Based on 1.976 opinions finded in 2 websites
Based on 1.976 opinions finded in 2 websites
Nº 152 in 214 in East Dunbartonshire
Nº 24 of 27 British in East Dunbartonshire
Opinions
Ginelle was a fantastic waitress tonight. She was very attentive, checking if we needed anything and keeping our drinks topped up. Always chatty and makes you feel welcome. Definately a good place to be with staff like that.
Gwendd . 2024-10-23
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The restaurant was full to capacity but that did not stop our waiter, Dominic, from providing an exceptionally attentive and professional service. Nothing was too much trouble and he easily rhymed off all of the beers, lagers and wines available. He kept a check to make sure that all of his customers had everything they wanted and maintained a happy friendly manner throughout. We need more 'Dominics' in the world.
Sam B . 2024-10-21
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On Wednesday night me and my friends went for some food and drinks and received very good service from dominika definitely will be back
Lewis H . 2024-10-17
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What a rude front of house employee you have. Not only talking about my own experience, but how she interacted with 2 different sets of customers after me. Every response she gave out was negative, no smile, no warm welcome! She needs to work in the background and let the smiley server girl - black tied back hair, really charming be ur warm welcome. Lady in question is dressed in black with short brown Bob…retraining is needed here or find the cup half full mentality and bring it to work
Anne E S . 2024-10-17
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A cosy, friendly and welcoming place to eat, drink and be merry. The food is always lovely, and if I am allowed a beer or two, the selection on tap is very good. We were served by Dominic tonight and he is always helpful and super friendly, thank you Dominic.
Adrian C . 2024-10-16
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The food was Ok, drinks were good and the service by our Waiter, Struan, was excellent. Our Dog was made very welcome. We will be back.
dmcalear . 2024-08-24
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We had our wedding meal/evening here and we could not recommend it more. We have been coming to the BurnBrae for years for different reasons so it was always going to be our venue but the staff,food and space we used were amazing. Craig, helped us from beginning to the end of the planning, was there all night for every need we had, and ensured that every member of our party had whatever they asked and needed. Nothing was too much for any of the staff, from the waiting team to the bartenders, the service was impeccable. Even the morning after, I was welcomed and helped with picking up various items. I truly would recommend this venue to everyone for a function or even a family meal. I will be back, the team have cemented this place in our hearts forever.
Gemma A . 2024-08-23
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This is situated in Milngavie Rd in Bearsden, next to Premier Inn hotel.This is a pub restaurant.There is plenty of Carpark spaces on a hill at the back of the premises.The pub/restaurant has very dark wood throughout making it look cosy.It is quite a large place with lots of hidden areas to sit and even a balcony terrace to have drinks too.We had food so waited to be seated.The staff were fairly nice.The food was fairly good especially the fish and chips.Portion of chips was very small though.The vegan or vegetarian pie which the staff couldn’t decide on was ok.Overall was good.
tess c . 2024-08-20
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Absolutely fantastic food. Cooked to perfection. We ate here twice, so that was 6 excellent courses. Lovely atmosphere. Wide range of drinks behind the bar. Very comprehensive menu. Can’t recommend highly enough
Kirstie T . 2024-08-19
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Endroit génial avec un bon choix de boissons et les repas au top. Équipe professionnel et chaleureux. N’hésitez pas à visiter cette charment pub!
Andrew S . 2024-08-19
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Great food, good beer, good atmosphere. Ginelle was awesome! She was very friendly, helpful, and quick. The menu was a little “corporate “ and didn’t match the nice pub ambiance.
John A . 2024-04-25
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We regularly go to The. Burnbrae as the food and wine is usually good and reasonably priced ! Dominic our waiter was excellent tonight .friendly attentive and welcoming! Bravo Dominic!
Angela C . 2024-04-24
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The service from the lady behind the bar was absolutely atrocious (I think her names Lisa). We were here celebrating my friend’s birthday and she was unbelievably rude. We were waiting for the keg to be changed, and she came up to us and asked, in a cheeky tone, “why are you waiting here, this isn’t a social club” which I find rather peculiar as I go to pubs to socialise. She was complaining right in front of our faces of how she was wanting to close early (it was around 9:30pm) but we kept “Yap yap yapping”. I will say the rest of the staff haven’t been an issue and were quite warming but I find this behaviour incredibly unprofessional and this has put me off coming back to this establishment again.
fraser m . 2024-04-24
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Great atmosphere with friendly staff, out for a catch up with friends this place was recommended, 4 off us popped in it was reasonably busy (mostly for food) but service was quick and easy, one of the staff (think his name was Josh) was nice and gave some recommendations, we ended up staying for food after. The beer was nice and chilled and we never had to wait for refills.
Eddie R . 2024-04-23
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Had a lovely Sunday lunch at the Burnbrae yesterday. Food was delicious and excellent. Service was perfect and a special shout out to Derek who looked after us all very well and even spoiled our dog with two free sausages :-)
Sunshine430710 . 2024-04-22
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Warm welcome and happy, polite service by Ali and Dominic. Relaxing atmosphere. We had onion rings, battered haggis fritters and scampi ~ delicious! My daughter has autism and prefers a quiet corner. Staff are always happy to accomodate this. This is our happy place!
Pauline S . 2024-04-21
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A lovely spot for dinner , food was absolutely amazing and our experience was made better by our lovely waitress called Roisin, so polite and well mannered. Who is a credit to the burnbrae
Pathfinder633703 . 2024-04-21
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The roast was lovely and even had a vegan pie as part of the roast selection. Great there was a kids steak option too. Lovely atmosphere and Derek our server was very helpful and attentive. Live locally and it is always my go to place to catch up with friends.
Karin H . 2024-04-21
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Great food and great service, Roisin was attentive and friendly! Great atmosphere, family friendly Will be back again soon!
katie a . 2024-04-21
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Excellent friendly service. Good food, arrived quickly and nice and hot. I would definitely return. A good place to eat if you are staying at the Premier Inn
Guy M . 2024-04-19
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I have previously written a 5 star review for the Burnbrae years ago and I would say I regularly go there for drinks and food. As it was a lovely sunny day on Easter Sunday we decided to stop off for some drinks as there are various places to sit out at Burnbrae. The bar staff were very friendly as usual (unfortunately no peroni or moretti on draft). However, a member of staff told us quite sharply that we couldn't sit outside at the back only the front! I informed her that there were people already sitting out there as it was sunny ... so reluctantly she said we could go out..but clearly not happy! It was just not very welcoming and quite honestly I will think again about where I drink on a nice sunny day....
nicjohunter . 2024-04-01
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Awful. Total comedy of errors! Visited for dinner with the wife around 19:30 today (Easter Sunday). Was busy, but certainly not full. Ordered a mixed grill for myself, and the wife had a steak sandwich. When our food arrived (approx 25mins), mine was missing 2 items and my steak (ordered med rare) was well done. Brought this to the attention of staff, who advised straight away that they knew they were "out" of one of the missing items. Note that this was not advised at any point when ordering. The wife also noticed at this point that one of the items on her meal was incorrect as well. When my replacement meal arrived, the wife had already finished hers. Incredibly, my replacement meal was still missing 2 items; with the onions rings now doing a disappearing act, and one of the original items STILL missing. I was then told that they were out of this item too... absolutely incredible! Communication between kitchen and front of house was clearly non-existent; and between front of house and the guest equally as bad. I ate, because I was famished... but the meal itself was very ordinary and lacked any meaningful flavour. My wife advised hers was pretty ordinary. When I asked our server, who seemed to be the one running front of house, what on earth was going on in the kitchen tonight; she replied that she'd "like to know herself", and that they'd had several complaints today. Quite telling really; not that I would've shared that information with a guest. All in all, it was a very poor show here tonight. I was not offered any sort of discount in reflection of the meal and service received, but did eventually get one (£6.44 woo hoo) but only when I asked asked for the bill and said I hoped it would reflect the experience received. Won't be in a rush to return.
Matthew P . 2024-03-31
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Had a lovely late lunch at the Burnbrae this afternoon. Food was really nice and our server Jo was fabulous so friendly and welcoming as always.
davidcurrie123 . 2024-03-29
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We have been going to the Burnbrae for a number of years for lunch, but decided to do dinner for a change. We booked our meal for Friday 22/3/24. We were not disappointed, the meal, the service was superb. Our server was Jo (Joanne) she was very chatty and very pleasing, all the staff were. Totally recommend the Burnbrae any time. Great staff, food and atmosphere. I definitely would do dinner again there, and thank you to Jo for making our night perfect🥰🥰🥰🥰
C7178ZUbobw . 2024-03-23
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Thank you so much for including a lovely vegan choice on your Sunday lunch menu. The vegan vegetable pie was absolutely delicious. Thanks also to the friendly staff for looking after us so beautifully. We’ve definitely found our new Sunday lunch spot. 👍👌🤩🤩
gayleh903 . 2024-03-17
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Cozy Pub right next to the Hotel, we been there every day last week sometimes twice. Great staff, the food is tasty but unfortunately the servings are quite small in my opinion.
Adrian R . 2024-03-16
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The ultimate burger was delicious also the presentation of it ,the steak was perfect and the fajitas were so tasty ,Joanne our hostess was courteous knowledgeable and friendly an asset to your place
sheels0nwheels . 2024-03-05
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Going back to 5* food was well presented and very tasty - if smaller portions than used to be. The main 5* is given to the waitress GINELLE she has been missed by all the regulars and it’s great she is back - her service with a smile is world class. Thank you for your smile and professional hospitality.
WEELASSIE_7 . 2024-02-23
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There seems to have been a wholesale change of management / staff here over the last few months and the vibe is completely different. Hard to put my finger on it but would describe it as whereas it felt like like a local it now feels more like a corporate / chain pub. The real ale selection seems to have reduced - there used to usually be 4 ales on with a couple waiting to come on whereas recently just 2 or 3 on with 2 or 1 waiting and two of the handpumps completely out of use. The previous time we were in there 3 or 4 weeks ago there seemed to be an issue and none of them were serveable so we left. On what I guess is a general Greene King level, the food has become a bit expensive for what it is. The place is also starting to look a bit tired and we noticed whilst sat in the alcove opposite the bar the other day that the carpet is quite threadbare in places.
Reviewer6789 . 2024-02-18
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My husband, daughter and I had dinner last night, just needed some comfort food in gentle surroundings with nice atmosphere after a busy day. We were in Jo's section and she most definitely added to all of the above. We've been in her section before and like every other time she looked after all of us really well. Jo is so lovely and makes a wee quick dinner even better. Thanks Jo! Good grub, reasonably priced and great service!
Mifters . 2024-02-16
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We had a lovely server and great food... However before we were served our food one of the staff, Lisa, stormed past our table and into the kitchen saying "do i have to do all the f-ing work around here". She then proceeded to glare at us each time she walked past. When she dropped off our food she didn't offer to get any sauces or ask if we needed anything and her facial expressions were rather unpleasant. When it came to paying the bill our lovely server was sorting it out when she came over and instead of helping him or making suggestions told him he was doing it all wrong and watched him over his shoulder and looked unhappy. The rating is nothing to do with the food or our lovely server, we were just unhappy with her actions throughout our meal.
Bill S . 2024-02-14
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It was OK but definitely more of a weatherspoons menu at more than double the price. Order was wrong and identical drinks charged at different prices. The cauliflower pakora was obviously pre cooked- maybe a few times then microwaved and my main had parts of it missing and not an offer of compensation. One of the girls who served us was lovely but obviously run off her feet and probably on minimum wages. She has no control over the cooking staff. I doubt there is an actual chef working as most of the food tasted pretty bland and microwaved. So if you want weatherspoons at double the price then visit the Burnbrae.
Coastal824963 . 2024-02-04
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Had a wonderful starter and dinner, served by the lovely Jo, food was amazing and nothing was too much trouble for Jo, Jo always had smile on her face, will be back again Natalie and T
Natalie P . 2024-02-02
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We had a lovely lunch at the Burnbrae this afternoon and thank you to Jo our lovely server who as always was very welcoming and efficient. Jo always serves us with a smile and nothing is too much trouble for her. Thank you Jo. Helen C.
davidcurrie123 . 2024-01-26
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Burns night and NO Haggis. Had steaks and a mixed grill. Steaks were poor and tasteless. No pancakes. So the chief couldnt make pancakes. Gone down hill since Green took over.
Ross M . 2024-01-26
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Good food, reasonably priced, deals on certain foods/drinks. The staff are absolutely lovely! Jo was particularly cheery, chatty and helpful, we had a great evening. Highly recommend.
faye k . 2024-01-25
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Not dog friendly anymore (it used to be!) apparently since Covid not sure what that’s got to do with dogs. The place was literally empty so seems strange to turn away business when they are so quiet. Especially when other Greene King places are dog friendly. You can sit outside with dogs but in sub zero temperatures no thanks. We went to Garvie & Co which was super dog friendly.
fifimil . 2024-01-16
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We came here for a family dinner and the food was brilliant. Jo our server was lovely. Will definitely be back
Sanandjen . 2024-01-11
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Fabulous food and service from Jo! The menu had a great variety of food and Jo gave us service with a smile.
LAR123789 . 2024-01-08
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very reasonable night out with a good selection of drinks and foods on offer. I would certainly recommend the steak deal. Will definitely be back soon.
Paul Y . 2024-01-06
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Lovely cosy place to sit with friendly staff but unfortunately the food was terrible. I ordered the steak pie which was a massive dissapointment from the pastry to the meat itself which was cheap and chewy and fatty. My partner had lentil soup which tasted...
Tracey B . 2024-01-02
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Food is delicious, staff very friendly, but won't be back as a member of staff ran after us outside trying to say we never paid. It was so embarrassing
Lucy1974milngavie . 2024-01-01
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Dinner for 4 booked in advance. It became 5 and we were berated by the duty manager because we had only booked for 4. All the real ales were out of service, and the remaining cask ran out after half a pint. Our waitress was...
simonglasgow2014 . 2023-12-30
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Quick service. Good freshly cooked food. Decent prices. Wines and cocktails great. I had excellent Haddock.
Philip B . 2023-12-29
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Very nice and reasonably priced pub food. Cosy atmosphere. Serving staff were great - we’ve been a few times and Jo remembers us and the kids, and always goes above and beyond to make our visit enjoyable.
Callumtotten . 2023-12-28
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Been here a few tines, but this time was very disappointing, we waited at least 50 minutes for our food the garlic bread wasn't toasted and the new steak sandwich was terrible very dry,3 of us ordered this,we won't be coming back here,a waste of...
Cathy T . 2023-12-27
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Booked the Burnbrae for Christmas lunch. I’ve never regretted a decision more. Three of the starters were inedible and were sent back. Christmas lunch was not as described on the menu, some of us had only boiled potatoes, others only roast ( which were 🔥...
Morag J . 2023-12-27
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Lovely impromptu dinner. Friendly service and a lovely meal.There’s a fireplace and a warm atmosphere. Good selection of drink and a varied menu.
riikka k . 2023-12-19
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Excellent service from Lisa, looked after us extremely well even though the restaurant was busy. Food was also excellent and arrived quickly.
Robert W . 2023-12-17
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Great meal once again from an underrated local restaurant. The food was very good, the place was busy and had a good buzz about it. Special mention to Jo who handled serving multiple tables with both aplomb and a cheery attitude.0
Stewart R . 2023-12-15
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Jo was fantastic as always and took care of our our every need. Despite the busy atmosphere, the staff couldn’t have been more attentive.
hollyward03 . 2023-12-14
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We came as family for a birthday dinner, Jo was outstanding. She went above and beyond to accommodate us. Lovely homely service she deserves a loud and proud shout out. Thank you and merry Christmas
rachelkX7747WZ . 2023-12-04
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Never fails to impress, this is me and my partners favourite place for dinner, always great food, and the Sticky Toffee & Bourbon Pudding is amazing, our server Jo was an absolute delight, very friendly and chatty
Zerohkool . 2023-12-01
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Very poor food. Staff were very rude and this was an extremely (at best) disappointing experience. 4 out of 6 meals were close to if not inedible. We will not be returning unless drastic action is taken to address how bad this experience was.
Morven77 . 2023-11-28
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Great service our server Lauren was great, and attentive even running about even althoug hunder pressure food great
M1115TZfionas . 2023-11-18
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We have been regulars for many years now and feel guilty about not giving the praise that they deserve often enough. We were served by Jo whom we have a great rapport with. She always remembers my partner’s allergy and makes us feel well looked...
Colin A . 2023-11-18
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Lovely family dinner tonight. The food is always great and the service exceptional. Staff are always friendly and smiley. Thank you to Jo who was our server tonight - she was very helpful and friendly.
Rhona B . 2023-11-12
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Went on fizz Friday, 4 of us in the party. All food was cooked well and arrived timely. Good value for the money. The fizz was fab. The waitress, Jo, was outstanding from the start of our meal to the end. I don't know Jo,...
Compass23557566958 . 2023-11-12
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Had a lovely lunch here today, waitress, Ali, was polite, friendly and served us very quickly, would definitely return, recommended, thanks.
andrewhM8815ZD . 2023-11-05
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What a lovely pub atmosphere. Really nice atmosphere and Katy looked after us superbly. Great food and good value too
Claire C . 2023-11-04
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Last min decision to go out. Lovely Atmosphere and reasonable menu. Food was fab and service was excellent. We were served by the lovely Jo. Nothing was to much trouble and went over and above. Nothing was to much trouble,especially with it being a very...
Nik H . 2023-10-28
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Regular customers and always enjoyed but this time Dominic was exceptional!Nothing was any trouble and he was so attentive even making a point of going out of his way to say‘Bye’ when we were leaving! All staff great but he deserves a special mention.See you...
Marjorie M . 2023-10-27
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Friends bought us a gift card for a special anniversary - we looked at the menus online and booked a time not too busy on a Friday afternoon. Bar staff were really professional and welcoming as we had a pre dinner drink, Once seated for...
Pampat2014 . 2023-10-27
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Terrible food and service. Food has really deteriorated over last couple of years, reheated and tasteless. Last visit service also matched this, told to take a seat and someone would come take food order, waited 15 mins mins and went up and asked staff for...
Kate S . 2023-10-16
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Thank you Jo for such amazing service when we had lunch at the Burnbrae last Friday. The food was lovely and as always you delivered it with such efficiency and a lovely smile.
helencZ9933CG . 2023-10-12
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Arrived about 400 pm and we met Jo who took our orders and provided an attentive friendly service with charm and had a very pleasant personality. The food was very well cooked and presented and was good value.
Bill B . 2023-10-12
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A wonderful meal-steak cooked perfectly and lovely atmosphere -Phoebe was so welcoming and friendly and provided fantastic service-thank you so much 😊
Sue C . 2023-10-12
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Just returned from this pub/restaurant and I must commend the staff for a fantastic Sunday roast cooked to perfection and particularly our server Lauren who couldn’t do enough for us very attentive and respectful this isn’t the first time we’ve been and as usual it...
Trek11986266070 . 2023-10-08
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Great environment and very cheerful. Lovely staff. Would recommend for any occasion. Jo was lovely and friendly
joely h . 2023-10-05
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After receiving an email with an offer for two courses at a great price and having eaten at Burnbrae several times previously thought we would take up their offer. These days every saving is appreciated. Met by the smiling "Mo" who served us throughout and...
W962SMgeorgem . 2023-10-04
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Went for one of the platters, as well as the haggis fritters. By far, the high point were the fritters and the roast chicken. Absolutely delicious! And our server, Phoebe, was very pleasant and very informative. 😁😁
Jason B . 2023-09-29
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The place and service is lovely but I do feel over the time the food is more reheated than fresh. Lack of fresh vegetables and only food that I feel is cooked from scratch would be steak even the deserts are very average all sound...
Geraldine C . 2023-09-27
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Had a wonderful evening, made more special by the great service we received from Lauren. It was my husbands birthday and she went above and beyond. Food quantity was fantastic, the atmosphere was great would definitely recommend to family and friends and we will be...
kirsty a . 2023-09-24
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We arrived at the pub after a day in Glasgow. Alex served us - the service really quick and we were only there an hour or so. I loved it because we had been to a number of pubs in the past few days and...
garymT4978BK . 2023-09-21
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Food was delicious, great atmosphere and Lisa made the experience perfect, she was very welcoming and attentive.
Cruiser824526 . 2023-09-16
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Really didn't want to write this review as it's normally a brilliant wee place. Firstly, the waitinf staff are the absolute best. Extremely busy and very hard working, yet nothing is beyond them. Everything is done with a smile, very polite and alway's the most...
Ontherun01 . 2023-09-15
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We had another great night out here ! Alex our waitress was very friendly and gave us excellent service. When we booked our table we spoke with Janelle whom we have known for a long time and who always looks after us so well. She...
CookGlasgowScotland . 2023-09-14
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Lovely atmosphere, lovely pub, friendliest staff. Food came within minutes so obviously microwaved but nonetheless delicious and reasonably priced. 5 stars well deserved.
431tcb . 2023-09-14
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Visited for lunch on Friday. The Burnbrae has been a regular place to visit as I live locally. Service is excellent and food is normally of a good standard. Unfortunately my recent visit was a let down. The place was empty and we waited much...
Deb0rahMc . 2023-09-10
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Being a local resident I use the Burnbrae frequently mainly because easy to get there and not always over busy Pretty quiet during the week. After a visit to the restaurant on Thursday evening it has put me off going back there at least for...
Sandra B . 2023-09-10
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The staff are what makes this place. All very friendly and welcoming. I even witnessed a staff member take a gentleman through a detailed explanation of variety of lagers available. There are plenty of food options and I opted for the steak ciabatta. The first...
850cerit . 2023-09-09
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Went on a Friday evening. Really busy with good atmosphere. Staff exceptional and very attentive and friendly. Food really let's it down. It is well priced but is def not freshly cooked as it appeared 5 mins after ordered. Chips were like oven chips, onion...
Road786425 . 2023-09-05
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Amazing food, the hunters chicken was delicious and the rainbow salad seemed never ending, we had it served with chicken which was cooked to perfection. Our server was Lauren and she could not have been more helpful and attentive. We’ve driven past this place a...
Lynda C . 2023-09-05
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A lovely meal. Great food and excellent service. Special mention to Lauren who was very attentive. Tried to find you and tip you personally at the end of the evening but couldn't find you.
Trek33047556547 . 2023-08-28
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Lovely meal excellent value and good atmosphere in the restaurant Lauren was really helpful and also booked us a table for Christmas Eve
helencZ9933CG . 2023-08-28
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Great place very inviting and friendly staff. Meal was delicious and worth the money and was not overly expensive. Will definitely return. Thanks again for a great 1st experience and the waiter Dominic was brilliant and very helpful.
Kimberly G . 2023-08-28
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Dominic was my server and he was brillant food was good and good atomsphere Hahahshduuehenrnmtkfkociushwnwmwkalpsoduxudnenenwwlapapsidudynenwmwlalspsodidujdnenemwlalapsidudujeenmwmalapsodididuuejejenwnakslsoisusususjwjwosksjdjcyucnrneneksosisushenwnksososiidjejejsjsj I done this because it had to be 100 letters
Evan C . 2023-08-28
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Very positive visit for dinner. Server Lauren was polite, efficient and attentive. We had two kids with us and they were well catered for too. Good value for money. Would recommend to others.
Explore45243 . 2023-08-26
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We visit here quite regularly because of the quality of the service. What has happened here? I had to leave my table twice to get some attention. Obviously I was too low key as the manager didn’t change his pace.
ellenm246 . 2023-08-20
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We have been visiting this restaurant for several years and it never disappoints. Great food, service and atmosphere.
Mary P . 2023-08-17
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A lot of different choices on the menu, food was delicious, great service, and very nice atmosphere. Would recommend to anybody in the neighbourhood!
Sherpa37403519721 . 2023-08-16
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Lovely and relaxed drinks and dinner tonight at the Burnbrae. Our server, Jo, was so lovely and attentive the whole time. Thank you for a lovely evening. We will definitely be back!
Lindsay M . 2023-08-11
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Food and service very good. But the place is dark and gloomy - very dark brown beams, tables, chairs & wood panelling. Could be lovely with a brightening face lift - a little TLC and and some Farrow and Ball paint
Cathy L . 2023-08-09
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Decent food really nice service in a cosy surrounding close to Milngavie town centre. Decent parking too at the back of the premier inn Lisa the server was really nice and helpful
cabicular . 2023-08-04
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Food great. It was very busy so things took a while to appear but Jo our server was brilliant and kept keeping us updated on progress and apologising it was taking a while. Service top notch.
Michael G . 2023-08-04
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Great local bar and restaurant. However, our waitperson Robyn always goes above and beyond and makes each visit worthwhile with her friendliness and professionalism. Makes return visits a must!
Graham M . 2023-07-31
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Family night out for a birthday. Place was welcoming with a nice atmosphere. Jo made us feel immediately at ease even though it was busy night. She was very attentive and we couldn't have asked for more. We'll enjoyed by all.
Joanne M . 2023-07-27
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Mixed grill was a bit bland , however staff were excellent, tables could have been set better , and restaurant was cold . Will still come back and try again
Sheila M . 2023-07-24
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Great pub restaurant with lovely food. Excellent service from staff, especially Jo, who looked after us in an efficient and friendly manner.
valed47 . 2023-07-18
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Great service from Lauren. Fish night, great value with bottle of wine. Good portions. Will be back.
Happiness36271079197 . 2023-07-12
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1500 Opinions
Went in today for a quick bite to eat and I’m so angry at myself that I didn’t take pics. My daughter ordered crispy chicken wings and I ordered a cheese and bacon panini with fries. The panini came with one slice of bacon and no cheese, side salad and no fries. I went to the waiter and asked him to take the food back to the chef and ask if he thought it was acceptable to serve to someone. My daughter ate the wings and left most of them as they were very fatty not crisp. No-one had came back to the table so I went to the bar to cancel my order. There was no apology. The staff just seem uninterested. It’s definitely went downhill. Won’t be back!
10 Opinions
Went with my boyfriend for breakfast on a Sunday morning. Ordered 2 hot drinks and 2 full breakfasts. The hot drinks came shortly after but we waited over an hour and still no sign of the breakfasts. We then politely asked how long they’d be as we had something else on afterwards and the staff had to check and came back to say there was an issue with the till processing the order. We were sat right next to the kitchen door and many other customers who came in after us and ordered the same were served within 10/15 minutes. It’s difficult to understand why this was not picked up by the staff before having to ask. By the time we had raised the issue we didn’t have time to wait on them restarting our order so asked for the bill for the hot drinks. At this stage I would have expected at least a good will gesture for the hassle but no they still charged us fully for the drinks and we left. Very poor customer service.
86 Opinions
I have enjoyed many lovely lunches with friends and family. I also feel comfortable popping in on my own for a freshly baked scone and coffee as the staff are so nice and welcoming.
8 Opinions
I eat here regularly with friends as food is generally good. We think Senga is a fantastic member of staff, always has a smile and chats away while doing her work. The younger girls we find to be very rude at times, on more than one occasion they’ve clearly noticed us waiting to be served only to be deliberately ignored. We only come now if Senga is on shift as her customer service is impeccable.
1414 Opinions
Tische und Besteck waren nicht sauber, die hälfte der Karte konnte nicht bestellt werden da die Zutaten fehlten (kann ja mal passieren) zudem war die Pizza und der Burger nicht von hoher Qualität.