The Boathouse Cafe in Redditch

We went on a Sunday afternoon. The queue was to the door, but not too bad I thought. What I hadn't realised was how slow the staff worked. 45 minutes later I got my drinks. It took less time to walk around the lake.

I do love this place, we only found out about the cafe three a family member. When we started going the original staff (Jordan, Courtney & Louis) were all very friendly and funny and went out of their way to make the experience enjoyable. Unfortunately lately you don’t see the older staff around Louis has left and Courtney and Jordan are hardly ever on shift. The place has picked up pace and is always filled with customers however there are never enough staff on the bar to make drinks or take orders and you can be waiting 30 mins plus to be served. There are some new great staff here, I only know a few of their names (Liz and Star) the Irish lady in the kitchen is so funny!! Get her a bigger kitchen!! She is a diamond in that little cupboard. Please put more staff on at the bar area, I honestly don’t know how the women cope having to make so many drinks in a row none stop they look like they are burning out. The guys who work there now don’t look like they enjoy their jobs and usually walk around half asleep. I love this place but you do need more than one person making coffee at a time especially when there are 20+ people waiting to be served.

Amazing customer service. Coffee and drinks were up to high standards. I definitely would recommend ! Very clean and looked after

Excellent location, you can just stop off there as you walk around the lake. Dog friendly.Exceptionally clean. Staff professional and friendly. Beautiful food and drinks. Me & my dog love visiting.