The Big Smoke in Rotherham

really poor visit, been once before, wasn't impressed however gave it another chance chicken starters came out cold, returned them, same chicken came out burnt.. wow food standards please give a visit... however did get a full refund and the waitress was fantastic, feel so sorry for her having to be in the frontline serving substandard food.. safe to say "not a third time"

The food came out lukewarm and tasted ok, I wasn't blown away by anything. The portion sizes are very generous though!

Really enjoyed the half a rack of ribs meal, don’t normally like Mac cheese but that stuff was bangin!! Friendly and cool looking place 👌🏻

Not a very good experience I'm afraid we booked for 6 pm got our food at after 8 it was cold so didn't enjoy it won't be teturning

A good place to relax and have good food and drink.

Family of 11 celebrating x2 21st Birthdays. Food was great, well looked after by the waiting staff. We will be returning.

Family meal for a big birthday Service very slow waited above a hour for food Tables arrived after us but they got food before us

Great meal yesterday staff were great and very attentive food was fantastic even left space for some cheesecake.

Took my son for his 15th birthday meal a table of 8 fab service fab food my son got his meal free as it was his birthday we will definitely be returning

Had a beautiful meal to night cerebrate a friend birthday every loved there meal and the staff where great too

Tuesday's are for me and my girls. This week we went to The Big Smoke. Never disappointed. To say we are the fussiest eaters, nothing is impossible or too much trouble. Absolutely LOVE eating here ❤️. Full tummies and clear plates all round. The staff checked up on us a few times and made sure we had everything we needed and topped drinks up when required. Such a homely and relaxed atmosphere. Will definitely be making The Big Smoke a regular on a Tuesday with my girlies 👌🏻😍

Waited for over half an hour for food to even be ordered then when our food arrived my boyfriends steak on mix grill was cooked well done rather than medium rare but we waited so long for the food we just left it as just couldn’t be bothered to wait longer than what we was. I ordered a mac and cheese and it was full of oil at the bottom so I was quite disappointed. The service wasn’t the best felt like we was shoved in a corner and forgot about, the food came to £74 which i thought was rather steep for bog standard food, this used to be so much better when it first opened just left feeling disappointed really. We wasn’t checked on while having our meal and there was 2 tables sending their food back including steaks and I had items missing from my meal which were meant to be included which I didn’t ask not to not have on. Sadly won’t be returning.

I paid a visit from out of town this evening. The staff were exceptional, checking in and always smiling despite me coming close to last seating time and not having booked. Service was swift and the food was very good. A couple of minor things but above anything I would get in the local pub. I really enjoyed and their homemade chips are huge! I would definitely visit again when I am in the area.

First time coming here, food was absolutely delicious cooked to perfection, lovely staff, also table service, highly recommend

Great food and nice atmosphere. Will definitely come again ❤️

Worked next door to this place last week. all week doing someone's garden the smells coming from hear by dinner time was lovely. You could prettymuch taste the flavor. I'll have to go back and sample it huge car park on front lovely building.

The onion rings could be better because to much onion and to big

There are no words. One of the best restaurants.

First time visiting and wasn’t disappointed! Everyone in the pert said food was amazing and they would be back!

Quantity over quality definitely (apart from the prawns)! For starters we had the fried pickles which were nice, buffalo wings which were an absolute fail - if I’m having buffalo wings, I want buffalo wings! Not grilled wings with a bit of sauce and covered in fresh chillis, they’re not buffalo wings, and the prawns that a nice just hardly any of them. Chicken burger for the main was decent but just way too much stacked in a bread bun that doesn’t necessarily go together. Chips are nice though. Good, fast service. Clean restaurant. Just not my cup of tea, for ‘American food’, it wasn’t great. Onion rings were phenomenal.

Food is great but tepid. Been 3 times each progressively worse. Very politely requested the food be hot, it was still cold. After having a sharing starter my wife requested a small break between courses which the server assured us was no problem, then the mains were brought out regardless, cold. A replacement was brought quickly & actually hot after complaining. The final nail in the coffin was the bill wasn't right & the 2 for £25 burgers were charged at full price. Such a shame but we won't be returning or recommending the place.

Lovely little gem. Amazing gluten free menu. It is very expensive though. Would recommend.

Absolutely bang average, messed up with our bill as the menu isn't updated so we were charged more for something that was priced incorrectly. Food took an age to come out, and then was barely warm. The food itself was very poor, chicken wings like they were cooked a few days ago then warmed, dry as bone. Would not recommend and won't be returning

Waited an hour and 20 minutes for food to arrive. Requested for gravy to be separate as opposed to on the dish, waitress pulls face but completed the request. Gravy arrived cold. When it arrived items were missing from the meal (was provided upon asking) was sent back due to it being overcooked and rubbery. The mash potatoes were solid and the pork super dry. Offered to be replaced but would take another 20 minutes to be cooked and rest of family nearly finished food so didn't bother. Only plus side was the frickles on top of the burgers. Giant onion rings oily and left uneaten. Food removed from bill but no offer of reducing the overall bill. Would avoid this place in future

Advised on the booking form that it was for a birthday. Was shown to the table and my seat was covered in food I had to clean off. Food was ok nothing special for how much it is. Advised the birthday meal was only free if you have 4 adults paying for a meal so with us have an 8 year old with us having a kids meal my son couldn’t have his birthday meal! Said that was fine if that’s the rule, but on the website it just says 4 people on a table! So very misleading! Wasn’t asked if the meal was ok. Didn’t clean the table or bring the bill we had to go ask and then left with all the foot left on the table not asked if we wanted a dessert and nothing done special for my sons birthday! Won’t return! MIller and carter was for more value and made a fuss of the birthday guest. Very poor don’t bother!

Our food was Luke warm. Couldn't really get the attention of staff thay came across to be not approachable. We're not a family who like to cause a fuss.

Food was lovely, plenty to go at. Homemade chips were huge! Unfortunately service let it down. There for 16th birthday, took an hour for us to get any food, no staff came round asking if we wanted drinks throughout meal, ended up going to bar on a couple of occasions. Took own cake and staff lit candle and brought it out. Wasn't aware of free birthday meal offer but when staff member brought bill, they offered free meal, asked what birthday boy had, fillet steak 'no sorry, can't have free meal on that'. Asked if another of the meals could be offered but then asked for ID and DOB??? Would have thought cake, cards and singing happy birthday was enough? Why offer free meal in first place??? Very disappointing.

7 middle aged men had a very pleasant meal last night, food and service was excellent We would highly recommend the Big Smoke

We went on Christmas eve, the young lady that served our table was not great at customer service, not welcoming at all. The food wasn't great, ribs very fatty with very little meat, pork under cooked, when questioned it they said it was probed and was hot enough (doesn't mean its cooked enough) the quality of the meals didn't match the high prices they charge. Very disappointed.

Really great food. Could gripe and say that a few things seem to be overpriced, but it is what it is. Waited a good while for our food but in all fairness the place was packed. Only real gripe was lack of parking tbh. If the restaurant isn't full, you'll grab a space. Otherwise it's pot luck really.

We came here for an anniversary dinner celebration after being recommended by a friend, and it was the best decision we made! It was amazing from start to finish! The service was nothing we've experienced for, every single waiter/waitress was so professional, kind and always available. The food, was mind-blowing. Absolutely delicious, and you can tell the chefs really care about their job. The portion sizes are incredible - really good value for money. Also, the table placements are really good, they're not cramped together so it doesn't feel like your eating with strangers, something both me and my Fiancee noticed. Definitely coming back again, thank you for a lovely meal! 😍 ⭐️⭐️⭐️⭐️⭐️

Love this place , great food , lovely staff , definitely my favourite place to go

Complete waste of money. No options for smaller portions. Total waste of food. Would not recommend and will not return.

Over priced food , nothing special

The portion was massive, I've genuinely never seen chips so big. I can imagine the atmosphere is good on an evening but, Weds lunchtime not so much! I'll likely be back.

Went for my birthday nothing bad to say was lovely

First time going. Definitely won't be the last

Initially our experience was very pleasant. We asked for a change of table and was given one with no problem. It was my sons birthday. I asked about the free birthday meal and was told we had to order 4 full price meals to receive the free meal. There was 6 of us but four of us had the£50 ultimate sharer . Ridiculous so asked to see the manager. The meal came. Steak was fine,pork was tough,ribs fatty, chicken wings were good,small tub of brisket. O ion rings with hardly any onion. Prawns x6 lol. Wedges not chips. No coleslaw. Was told they'd run out. Joke .Deputy Manager came we showed email about free meal. So he agreed to give it. Ask for desert menu. Was told not many left. Asked for bill instead. Was given 20% off and birthday meal free. To be honest would rather have had a decent meal and a cleared table. Dirty pots were left until we left Will never go again. Shame because the times before have been lovely. Diane Ha 8/122024

Food was disgusting like it's been in chip pan cover in fat had no taste cheese sauce was like water

I've been 6 or 7 times now and always had a good meal. I'd highly recommend the burgers especially on a Tuesday or Wednesday as they are two for £20, which i think is great value. Try their own beers too, I prefer their stout over Guiness! Service can sometimes be a bit slow, but the food is always worth the wait. Check their social media for menu and offer updates as their website is sometimes a bit behind. We'll definitely be back again soon.

Staff very attentive but that's the best bit, food served on steel trays that are cold so food is cold in no time ! Could be so much better with little effort!!

Service not great, took too long given it was reasonably quiet but mains were great. Reasonable price and big portions. Recommended

If you like MEAT you will not be disappointed it's a proper feast👍

Went to Big Smoke yesterday with my daughter. She had what the cluck burger Ive ordered big grill. Food was fantastic. Service was great and desserts were delicious. Ribs and steak cooked to perfection and the giant onion rings were really cool. Battered gherkin was a new thing to us but it's a great combination. Little advice, when you go there , better go hungry because portions are pretty big .

Visited 22.11.24. Was very disappointed. Service was so slow. The food was ok but I was bored by the time it arrived and couldn't be bothered to eat it. Table service for drinks but took an age so just went to bar instead. Menu was limited, mostly burgers on offer

Brilliant steakhouse definitely coming back

Went there for my birthday the other day and the place itself is lovely, fully decked out for Christmas, nice and clean throughout. Food wise though, I was really disappointed. I ordered the Three Wise Hens (chicken platter) and my partner ordered the ribs. All the pieces of chicken I had were completely flavourless, the only thing that had any sort of seasoning and flavour was the sweet potato fries. My partner said the ribs were okay but later that evening he was throwing up. Overall, not the best experience when it came to food, the service on the other hand was brilliant and they made sure we were well looked after. After seeing the photo's etc online I was expecting better personally and probably won't try again after that experience.

The food arrived fast but it was lukewarm - no idea why, maybe because it was chilly in the building. Nice cocktails though....

Food was bland overrated fit the price you pay rump steak was tough as old boots the fillet was ok the potato wedges / chips were bland same as the onion rings 7 in our booking and non of us enjoyed it

Never been to big smoke until last night, decided to give this place a go as I see alot of emails and posts. I took myself and my 2 children. Sat down and it took 10 mins for someone to take our drink order and it wasn't busy at all when we first arrived. The same girl that took our drinks order also took our food order some 20 minutes later. The girl wasn't professional no smile nothing, I told her I had a food intolerance and asked that my steak wasn't covered in Garlic butter to which she replied, ' what will it do to you if it is' now I don't mind explaining to anyone what IBS is and what symptoms I get but I don't expect to as staff should be passionate and be helpful in getting it right. She proceeded to tell me that it will still have remnants of garlic butter on as its on the grill? Don't these grills get cleaned after each serving ? I also told her I didn't want the garlic green beans and the cherry tomato. I wasn't offered anything else no side as I took off my green beans and tomato. The girl was unpleasant and doesn't understand FOOD INTOLERANCES which I think you need to train your staff as to what they are and what they cause so that the customer doesn't feel like it's a problem or that we're just being awkward. Also the staff need to smile more, when my steak finally arrived it looked really nice on the plate and I was starving and ready for my meal. The chips were what I describe as door stoppers really hard and tasteless, The mushroom tasted as though it'd just been thrown on grill from outside, the steak which was Ribeye was only half edible as the other half was complete fat, the peppercorn sauce came in a little jug no bigger than a medicine cup, and it was watery. The onion rings well what an absolute fail I wasn't told the batter had spices in it, so I've been unwell all night due to the lack of experience and the place using garlic spices / butter in everything. It would be really nice if you could listen to food intolerance and adapt food to the person ability. We don't ask for nothing we tell you about food intolerance for a reason. Definitely a shame I paid alot for not alot. Won't be returning unfortunately

We love going this place, food is amazing and would recommend to other people.

Service was absolutely wonderful , even with a difficult customer .meals are enormous and not too expensive. Special thanks to Katie for her patience , she was extremely friendly and is a asset to the big smoke

Had these things they called Nacho's. Weren't like any nachos I'd ever had. My pizza was £12 and was like it was straight from Tesco's. Ate here previously but seems to be getting worse.

Went Sunday last 27/10 for my birthday. The free rump valued at £18 was traded up for the Ultimate Grill normal price £47. I got it for £28 and what a feast. The highlight was the 14oz pork chop, sensational, followed by the 10oz rump, also came with a chicken fillet, king prawns, bowl of brisket, chicken wings, ribs, potato wedges coleslaw and the biggest onions rings I've ever seen. I didn't eat it all but took the rest home. Absolutely fantastic meal and super friendly staff and service. If I could offer one suggestion I would have preferred the brisket in slices. Loved the meal.

Excellent service. Very accommodating. Ordered very well done steak had to send it back 3 times as it was to undercooked. The chef should listen to customers' requests on the 1st occasion once the orders placed

Really delicious food and great service. Only complaint was that without the Halloween decorations, the place would be a bit bland looking.

After recommendations from family and friends, we eventually visited this place for our daughters 10th birthday. House beer and larger are very good, I tried both and enjoyed them. We had starters of mozzarella sticks, chicken wings and Garlic prawns, these starters were on point and went down well within our group of 2 adults and 2 kids. For mains we ordered 3 rack of ribs and a burger. The burger was really good and our oldest daughter loved it. All of the ribs were very dry inside and inedible, we pointed this out to the house staff who looked dumbfounded and insulted that we could say the ribs were dry. The manageress came out and offered me some buffalo sauce to compensate for the dry meat. On top of one of the ribs was a full layer of fat around 1 inch deep, which can only be described as swallowing a slug. The ribs didn't look like your typical ribs but instead just a slab of meat. Most of ribs were wasted and we wasn't offered a replacement meal or a refund of inedible food. I really hope this was a one-off because as meat-loving family we were so looking to visit this place.

We couldn't fault our meal and the service was brilliant! We are visiting from Ireland, amd were made feel so welcome. The manager was a lovely lady and is a credit to the business. We will be back if we ever visit Rotherham again 🙂

Great food. Amazing service, especially Pearl who was lovely x

Lovely staff & atmosphere. We loved our starters but the mains were a let down. Dry & over done meat - would try again maybe a Sunday lunch but was definitely disappointed over all.

Can’t follow simple instructions how to cook a steak, surely the reason you go to a place like this!

Second time here with friends and it never disappoints. A bit more expensive than your average restaurant but then it's no average restaurant!! Service was a little slow but it was a busy night, our server was attentive and welcoming. The food was exceptional, cooked perfectly and huge portions...we even brought half of it home! Definitely a must visit, booking is recommended!

Asked for medium rare steak and got well done,brisket was barely warm,ribs where over cooked,forgot my coleslaw,chips were beautiful and hot.my daughter sent hers back after a few mouthfuls,I pushed through with mine until i couldn't.Ordered 2 coca colas and was both flat,staff replaced them but was exactly same.i decided on getting a dilute orange which was like water.wasnt asked to pay for my daughters and they gave me a 50% discount on mine.Staff were all lovely and very polite and happy to help.we used to have 1 in doncaster and was more than happy with the food each time we went.wont be travelling there again....disappointing!

Food lovely staff below average took 2.5 hours to get in and out due to how slow the staff was which is a shame as the food is nice. Waiter dropped our burger and mentioned giving a discount which never happens either. Lost out on more money as we was going to have pudding and more drinks but chose not to due to how slow the service was. Sorry. Never again. Go elsewhere

We decided to stop by The Big Smoke for lunch while out and called ahead to reserve a table. The staff were very accommodating, telling us we could arrive in 45 minutes, and upon arrival, they had already prepared a baby high chair, which was a thoughtful touch. The service was friendly and attentive throughout, with the team recommending the day’s specials and checking in on us regularly. Drinks arrived promptly within 5 minutes, though the mains took a little longer, it was nothing too concerning. Overall, we had a pleasant dining experience and would definitely visit again!

Pork belly starter was amazing and the burger was delicious! Good beer on tap too.

This was my second visit to the big smoke and sadly not as good as my first. we just about found a car parking spot the car park is small and as we are not from the local area we travel in for this we don't know the area well enough to find parking else where. We where given a table and its was cold due to the rear door. after 5mins some one came over to take our drinks order which then took another 20mins to arrive. We ordered our food and after 60mins it arrived after been told that one of the items we ordered was from the lunch time menu and we could not have this even tho we had not ordered this item we then had to inform the waitress of what the order was and then a few minuets later the food arrived with the item that we did not order and was told we could not have. they quickly took this item back and fetched out the correct one. The Food was nice lots of it and tasty the burnt ends could have done with a bit more gravy.

Fantastic Jim good people 2 works with

Just been to big smoke for the my sons 18th me and my husband had the steak and the so called chips what h get with them was horrible h need 2 have normal chips and we cud not not have the bill in 3 separate bills

Honestly, I don’t usually leave reviews for restaurants but I felt I had to here. We visited (although I won’t lie, some of the negative reviews didn’t fill me with hope!) but we ordered the platter and it was INSANE! In particular, the wings were absolutely delicious. We would definitely return and had a really lovely meal!

Great family lunch, food and service was excellent

Go hungry as the portions are really big. Staff are really nice. Lovely place. And free meal if it's your birthday 🎂 always a bonus

Great smoke house, food excellent , staff friendly and helpful , highly recommended.

If you're planning a visit, then don't. Food is just regular pub food and the place was empty when we went. Lovely service staff but awful management. Manager was rude when I asked for a refund for my food as it was disgusting and I could t eat it. When I mentioned my problems with the food I was confronted by a very rude elderly lady (manager) who basically dismissed my comments and very reluctant to refund. Food is very average pub/burger van type food. Wouldn't recommend.

Went for Sunday lunch, booked in advance, turned up to be told there was none left. Poor service, could have been told prior but weren't even told until we asked when sat at the table.

I took a solo visit a couple of weeks ago to try out the food before booking for a family birthday meal. The food and service was excellent, needless to say I went ahead to book for the family birthday meal and am very much looking forward to sampling something else from the menu. (I had the beef brisket sunday lunch)

Absolutely lovely food, and great service

I've been to The Big Smoke previously and enjoyed their burgers. We booked to return for our anniversary meal after receiving numerous emails advertising their new pizza range, which I wanted to try. Very disappointed to find that they weren't serving pizzas on the day we went, as there is no information on the emails/website/socials that pizzas are day specific menu items. Decided to try the ribs instead but didn't enjoy them. Looked great, but I found them a little dry and chewy. Plus not a fan of the huge chunky homemade "chips" served with it, they are more like roast potatoes and some were hard in the middle.

Sunday lunch. Huge portion and best gravy I've tasted for a long while.

Well, we got truly stuffed! All 3 of us, Burger, Ribs & Chicken for me. Tasty, hot & satisfying, great desserts too. Service was grand too, many thanx to Chris & the young lady who looked after us..

Been today for the new Sunday lunch. Look lovely when arrived but unfortunately the whole dinner was ruined by the gravy which was really salty. Couldn’t eat it. Very disappointing

Absolutely awesome food. Beast of a burger packed full of flavour. Highly recommend 👌

Dine in tonight in 3, with a reservation for 19.00. Ordered the ultimate grill platter, mac and cheese and peppercorn sauce. The food was disgusting...we asked for medium rare steak and it came well done, the mac and cheese sauce was separated and all the oil on the surface, the chicken breast was dry as a boot, the wings were covered in that much sauce and the chips and onion ring were bathed in the oil. The only good thing was the pork rib. All the food end up in a container so at least our dog will eat it after we paid £47.50. Ordered a coke zero which was tasteless, probably the syrup from the gun was finished. We paid at the bar and left but the worst part of the night was when we were getting in the car, the waitress came and acussed us of not paying the bill in front of other people.I had never felt so humiliated in my life. My partner went inside and showed her the bill and she said OK. Overall the whole experience was disgusting. Stay away from this place if you don't want to feel worst then thief's.

Starter's we're very nice . My philley steak was like rubber. Travelled 40 miles to try this . Would I recommend . Absolutely not

Eaten here a few times for evening meal but this visit was for the newly advertised Breakfast menu. Lovely service and really nice, clean food. Not greasy. I will visit again.

I went here recently with a party of 12. All service was handled excellently, despite the size of the party. If you’re looking for a big plate of meat, this is the place.

Good food. Large portions. Good service.

We’ve been talking about going to the Big Smoke for quite a while now and ended up going for the first time tonight. The service was fast and the food drinks were brought to the table without an endless wait, great! The food, however, did not live up to expectations. My son ordered a child’s pizza (on the menu a child’s pizza is described as “margherita or pepperoni just a tad smaller”) expecting a pizza similar to one my partner had ordered just a bit smaller, it was tiny (reminded me of a little microwave pizza), my daughter had chicken strips which she said had no flavour. My partner reluctantly ordered an American Dream pizza (initially put off by the blue cheese and garlic sauce) but really enjoyed it. I couldn’t decide what to have so chose the Big Smoke sharer to have as a main (I’d always wanted to try frickles and these were on it). The kids had my mozzarella sticks which they said were nice. The beef brisket in gravy was nice (apart from the thick gloopy bits of gravy), the chicken wings were okay - not much flavour. I didn’t eat the nachos (we’d had some already as a starter) but the frickles were swimming in grease. Not in a nice light batter like I was expecting, a heavy greasy, overcooked batter that had soaked up every ounce of oil it was cooked in. It’s now over 3 hours since we left and I feel sick 🤢 as a dog (our dog, btw, was quite happy with the kids pizza that my son didn’t eat and the flavourless chicken that my daughter left)

Lovely night with the missus. Pearl looked after us and provided a great table service. Lovely young lady. We will be back

Not really my type of food... for the price I paid for my meal I know I would of got better at Sabirs or even Nandos... I only eat the chicken dish and felt the chicken was abit bland. Came with huge chips but tasted really oily and had to cover it with salt to get any enjoyment. Paid £13.50 for my meal and could of got a lot better from Sabirs for that price. But obviously this is a different type of venue, but felt I got less enjoyment than I would at a takeaway. Others got a the Sunday dinner and they seemed to enjoy it But it not really a place for me ..

We were there on my daughter's birthday.The whole family of eight including my 2 grandchildren.The food was delicious,well prepared and presented..We all enjoyed it .The staff was so helpful,they even put our birthday cake in their fridge since it was a very hot day..We will definitely go back .Thank you so much for a great service and lovely food.

Great place, took advantage of the Tuesday night burgers 2 for 1, great taste could not fault

Been as a family of 3 at 5pm on a Thursday. Excellent service with outstanding food. Price was very reasonable considering what we ordered. Will definitely go again.

Visited for Sunday Lunch. Had the adults Beef brisket sandwich with roast potatoes and children's carvery. The meals were delicious! Will certainly be going back.

Really great food my friends 1st experience and said it was amazing. Really surprised with the house lager too it was beautiful

great food and plenty of it. thank you

Food was good and serive was amazing, but it was very very empty. Great gor me and the kids, but some people like a busy place.

Tried it when it first open and it was good but the next two times we went after that, gristle in the burgers thought it was a one off so did try again and same again

Great food and range of beers. Would recommend

All around great service and food 👍