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3.5

Based on 82 opinions finded in 2 websites

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Nº 1248 in 1489 in County Durham

Nº 234 of 254 British in County Durham

CUSTOMERS TALK ABOUT DISHES WITH..cookedsteakfishpastasoup
Score

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We went for an afternoon tea and a spa day at Raddison Blu Hotel, and as always, had been a great experience. They refurbished the restaurant, and it looks so great. The spa day was really nice, too. Shout out to the massage therapists Clare L and Janine, who were very good. Ladies, you made our day! Thank you!! ❤️

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Andreea Visan . 2024-09-05

MORE AT Google

Dined at the newly refurbished "Jozef's" restaurant. The food was good, but the menu was very limited and expensive. The listed prices didn't include VAT. As for the service we received on that night ... The waitress appeared to be poorly trained and came across as rude. The restaurant was not busy, but service was very slow. Disappointing!

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Claire Eremenko-Lowery . 2024-09-04

MORE AT Google

I was given Living Social vouchers as a gift and attended for dinner. Meal was nice, service was mediocre. I asked for my bill, staff member came over and told me that we had money left to spend up to £60 with the voucher. Surprised but assuming that the staff knew what they were talking about, she encouraged us to buy more deserts. Paid for the drinks - which is what the staff member said was all we had to pay for. Went to leave, she then came running after us and told us to come over to another area. This is where we were made to feel like we had tried to walk off without paying. It appears the first member of staff had made a mistake. We were spoken to like pieces of dirt, embarrassed in front of other diners. Completely spoiled the experince for me, it was so embarrassing. Won't recommend this to anyone, really upsetting.

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Susan M . 2024-02-09

MORE AT TripAdvisor

Spa day lunch menu, good choices. We chose parsnip soup with was delicious followed by prawn linguine which was loaded with prawns, nice n spicy and absolutely delicious. Best I’ve tasted !

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Pauline Toner . 2023-12-16

MORE AT Google

The staff were absolutely lovely! So friendly and happy, they made the visit 😊 super attentive and regularly checking if I needed anything. I had the festive afternoon tea before a spa visit and it was all lovely.

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Jasmine Danby . 2023-12-03

MORE AT Google

Food menu was limited for a Sunday dinner, no roast option! I had a burger what was ok,nothing special. My wife had traditional fish and chips, it looked great but the fish was uneadible!! The fish was the strongest fishy tasted I've tasted in my life!!! Breakfast wasn't much better, everything in yhe cooked breakfast was soggy and tasteless, we expected much much more in a four star hotel!!!

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Allan F . 2023-04-14

MORE AT TripAdvisor

Nice restaurant with good quality food. Menu needs updating to appeal more to diners and white wine list very limited.

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Dorothy F . 2023-03-19

MORE AT TripAdvisor

Pretty average but expensive. Cater for gluten free and the lovely staff made it much better but for the price the food isn’t worth it.

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CMK . 2023-02-14

MORE AT TripAdvisor

The experience here was as good as you would expect with no booking on a Saturday, meaning we could not be seated in the main restaurant, however staff were gracious enough to seat us in the bar and provided restaurant food though it was not served in the bar itself! However, even with the restaurant menu available to us the options for food were still miniscule at best. Though the food they do serve is very well made!

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Matthew Murray-Brooks . 2023-01-16

MORE AT Google

Dinner deal - 3 courses for £25. Food - Soup of the day broccoli - came piping hot which is wonderful rather too hot and time to cool than cold! Main - beef with crushed potato quite delicious, decent presentation, huge portion size. Drinks menu - photocopied! And skew/ not aligned very unprofessional Service - sweet but untrained teens - terrible - table cutlery set too close together - not sure if a tea cup saucer could fit in the allotted space. - had to call for attention multiple times - glass for water but no water brought. When asked for water they brought a lovely big bottle but first glass not poured for me. - starter & appetiser brought at the same time ; when plate finished took 10 mins for them to remove them. - glass Prosecco was room temp (meant to be chilled) - attention to detail was very poor Summary - lovely food but service’s attention to detail was disappointing and let down the overall experience

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LFOX79 . 2022-06-05

MORE AT TripAdvisor

Great dinner. Enjoyed the new Valentines set menu. Food and service was great.

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Sean Ellis . 2022-02-12

MORE AT Google

Afternoon tea. Lovely. Peaceful. Seen to straight away, ordered and settled straight away. nice not to be disturbed often, so it was relaxing. Scones could have been much better, too doughy/rubbery rather than scone-y , which was a disappointing. But overall a pleasant experience.

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Drift Wood . 2022-01-07

MORE AT Google

Parking arragments confusing, due to roadworks and construction of new building next to hotel and the lack of signage. Unable to determine parking cost or payment when in car park, therfore parked in local carpark. Hotel staff appear to be very helpful and friendly. Covid signage displayed in common areas. May visit again when works finished.

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B D . 2021-12-19

MORE AT Google

Visited the resturant for an evening meal while staying at the hotel. I ordered popcorn prawns for starter for £6 and about 5 pieces of tiny prawns with salad leaves where served really unappetising. For main I ordered crab tortellini and at £16 you would think that you get a good helping of pasta and it being really delicious full of flavour but no it came with 5 bits of tortellini and was as bland as anything and really watery really disappointing. I had one mouthful and I had to complain as it was that bad. My daughter ordered the kids pizza which came as four little slices and it was rock hard like eating cardboard. I complained and spoke to the manager and he knocked the food off the bill. I ended up going somewhere else for food. This place is just a total rip off and if you like bland tasteless food then go but otherwise keep well away!!! One of the worst meals i've ever had. On top of that service was diabolical.

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alessandrapaol . 2021-08-19

MORE AT TripAdvisor

First nights stay last night we ate at the Collage resturant. The staff were really polite, welcoming and good banter. The food was beautiful, but also good quality and would have no issue eating here again. Highly recommend as a restaurant to eat at. A+++

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David Boynton . 2021-08-14

MORE AT Google

Visited today for afternoon tea as part of a spa deal and it was really nice. Staff were lovely , service was quick and efficient. There was a good amount of food and the veggie option was really nice. Really enjoyable way to spend an hour. Felt very covid secure.

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deadredhead . 2021-07-17

MORE AT TripAdvisor

We visited in May for my grans birthday. The service was terrible and we had to wait 30 mins for drinks to arrive, despite asking for these multiple times. We were then over charged on the bill for drinks we didn’t have. The food was bland and poor value for money. We ordered pizza and chips which on the menu cost £15.50, yet we were charged £20 due a separate deal they had running. When I asked about this they said “that’s how the till works” and refused to change it. Will not be returning!

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Passport58494300219 . 2021-06-02

MORE AT TripAdvisor

Great for Breakfast and Dinner - everything done very well, even with covid-19 restrictions. Well done to all the staff.

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edwardhY8504XR . 2020-08-11

MORE AT TripAdvisor

We booked a wowcher deal which included a breakfast and a 2 course evening meal we have stayed here a few times before and always been great.the meal was in the collage restaurant and was great we had a choice off the set menu or we could pick off any other menu and we had £17 pp if we decided to do that I had the ranch burger with fries and Eton mess and the wife had the chicken with salted potatoes both very tasty and well worth the visit.all staff were 100% we had no problems whatsoever and will return

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bullock7 . 2020-03-16

MORE AT TripAdvisor

Staying overnight at the Radisson and the weather absolutely foul we decided to try out the Collage...and a very pleasant surprise it was..I chose from the 2 course for £20 menu and had the Salmon and dill fish cake with poached egg and hollandaise sauce...followed by Chocolate and coconut tart which was so tasty.. My partner had blackened Salmon with Pak Choi from the a la Carte menu...The staff were so helpful , attentive and friendly. I wouldn’t hesitate to re visit ....

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anndot . 2020-02-12

MORE AT TripAdvisor

Had a very nicely prepared meal. Roast chicken and seasonal vegetables were really tasty and served piping hot. Cheesecake for desert was light as a feather but surprisingly rich. Breakfast, buffet or cooked to order was amazing.

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15phillipd . 2020-01-19

MORE AT TripAdvisor

I was very dissappointed that a four star hotel can not offer any gluten free main course other than steak or gf pizza. I expected more. I would not return to the restuarant again for this reason unless they can review their menu .

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ann45678ae . 2019-12-21

MORE AT TripAdvisor

Outstanding service received last night especially from Demi. The food was delicious everything from starters right through to dessert. Breakfast was also lovely with a good variety of choice, again staff were excellent. Looking forward to our next visit

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Kay Brechin . 2019-12-08

MORE AT Google

This is the best breakfast 10/10 worth the money excellent choices recommend it we only had one meal which was very nice too lovely staff in restaurant

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O2022HZpatriciak . 2019-12-03

MORE AT TripAdvisor

My wife and I had booked a one night stay at the Radisson Blu Durham. Included in our deal was Dinner and full English Breakfast. Having read several very negative reviews on Tripadvisor, it was with some trepidation and low expectations that we entered the hotels Collage restaurant. However our fears were totally unfounded. The young front of house team were polite,friendly and efficient. On our first evening visit our drinks and food orders were taken and delivered promptly. The food was well cooked and all excellent quality. The Full English buffet breakfast the following morning was also very well organized. A choice of fried eggs as well as only scrambled eggs would have been welcome, however this is only a minor issue. We look forward to returning in the future!

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AndyK2654 . 2019-11-11

MORE AT TripAdvisor

Nice atmosphere and attentive staff. On a dinner inclusive rate - small menu but it was good and food presented well. So nice i had the same dinner on 2 nights. As hotel food goes - this is as good as the majority and better than some.

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P C . 2019-11-10

MORE AT TripAdvisor

Needs a serious reality check. The food is simply crap and the prices are preposterous. The service was very fast - too fast to prepare the food fresh, which was reflected in the taste and texture. £19 for a bullet burger, so called because it kills you inside. I’d rather suck fart soup from a goat than suffer “dining” here again.

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230jonathanh . 2019-11-01

MORE AT TripAdvisor

Had one of the worst experiences tonight. Decided to try the restaurant as we got a deal from Groupon. Starters were nice but when the main meal came, it all went tragically wrong. I ordered the ribeye steak with peppercorn sauce and my husband ordered the crab pasta dish.I ordered the steak rare, it came medium to well. The peppercorn sauce was like water with a few peppercorns floating in, when you poured it it just ran off the steak. Horrible! The worst is yet to come. The crab pasta came, not a sign of crab anywhere, just baby sweetcorn and onion floating around a bowl of fishy water with pasta floating on top. Completely inedibe soup based concoction. We sent it back. A waiter came out 5 minutes later with the dish saying, “the chef said this is how it comes”. Poor lad, he looked mortified. I explained to the young lad that we sent it back because it should not have been served in the first place and how dare he (the chef) send it back to the table when it’s dishwater! It was returned and we ordered the roast roast chicken, That was dehydrated, not even prepped properly with its backbone and parsons nose still intact. The manageress came over and asked what the problem was. I explained and she said it was brought back out cos he didn’t want to waste food, what? So we are supposed to accept the rubbish he served because they don’t want to throw it away? Top tip Radisson Blu, don’t make terrible food and it won’t be returned. I explained that it was a disgrace that he returned the dish to us and the food was of that poor standard. Absolute disgrace, time for a new chef I think. The only saving grace of that place was the lovely waitress. Didn’t catch her name but she was so understanding, unlike the manageress and deserves the tip we left specifically for her. Never again, avoid at all cost!

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ali34 . 2019-10-21

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I don’t know where to start with this truly dreadful experience. If I was the manager of this place I’d be loosing sleep over how bad this really is.First of all the price bracket suggests fine dining for the area. £16 for a burger...£9 for pea salad starter. Finbarrs or The Rib Room are similar price brackets. Your certainly not paying for the name after all.So on the basis of fine dining it gets 1. Terrible. If it was priced like weatherspoons along the road then it might have got 3.Bread basket at £3 was 2 (yes 2 for 2 people) slices of factory baked baguette with an unnecessary amount of oil and butter. It was as if the rest of it was eaten by the waiter on the way to the table. A complete joke just to begin with.Then the starters came. Uninspiring onion soup was totally under seasoned. My pea salad was served on stale bread which was so hard it flew across the room when I cut into it and was later splattered by the unsuspecting waiter when he came to get our plates. It was also under seasoned and the flavours of feta, pea and avocado did not go together.The mains which were £18 for lamb and £16 for veggie burger were average too. Lamb was okay but the veggie burger lacked flavour (and not because it wasn’t meat before you say anything :-) and was basically a hash brown in an average bun with no sauce. The actual patty squished in the bun and was too small leaving the centre with just bread and lettuce.I asked for mayonnaise and it got worse....they bought an actual tube of helmans and stuck it on the table like we were after all in weatherspoons. Considering it’s 3 times the price that’s a joke.The final straw was being handed a pen and being asked to write down our own Meerkat code (getting discount still brought the bill to £40 as the drinks were exhaustionate.)Diet cokes come in 200ml bottles and cost £2.40 making a pint of Diet Coke roughly £7.20. Signs on the entrance doors explaining the automatic door doesn’t work are only on one side and stuck in with brown packing tape.There is a severe lack of standards in this place and management need to take a long hard look at themselves. Sadly the theme also runs into the dirty spa which has many of the same issues. Greedy and complacent establishment that need a wake up call to start earning their overinflated reputation.

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PaulEWhite . 2019-10-01

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Where would i even start, right, we got a reservation for half 6. Got there early and was seated straight away which i think was nice. But it was downhill from there, took more than 15 minutes for them to get us our drinks. It was 4 of us, 2 drinks were served, the other 2 i had to go to the counter as all of the waiters and the manager were just chatting there. I thought alright ill give it a chance as we were actually there to celebrate my sisters birthday. After being seated for 25mins they decided to get our orders, we ordered starters mains and wine. Starters were served after 20mins, we got seated at at 6:15pm and got served our mains at 7:45pm. Food was not great, pasta was dry, my 14yr old sister said burgers from mcdonalds were better than her burger. My steak was cold and very chewy and bcos at this point we were already starving we thought just finish the meal quick and go. No point sending it back as it might take another hour and cos its a school night, we were a bit wary of the time. We had to keep asking them to serve the wine, it got served finally but this was just after finishing our mains which put us all off. At this point our night was ruined and we just wanna leave so we asked for our bill, it took about more than 25mins and then the manager approached us and said its taking her a while as we had groupon vouchers and shes just trying to work out or bill and when i asked her how long more do we have to wait as we have been waiting all night she got a little irate and didnt even apologise. Finally got our bill at around 9pm. WILL NEVER BE COMING BACK TO THIS RESTAURANT, food was rubbish and the service was worst. Better go to a much cheaper place and theres no shortage of nice and cheap restaurants in durham with first class customer service. Avoid at all cost!!!!!!

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Satchi J . 2019-09-30

MORE AT Google

Where would i even start, right, we got a reservation for half 6. Got there early and was seated straight away which i think was nice. But it was downhill from there, took more than 15 minutes for them to get us our drinks. It was 4 of us, 2 drinks were served, the other 2 i had to go to the counter as all of the waiters and the manager were just chatting there. I thought alright ill give it a chance as we were actually there to celebrate my sisters birthday. After being seated for 25mins they decided to get our orders, we ordered starters mains and wine. Starters were served after 20mins, we got seated at at 6:15pm and got served our mains at 7:45pm. Food was not great, pasta was dry, my 14yr old sister said burgers from mcdonalds were better than her burger. My steak was cold and very chewy and bcos at this point we were already starving we thought just finish the meal quick and go. No point sending it back as it might take another hour and cos its a school night, we were a bit wary of the time. We had to keep asking them to serve the wine, it got served finally but this was just after finishing our mains which put us all off. At this point our night was ruined and we just wanna leave so we asked for our bill, it took about more than 25mins and then the manager approached us and said its taking her a while as we had groupon vouchers and shes just trying to work out or bill and when i asked her how long more do we have to wait as we have been waiting all night she got a little irate and didnt even apologise. Finally got our bill at around 9pm. WILL NEVER BE COMING BACK TO THIS RESTAURANT, food was rubbish and the service was worst. Better go to a much cheaper place and theres no shortage of nice and cheap restaurants in durham with first class customer service. Avoid at all cost!!!!!!

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Seth S . 2019-09-30

MORE AT TripAdvisor

I don’t have any problems with the hotel, but it’s with one of their restaurants that I was very disappointed with. Collage was the worst, by far, restaurant that I have ever dined in with. My family and I have been looking forward to our dinner as we were celebrating one of our member’s milestone. To our dismay, we were seated waiting for almost an hour for every request we have. We arrived a few minutes before our reservation, asked for our orders after sitting there for almost an hour despite our effort of getting their attention. The female server who looked like she was training someone took our orders and seemed like she didn’t write everything we ordered. We waited and waited for our food and kept on trying to catch their attention. Finally, when we got their attention, some of our orders were missing and one of us had to stand up, walk to their station to get their attention. We had to wait for at least 30 minutes for our drinks, 30 minutes for our starters, another 20 minutes for our mains, and 30 minutes for our drinks. We noticed that some customers who arrived after us were served first and got their meals ahead of us. When we finally got our starters and our mains, we had to wait for almost an hour for our drinks to be served. Not to mention the food that we were served were not warm enough and some tasted like they were not ag par with what they advertised. Finally when we asked for our bill, we waited for another 30 minutes for it and when we complained to the manager, it seemed like she got irritated or annoyed by our comments and rushes to finish our transaction for us to leave immediately. She frowned the whole time and left the machine all for us to finish paying for our bill and didn’t even bother checking if we got all our orders and things straight. Was it because we were asians? It seemed like it. Because with the time that we were left behind to look at other customers around us, locals were served best and promptly while other nationalities/races were left to wait batting our eyes off until they notice us. Bad service! Bad food! Never ever come to this restaurant if you were to celebrate a very important occasion as they will only ruin your night! So disappointing, really!!!

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aj012216 . 2019-09-30

MORE AT TripAdvisor

We only ate here on our first evening in Durham because we were tired after a long journey to the hotel. The menu was restricted and certainly much different to that published on the web site Service was friendly but the staff has not been trained e.g simply put the bottles of wine and water on the table and walked away. The food was nicely cooked and flavoursome.

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JohnandTuula . 2019-06-11

MORE AT TripAdvisor

Mostly excellent service and rapid unlike most other places we ate at in Durham. The food was good though a little limited in choice. Some of the younger staff were a little inexperienced but very willing.

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Victoria W . 2019-06-10

MORE AT TripAdvisor

Due to staying in the hotel me and my boyfriend decided that eating in their restaurant would make sense. From being seated it took us 15 minutes to be asked what drink we would like, once placing this order the waiter told me she would bring some water and bread. A couple next to us were seated with their drinks, water and bread before we got our drinks and then had to ask for our water and when we did ask, the male waiter made us seem like an inconvenience and we didn’t receive any bread. The food was ok, nothing special. Overall the atmosphere wasn’t the best and the service was shocking. Gutted because the hotel is one of our favourites however will not be eating here again.

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Tegyn S . 2019-05-27

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Ate here for dinner whilst a guest at the hotel. We had purchased a groupon voucher for 2 courses and a glass of wine for 2.

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Nan2272252117 . 2019-03-04

MORE AT TripAdvisor

Trash. Food was not good. The service was Even worese. Dont order the streak. Would'nt visit again. Sorry

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juliecocozza . 2019-02-17

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The menu was half the size of the one currently on there website and the service was not good at all.

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M400K . 2019-01-30

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The food was better than expected, and the desserts (we tried all of them) were quite good! Though an attempt has been made to help eaters feel they aren’t in the hotel, we were still very aware that we were near a hotel lobby. The service was slightly slow but very kind and helpful. Overall, we enjoyed our meal together.

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JulieKLark . 2019-01-16

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At times bland with variable service. Some good bits though and a nice environment. The service setup needs a rethink.

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246170 . 2018-12-02

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Dad and 17 year old daughter; I was fine, but she struggled a little to choose her main, as she would have liked a stir-fry style healthy option, but the sweet potato fries saved the day!! My burger was very pleasant.

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ReigateBigdaddy . 2018-09-23

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Do not be fooled by the picture advertising this restaurant. The menu was basic and very overpriced. My main of pork was very salty and more a child's portion. You need to add sides of you want potatoes etc. Breakfast was ok.

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Janet C . 2018-09-03

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The menu for adults is rather odd and mismatched, The kids set menu is actually surprisingly good and my son enjoyed it. I ate liver parfait just to keep with company, which was OK, but not more. Staff were very attentive and helpful.

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sophie c . 2018-08-27

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Have tried out the menu using groupon. Very good deal for two people. The menu doesn't have a vast amount of choices but the food is really good. I recommend the prawn cocktail to start followed by garlic and rosemary chicken, half chicken cooked with skin on served with fries. Service from Toni is excellent.

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scooter1111111 . 2018-08-27

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We stayed two nights in the hotel and that was all fine, but we regretted having dinner in the hotel's Collage Restaurant. The menu was rather boring and limited, the food little better than you would get in a motorway service station, but the prices, both for food and wine, were simply excessive - a case of taking advantage of a fairly captive market!!

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T8222AJjohnw . 2018-08-14

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As it was raining, my thoughts of walking to the Market Square and finding a local restaurant were dismissed and I had supper in the Collage restaurant. No atmosphere with bare wood floors and canteen-like tables and chairs a disappointment. Ordered Liver pate with chutney and toasted sourdough (£8.00) as my starter. The pate came with a monstrously thick crust of butter which added nothing to the dish. The toast was presented cold - how many restaurants make the simple error of toasting read too early? The pate was bland but not inedible. Main course of fish & chips (£15.00) should have been a winner in the North East but the battered cod was straight out of the freezer, the thin chips were not crisp and the hotel could not offer the "caviar of the region" proper marrowfat (mushy) peas with frozen peas as poor substitute. This was very moderate institutionalised hotel cooking and not recommended.

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Brian M . 2018-05-11

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Did not want to eat a steak. I decided to have the super salad with salmon (15 pounds). It was so good. I was filled and I had hard time to finish it. But I did. There were tomatoes, avocado, feta cheese, arils, edamame beans, cucumber, honey & mustard dressing, mixed grains, baby gem and rockets.

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Rabah_97 . 2018-05-03

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Hotel restaurant of Radisson Blu serves delicious dishes from the card for lunch or dinner which I sure will coming back on my next visit. During my only stop-over, I only have used it breakfast. It is very good.

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Animefan1980 . 2018-04-29

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After a long journey we decided to stay in the hotel for dinner... On the positive, the staff were friendly and the wine delicious, but the food very disappointing and expensive. Wanting to keep it affordable we asked for Pizza menu (not given and we wouldn't have known they served them if the receptionist had't mentioned it) but my choice of goats cheese and caramelised onions was so poor it had barely anything on it!

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Nannekederu . 2018-04-23

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The breakfast was delicious! There was a huge selection of cold meats including salmon, cheese plus a variety of hot breakfast items. If you wanted your eggs fried you had to ask for those on request. Plenty of other items to choose from including cereals, muffins, cookies (which were amazing!)

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LeanneConaway . 2018-04-04

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We visited for afternoon tea using a Groupon voucher, which should have been a way for the restaurant to showcase what it offers and ensure we return - something that is unlikely. We were greeted and seated rapidly, and the afternoon tea was served quickly but we were never asked how it was or whether we wanted anything else after the food arrived. I expect servers in four-star hotel restaurants to be far more attentive. I thought the atmosphere of the restaurant was soulless. The food itself was okay but I would have baulked at paying the full price: even taking into account the offer we had I think top dollar was paid for the experience.

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StuartTravelandTours . 2018-03-13

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We stayed at the hotel for 5 nights and used the restaurant twice with friends.

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CR8 . 2018-03-04

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We visited here with friends who came up from London. Its quite a limited menu and struggled to find something appealing. First course I had the prawn cocktail which was bland I then had the grill which was if it had been cooked and put under the heater so things that were crispy shouldn't have been and the sausage was if someone had made a mistake on the measurement of salt. The coleslaw side was bland. My partner had the same apart from the starter. My son had a steak which he wanted cooked blue but was medium. My friends had soup and prawn cocktail and one had Caesar salad and requested no tomatoes but it came with tomatoes. I can't fault the service as staff were so lovely and felt so sorry for them to have to serve such awful food. We have so many great restaurants in the area don't waste your money here.

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Celriacandbasil . 2018-02-21

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With a group of colleagues. They forgot about my pizza so I had to wait 5mins while everyone else ate their mains. When it arrived, it was a soggy mess. They had quickly microwaved a frozen pizza and added the topping.

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kevinrichards0n . 2017-12-09

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I visited the hotel for an evening meal with friends parking my car in the hotel car park. The parking ticket machine wasn't working so I followed posted instructions and dialled a number on my (oldish)mobile phone which asked for my credit card and car registration number etc to be keyed in on the phone pad. As the keyboard is only numeric this took a while as letters are more complicated than numbers. And it was dark. Eventually I succeeded but it was a frustratingly slow process and must have taken at least 15 mins. I think I paid for 2 or 3 hours but there was no confirming SMS message only a later charge to my credit card. The convivial meal lasted about 3 hours after which I left the hotel by my hire car (I was visiting the UK). I couldn't work out how I could pay for any excess time I might have incurred. Next thing I know is that Hertz have billed me £42 to give my details to Parking Eye, the Company running the car park. Now I have a parking charge notice from Parking Eye for £100. So the total cost of my admittedly nice meal was around £190!! I am really annoyed by this as I was certainly not trying to evade paying and feel I have been very unfairly ripped off.

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DavidB1602 . 2017-11-23

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Visited here on a Groupon voucher and the food/service was so good we booked again for two days later. The was an adequate choice for a groupon voucher on the menu so plenty to choose from. The food was a a really good standard served quickly and hot. The food not only tasted superb but was great to look at on the plate. The service was second to none with our waitress (Victoria) being outstandingly professional, she was friendly, attentive, chatty and always smiling. We took two grandkids with us and she was absolutely fantastic with them. The restaurant should hold this young lady up as a shining example of how a member of staff should treat customers which was absolutely excellent and worked her socks off ensuring that all the tables she was serving got the best service possible. I will certainly be returning here in the future.

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Newmarskeman . 2017-11-09

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Good selection of food. Reasonable prices. Very friendly waiter. Expensive wine...£10 a glass! Not majorly atmospheric but it was a business trip!

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Cordelia M . 2017-11-04

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Stayed at the hotel with a friend so we booked in for breakfast every morning.

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Pincham . 2017-10-12

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The food was what you'd expect from a hotel but the evening waiting staff were brilliant taking time to chat...

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HellomynameisJoanie . 2017-10-05

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Visited on a Saturday night using a groupon deal. Service was excellent, surroundings lovely and relaxing, (except for the horrendous background jazz music!) The restaurant was approx 2/3 full so plenty of atmosphere. Upon being seated, we were presented with table water served with cucumber and two different breads. The house wine proved to be very palatable. We chose prawn cocktail and avocado on toast to begin - both very good, followed by fish and chips and salmon and cod fish cake, again both excellent. A word of warning- the fish cake is not the usual potato affair, this one is pure fish and very filling!. Too full for dessert, but they looked good too. All in all an excellent meal at the bargain price of £32

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hls-durham . 2017-09-17

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the menu has all day breakfast /eggs benedict and kegiree has three of the choices same. limited other choices and expensive for what you get

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Barry M . 2017-09-09

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Bought a Groupon voucher for sparkling afternoon tea for £26.95 for 2 people, really easy to check availability & book using the link. Upon arrival we were greeted warmly & offered a choice of tables as it was relatively quiet (only 1 other duo present). The young lady meeting & greeting was very polite & efficient, don't recall her name but Victoria was a delight too, so refreshing to deal with both of them. Food delivered to the table closely followed by coffee, 4 different types of sandwiches, an array of fancy cakes & scones with cream & jam, just advised to catch their attention as/when the prosecco was required, another flask of coffee was also brought when requested, we knew staff were on hand if required but they weren't in your face & the restaurant & bathrooms were impeccably clean, for what we paid it was an excellent deal, however I wouldn't dream of paying that each as per the menu, not worth it, but be your own judge from the photos, by the time we left at 4 it was rather busy, if you fancy a bit of a treat then you won't go wrong

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SharonJT67 . 2017-09-02

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We had breakfast each morning of our 3 day stay and dinner for 2. Breakfast had a comprehensive range (hot and cold) and eggs cooked while you wait. Evening menu was also good.

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HoorooImOff . 2017-08-10

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I ordered for side, roasted veg and for main I had roasted cauliflower. Lovely food, properly baked, having all what it should have, but sweet because of sultanas, and lot of almonds.

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Gaurav S . 2017-08-10

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This is the restaurant attached to the Radisson and I expect very few people will visit unless staying at the hotel. I ate here as it was raining heavily when I was staying at the hotel and all the other restaurants are at least 10min walk away.

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md1mm . 2017-08-08

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The food here is very much overpriced and not the finest cuisine you would expect from such a fancy hotel. Staff on the other hand are lovely and attentive. Wine is expensive around £9 for a large glass but was nice. The food was distinctly average. The burger was fine and chips slightly warm. I wouldn't rate the terrine at all- it was tasteless. The restaurant have just started offering meals through Groupon and I'd say if you get a deal through there it's probably worth it. I won't be back as there are far better places to eat in Durham.

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Q6389IRheathert . 2017-08-02

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Was staying at this Hotel and cam here for breakfast daily.

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Rick_Yvanovich . 2017-07-09

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I don't want to eat burgers or fish and chips, and certainly not at the prices. I initially chose the lamb rump, but was informed by the waitress that it was a 40 minute wait. The only appealing choice on the menu for me was the 'Fillet of Seabass' which was good but not particularly tasty, and as there was nothing to tempt me on the menu, we ate out on our second night. Avoid the 'Rosemary Chicken' as it's a 30+ minute wait, comes as a whole chicken with pot of fries; it's so unappetising, but I picked at it as hungry and left the bones!

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4407KR . 2017-06-26

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We were stopping in the Hotel so we decided to give the restaurant a try.

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laurensU5990WD . 2017-02-24

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It's so nice to stay in a hotel that offers fine fayre on site. With so many hotel chains to choose from. The Blu is always a great option if nearby. Not fine dining, but certainly good food and equally attentive service. Keep it up.

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DPR15 . 2016-11-30

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We visited the Collage restaurant during our stay at the Radisson hotel. The booking was for 6.30pm right at the beginning of dinner service. Our waitress was quite friendly and took our order. We did have to wait quite some time for our meal to be served which was not a major issue since it was a relaxing evening for us. At this time only two other couples in the restaurant at the same time. Our meal was most enjoyable and the issues only started to appear when we wished to sign our bill. The restaurant had started to get busier when it came to requesting our bill and it took three requests for our bill from the waitress and thirty minutes waiting time in total before finally receiving it. The waitress was very busy and the request for our bill constantly seemed to get pushed back in her list of priorities. Not entirely her fault since she was under a lot of pressure but the restaurant should have been aware that additional staffing may have been required over periods of dinner service and could have managed the situation better.

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legend14 . 2016-11-06

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My wife and I decided to eat here as we were staying in the hotel for the weekend. We were initially shown to a wobbly table but once we pointed this out we were given a choice of others as it wasn't busy. The menu is fairly small however we did find something for each of us and were happy with our choices. Overall the food was ok, well presented and tasty however we felt it was little pricey for both the food and the drink.

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Paul M . 2016-06-26

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