The Biltmore Mayfair, LXR Hotels & Resorts in City of London, Westminster

The best of the best Rooms are incredibly good

It was a remarkable i stayed 1 week and the staff was friendly and the people was very friendly and the food was good i had a good time

Unacceptable Behavior from Doorman – on 04/03/2025 at around 22:00pm Disappointed I have been visiting the Biltmore Mayfair Hotel for a long time and have always followed proper etiquette when using the hotel’s facilities. On multiple occasions—over 60 to 70 times—I have sought permission from the reception staff before using the restroom, and they have always been accommodating and respectful. However, during my recent visit today ,I had a deeply upsetting encounter with the hotel doorman, an older gentleman around 50–60 years old. Despite not stopping me at the entrance, he later confronted me in an extremely rude and inappropriate manner. Instead of simply stating that the facilities were for guests only, he made an offensive and discriminatory remark, implying that only Asian guests were allowed to use them not randomly Asian from outside . This was shocking, painful, and completely unacceptable. When I tried to explain that I had already obtained permission from the reception, he dismissed it, saying that it was solely his decision who could enter or not. If that were the case, why did he not stop me in the first place? His behavior was unprofessional and discriminatory, something I have never encountered at other prestigious hotels in the area, such as Claridge’s, Conrad St. James, or St. Ermin’s, where staff always treat visitors with respect. I am extremely disappointed and urge the hotel management to address this serious issue. No guest or visitor should ever experience such treatment at a luxury establishment. I hope the Biltmore Mayfair takes immediate action to ensure all staff uphold the high standards of hospitality and inclusivity that the hotel claims to represent.

We had the pleasure of spending five nights here, and it was absolutely WONDERFUL! The staff are incredibly professional and exceptionally friendly, making you feel truly welcome. The service is outstanding. The rooms are spotlessly clean – in fact, we’ve never stayed in a hotel with such meticulous housekeeping before! The rooms are also very spacious, even when you move the twin beds slightly apart. The entire hotel, including the rooms, is remarkably quiet, ensuring a restful stay. The breakfast buffet is generous, beautifully presented, and leaves nothing to be desired. The food is absolutely delicious. The location is fantastic – just a 5-minute walk to Oxford Street, 10 minutes to Bond Street Station, and 10 minutes to Green Park Station. This hotel is definitely worth recommending!

The hotel's location is ideal, in the heart of London. The price/quality ratio is quite adequate. The rooms are clean and comfortable and spacious. I recommend this hotel 100%.

The rooms are spacious, the service is good. I have stayed there more than once since its opening, but the strange thing is that on the last visit, I was surprised by the addition of an amount as a 5% service fee, knowing that the service is the same (cleaning the rooms and carrying bags), so I do not see any need for it, and these fees are not mentioned in the reservations. I was surprised by it upon arrival.

I had a wonderful experience at the Biltmore lobby, thanks to Sneha! She provided exceptional service—attentive, friendly, and professional. She made sure I had everything I needed and went above and beyond to make my visit enjoyable. It’s always great to see staff who genuinely care about their guests. Thank you, Sneha, for making my visit special!

Had an incredible stay! The staff were so friendly and accommodating, always going the extra mile to help with anything we needed. The atmosphere was warm and welcoming, making us feel at home. Great location too, all the shopping and food destinations were within a short walking distance. Can’t wait to come back!

I got a chance to have a drink in the pine bar of the hotel, they provide exceptional service. The bar has an elegant art deco and refined atmosphere. The cocktails are amazing, they do have selection of snacks , overall the pine bar is recommended for those seeking a luxurious and inviting environment in London.

Rooms with modern decor. Service throughout the hotel was amazing with all staff ready to assist when required, and the location is with access to the main shopping district, also close to train stations.

The location is undoubtedly the hotel’s strongest asset. Situated in the heart of Mayfair, it offers easy access to London's attractions and shopping. However, once you step inside, the experience falls short. The rooms are surprisingly small, especially considering the hotel's reputation. The lobby can often feel crowded and the rooms noisy, where you can hear other guests and street traffic. Another small thing, the towels, unfortunately, show signs of wear and tear, which is a minor but noticeable detail. While the hotel's decor is tasteful, it doesn't stand out as particularly exceptional.

Was only here on business but definitely felt a good place to stay

Coffin-sized rooms, literally too small for even one person. Rude, amateur and unprofessional staff. Below average breakfast with nonexistent service. Lots of guests from the middle east.

Not recommended ❌❌❌❌❌ Worst hotel ever. I recently stayed at the Baltimore Hotel in London, and unfortunately, my experience was far from satisfactory. Firstly, the cleanliness of the hotel left much to be desired. The room was not properly cleaned, with visible dust and stains that made me feel uncomfortable throughout my stay. For a hotel of this caliber, I expected much better attention to hygiene and cleanliness. The service was equally disappointing. Staff were unresponsive and unhelpful, making me feel like my concerns were a burden rather than a priority. Even basic requests were either ignored or addressed with significant delays, which is unacceptable for any guest experience. On top of all that, the noise levels were unbearable. I could hear loud noises from neighboring rooms and the hallway throughout the night, making it impossible to get a decent night’s sleep. It felt like there was no soundproofing at all. Overall, my stay at the Baltimore Hotel was highly disappointing. I would not recommend this hotel to anyone seeking a comfortable and peaceful experience in London.

Worst experience ever, worst service

⭐⭐⭐⭐⭐ Perfect Spot for a Quick Coffee Meeting ☕✨ This hotel has become one of my go-to spots for quick coffee meetings, and for good reason. The setup is absolutely lovely, with plenty of spacious seating areas scattered across different spots, each offering a unique vibe. 🛋️🌟 Whether you’re looking for a cozy corner for privacy or a more open space to enjoy the atmosphere, this place has it all. It’s easy to have a focused conversation while still enjoying the elegant surroundings. The coffee is always great, and the drink selection offers something for everyone. The staff is attentive without being intrusive, making sure your experience is seamless. If you’re in need of a comfortable and stylish spot for a casual meeting or just a quick catch-up over drinks, this hotel is definitely worth considering. Highly recommend! 👌✨

It's one of the best 5 stars hotel in Mayfair area in London city. Nice location Amazing staff

I hated it, we waited 30 minutes to eat breakfast then it closed DONT RECOMMEND!

Good but next room was too noisy we had issues sleeping comfortably. We complained but no action taken

Great location and Very kind door men Mr. Raul and Mr. Richard. I have visited the biltmore hotel for several times now, my last visit was last January it used to have very great service and management staff. but this time it was different, the housekeeping service was not great they used to be better, and the lady from guest relations on the phone where unhelpful The worst thing where the bed matters, are very bad I walk up with bad neck pain.

THE best hotel gym I've ever been to. Has absolutely anything you need.

Very good service and great place Thanks Jessa

I would like to commend Frehiwat for her exceptional service. She ensured everything we needed was taken care of efficiently and promptly. Her quick and professional assistance truly stood out. On another note, Chris from the concierge team also provided excellent support. Thank you for making our experience seamless!

I recently stayed at this hotel and it’s my fourth time with them and overall, I would give it a five-star rating. The service was exceptional. However, I found the price a bit on the expensive side. I was also quite surprised by an unexpected service charge of £240 that was added to my bill at the end of my stay. When I booked the room, it was stated that all taxes were included, and there was no mention of this additional service charge. Given the already high cost of the stay, this extra fee felt unnecessary and confusing, especially since all charges were supposed to be included upfront. Despite the wonderful service, this lack of transparency around fees left me disappointed as I have not experienced this the previous times i stayed here.

Beautiful venue - we attended a wedding event here and the staff were very helpful and attentive to our needs. Good food and overall amazing experience.

Disappointed about my 1st time to stay at this hotel , am a fan of Cafe Royal hotel “ they always attend my request on spots “ From the moment i enter their hotel till i leave i never ever face any issue they always exceeded my expectations and which i can salute their hospitality, please go and check their service provided.

Went to the hotel for a wedding. Fabulous facilities.

The best hotel in London, rooms, services,everything is great

The hotel and the lobby are all wonderful. There is no bar. The afternoon tea is delicious and varied. The rooms are spacious and clean with new, elegant furniture. The hotel is suitable for the elderly and children.

I stayed here more than 4 times in different occasions, the last one in the summer was not up to the expectations and the value.

Every thing is good but the service not good

An upscale hotel with a beautiful location, but an important point is to take larger rooms 👍

Our good to go for Mayfair! Always clean, staff very professional, family friendly, room service is very good and the location is perfect. Tried a lot Hotels here this is by far our favourite

Excellent hotel & professional staff

Excellent room’s & excellent facilities in the room. The bathrooms have the japanese bidet which is great & not mentioned on their website. The family suite is fantastic. It has a king bed & 2 queens with a largeeeee bathroom & a L sofa. It was really good. I also liked that the room service upon finishing their supervisor would check. The hotel doesnt have a spa but when i asked for a recommendation they directly booked a lady to come in same day to massage me. There is a park right infront of the hotel which really helped with the toddlers when they needed to get their energy out. There are also alooot of cafes just behind the hotel and around it. Finally. The security of the hotel 👌🏻👌🏻👌🏻 there are 2 doors for the hotel, one from the back and one infront of the park. I really recommend this place for families +++ they provided sterilizers for baby bottles. I didnt like one thing, upon checking in at the beginning there was a guest that was fighting quietly out of frustration regarding the service charges.. upon checkout i was in the same position. This means that most of the guests agree on the same thing. Service charges are not mentioned with the fees. I paid in advance fully for 3 rooms to avoid having issues upon checking out however i had to pay 800+ pounds for service charges. (What if i didnt have that?) i think theh shouldv mentioned that upon paying upfront for the rooms.

The hotel is tidy, but the rooms are dusty and clearly need renovation. I expected it to be better than this for its prices and reputation. I stayed at the hotel twice in two weeks, separated by a flight outside London, and left my bags with them. They asked for a daily sum for each bag I left. The hotel service was different during my first stay. They prepared the extra beds I requested, in addition to providing nice baby supplies. On the second stay, I was in a different hotel that did not have baby supplies or prepare the baby bed, and they took a long time in not answering the bags after we asked for them twice. The first time they gave us a tidy room on the third floor, but it seemed to me to be run down, in addition to the fact that its refrigerator was not cold, and the water sprinkler was not working. On the sixth floor, the second time, everything was fine and it seemed to me that it was newer. I do not recommend their breakfast, the options are very limited and it was mostly not delicious. The breakfast area is cluttered and they need to be checked for cleanliness. The doormen at the door have an unnatural amount of kindness, they open our souls every time we enter or leave the hotel 🤍 The location 💯 is excellent and fantastic, everything is close at the same time, the neighborhood is elegant and quiet, and directly opposite it is a nice and well-kept park 👏🏼

The location, service, and rooms were all great during our 10-day stay with my wife. We will definitely be coming back in the future. Overall, a wonderful experience.

Gorgeous rooms at a wallet friendly price.

I came here to the lobby bar for a meeting and the staff could not have been more kind and helpful! I was so hot and uncomfortable when I arrived but one of the attendants came straight over with a hand fan for me which was so kind and thoughtful! I would love to be able to stay here but my short experience was fabulous to say the least

Attended a FT Global Talent conference, held at the Biltmore Mayfair. It was my first visit, and I got a warm welcome, before being ushered to the cloakroom to leave my umbrella, then on to my conference room. The lobby area was well designed with good ambience. So I felt immediately at ease. Ended up enjoying a brilliant event, and making new business connections too.

My favorite hotel of all time. Great location, accessibility, facilities and vibe. It will always be my first choice once Im back in London.

فندق جداً جميل ومريح ومحترفين بخدمتهم بتنظيف الغرف المستمر ويمتاز بموقعه الاستراتيجي