The Bay Horse in Lancaster

Old Peculier on tap, what else is there to say.

Wow. Terrible service. Booked a table online but they seemed not to know we were coming. 3 of us but shown to a table with 2 chairs and left to find the third for ourselves. Expensive 'mocktail' spilt but no offer of a replacement. Food order lost, starter finally arrived 1 hour 30 mins after time of table booking. Then left staring at empty plates while staff dusted bottles on the top shelf and cleared empty tables elsewhere. Decided to cut our losses and leave, hungry, instead of waiting an age for main courses to arrive. Terrible evening. Real shame. I really can't suggest its worth going.

This is a great Britstop for Motorhome’s and campervans. Electric hookup as well! Very friendly pub with great service and lovely freshly cooked food to order. Will definitely be coming back here as it is so easy to get to straight of the M6.

Not impressed. Arrived for a pre-booked lunch on Saturday, but not welcomed at the bar and left standing for some minutes. Was seated in a dark room with no heating and only given one of two possible menus. We told waitress the room was very cold and she simply replied 'yeah, it is'. Left to pay for the 2 drinks we had as decided not to stay and eat, and again left waiting while 4 members of staff chatted near us. Had to specifically ask to pay for our drinks and wasn't asked at any point why we'd decided not to stay. Left and ate in a nearby garden centre, which was a much better experience all round. Won't be visiting the hotel again, at least not to eat.

Used to be the best place in Lancaster by miles. The Goliath with tattoos is the most iconic failure of customer service you could ever encounter. so rude and abrupt, had the pleasure of the previous staff that were the polar opposite. The place is dead these days, I still go in hoping to see the old guard but alas still the scowling Angel that can’t be arsed.