GastroRanking-logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
3.5

Based on 3.633 opinions finded in 3 websites

site_photo4

Nº 1172 in 1489 in County Durham

Nº 215 of 254 British in County Durham

CUSTOMERS TALK ABOUT DISHES WITH..vegetablesmeatmustpielambroastchickenporkfishsteakcoffeepaycookedcheeseoldbeautifulpudding

comment_iconOpinions

Beautiful views across the Beamish valley. Permanent wedding marquee. Pleasant dining areas. Ample free parking. Friendly helpful staff. Had lunch here on a Thursday at the same time as a wedding reception was ongoing. Food service was a little slow perhaps because of the wedding, but we didn't mind as we appreciated being able to take our time.

site_logo

John Smith . 2025-05-29

MORE AT Google

I spent two nights here in my VW campervan in the carpark after dinner in the pub and had breakfast before I left. Lovely food suitable for vegetarians. Very friendly contact with Paul and his staff. Fresh water pipe and toilet free to use. Wonderful view of the countryside. Highly recommendable.

site_logo

Gregor Aichele . 2025-05-29

MORE AT Google

Food was OK. Service a bit slow but not overly expensive

site_logo

Paul Young . 2025-05-27

MORE AT Google

Our entire wedding experience was made by our planner, Georgiana. No request was an issue; she helped calm both grooms down and kept us up to date on everything both throughout the day and in the months, weeks and days prior. Our wedding wouldn't have been the same without her and we are thankful for the time and effort she put into making our day perfect.

site_logo

Barry Quinn . 2025-05-27

MORE AT Google

Incredibly welcoming staff, great beer, the best coffee I’ve had in the UK while I’ve been here (I believe it was roasted by Paul)

site_logo

Carriage of Occasion . 2025-05-22

MORE AT Google

Great location and food tasted nice but service was pretty dreadful. We placed our order at the bar. Food for 4 arrived but only 3 lots of cutlery. Had to ask for cutlery twice and three times for tap water for the table. We ordered 2 portions of scampi. Not sure if they were running out as 1 portion had significantly less scsmpi

site_logo

G E M . 2025-05-20

MORE AT Google

Huge rooms, amazing view and a fantastic Sunday lunch and desserts. Great place for families, weddings or just a quiet place to chill

site_logo

Jason Stead . 2025-05-18

MORE AT Google

Arranged dinner for my mams 80th birthday, after ordering it took an hour for our meals to come and I would have said it was really busy. Two of the meals were warm not hot . We ordered dessert however on the phone they assured me they would do a plate with happy birthday written in icing just to add a special touch. This didn't happen, was really disappointed with the food and service especially when it was my mams 80th

site_logo

Michelle Malone . 2025-05-16

MORE AT Google

Great collection of cars there for the meets they host

site_logo

Chris Mccarroll . 2025-05-12

MORE AT Google

I just went for a Sunday dinner it was my first Time and definitely not the last; a massive collie flower cheese lovely lamb and overall just amazing food and atmosphere! Definitely will be back.

site_logo

Rachael Frater . 2025-05-11

MORE AT Google

Absolutely stunning place. The food was just so delicious, the staff were brilliant and the surrounding views were incredible. I wouldn’t hesitate in recommending the Black Horse. We used it as a stop over on our return from Scotland. Shame it’s not nearer us as I would go on a regular basis! Thanks to you all for hosting us and allowing us to park our Campervan overnight. Very much appreciated. 🙏🏻

site_logo

Jo_From_Reading . 2025-05-08

MORE AT TripAdvisor

Food was ok, service was atrocious, booked table for 1.45pm, booking stated table needed to be clear by 3pm which would have been fine if service had been better 45 minute wait for started and received main at 2.50pm, we weren't asked to finish meal quickly but makes things uncomfortable in case people are waiting for table. Service charge is automatically charged to the bill which is fine if service is worth paying for but not when service is rubbish. Won't be back.

site_logo

Go22136560090 . 2025-05-05

MORE AT TripAdvisor

Stopped the night in our camper had a lovely meal and a few drinks of cause and it was very nice and very welcoming

site_logo

Kevin Bryan . 2025-05-05

MORE AT Google

Visited for dad’s birthday. We sat in the courtyard where the views were absolutely breathtaking. We ordered our food and drinks at the bar where we were informed we would need to pay as we went along due to sitting outside., fair enough… Howe we were then told we would be given our starters and mains all at the same time… why I hear you ask… well apparently because that’s the way they do things if you want to enjoy the views. Mains were freezing by the time we started eating them. Other than that though food was beautifully presented and quality was certainly there. Real shame about outdoor policy!!

site_logo

Julie Black . 2025-04-30

MORE AT Google

Stayed for 2 nights on our trip to Beamish. When I booked this I thought it looked good, but later when reading the reviews I wasn’t so sure I’d made the right choice. How wrong I was we had an amazing stay. From the minute we arrived and were greeted by the lovely lady in reception to the moment we left everything was perfect. The room was amazing, the bed really comfortable and everything was spotless. All the staff we came into contact with were brilliant. Breakfast ticked all the boxes lots of choice, well cooked and plentiful. We ate both nights in the restaurant and could not fault it. I cannot comprehend why some reviews are so negative! We hope to return and would not hesitate to recommend. Thanks to everyone at the Black Horse for a memorable stay.

site_logo

Margaret L . 2025-04-30

MORE AT TripAdvisor

Sunday lunch, again a fantastic venue about 5 minutes drive from the main gate at Beamish. Immaculate grounds, lots of parking, easy access, dog friendly, plenty of seating both inside and out, very friendly staff, food was excellent. I had chicken supreme, friend had roast beef, served very promptly probably within 5 minutes of ordering. Drink prices were good. Couldn't fault the place at all.

site_logo

Bob Hardie . 2025-04-28

MORE AT Google

Staying local due to work. Good points. My room is immaculate. Staff super friendly, One of the nicest pints of Guinness outside of Ireland. Bad points. If I’m staying I’ve already paid for service. To give someone a bill with a service charge on it and then tell them condiments are at the end of the bar after placing their meal in front of them is just rude! Remove the service charge and just charge what the meal costs. It’s embarrassing for your staff to have to take it off. My company doesn’t pay service charges. This isn’t America!

site_logo

Jason Dowle . 2025-04-28

MORE AT Google

Family together for a birthday on Good Friday . Drink order fine , starters and manis ordered without a problem. Starters came a were good then it all went wrong , almost an hour be for mains arrived . 6 orders fine but one of the fish and chips ordered were fried to a crisp and was eventually taken away. One of the party ordered a vegetarian curry and was eventually brought a chicken curry , we were then told it would be at least 15 minutes before the correct meal would arrive, When I paid the bill the manager was very apologetic, saying he could not understand what went wrong. There was an acceptable adjustment made to the bill. Not sure if we would go back as a family !

site_logo

Michael L . 2025-04-24

MORE AT TripAdvisor

My husband and I stayed for one night in March in the Thyme room. This was our second overnight stay in the past 10 months or so. The room was spotlessly clean and was in a very quiet location. We ate in the restaurant that evening and the meal was great, as was the service. I've got to say the sticky toffee pudding for dessert was THE BEST and I've eaten a few in other restaurants but this one was first-class. Breakfast the next morning was hot, plentiful and nicely served.

site_logo

PandDW . 2025-04-24

MORE AT TripAdvisor

Loved our stay. Staff were absolutely brilliant

site_logo

Michael B . 2025-04-24

MORE AT Google

Beautiful place lovely location the view was amazing

site_logo

Richard Eltringham . 2025-04-21

MORE AT Google

Lovely place to stay friendly staff grounds keeps lovely grounds man very nice and helpful will stay hear again food lovely and a very nice pint

site_logo

thomas Hooper . 2025-04-21

MORE AT Google

Food was lovely, when we eventually got it and the waitress was lovely, but there was clearly a problem somewhere either in the kitchen or with communication as our mains had obviously been forgotten, there was an item missing from one of the mains, which, after asking we were told they had run out but were expecting some next week and then the desserts took ages to arrive, this was a special birthday lunch for my daughters and I felt let down

site_logo

susan Hawthorne . 2025-04-19

MORE AT Google

Excellent food , though many menu items unavailable

site_logo

Keith Moyle . 2025-04-18

MORE AT Google

Great place, great location, fantastic people. Highly recommend)))

site_logo

Диана Ращупкина . 2025-04-15

MORE AT Google

Had tea with the mrs and kids after a day at beamish, food was spot on and setting was beautiful. Will return!!

site_logo

Ian Hollywood . 2025-04-14

MORE AT Google

Went for an early Sunday lunch. We were a bit early but shown to our table and drinks order taken. Our food order was taken and restaurant started filling up, mainly with kids. Three tables who came in after us got their meals. Asked a waitress where ours was, she didn't get back so decided to leave, very disappointed.

site_logo

june mckale . 2025-04-13

MORE AT Google

Awfull service today Been ignored by staff management Was not even busy in restaurant Organrywas closing two table in restaurant asked two make members of staff who did not know if tge tables were booked Let standing and ignored My sister has been waiting in get wheel chair We then went into small lounger no wheel access You should be ashamed of yourself If you have a wheel chair do not go to this pub Awfull Management was shouting at bar staff Unprofessional Keep away

site_logo

helen barker . 2025-04-12

MORE AT Google

Waited over an hour for food to come, then again another 10 for sauces to come out. The tables next to us had the same issues and one said there food wasn’t satisfactory and sent it back and had to wait even longer again. Food was amazing when it came out and would go again but service could have been better. Steak and ale pie was slightly cold also when it came out.

site_logo

Zoe Potter . 2025-04-12

MORE AT Google

We went for an evening meal. The location was fantastic. The food was first class,I had the fish pie,it was the best fish pie I have ever had. My partner had the belly of pork that was good too. It was 5 star food with a great value price. Would recommend The Black Horse for a great meal and good atmosphere.

site_logo

Sarah Preston . 2025-04-11

MORE AT Google

Outstanding! Staff are professional, helpful, friendly, and efficient. Me aswell as my family, where lucky enough to spend mothers Day at this establishment, the day was perfect from start to finish. The food was delicious. The service was phenomenal. Thank you to the wonderful team at the Black Horse Beamish.

site_logo

Katrina Reay . 2025-04-09

MORE AT Google

A lovely location. Perfect to relax away from the city. Lovely food, nice staff. Weekdays are great as lovely and quiet. Will be back.

site_logo

Maria Keaney . 2025-04-08

MORE AT Google

Great service , lovely food Great views on a glorious day

site_logo

Emma Green . 2025-04-06

MORE AT Google

Always a great place to visit, came for breakfast after dropping my car off at Car Barn for some work. Great location to do a little while eating. Quiet location and stunning views

site_logo

Graham Lamb . 2025-04-06

MORE AT Google

Spent the Night here on our First anniversary. Check in was a breeze, lovely lady on reception. The room was absolutely amazing, shower, tin bath, Huge four poster Comfy bed, lush pillows and a fridge. Also received a complementary bottle of Prosecco, nice touch! Went to the restaurant for an evening meal and drinks. Food was amazing and the service was excellent. We didn’t wait long at all. I also recommend the porn star martini's they’re so good. Breakfast was so so good. Food lovely and plenty different food available for everyone, again excellent service. The views are some thing else. I hope I get back for the night In the summer. I already can’t wait to come back for our Second Anniversary.

site_logo

Paula Fallon . 2025-04-05

MORE AT Google

Sunday dinner was very nice ,unfortunately all 3 dinners were disappointedly lukewarm.

site_logo

David Courtney . 2025-04-05

MORE AT Google

Food ok, service slow .. does not warrant 10% added to your bill.. tips should be at the discretion of the customer.. your waitering staff are being tipped but not really worth that 10% extra .. no incentive to provide a great service if its being paid matless of how they perform in their job.. just a thought .. personally I would think twice before returning because of this policy..

site_logo

jon woolbails . 2025-04-03

MORE AT Google

Good food good service and a nice relaxing atmosphere.

site_logo

Keith Macshane . 2025-03-31

MORE AT Google

Very good Sunday lunch brilliant service at a gorgeous location

site_logo

Tony Hughes . 2025-03-27

MORE AT Google

Excellent food and excellent staff as always.

site_logo

Stacey Watson . 2025-03-26

MORE AT Google

Excellent food and service and location ,great for kids , booking advised ,will defiantly be a regular customer

site_logo

wallace paul . 2025-03-23

MORE AT Google

Incredible place for both weddings and food, Sunday lunch was exceptional no faults at all.

site_logo

Stu Lobb . 2025-03-22

MORE AT Google

we stayed here for 2 nights in our new motorhome we were made very welcome the food was lovely I would definitely recommend 👌

site_logo

Gary Bartle . 2025-03-12

MORE AT Google

We really enjoyed the afternoon tea, which you have to book 24 hours in advance. It included three finger sandwiches, a warm mushroom tart, a warm vegetable tart or sausage roll, a cheese scone with butter, a fruit scone with jam and cream, a little eclair, a little chocolate cake, a little carrot cake, a little chocolate and cream muffin, and a little square of the fancy cake which has a custardy creamy set middle with very light pasty and icing on top. For some reason the vegetarian sandwich selection included a fish sandwich, but my husband made the booking so he probably chose the wrong option along the way. Anyway, it was easily rectified anyway with a quick swap between our plates. I got the impression that the tarts, scones and cakes had either been made on site or provided by a local specialist baker - they looked and tasted premium items. We also had a choice of tea and coffee. I think you can upgrade if you want some alcohol too. It's an absolutely enormous amount of food so thankfully they provide boxes to take away anything you can't manage on the day. The service was friendly and sitting in the conservatory overlooking the countryside is always a joy. Everything here is always clean, nicely decorated, and well maintained. We also had a walk round the vintage car building in the grounds. It was a really lovely afternoon and I can't recommend the afternoon tea highly enough.

site_logo

Debbie De'Ath . 2025-03-09

MORE AT Google

Was going to eat at the pub but they allowed a small dog to be on table top

site_logo

John Cross . 2025-03-07

MORE AT Google

Overall an amazing 2 days. I would firstly like to thank all staff at the hotel for making our civil ceremony lunch an amazing experience. The food was excellent,really good portion sizes and the staff excellent. We also booked several rooms for family, the rooms were lovely. Luckily for us, this is fairly local,so we will definitely return.

site_logo

Julia Norgate . 2025-02-28

MORE AT Google

We had a delicious Sunday roast here. Would visit again. Really good place to eat.

site_logo

Tatiana Dixon . 2025-02-27

MORE AT Google

Terrible Gave this a one star because I couldn’t give it zero. Went there on Valentines evening because we got married there 6 years ago. My wife ordered Mussels, when they came a lot of them were un opened and broken, what sort of a chef sends out broken an unopened mussels, it’s just down right dangerous, I had a beetroot salad which consisted of two small beets from a jar cut in half and a grilled slice of cheese. Won’t be going back anytime soon.

site_logo

Kim K . 2025-02-20

MORE AT TripAdvisor

I wouldn't normally write a negative review of an establishment or service as people can have 'off' days, but this place has consistently declined in the last year. The three times I have visited Black Horse Beamish in the last 12 months - the service has steadily declined. I booked a table for me, my wife and daughter to celebrate Valentine's Day. The table was booked online and there was a disclaimer that needed to be agreed to that the table would be vacated withing 1 hour 15 minutes of your seated time. I thought this was pretty tight for time but thought to myself, well at least the service will be prompt. Having booked on line for previous visits, a confirmation email would be sent confirming the reservation which included a unique reference number. A few days past after the online booking but no confirmation email was received. I called to check that the reservation had been made and explained the lack of email confirmation. The member of staff assured me the booking was secured and would email the confirmation again - email did not arrive. We arrived in good time for our reservation expecting the restaurant to be extremely busy given the alloted 1 hour 15 minutes we were afforded. I was surprised to see that the restaurant was desolate. Three tables occupied and that includes my family. The waiter arrived with some complimentary prosecco for me and my wife in light of it being Valentine's Day, which was a nice touch. Sadly things went rapidly down hill from here. It's ironic I use the word 'rapid' as the service was anything but. Or food order was taken. 45 minutes later we were still waiting for our food. In that 45 minutes, not once did a member of the service team approach us, not even to check we were OK for drinks. My wife caught the attention of one of the service team to inform of the long wait time. An apology was offered. Two minutes later, some complimetary garlic dough balls and olives were brought to our table by way of appology. 15 minutes later our food arrived. We had waited 1 hour for food to be served from placing our order. An excuse/reason was offered: "sorry, we had some orders to take care of upstairs". Not ideal but in the spirit of having a nice evening, we decided we would let the wait time pass and just enjoy our meal. My wife and daughter's meal were fine, mine however (beamish burger) was cremated on the exterior, but as raw as the day it left the butcher beneath the charcoal crust. I went to the bar to inform the staff of this. I was greeted by a gentleman who was unable to comprehend my concern due to a considerable language barrier. I then explained it to another of the staff at the bar, who then informed one of the waiters. The waiter arrived to our table to explain he understands my food was cold. Again, I explained it was not cold, but rather raw and showed the inside of burger. He apologised and asked if I would like another with my meal being removed from the bill. I agreed and assumed this would be rectified quickly. 30 minutes later, my wife and daughter had finished their meal, I was still sat awaiting the replacement meal for me. A total of 1 hour 35 had passed since our food order was taken before the replacement meal was presented. With the meal in essence being ruined, I was in no mood to expect my fanily to wait while I ate the food with such a poorly disjointed meal experience. The bill was paid for the two meals and drinks that had been consumed. Throughout the experience, I observed the bar area and noted that there were always ample staff to attend to drinks orders. At no point did I witness anyone wait longer than a few seconds to be served drinks. From this experience, and two previous poor, although not as poor, experiences, the excuses eluded to the fact they now cater for weddings which seems to take president, as does the alcohol side of the business - ultimately their biggest revenue generators. And that's fine, if that's your primary revenue, great. But don't offer a restaurant service and expect people to wait for extended periods, especially when the restaurant was empty. The lack of tables booked on Valentine's Day I think perhaps speaks volumes about the steady decline in service. I can only assume more people have not taken the time to share similar experiences. Certainly will not be visiting again or be able to recommend anyone visit Black Horse Beamish.

site_logo

David W . 2025-02-16

MORE AT TripAdvisor

Limited Sunday menu, that’s understandable. No booking so we were seated in the bar area where we were told no table service and order at the bar . It was a busy Sunday so that was not as easy as it sounds with many stood drinking at the bar . Food was ok , fish very good . No follow up to ask how things were and lack of condiments, we had to hunt for vinegar. Paid the 10% service charge but didn’t receive the service .

site_logo

Joasi23 . 2025-02-16

MORE AT TripAdvisor

We stayed in willow cottage for my partners birthday. Room was very clean, comfortable and had lovely features! Breakfast the next day was lovely. We will definitely stay again!

site_logo

Gemma h . 2025-02-16

MORE AT TripAdvisor

The staff were very helpful and friendly. We actually travelled in the camper van and asked the staff if it was OK to park up for the night in the car park. This was not a problem so we booked for dinner that night. Food was excellent although I couldn't finish it all good size portions. I would definitely eat there again lovely cosy pub and dog friendly 😀 Highly recommended 👌

site_logo

Anne M . 2025-02-16

MORE AT TripAdvisor

Had lunch and dinner today. Very pretty surroundings. Food great and staff very attentive.

site_logo

Maureen Latto . 2025-02-13

MORE AT Google

Stayed here for a 1 night stay and we were more than happy with our stay! Great value for money, booked the dinner, bed and breakfast package and the food was absolutely delicious! Great portion sizes and breakfast was lovely, eggs cooked to perfection. Staff were very friendly and nothing was too much to ask! Bed was so comfortable, best nights sleep I’ve had in a long time. The round copper bath was so luxurious and a highlight of my night! We will definitely be back!

site_logo

Katie Southern . 2025-02-11

MORE AT Google

Perfect place for a Sunday night!

site_logo

Dr Christina Chinas . 2025-02-03

MORE AT Google

Food was amazing as was the staff

site_logo

Stewart Johnston . 2025-01-24

MORE AT Google

Came mid-week for lunch. It's hard to find a place that rivals Australian fish and chips. Nice and crispy, not soggy and oily. Chips were great. I'm not a mushy peas fan but nice from the little taste I had. The wine list is fantastic, the sav was great. Looking forward to coming back to taste more.

site_logo

B M (Breeza) . 2025-01-23

MORE AT Google

Booked a table for four at 2.15 last Sunday. Arrived on time and one of the waiters was on the telephone talking to a potential customer. Her was talking and inputting the computer for at least 10-15 minutes during which time a guy from behind the bar and a two waitresses came to see what was going on with him and the computer. We were totally ignored. Not once did anyone acknowledge us or apologise for the delay. At 2.30 after telling a waitress that we had a table booked for 2.15 did she take us to a table. We had to ask a waiter at 3.15 if someone would take our drinks and food order. After that things improved. THE FOOD WAS FABULOUS BUT THE SERVICE WAS RUBBISH.

site_logo

Lynda Thompson . 2025-01-21

MORE AT Google

Went boxing day expecting the Christmas fayre menu as discussed in an email week's before at the point of booking. Only to be told we had to pre-order.. that would have been good to know when we booked either online or over the phone (both times no mention of pre booking) Our meals we did have, however, were very nice. I had steak and ale pie and mash. Not enough mash and the pie filling overly seasoned, but tasty all the same. The others at the table said theirs was nice too. Bit of a wait to be seated but staff were pleasant enough

site_logo

Wendy Wilson . 2025-01-19

MORE AT Google

Had a delicious lunch here with my family from France. Couldn't think of anywhere with better views and atmosphere. We had a very long wait for our food...almost an hour without any interaction from the servers ( it wasn't very busy ) so I asked if they would kindly chase our order and within 2 minutes the food was served without any explanation or apology. The food was delicious and my French sister in law really enjoyed her steak and ale pie. Work on the customer experience a little and always acknowledged diners .

site_logo

Chris Coatsworth . 2025-01-15

MORE AT Google

Stayed here for 1 night with my partner and stayed in the maple room - the large copper bath was amazing and we got a lovely meal from the pub to take back to our rooms for tea, breakfast in the conservatory was lovely while watching the sunrise! staff are so friendly and very attentive we had a great stay here and will definitely be back!!

site_logo

Taylor H . 2025-01-03

MORE AT TripAdvisor

Went on Christmas Eve for lunch and it was below par. Food was below average, service wasn’t great - eg food put down and no offer for sauces etc - been before and enjoyed the food but this was overly priced basic pub grub at best. Wouldn’t return.

site_logo

Mish . 2025-01-01

MORE AT TripAdvisor

Arrived for Christmas dinner at 12.00. Waited an hour and a half for starters. Didn't get what was supposed to be Christmas dinner till 3.45. Hardly anything to eat, very small portions that you had to serve yourself. Food cold. Left as it was freezing cold,everyone wearing coats, no deserts served. Total disgusting considering we'd paid £90 per head.

site_logo

Debbie R . 2024-12-31

MORE AT TripAdvisor

A great stay and excellent service. We stayed for the sunday lunch and stay special. The triple roast was outstanding and the feather blade of beef was very nicely done. Mrs chose the Amaretto Creme Brulee and I opted for the age old Sticky Toffee Pudding. Both were delicious and it was nice to have a toffee sauce which was more toffee and less caramel. The Bar has a great selection of spirits and has a lovely cozy feeling. The room was very spacious and decorated to suit the buildings. The bed was comfortable and the large copper tub was great for a nice hot soak on the winters evening. Now the downsides, as with lots of hotels they supply a hairdryer but as is usually the case no plug within reach of a mirror. We had a minor issue with the toilet cistern constantly filling which they tried to fix in the evening and were very complimentary in offering a solution.

site_logo

graeme . 2024-12-30

MORE AT TripAdvisor

Date night on a very quiet Thursday. Got sat next to some right chavs who are vaping and swearing. Over they eventually left the waiter says they’re regulars and a nuisance…. (Thanks for putting us next to them then!) Complained to manager Nick and 3 weeks later got a response… “On quieter days we tend seat guest near one another to create a better atmosphere.” Fail! Meal was around £120 including wine. Do better!!!

site_logo

Peter Mitchell . 2024-12-29

MORE AT Google

Where to start! Told to arrive for 12.00. Didn't get dinner until 3.30pm. Supposed to be christmas dinner, more like a half hearted attempt at sunday dinner! Tray of food plonked in the centre of the table with a small bowl of veg and two small vessels of cold gravey. This was supposed to be shared between 7 adults. The table next to ours had the same to be shared between 10. Left at 4.15pm starving, no pudding arrived. The marquee was freezing and everyone was leaving!

site_logo

Debra R . 2024-12-29

MORE AT TripAdvisor

Went for a meal, practically only ones in apart from wedding upstairs. Very slow service, ordered pies which came cold, complained and took ages to replace, very disappointed, such a shame it could be very nice

site_logo

olivia clark . 2024-12-28

MORE AT Google

Had the misfortune to be here on Christmas Day for lunch, what an absolute disappointment. Arrived as directed for 12 pm by 1.30 pm still waiting for starters, starters eventually arrived bread on plate was stale it had been sitting that long, Main course didn't appear till 3.30pm by which time, my daughters partner had had to leave as he had children to collect. The main course was delivered cold and had to be returned to the kitchen to be reheated, meat had been microwaved and was now discoloured as over cooked, meal was served with dried and shrivelled roasted veg which consisted of only 2 veg, not sprouts left apparently. We had to take our dessert as a takeaway, as did many other people. Conservatory had been warm when we arrived but they turned off the heating and people were sitting having there Christmas lunch with coats on. There is just no excuse for this. The poor waiting staff, just couldn't cope.

site_logo

Lyn Scott . 2024-12-26

MORE AT Google

My elderly grandparents saved all year for there Christmas dinner at the black horse however they where utterly devastated by the inedible meal they where given. Things where missing of there plate that they were meant to be given. For the main course they waited 2hrs and for their dessert was another hour on top of that. They were very disappointed. Won’t be going back.

site_logo

Emily R . 2024-12-25

MORE AT Google

Christmas day dinner, asked to arrive for 12.00hrs. Waited hour and a half for starter, then dinner was finally served at 3.30pm. After 4.15 we left as many others did, without having desert. The food was fine, however there was only 4 people to serve a large marquee full of guests of which many were leaving in disgust. I have to add that the 4 waiting staff did the best they could, the understaffing was a sick joke that spoilt what should have been a lovely day!

site_logo

Debra Ross . 2024-12-25

MORE AT Google

Beautiful place lovely staff and room but bed very uncomfortable

site_logo

Dee Sargent . 2024-12-15

MORE AT Google

Had Sunday lunch today, food is outstanding, however you have to pay for extra sides which is a shame as cauliflower cheese and red cabbage is my favourite, at £4 each its expensive, but i knew this so fair enough. However I wasnt happy about an extra 10% "service charge" being added to the bill with no mention on the menu, so for this reason we wont be returning

site_logo

Alexandra Kellett . 2024-12-15

MORE AT Google

Excellent food an welcoming staff. 1st visit with family, we will be back next time we visit

site_logo

Foggy Fenton . 2024-12-07

MORE AT Google

What a great place in an astounding setting. The grounds are excellent, set out just waiting to be a backdrop for a wedding. The staff are excellent and the food fantastic, for a very reasonable price.

site_logo

Graham Taylor . 2024-12-02

MORE AT Google

I booked one of the beautiful rooms (Ash) for my boyfriends birthday; we've stayed here a few times before so knew what to expect. The rooms are honestly so beautiful, the views are absolutely stunning as well. The bar had the fire roaring and the atmosphere was nice and relaxed on a freezing cold day before we were able to check in. I'm always a bit worried about staying out and dining places because I have a milk allergy and eating out can sometimes be really difficult, especially when I don't want to be violently ill when I'm out but the waitress and the chef both put my mind at ease. I was given the allergens menu and the chef also came out to explain menu items to me as well which was really helpful. I've only had the breakfast here so can't comment on the actual menu but the food does look unreal. Really couldn't fault this place and would honestly recommend if you're looking for somewhere to escape to for a special occasion.

site_logo

Cheese X . 2024-11-27

MORE AT Google

Food was okay, nothing special. A simple request was made for an autistic family member, which was apparently completely impossible to accommodate. Also one person's pudding didn't ever get served. Oh, and they automatically add an outrageous service charge and hope you won't notice. So a pretty poor experience.

site_logo

Richard Andrews . 2024-11-24

MORE AT Google

Lovely rustic pub set in beautiful grounds. Food was very nice and not over priced.

site_logo

Graham Pattison . 2024-11-19

MORE AT Google

Anyone booking a wedding at this venue I would definitely not recommend just recently been to what was ment to be a small intimate wedding in the George Ridley room the grounds of this venue and the food I could not fault BUT I have never been to a venue were the staff been so rude to guests and so un organised! All the special and sentimental things the bride had planned didn’t happen because one member of staff didn’t feel well that day that was the response we got for why songs never got played carpet not getting hovered for walking down lights not put on having to ask when the bride and groom can do there first Dance the list could go on unfortunately the bride and grooms day is over now and they not going to get that back but anyone wanting a small intimate organised wedding I would definitely not recommend I think this venue really needs to sort there staff !

site_logo

Keeley Jackson . 2024-11-18

MORE AT Google

Fabulous, booked a wedding there in August, and everything was perfect.

site_logo

Teresa Theobald . 2024-11-08

MORE AT Google

We stayed here in our Motorhome in the car park for a night and booked a table in the restaurant. The car park was quiet and had a great view. The restaurant was beautiful inside and out and the food was really great and staff were friendly and welcoming.

site_logo

Dawn Henderson . 2024-10-31

MORE AT Google

Arrived shortly after breakfast had finished but the staff managed bacon sandwiches and tea. Great service.

site_logo

Joanne Foster . 2024-10-27

MORE AT Google

I was here yesterday for my mams 70th birthday and I can honestly say it was probably the best food I've ever tasted I got the steak pie it was amazing. The man who served us was so helpful and friendly he never stopped bless him. We will all definitely be returning :-)

site_logo

Nicola Mair . 2024-10-24

MORE AT Google

Arrived here about 2pm in our motorhome, after visiting the open air museum in Beamish. We had seen the Black Horse on the Park4Night app. We booked a table for food in the bar for 5pm and asked if we could sleep overnight in our van in the car park. The girl behind the bar could not have been more pleasant. We parked our van up on a nice flat concrete area in the corner of the car park. The car park had lovely views. We went back into the bar and ordered two pints of lager, which came to £8.40, which I thought was very reasonable. We sat outside in the sun and had 4 more lagers each. Lovely big seating area outside. We went into bar when it got cold and there was an open fire roaring away. We got chatting to a nice couple from Hull. Then we ordered our food. I had the chicken burger and my girlfriend had the beef burger. Both were excellent and well priced. All the staff were polite. Toilets were spotless. Wouldn't hesitate to go back. We left at 8am the next morning. I believe they do breakfast in the pub too? Would definitely recommend.

site_logo

Cam363 . 2024-10-23

MORE AT TripAdvisor

Fantastic Sunday roast cannot fault it. Setting us beautiful too and very reasonably priced

site_logo

Hazel Craig . 2024-10-21

MORE AT Google

Had my baby shower today in the George Ridley room. Amazing day from start to finish! Staff couldn't do enough for us, they were lovely (2 ladies on shift today 19/10/24 in george ridley room, georgina I think sorry and another lady)... The room it's self is beautiful, couldn't of picked a better setting. So cosy. Bar and terrace all to ourselves too. Ipad for music. Afternoon tea was one of the best I've had, delicious everyone thoroughly enjoyed it and the unlimited tea and coffee. Scones lovely and warm. 100% recommend the baby shower package at black horse beamish. Will be back to view the wedding open day as grounds look unreal !

site_logo

Bethanyc4305 . 2024-10-19

MORE AT TripAdvisor

Hadn't been for a while but nothing has changed, staff standing chatting when they can see you waiting to be served. Thought we'd give them another chance but never again. NOT RECOMMENDED.

site_logo

Geoff W . 2024-10-19

MORE AT TripAdvisor

Cheeky service charge introduced

site_logo

Kevin Thompson . 2024-10-17

MORE AT Google

Fabulous food, staff and atmosphere 😎

site_logo

D Lindsley . 2024-10-16

MORE AT Google

Arrived with a motorhome and asked if we could overnight before Beamish the following day. Not a problem. Restaurant seemed quiet. Ordered my black pudding scotch egg starter along with pork belly, mixed grill and burger. All to arrive at the same time. My scotch egg starter arrived with my wife and sons mains. We were all amazed by the quality of food, it was fantastic. My wife had wine while I tried Theakston Hairy Biker, an amazing pint of beer. After a couple more pints and my wife and son finishing their mains I realised my mixed grill hadn't arrived. I never got a chance to query it before the lady explained there had been a mix up in the system but it was on the way. We were happy to sit and wait as it felt relaxing and welcoming. Next thing we had drinks brought to us courtesy of management for the wait and inconvenience. No inconvenience at all but we happily drank. Usually a mixed grill is the safe option and the same wherever you go but here it was so tender, cooked to perfection, full of flavour, even the grilled tomatoes has herbs and seasoning. We ordered dessert. I had the crumble with custard. I'm not sure if the portion size was correct or for a family of four (but saw me loving the food and felt bad for the slight delay in my main) but I would expect a crumble that size to be divided at 3 if not 4 times. Again it was amazing and I finished the lot. We all left absolutely stuffed and slightly tipsy. Amazing food, friendly staff, great location and tasty beer. Highly recommend.

site_logo

divermckay . 2024-10-16

MORE AT TripAdvisor

Just had a great stay at the Black Horse. Everything was good all the staff could not do enough for you. The server young man was first class. X.

site_logo

dorothy parry . 2024-10-15

MORE AT Google

This review is for the restaurant only. The location is excellent with nice views from the conservatory. We had lunch. At this time they serve pub lunch classics, for want of a better term. The food was more than acceptable with relatively generous portions. Sadly the service was not so good. Not the fault of the sole server, he had to serve both the restaurant and bar customers, and the bar was rather busy. This meant I had to catch him at the bar to clear the table and take our desert order. Not his fault but more staffing needed. Price was mid-range for the offering if considered a restaurant, or upper range if a pub.

site_logo

Graeme Bell . 2024-10-12

MORE AT Google

I was visiting for a family wedding and we had an amazing time. The venue was gorgeous and decorated perfectly. The food was amazing and the drinks were well priced. It was really difficult to decide between going to bed early or jumping in that giant bath tub. Overall the staff were polite and friendly, nothing was too much bother for them even though they had been working tirelessly since the early morning preparing for the wedding. I want to thank all of the staff who made the day possible, it was phenomenal. Thank you all so much for everything you did.

site_logo

Harvey . 2024-10-11

MORE AT Google

Lovely Sunday lunch, a little expensive which would be ok if the service was quicker. 45 mins for 2 Sunday dinners

site_logo

Mark . 2024-10-11

MORE AT Google

We booked The Black Horse based on its listing on the Beamish Living Museum website. It was close to the museum, offered reasonable rates and looked comfortable. However, on arriving, we were immediately impressed by the friendly and helpful reception staff as well as the excellent accommodation, which resembled a traditional street dating from the older nearby villages and Beamish itself. Our room (Sage) was spacious, modern and included a large walk-in shower. Our stay got even better as we found all staff, including waitresses and chefs were friendly chatty and welcoming. The menu was excellent, offering local produce at reasonable prices, especially when considering the large portions. Breakfast, which was included in the rate, was freshly prepared and provided a range of cooked and continental options. All in all, our overnight stay added to our Beamish Museum experience and we will not hesitate to stay there on our next visit. The independent owner should be very proud of his staff who clearly enjoy working there and looking after their guests. It was so much better than staying at a multi national hotel chain.

site_logo

C D . 2024-10-10

MORE AT TripAdvisor

Great location with lovely views. Good food and facilities.

site_logo

Heather Spooner . 2024-10-08

MORE AT Google

Called in for an afternoon meal and it was Fantastic. Service was Excellent. Staff so polite friendly and ever so helpful. Chef was amazingly helpful by blending some food due to person unable to eat solid food. The outside area is amazing with stunning views and fantastic outdoor seating area. Can NOT reccomend this establishment any more than i have done. Will definately be visiting this restaurant again and will most certainly be booking accomodation in the future

site_logo

Gordon nick . 2024-10-07

MORE AT Google

Amazing place for food. The setting is lovely. And very friendly staff.

site_logo

kirstie wilson . 2024-09-29

MORE AT Google

We had a birthday party there last night upstairs wow ten mins from me and I didn’t know it was ll there. I would like to say a special thank you and praise to our bar maid who ran the bar single handed running up and down stairs her manner was amazing from us all ❤️👏

site_logo

tina ayton . 2024-09-29

MORE AT Google

Stopped overnight with our campervan nice quiet location.

site_logo

Jennifer Hall . 2024-09-26

MORE AT Google

It's a remote place which beautifully managed with good food, hospitality and well maintain venue. Accessable venue for disabled, friendly venue for pets

site_logo

Tia Harsono . 2024-09-22

MORE AT Google

Similary restaurants in North East

restaurant_img
3.5

1699 Opinions

location-icon5 Market Place Bishop Auckland County Durham DL14 7NJ
British
outdoor_seating_123803takeaway_123803delivery_123803

Waited over an hour for food when we were told 25mins when ordering. Had to leave and get a refund due to tight timelines Lost of other people having the same issues with food and drink orders They should have suspended app orders if they can’t fulfil them in a timely manner. Maybe a one off but not a good experience

restaurant_img
3.5

84 Opinions

location-iconRadisson Blu Hotel Durham
British
outdoor_seating_201472takeaway_201472delivery_201472

Tuve el menú de Navidad Fayre, Sopa, Pavo, Crema Brulee, La sopa era muy delgada sin sabor, el pan estaba duro. El pavo estaba frío y la salsa era como el agua, las papas asadas estaban sin cocer y no tenían color para ellos, al igual que los cerdos en mantas, solo obtuvieron 1 pieza de zanahoria y 1 pieza de chirivía, La Creme Brulee no tenía nada de crujiente. Definitivamente el peor Fayre de Navidad que todos hemos tenido, no volveremos el próximo año.

restaurant_img
3.5

1628 Opinions

location-icon65 North Road
British
outdoor_seating_80149takeaway_80149delivery_80149

First time I have been, met my friends there

restaurant_img
3.5

637 Opinions

location-iconFreemans Reach Riverside Place
British
outdoor_seating_201495takeaway_201495delivery_201495

I have same issue I have sent my application special delivery guaranteed and it says delivered and signed but when I keep calling them they say nothing on the system. We want answers because we have paid for the service what’s wrong with you people. Is there any management or they not bothered to sort people applications

restaurant_img
3.5

490 Opinions

location-icon27 Market Place
British
outdoor_seating_80462takeaway_80462delivery_80462

Vinimos en un día muy soleado y habíamos pasado por este pub antes. Un tipo estaba poniendo mesas cuando pasamos y entramos en el mercado. Cuando salimos todos los asientos estaban llenos. Por dentro estaba muy bien hecho, mi compañero tenía el bistec y pastel de cerveza y yo tenía los scampi con patatas fritas. Ambas comidas eran muy sabrosas, incluso tenía un poco de su salsa en mis patatas fritas! El servicio fue rápido y un buen menú variado, sin duda volveremos cuando visitemos Durham.