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3,95

Based on 1.643 opinions finded in 2 websites

4.0Ambience4.0Cuisine4.5Service
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Nº 373 in 672 in Rotherham

Nº 6 of 12 American in Rotherham

CUSTOMERS TALK ABOUT DISHES WITH..roastribsmeatchickencheeseporkburntonionsteakpizzapotatoescooked

comment_iconOpinions

Great family lunch, food and service was excellent

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Geoff Barr . 2024-09-09

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Go hungry as the portions are really big. Staff are really nice. Lovely place. And free meal if it's your birthday 🎂 always a bonus

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Sharon Mcintyre . 2024-09-07

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Great smoke house, food excellent , staff friendly and helpful , highly recommended.

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michelle bennett-o'hara . 2024-09-06

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If you're planning a visit, then don't. Food is just regular pub food and the place was empty when we went. Lovely service staff but awful management. Manager was rude when I asked for a refund for my food as it was disgusting and I could t eat it. When I mentioned my problems with the food I was confronted by a very rude elderly lady (manager) who basically dismissed my comments and very reluctant to refund. Food is very average pub/burger van type food. Wouldn't recommend.

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Natasha Hanson . 2024-09-02

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Went for Sunday lunch, booked in advance, turned up to be told there was none left. Poor service, could have been told prior but weren't even told until we asked when sat at the table.

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Rachel Bailey . 2024-08-30

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I took a solo visit a couple of weeks ago to try out the food before booking for a family birthday meal. The food and service was excellent, needless to say I went ahead to book for the family birthday meal and am very much looking forward to sampling something else from the menu. (I had the beef brisket sunday lunch)

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Kerry Smith . 2024-08-29

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I've been to The Big Smoke previously and enjoyed their burgers. We booked to return for our anniversary meal after receiving numerous emails advertising their new pizza range, which I wanted to try. Very disappointed to find that they weren't serving pizzas on the day we went, as there is no information on the emails/website/socials that pizzas are day specific menu items. Decided to try the ribs instead but didn't enjoy them. Looked great, but I found them a little dry and chewy. Plus not a fan of the huge chunky homemade "chips" served with it, they are more like roast potatoes and some were hard in the middle.

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Daniel Baggley . 2024-08-28

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Absolutely lovely food, and great service

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Paul Moorhouse . 2024-08-28

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Sunday lunch. Huge portion and best gravy I've tasted for a long while.

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Anne Barlow . 2024-08-22

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Well, we got truly stuffed! All 3 of us, Burger, Ribs & Chicken for me. Tasty, hot & satisfying, great desserts too. Service was grand too, many thanx to Chris & the young lady who looked after us..

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Jonathan Wilkinson . 2024-08-21

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Been today for the new Sunday lunch. Look lovely when arrived but unfortunately the whole dinner was ruined by the gravy which was really salty. Couldn’t eat it. Very disappointing

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Carole Gregory . 2024-08-18

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Absolutely awesome food. Beast of a burger packed full of flavour. Highly recommend 👌

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Paul Thornley . 2024-08-17

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Dine in tonight in 3, with a reservation for 19.00. Ordered the ultimate grill platter, mac and cheese and peppercorn sauce. The food was disgusting...we asked for medium rare steak and it came well done, the mac and cheese sauce was separated and all the oil on the surface, the chicken breast was dry as a boot, the wings were covered in that much sauce and the chips and onion ring were bathed in the oil. The only good thing was the pork rib. All the food end up in a container so at least our dog will eat it after we paid £47.50. Ordered a coke zero which was tasteless, probably the syrup from the gun was finished. We paid at the bar and left but the worst part of the night was when we were getting in the car, the waitress came and acussed us of not paying the bill in front of other people.I had never felt so humiliated in my life. My partner went inside and showed her the bill and she said OK. Overall the whole experience was disgusting. Stay away from this place if you don't want to feel worst then thief's.

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Andreea Iordache . 2024-08-13

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Starter's we're very nice . My philley steak was like rubber. Travelled 40 miles to try this . Would I recommend . Absolutely not

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Jason Mcphee . 2024-08-10

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Eaten here a few times for evening meal but this visit was for the newly advertised Breakfast menu. Lovely service and really nice, clean food. Not greasy. I will visit again.

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Martyn Etches . 2024-08-06

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I went here recently with a party of 12. All service was handled excellently, despite the size of the party. If you’re looking for a big plate of meat, this is the place.

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Thomas Morton . 2024-08-06

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We’ve been talking about going to the Big Smoke for quite a while now and ended up going for the first time tonight. The service was fast and the food drinks were brought to the table without an endless wait, great! The food, however, did not live up to expectations. My son ordered a child’s pizza (on the menu a child’s pizza is described as “margherita or pepperoni just a tad smaller”) expecting a pizza similar to one my partner had ordered just a bit smaller, it was tiny (reminded me of a little microwave pizza), my daughter had chicken strips which she said had no flavour. My partner reluctantly ordered an American Dream pizza (initially put off by the blue cheese and garlic sauce) but really enjoyed it. I couldn’t decide what to have so chose the Big Smoke sharer to have as a main (I’d always wanted to try frickles and these were on it). The kids had my mozzarella sticks which they said were nice. The beef brisket in gravy was nice (apart from the thick gloopy bits of gravy), the chicken wings were okay - not much flavour. I didn’t eat the nachos (we’d had some already as a starter) but the frickles were swimming in grease. Not in a nice light batter like I was expecting, a heavy greasy, overcooked batter that had soaked up every ounce of oil it was cooked in. It’s now over 3 hours since we left and I feel sick 🤢 as a dog (our dog, btw, was quite happy with the kids pizza that my son didn’t eat and the flavourless chicken that my daughter left)

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Kim John . 2024-08-03

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Good food. Large portions. Good service.

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Dawn Shelton . 2024-08-03

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Lovely night with the missus. Pearl looked after us and provided a great table service. Lovely young lady. We will be back

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Chris McVann . 2024-07-27

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Not really my type of food... for the price I paid for my meal I know I would of got better at Sabirs or even Nandos... I only eat the chicken dish and felt the chicken was abit bland. Came with huge chips but tasted really oily and had to cover it with salt to get any enjoyment. Paid £13.50 for my meal and could of got a lot better from Sabirs for that price. But obviously this is a different type of venue, but felt I got less enjoyment than I would at a takeaway. Others got a the Sunday dinner and they seemed to enjoy it But it not really a place for me ..

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SKYJUiCE MMA . 2024-07-24

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We were there on my daughter's birthday.The whole family of eight including my 2 grandchildren.The food was delicious,well prepared and presented..We all enjoyed it .The staff was so helpful,they even put our birthday cake in their fridge since it was a very hot day..We will definitely go back .Thank you so much for a great service and lovely food.

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Joe Chiunye . 2024-07-23

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Great place, took advantage of the Tuesday night burgers 2 for 1, great taste could not fault

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Phil Nuttall . 2024-07-20

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Been as a family of 3 at 5pm on a Thursday. Excellent service with outstanding food. Price was very reasonable considering what we ordered. Will definitely go again.

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Mark Carter . 2024-07-11

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Visited for Sunday Lunch. Had the adults Beef brisket sandwich with roast potatoes and children's carvery. The meals were delicious! Will certainly be going back.

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Mark Stanley . 2024-07-07

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Really great food my friends 1st experience and said it was amazing. Really surprised with the house lager too it was beautiful

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Glynn Duffy . 2024-07-06

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great food and plenty of it. thank you

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Julian Marshall . 2024-07-05

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Love this place , great food , lovely staff , definitely my favourite place to go

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Nicola Hendry . 2024-07-01

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Food was good and serive was amazing, but it was very very empty. Great gor me and the kids, but some people like a busy place.

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Natty Bombbatty . 2024-06-28

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Tried it when it first open and it was good but the next two times we went after that, gristle in the burgers thought it was a one off so did try again and same again

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Mort TheOrc . 2024-06-26

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Great food and range of beers. Would recommend

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david shadbolt . 2024-06-24

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All around great service and food 👍

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Samantha . 2024-06-23

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First time i have been food outstanding staff very good and attentive plus the place was spotlessly clean carnt wait to go back

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Darren Kennett . 2024-06-22

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First time visiting the big smoke went for my son's birthday absolutely Fantastic 💯 recommended will definitely be back 😀 👍

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Helen . 2024-06-22

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Standed pub food at premium prices, rip off

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Luke Parker . 2024-06-16

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We have just arrived home after an early Father's Day meal at The Big Smoke. If anyone is planning a visit there, don't bother and save your money. The service was terrible and slow, and the food was tasteless. After arriving, we were seated quickly and asked if we would like to order a drink, we said yes, ordered, and had to wait about 15 minutes before the drinks finally arrived, bearing in mind it wasn't very busy. We waited about another 20 minutes before anyone came to take our food order and then about 50 minutes before it arrived. Even then, they got one order completely wrong and had to go and remake it. I ordered the Ultimate Grill to share with my son. It looked amazing when it came, but the brisket and the rump steak had no flavour whatsoever. The steak was gnarly, and half of if was inedible. The homemade chips were actually potato wedges, that were so soft, they were disgusting. The ribs were mainly bone with hardly any meat on them. The onion rings had no onion in them, and the coleslaw was served in what I can only describe as a thimble, this was supposed to be a sharer mean. The pork tasted ok, and my daughter said her burger was nice, but for £115 I won't be returning.

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darrell hattersley . 2024-06-15

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Been twice now will never go again had to wait 1hour for mains just so you order more drinks cocktails were separating and the managers reply was awful they were also overheard saying we were awkward customers not the case ( back to Miller and Carters ) my advice DONT GO !!!

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Kay Brown . 2024-06-14

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Not as good as the last time we came unfortunately. Strongly advise against the brisket bon bons we were so excited to try very mushy and just didn't work unfortunately. The ribs were great but the fried chicken to accompany them was just a deep fried chicken breast fillet not battered or anything not what I expected. Long wait between starter and main courses too which meant we were fuller quicker when the mains finally arrived!

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L B . 2024-06-10

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Food is fantastic, service excellent and great atmosphere. only Grumble, the eat free on your birthday, only applies to tables of 4 and above.

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nina thiedeman . 2024-06-09

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7 of us tonight everyone was extremely full and happy with our meals, service was excellent couldn’t recommend enough. Lisa manager can’t do enough! Cake fetched out when asked nothing too much

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Hollie Mchugh . 2024-05-27

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Always wanted to try this restaurant but for various reasons never been able to come until today. Had a lovely meal but difficult to decide what to have as everything looked great, in the end I ordered the big smoke mixed grill, although expensive at £33, it had lots of different meats that I wanted to try. Wasn’t disappointed when it arrived, although sadly it did beat me and I couldn’t finish it all. Staff were really nice and attentive. Hopefully will be able to come back again sometime and try something different.

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Mr Bukaroo . 2024-05-26

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Unbelievable. Huge portions. I had the 40oz tomahawk highly recommended. Have already booked to go again as the birthday person gets it free😆😆

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Ian Taylor . 2024-05-22

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Lovely food, friendly staff, nice relaxing atmosphere and somewhere for the kids to play outside. What's not to like.

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Debra Edley . 2024-05-22

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Really nice BBQ style food. Friendly staff.

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Simon Marsh . 2024-05-17

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I’m a chef from Bournemouth area but it’s a massive surprise. One of best place where I ever been in UK…I’m so said this place is not closer to me. The food the service absolutely amazing. Thank you for this great experience.

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Norbert Kis . 2024-05-17

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Amazing will definitely come here again and very reasonable price. Food top class

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Christina Smith . 2024-05-17

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Food was very average for what you paid and service was very slow. Had to wait 15 minutes to be asked if we wanted a drink and then it took an hour for food to come. I won’t be in a rush to come back.

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James Charlesworth . 2024-05-08

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First time and would definitely come again

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Janet Hague . 2024-05-08

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A bit of austere décor. No colors.

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Slawomir Karbowiak . 2024-05-06

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Excellent food go there regularly love it. Great chef great staff always friendly and professional nothing is too much trouble Would highly recommend this place

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Cheryl Swift . 2024-05-02

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Sunday lunch and burger was excellent service and pleasant young lady's serving us

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Jeffrey Hague . 2024-04-29

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Booked a family meal for Saturday afternoon and it was awful! Not enough staff to cater for the customers, took over 30 mins for staff to come and take our drinks and then longer to actually place our order. Training new staff up on a Saturday probably isn’t the best idea! Then only half of us got our starters. Had to chase staff to get another drink. Errors on the new menu stating certain food don’t have dairy in but then to be told they do, so if you have allergies make sure you double check! Food absolutely rubbish! Came here a few years ago and loved it but I’ll never again go here. Food served with huge potato wedges that weren’t cooked, some items cold, burger bun rock solid couldn’t even cut through it! Would not recommend

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Lyndsey Burkinshaw . 2024-04-28

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Just had a lovely birthday meal here. Food was spot on, large portions, and the service was excellent.

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Mike Kerry . 2024-04-28

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Bit pricey but really nice and amazing gluten free menu

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Liam Sunderland . 2024-04-28

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Absolutely banging food best steak I’ve had in ages! Thank you Chris and Lisa

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smithy2905 . 2024-04-23

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We ordered buffalo wing, good size portion between us, lovely sauce drizzled over. We then had the tomahawk sharing steak. Wow, we asked for medium rare and it was cooked to perfection, with huge potato wedges mushrooms, cherry tomatoes, grilled green beans with just the right amount of bite and home made onion rings with three little pots of sauce. We were served by a delightful waitress Pearl who was attentive and very pleasant. If you like a good steak, make your way to this steakhouse

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Katie Hodgson . 2024-04-23

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Lovely family meal out, burger and ribs was cooked well and great portion size, fantastic service from Natalie, would recommend. The house larger also worth a try.

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Simon Dickson . 2024-04-23

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Really nice place to eat. Food was lovely, staff couldn't be more helpful. Highly recommended

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Kathy Wilkinson . 2024-04-21

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looked better than it tasted came for a birthday meal and being just two of us we were excluded for the free meal offer which was ok as we were ordering food excluded from that offer anyway my ribs were cooked nice but came with plain baked beans not buffalo as stated on menu and the corn on the cob was very soggy and smelt like wet dog, my husband asked for medium fillet steak and it came very well done and for over £30 it was expensive,onion rings were like donuts and the batter was very heavy,i would have said something but we were at the very back and didnt see anyone untill we had finished our meal we came a few years back shortly after it opened and had similar issues but thought it was because it was a new and had a few teething issues so thought we would give it a second chance however it was still very average we paid for 4 drinks and two mains and cost over £83 it had a quantity over quality feel so get the feeling if you like a big plateful of mediocre food you would love this place

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sarah f . 2024-04-16

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Had the sharing platter for £50 size of dish was good, but the quality of food wasn't the best

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Shaun Fisher . 2024-04-15

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Part of food was burnt and the rest was bland I couldn't eat it my husband said his burger was nice but rest was bland onion rings dripping in oil we left disappointed got home and was ill we will not be returning! The staff was very polite may I add and gave us % off our food to apologise.

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Nikki Winfindale . 2024-04-14

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We came here at valentines, and after seeing the pictures and reviews we were really looking forward to it. But I’m the end everything we had was either not very good or lacked flavour etc. When we came in there wasn’t many people at all so I’d understand more if it was rammed up when we ordered but it wasn’t at the time. It came out looking and smelling great but we left very disappointed.

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Aaron . 2024-04-08

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Small car park. Really dirty under the table with chips, salad etc and stood too long waiting for it to be cleaned. Food just okay, not as good as expected. Staff asked us every 5 mins if needed more drinks. Tbh was glad to leave.

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Susan Jenkins . 2024-04-06

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The taste can be improved, I wasn't blown away like I thought i would. Specify what people are paying for. Imagine charging 2 pounds 50 for a tiny jug of dirty cheese without you knowing. The service was great though.

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Uche N . 2024-04-06

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Beautiful food and lots of it! (Needed a take away box). Rump was cooked perfectly! Will definitely be back.

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Catherine Jones . 2024-04-06

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Eleanor was amazing at the front desk! She provides the ultimate ultimate customer service, is so friendly, knowledgeable about all the products and is such a joy to interact with. Give this woman a raise

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evan oliver . 2024-04-05

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Went in for a small brunch. The two dishes we chose ( the bon bons and shrimps on bread and a side of sweet potatoe fries) was more than we could manage. Due to circumstances we had a (small) dinner later on: shared nachos and a side salad - which both dishes were ver, very good. Friendly staff, although we were just before kitchen closing time, it wasn't a oroblem at all.

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Ronn van Etten . 2024-04-05

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Food was okay but the chicken wasn’t cooked! I complained and was told by 2 different staff members that the chef says it was cooked and it was just a vein. So why have we been up all night with food poisoning!!! We only ate one wing each and saw the blood and pink chicken. Will never go back!

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Leonnie Ladds . 2024-03-31

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Excellent food and excellent service, the staff were very friendly and efficient. I got my main course free because it was my birthday which was good! Big portions and reasonable prices, will definitely dine there again!

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Jacqui Bryan . 2024-03-28

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Excellent food, brilliant staff and fabulous prices

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Katherine Gwinnell . 2024-03-19

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Clean well presented staff friendly meal was perfect will return

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Max Cooke . 2024-03-18

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The food was ok nothing to shout about Yorkshire puddings were burnt no mashed potatoes all though the meat was very good looking at other people food that didn't have Sunday roast looks good will go again but not for Sunday roast

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Stephen Culyer . 2024-03-17

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We went for a family meal and were blown away by the experience. Fantastic welcoming staff greeted us, loads of choice on the menu and the quality of the food was amazing. The sharer board was 10/10. Definitely recommend and will be back!!!

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Glen Bott . 2024-03-16

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Brilliant food, quite small menu. Don't sit near the door, you'll freeze!

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Vicky Harrison . 2024-03-10

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It was fairly quiet, really enjoyed the food and drinks, cocktails are lovely... Fairly priced would definitely return.

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Amy Mcmillan . 2024-03-02

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Came here, wasn't great food was very expensive for what you got. Not overly hot. Best part was son got BBQ ribs which from look was nice , allot of fat around the edge. Burgers nothing special.

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Jasonlincoln Babbage . 2024-03-02

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Good food. Busy atmosphere. Accommodating and professional staff.

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__ . 2024-02-28

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It Was our first time at The Big Smoke. I took my husband for his birthday an it was absolutely awesome! We had a very pleasant an very helpful waitress!! The food tasted so fresh & delicious!! We'll definitely be back!!! It's now our place of choice even if its just for a starter an a drink!!

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Adele H . 2024-02-26

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Stake was overcooked wedges was burnt giant onion rings was soggy all round bad tbone stake staff was so nice I didn’t want to complain but £40 for it I would have felt better if they kicked me in the balls

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FXV Panicc . 2024-02-24

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I would like to start with, it was a positive experience...and I gave a 3 for the food and overall, as I really want to see this place getting better. My only concern was the beef patty (I ordered a Full House with two patties)..it was like a compacted meat paste...not what I was expecting from a place with this reputation. It did not taste bad, nor was it overcooked ...it was just not the right texture....or not what I was expecting. I am still going to go back to try the ribs to give the place a 2nd chance. The atmosphere was good, the service was excellent.

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Péter Tóth . 2024-02-21

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Such beautiful food and friendly service

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Sarah Wiltshire . 2024-02-20

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Nice food, Good Service and nice atmosphere, Would recommend.

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Mark Wilkinson-Comley . 2024-02-17

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The portion size and service is excellent, nevertheless the food was lacking flavour. The steak was lacking any seasoning and the sauces tasted watery and out of a packet

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James Elvin . 2024-02-12

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Absolutely gorgeous meal, great place for my nephews 18th birthday.

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Christopher Lamb . 2024-02-07

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Great place, tummy food fast and pleasant service

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Emily Walton . 2024-02-06

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Called in for evening tea tonight hadn't booked but it wasn't a problem for the ever so helpful smiling staff it's table service which was pleasantly surprising. We was given time to settle in before the staff asked us for our order it was relatively quick and the meal itself was definitely worth the money 💷 would definitely recommend to anyone. We will be returning to THE BIG SMOKE Thanks

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Dazzler59 G . 2024-02-06

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While the starters were a delight, the main dishes at the restaurant fell short. The ribs and steak, served with sweet potato and regular fries, were excessively greasy. The medium-well steak was undercooked, chewy, and disappointingly marbled with fatty veins, creating an unpleasant texture. Even the mushroom and onion rings succumbed to the overall greasiness, leading to a subpar dining experience.

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mario worsley . 2024-02-02

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Service was excellent. Food was gorgeous. Recommend the Numero Uno sharer and loaded Nachos. Will definetly be back.

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Kate Williams . 2024-01-29

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Great place for meat. You definitely will not go hungry

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Christine scott . 2024-01-28

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D teir food, for A teir prices. Not worth the money paid. I’d suggest giving this one a miss

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Zero Content . 2024-01-25

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Birthday meal, steak was good, only one moan we were placed near entrance and we were cold.

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david leith . 2024-01-23

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Good food and great service. Not our first visit and won't be the last.

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Ally Up . 2024-01-21

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We have a blue light card and was told we could use the blue light card which is 10% of our meal 8 of us came for a meal for sister in laws birthday meal and was told by the waitress we could use the blue light card and have a 10% discount and because our friend had a pizza deal and sister in law had a free birthday meal we couldn't use the blue light card so hence sister in law did not have a fee birthday meal a fiver a pint of lager is steep and over all the meal was nice but 92 pound for three of us and we all paid around 30 pound each per meal with no discount daylight robbery won't be coming again the meal wasn't worth the money either I'd avoid and go to cosmos or story teller manager wouldn't even discount anything although we was told we could get a 10% discount we specifically asked for the bill to be split they wouldn't do it and manager wasn't willing to help at all 8 people at 30 each they daylight robbery!!! It was clean and the waitress was polite but she should have made it clear to us

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Laura Taylor . 2024-01-18

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The food was sub average and we felt like we did not get value for money

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Ashley Graham . 2024-01-16

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We went here, servers a re very helpful. Food wait is a little long, but it was busy and to be expected when the food is prepared fresh. Whilst the meat tasted amazing, the potatoes were burnt and quite hard and the yorkshires tasted a little over done. That maybe again because the time we went they had 2 birthday parties, other people seem to have had a great experience.

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Jazmin Taylor . 2024-01-15

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Just had the full house burger and was very disappointed, burger dry and overcooked,. Ribs were big but quite dry , chunky chips were the best part of of our meals.

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cool guy seb ellis . 2024-01-14

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Cold plates . Christmas Dinner not very good. Not warm in restaurant. Eating dinner in my coat.

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tony hough . 2023-12-30

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Great food and good service enjoyed thank you

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david hukin . 2023-12-28

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Poor quality food, the meat was not cooked well and even though it was quite, the service was not good. Very overpriced

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Sarah B . 2023-12-16

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Awesome food and wonderful staff. Had a great evening with Granddaughter and family.

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Ian Rutherford . 2023-12-15

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We had an amazing time here really enjoyed the food also they was alot so we took alot home lol

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Adam Thresh . 2023-12-13

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