The Biltmore Mayfair, LXR Hotels & Resorts in City of London, Westminster

I recently stayed at this hotel and it’s my fourth time with them and overall, I would give it a five-star rating. The service was exceptional. However, I found the price a bit on the expensive side. I was also quite surprised by an unexpected service charge of £240 that was added to my bill at the end of my stay. When I booked the room, it was stated that all taxes were included, and there was no mention of this additional service charge. Given the already high cost of the stay, this extra fee felt unnecessary and confusing, especially since all charges were supposed to be included upfront. Despite the wonderful service, this lack of transparency around fees left me disappointed as I have not experienced this the previous times i stayed here.

Beautiful venue - we attended a wedding event here and the staff were very helpful and attentive to our needs. Good food and overall amazing experience.

Disappointed about my 1st time to stay at this hotel , am a fan of Cafe Royal hotel “ they always attend my request on spots “ From the moment i enter their hotel till i leave i never ever face any issue they always exceeded my expectations and which i can salute their hospitality, please go and check their service provided.

Went to the hotel for a wedding. Fabulous facilities.

The best hotel in London, rooms, services,everything is great

The hotel and the lobby are all wonderful. There is no bar. The afternoon tea is delicious and varied. The rooms are spacious and clean with new, elegant furniture. The hotel is suitable for the elderly and children.

I stayed here more than 4 times in different occasions, the last one in the summer was not up to the expectations and the value.

Every thing is good but the service not good

An upscale hotel with a beautiful location, but an important point is to take larger rooms 👍

Our good to go for Mayfair! Always clean, staff very professional, family friendly, room service is very good and the location is perfect. Tried a lot Hotels here this is by far our favourite

Excellent hotel & professional staff

Excellent room’s & excellent facilities in the room. The bathrooms have the japanese bidet which is great & not mentioned on their website. The family suite is fantastic. It has a king bed & 2 queens with a largeeeee bathroom & a L sofa. It was really good. I also liked that the room service upon finishing their supervisor would check. The hotel doesnt have a spa but when i asked for a recommendation they directly booked a lady to come in same day to massage me. There is a park right infront of the hotel which really helped with the toddlers when they needed to get their energy out. There are also alooot of cafes just behind the hotel and around it. Finally. The security of the hotel 👌🏻👌🏻👌🏻 there are 2 doors for the hotel, one from the back and one infront of the park. I really recommend this place for families +++ they provided sterilizers for baby bottles. I didnt like one thing, upon checking in at the beginning there was a guest that was fighting quietly out of frustration regarding the service charges.. upon checkout i was in the same position. This means that most of the guests agree on the same thing. Service charges are not mentioned with the fees. I paid in advance fully for 3 rooms to avoid having issues upon checking out however i had to pay 800+ pounds for service charges. (What if i didnt have that?) i think theh shouldv mentioned that upon paying upfront for the rooms.

The hotel is tidy, but the rooms are dusty and clearly need renovation. I expected it to be better than this for its prices and reputation. I stayed at the hotel twice in two weeks, separated by a flight outside London, and left my bags with them. They asked for a daily sum for each bag I left. The hotel service was different during my first stay. They prepared the extra beds I requested, in addition to providing nice baby supplies. On the second stay, I was in a different hotel that did not have baby supplies or prepare the baby bed, and they took a long time in not answering the bags after we asked for them twice. The first time they gave us a tidy room on the third floor, but it seemed to me to be run down, in addition to the fact that its refrigerator was not cold, and the water sprinkler was not working. On the sixth floor, the second time, everything was fine and it seemed to me that it was newer. I do not recommend their breakfast, the options are very limited and it was mostly not delicious. The breakfast area is cluttered and they need to be checked for cleanliness. The doormen at the door have an unnatural amount of kindness, they open our souls every time we enter or leave the hotel 🤍 The location 💯 is excellent and fantastic, everything is close at the same time, the neighborhood is elegant and quiet, and directly opposite it is a nice and well-kept park 👏🏼

The location, service, and rooms were all great during our 10-day stay with my wife. We will definitely be coming back in the future. Overall, a wonderful experience.

Gorgeous rooms at a wallet friendly price.

I came here to the lobby bar for a meeting and the staff could not have been more kind and helpful! I was so hot and uncomfortable when I arrived but one of the attendants came straight over with a hand fan for me which was so kind and thoughtful! I would love to be able to stay here but my short experience was fabulous to say the least

Attended a FT Global Talent conference, held at the Biltmore Mayfair. It was my first visit, and I got a warm welcome, before being ushered to the cloakroom to leave my umbrella, then on to my conference room. The lobby area was well designed with good ambience. So I felt immediately at ease. Ended up enjoying a brilliant event, and making new business connections too.

My favorite hotel of all time. Great location, accessibility, facilities and vibe. It will always be my first choice once Im back in London.

فندق جداً جميل ومريح ومحترفين بخدمتهم بتنظيف الغرف المستمر ويمتاز بموقعه الاستراتيجي