli ribs were soooo dry, with no onion, peppers, just gooey, flakes of garlic from a jar (not fresh). One of our main courses was missing (thank God) when we got home 15 miles away. EVERYTHING was very, very sweet including the hot and sour soup, which had really balsa woody, dry pork in it. Worst Chinese we have had for many, many years. We will not be back, ever! Food ended up in the bin, not fit for human consumption, or the dog. Don’t get stung, go elsewhere. Young lad taking the order wouldn’t even let me use the toilet in the restaurant. I had to go to the pub toilet next door. Slop!

Food was nice. Staff were lovely

Horrible food. Im staying in Duns almost 15 years. I have never tried food from Palace before, first time tonight. First and last time. Very dry, tasteless, meat is taste very old.

Chow mein literally is noodles, no bean shoots , no onions, no flavour at all !!! something resembling chicken?? Balls were soggy , never again Curry sauce was ok though !

Oh dear... ordered by phone and waited 2 hours for order to be completed. Previous orders have been incorrect so this time made sure he read it back to me and corrected his errors. Got home to find that the order was completely wrong. Several dishes missing and others just incorrect. Phoned to complain and request refund and asked to drive 5 miles back to return their dog food. To top it off overcharged at the till. Avoid this dump at all costs.

We thoroughly enjoyed our takeaway. It was a large order and everything was hot and delicious and ready promptly. They have a large selection and everything we tried we would recommend.

So sad that the only chinese takeaway in Duns just doesn't care about their food. About 50 minutes ago we collected our takeaway. Spring rolls were soggy (but tasty!!), aromatic duck arrived without spring onions & cucumber - duck was dry with a huge bone in it and rock hard, sauce was the same as my partners lemon chicken and the crispy shredded beef. Lemon chicken was rock solid also, like everything had been cooked and left under a hot lamp. Chilli beef basically chilli batter with a sweet sauce. Rice was black in colour. Such a shame as this would be our local, but can't honestly say i'd recommend or use again 😔

I've never written a negative review before because I used to work in the hospitality industry and I understand the pressures, plus even if it is bad I don't usually like to be rude. Therefore, I usually just give places the benefit of the doubt and don't make a fuss. However, this really needs to be said. So, we ordered: - Crispy shredded chilli beef - Lemon chicken - Aromatic duck - Spring rolls - Fried rice So as I said before, being a chef I can tell you with 100% certainty that all of the food had been cooked hours before and left in a hot cupboard (uncovered) then given a quick reheat. The chicken had been overcooked and left for at least 4/5 hours giving it the consistency of very hard cardboard. The duck was the same, clearly cooked hours and hours before and poorly kept, again like eating shredded cardboard. I understand fully that places have to pre cook food especially when busy, but this was a very quiet Wednesday night and the only possible reason for how horrendous this was, is that the chef has been severely lazy. He/she has cooked everything when they arrived and left it all to dry out without even an attempt to revitalise it. It was so bad that it may have even been cooked the day before. Honestly the WORST food I have EVER eaten to the point I feel physically sick while writing this. As for the sauces, syrup. That's it. Just syrup. Not even the right flavours. As I said, I would never normally write a review, but this was just blatantly shocking. There is absolutely no way that chef can think that is acceptable!! I shouldn't even say chef actually because no chef made that food.

Ordered up our food but had a bit of a wait before it would be ready. Decided to go for a walk as it was going to be about 25 / 30 minutes for a takeaway. They gave us a phone call when it was ready and we collected it. Food was pretty good- exactly as described- nothing extra. Sweet and sour chicken was just chicken in a s/s sauce 🤷‍♂️

We've been travelling all day on a empty stomach and normally I can eat enything ,but when we arrived at the white Swan Hotel we decided to order fron the local Chinese next door ,so far so good lol 😆 we had two special chow main and a special mixed starter for about £20 inc tip . The starter was nothing special but the main smelt fusty and I regretted tasting it 😋, it went in the bin ,it had no flavour apart from the fust .

Their stuff isn't bad, but it's far from the best oriental restaurant I've used. Be careful if you're diabetic - they seem to use a lot of syrup in their sauces.

The WORST Chinese takeaway we’ve ever had. It was disgusting, the whole order went straight in the bin. AVOID AVOID AVOID! I don’t even want to give it one star.

Great Chinese restaurant & takeaway.

Worst Chinese in the borders. Over priced and rubbish food. Ordered crispy aromatic duck shedded and found bones aside it. Chips were soggy and there’s no difference between sauces. Don’t recommend.

After placing an quite a large order and twice repeating it to the girl and showing her the list on my phone..Still managed to get it Wrong.Had to return to pick up the missing food.with just a simple sorry after the realised they forgot to add it....No genuine feeling behind the apology .

My friend placed a order for Salt & Pepper chicken no vegetables and a normal salt & pepper, 2 portions of egg friend rice, sweet and sour chicken Cantonese style and soft noodles. My friend asked the girl on the phone (she’s known as Grace B) if it was okay to read her order out loud and she rudely replied “yeah I was about to do that”. She read aloud all the food that has been said above. her boyfriend went to collect it and paid for it. He mentioned that she was very rude and unapproachable when he was there. He drove the 5 miles back and realised he was missing the portion of salt and pepper chicken with veg. So he called back and said to this Grace what was missing as she turned round and went very rudely “no there was only one portion of salt and pepper chicken I read the order out” witnessed by me and my friend who made the phone call she was lying. Luckily we could share it out but she suggested to him in a unkind manner to buy another one and come the 10 miles there and back but he didn’t want to use his petrol. This girl is very rude the people who cooked it very well it’s such a shame there reputation has been ruined by some little rude and horrible teenager. Get rid of her! You ruined our meal

Average. Mains tasty and hot, starters were either over cooked (spring rolls) or under cooked (Salt and Pepper Chicken).

Best chinese in Duns! The lovely lass, Rachael, was amazing! She was great to chat to while I waited on my takeaway 😁 The food was awesome! Love the salt and pepper chicken!

Visiting on holiday I had the worst Chinese of my life when we tried a takeaway from here.

Food didnt take long to prepare but the seating area looked scruffy and there were dead insects on the windowsills. Food was soggy and chips were awful. Obviously no care taken in preparing the food. Utterly disgusting. I wanted to throw up. I probably could have if I didn't have a drink afterwards. Hope I don't get a disease from it.

Nice clean place good food and good customer service

Yum! The perfect spot when craving Chinese food on a cold, rainy night. For a very reasonable £17 We had a mountain of food: crispy noodles, egg fried rice, prawn toasts, sweet and sour chicken and crispy chilli beef. There would have been leftovers but we were so hungry we scoffed the lot! Service was really friendly and our food was ready in 15 minutes - Just enough time for a quick drink at the pub. We'll definitely be back!

On a cold and rainy night we ventured out for some Chinese food and weren't disappointed. We arrived with low expectations, having had some terrible Chinese food in the past. However the menu here was extensive- although we would have like to see crispy seaweed on it - and very reasonably priced, with 30% off for takeaway orders. Service was very friendly and it took just 15 minutes for our food to be ready! We ordered sweet and sour chicken, prawn toasts, crispy chilli beef, egg fried rice and some crispy noodle and at £17 We were very impressed by the amount of food. Some free prawn crackers would have been nice. The food was all delicious and piping hot, with crispy prawn toasts and delicious chilli beef. We'll definitely be back - this is a gem of a place!

Good food! Can’t say the same for the other Chinese shop!! I can now say I’m a loyal customer of yours.

Truly one of the worse Chinese meals I've ever been served, sat in the restaurant with my family, freezing cold, young lad serving, girl behind counter didn't lift her face out of her mobile phone, looking for a vegetarian meal for myself, there were 8 on the menu though after asking for 3 separate meals , was told one after the other they did not have any that I asked for, therefore I had to suggest stir fried vegetables, as the vegetarian option...! and a side of what was on the menu as crispy noodles, I asked if they were egg free to a blank look , 'I'll need to ask'... the other 2 dishes my family asked for where sweet and sour chicken and chicken curry, as we sat freezing eventually out 'Food'........! was served, my dish was mostly mushrooms in a spit of soy sauce, bland, did find some traces of baby sweet corn and onion but mostly mushrooms... the crispy noodles were obviously egg noodles and looked like they were served straight from the packet without being cooked with... what was obviously meat gravy ....... disgusting would be more than fair assessment of this dish, couldn't look at it never mind attempt to eat it.... as we had a long journey I nibbled away at the stir fry, my wife's chicken curry smelled rancid and was GREEN,, she had one bite and spat it out, my son ate the sweet and sour chicken which he and my wife ate as it was the only edible thing served but in all they said it was more out of hunger than taste, £32 .... in total, rip off,,,disgusting we went next door to the White Swan where we were staying and got some dry roasted pea nuts to mask the taste, it is obvious there is no pride or care at all in this food, this one was supposed to be the best of the 2 Chinese in Duns, cant imagine the food that would be served in the other as in all this really was the worse food I've ever been served, poor poor service, overpriced and both my lad and wife had sore stomachs later on... avoid..

Definately the better Chinese in Duns. We used to go to the other before it changed hands and really only started going to China Palace about 3 years ago. We love the sweet and sour chicken, noodles and the appetizers. Tasty food and very well priced!

Had friends visiting and ordered a large carryout.Food was awful.Noodle dish completely uncooked.Noodles were a solid congealed uncooked mass .Lemon chicken overcooked and like rubber.Guests tried other dishes but couldnt eat any of them and they were thrown out.Very embarassing.Had to make another meal.Returned to China Palace.The customer service was awful.No apology.Avoid and eat at the Siamese Kitchen which was unfortunately closed.Worst chinese meal I have ordered in 40 years!

Its ok. Can tell the produce is frozen.

after coming home late from visiting family we were so hungry and needed something quick to eat. we walked in at 9, and the waiters stared at ya and judged us because we came in so late. they rolled their eyes at us as we ordered our food. we suspect the cooks put gin in our sweet and sour sauce as it tasted very alcoholic. we had to throw the food into the bin after this as all my friends were vomiting.

Scruffy premises and bland food

I just had a takeaway which I picked up 1 hour ago which consisted of 2 special chowmain, orange chicken, lemon chicken, sweet and sour chicken balls, so called salt and spicy chicken wings and fried rice £30 I was charged, I kid you not that is the first time I have been to a Chinese and not been able to eat, honestly couldn't eat any part of it. The chowmain had no sauce of any sort in it and the meat was really chewy and tasteless and the rest was really dry and tasteless also, lemon chicken sauce was awful and the chicken wasn't even like chicken so got spat straight back out, long story short everything was terrible couldn't even do a good fried rice for goodness sake, I will never walk in the doors again ever, the one over the road ain't great either but I will settle for it as its never been this bad

Definitely the better of the two Chinese in Duns. Our takeaway of choice. Bear in mind that if you have a large order it may take a while, which is quite reassuring though!

I have never in my life been to a place with such appalling service. I ordered my meal at 6:15, a simple order of mixed veg in black bean sauce and boiled rice, I did expect a wait as they did seem to be busy, lots of phone orders, after half an hour I enquired about my dishes, they won't be much longer but we are busy I was told, fair enough I thought. At this point 4 other people came in one by one and ordered. Over the next 15 minutes lots of people came to pick up orders but I thought I e got to be soon. At the 45 minute mark I enquired again and got told again I'd be soon, by this point was getting impatient, it's was only stir fried veg for goodness sake! At the 60 minute mark the server came out with several bags and one by one gave them to all the people who had came in half an hour AFTER me and place their orders! I was gin smacked! I asked the server if I had been forgotten, "oh no" she said " we are just busy" , stupid Ooo t I lost it and asked how can 4 people who ordered so long after me be served first? I also asked for a refund. So an hour and ten minutes after placing order I walked out with my full refund and an empty tummy, I will be we e we go here again!

Never eaten in here but regularly get a takeaway on the way home after a long day travelling. Good value and fairly quick service.

Very bland food here and everything seemed to come in the same sauce. Not a very good atmosphere, general radio on and most people popping in for take out. No heating on either so a little chilly.

Had a take-away on a Saturday night; consequently the food took about 45 minutes to be prepared. Most of the order was good, can especially recommend the lamb mains; we felt that the special Chow mein was bland though. Prices are pretty average for a Chinese takeaway.

Importantly, the portion sizes were good. Not very adventurous but I had chicken fried rice and her indoors had chicken and cashew nuts......no complaints about either. And there is 30% discount on prices for take out. Will certainly use again.

We visited Duns for a 50th birthday party and went to the China Palace for our evening meal before the party in a local pub. The menu had plenty of choice and I picked the Chicken Curry from it. The restaurant has 2 dining areas with one as soon as you enter just past the carry out counter and the other through to the rear that has a nice garden atmosphere . The waitress service was very quick / efficient and our order was placed right away . The food when it arrived was nice and hot with good size portions that we thoroughly enjoyed . At reasonable prices and tasty food I would certainly recommend the China Palace to anyone who is in the Duns area.

Was very rubbery and all the veg very raw. Tasted like it came out the microwave. Won't be using again.

La comida estaba bien. Yo sólo quería un bocado rápido y estaba satisfecho, ya que era muy frío en el restaurante, la comida estaba caliente al llegar, pero podría haberlo hecho con uno de los platos calientes para mantenerlo de esa manera.Una alfombra nueva y una pequeña reforma haría que este lugar mucho mejor como el menú es bueno y tiene unas cuantas opciones en su restaurante chino.Estoy seguro que si hubiera sido más cálido habría disfrutado mi comida más bastante gulped para volver al calor del coche! !

Our regular takeaway in Duns. Generous portions and good food. I've only eaten at the restaurant a couple of times and it is not a particularly romantic environment, since a lot of people are always coming in to order and pick up takeaways. But food always good.

Este es un restaurante y llevar a cabo, pero por desgracia no entrega la casa que sería de gran ayuda, ya que mi suegra, que vive en duns, es principalmente housebound y disfrutar de China. El restaurante está de moda (como la mayoría de duns) pero la comida es buena, aunque nada especial. No cordero en lechuga hojas que es bonito y un poco diferente, así que dale una oportunidad.

Pedimos un pollo satay, y una de gambas y tomate arroz frito con dos huevos.

This is one of our 2 local Chinese Takeaways, we defiantly prefer the food here and its a better menu however the service has got to be the slowest in the entire UK, we have never waited less then 20 minutes and it seems to make no difference if its busy or not. Tonight we was the only customers, no phone orders were taken and no one else came in to collect orders yet for 2 Hot and Sour soups we had to wait 22 minutes, this was at around 6.30pm

Only used as a take away, food quite good and good portion size however service very slow, have been several times and never waited less than 30 minutes for food even when only ones waiting

Was dry and tasted like it was out a microwave never again

Went here for take away, was told 15 to 20 mins, had to wait 50 mins. other people waiting said this was common.Food was OK but Duck had chocolate and perfumed smell so we put it in the bucket

While holidaying check few reviews on restaurant was a bit mixed but gave it a try omg wish I hadn't asked for chicken in plum sauce was nothing like it top layer of chicken we couldn't eat was so tough egg fried rice tasted burnt and the soft noodles tasted like cardboard definitely won't be going there again.

Have only had takeaways from the China Palace in Duns but have always found them to be of excellent quality and good value for money. The orders have always been ready at the time they advised , therefore no hanging about. I would have no hesitation in recommending this establishment for takeaway meals.One footnote - if I was dining in the restaurant I would like to be screened off from the takeaway customers as at the moment there is absolutely no privacy.

We dropped in for a bite to eat in the evening dining in the restaurant. Initially the service was good and everything looked fine. Unfortunately things started to go a bit down hill, there was little atmosphere in the restaurant (no music etc) and at times there was either complete silence or a flurry of people coming in for take away orders, perhaps if we were seated somewhere more privately this wouldn't have been so bad, but it felt like everyone could hear our conversation which was uncomfortable.The menu was slightly confusing and we ended up ordering a feast for 500 people (well for 2 really but 6 courses! We only wanted a basic meal!) and so we had to change the order and cause a bit of fuss.Do not order the wine.... honestly!All in all the food was lovely and service was fine. But it was a little uncomfortable and underwhelming as a restaurant experience. I expect as a takeaway this is very good, but stay at home!

Like this Chinese as the food is tasty and the staff are friendly you can either sit in or takeaway food not to expensive and good sized portion

There are 2 Chinese takeaways in Duns but this is the only one that provides a sit down area for having meals very reasonably priced and excellent service will certainly go back

We eat here one night and got 2 main meals with 1 drink each and it came to over £24. We could have gotten 4 meals back home and still had change from this. The food was nice but my wife asked for no onions but was still given them. The carpet leading to the toilet was old, worne and dirty. They seem to do all their sales through take aways as we were the only fplk sitting all night

We have used this restaurant a good few times, for carry out only, and to be honest, we have not been disappointed with the quality of the food or cooking. There's very few good carry out restaurants in our area so it's good to know you can at least depend on one for good cooking and The China Palace fits the bill. However, the problem with this restaurant, for us, is that it very often gets your order wrong and you only discover this when your back home after collecting, which is a big disappointment!! SO, the moral of the story is to check your order before leaving the restaurant so that you are not disappointed when home, and to get the order you have placed read back to you to be sure they have taken It down correctly, and, most importantly, your NOT hungry AND angry!!!! There is also a 30% discount for take away food - fab. . Good salt and pepper prawns - always. Great lemon chicken with a delicious sauce and a plentiful portion. Delicious special fried rice and Singapore noodles too. Just check your order before leaving to be sure nothing's missing.