The Beer Den - Crossens in Sefton

Double charged on credit card but refund refused. Owner suggested I return to bank as it was a double transaction. Predictably the bank said the cafe had double charged me so of course should have refunded Panini was decent but coffee really bitter and unpleasant. It’s not worth the petrol to go back in again for the money I’m owed, take my advice go elsewhere….

My first visit to a Pound Bakery cafe and my last! I was in the shopping centre on business and instantly regretted ordering a Coffee as soon as the words came out of my mouth. Lady who served me wasn’t very pleasant and acted like I was putting her out by ordering. Chairs outside were sticky even though it was 9am so the start of the day and the mug I received wasn’t very clean. I couldn’t drink it and walked away after seconds of sitting down. The counter was grubby and not what you expect from a food supplier. I hate writing reviews and not having any positives to share but all I can is…. it was grim

We had my daughters wedding reception here on Saturday, it was an amazing day. The atmosphere and the staff %100 helped to make this day as amazing as it was. The waitresses worked so hard with a continual smiles and the food was hot fresh and tasty. Bar staff also friendly and busy (as we drunk a lot )they were polite and service brilliant. Have no qualms in saying a big “Thankyou “ to all staff at Reuters you helped make the day perfect. X

As the end of the evening approached a glass collector took my full drink, I complained immediately & the glass collector apologised, he referred me to the bar staff. He accompanied me to the bar and admitted his mistake to who I’m assuming was the manager. The manager shrugged his shoulders & carried on doing what he was doing whilst other bar staff all turned their backs on me. I protested further but was met with complete ignorance & rudeness. I was not drunk or abusive, I just told him theirs actions were unacceptable. It’s the last time I’ll patronise this place, thieves !