Animal Care Tea Room in Lancaster

Located just over the motorway bridge when heading out of lancaster there is a shop and cafe as well as the animal housing. Visits to the animals are by appointment.

Deliciosos bollos calientes caseros con mermelada y crema muy recomendable. Las damas que sirven eran extremadamente amables y amantes de los animales totales que acogimos nuestro border collie en y él estaba podrido, nunca había estado antes, pero volveremos para apoyar esta increíble organización benéfica. Gracias y hasta pronto.

Such a caring place, they do such a good job With all the animals

Lovely breakfast and all for a good cause👍

I love this place and the staff are amazing well done all of you

Great homemade food; If walking there from closest bus stop, access is not the easiest; Volunteering opportunities will return in September from what staff informed

Arrived with wife and 10 year old daughter after previously ringing ahead and taking proof of residency and tenancy agreement.We got a form off the desk at reception upon arrival and filled it in outside. We were then met by one of the most unpleasant middle-aged women we ever met. From the outset of the conversation she was looking for any excuse to say no. This eventually ended in her saying that she couldn't help us and we'd have to come back another day. At this point our daughter started crying and there wasn't an ounce of understanding from the woman. I whole-heartedly advise all to give this place a miss. We went to Morecambe Cat's Protection in the end and we can't speak highly enough of them. Parents with children please be warned as I would not like to see any child as heart-broken as Animal Rescue made my daughter feel.

This review is for the tea rooms. Had breakfast there yesterday (have been a few times and has always been alright for the money) we ordered 2 sausages buns and a full breakfast. When the buns turned up the sausages inside both were stone cold and by stone cold I don’t mean Luke warm. When they were taken back the chef (who I presume is new) was rude and didn’t even apologise and her facial expression said she didn’t actually believe us. No toast arrived with the breakfast (which states on your menu 2 slices are included) when we asked for the toast the same chef replied rudely with “well, did you order any toast?” I think the staff in the tea room need some training on customer service.

Great selection of delicious, homemade cakes and hot drinks.

As a former volunteer for animal care, ill start off by saying the place in general is great, kept clean and the animals are well looked after. But some of the staff just let it all down. If you're the older demographic you're likely fine, or perhaps come in with your family and kids. If you're a single man or gay couple, be prepared for a less warm, welcoming approach. Lucky to get a smile or hello. And if you're after applying for an animal and live in a rental, good luck. The receptionist will read that and turn their nose up at you. (Despite having landlord approval) As in my case - they may also change the write up of the animal you're looking to give a home to include something that doesn't align with your already submit application. They may also make assumptions of your abilities and willingness to put in the work without even asking and sitting down with you to discuss. Let's hope I'm just unlucky and it's an isolated situation, but the manager it seems would rather an animal kept in a kennel for weeks and months than a very loving home with years of experience with the breed, the time needed and dedication.

They've got just about everything you could need for your pets

Great charity and amazing people

Great value Cafe, good fresh food , friendly service , clean and tidy , parking my be an issue but we'll worth it

Beautiful setting Well managed Cattery side was clean, well maintained luxury hotel

Surrendered my Cat today, which was absolutely fine..staff great in that regard. But experience in cafe dire. Had to wait ages for a simple hot chocolate...I even chased it..then when it was Brought by the old lady she didn't even apologise or say 'sorry for your wait/delay' and why there was one I don't know? Thank God I didn't order food!

Open 7 days a week. Fresh meals and cakes in the cafe and you can take your dog in. Check out the charity shop too! Pets for rehoming can be viewed on the website. There are no arrangements for those wanting a look around. If you're interested in adopting an animal you've seen online you need to come to the desk in the lower building and complete an application form.

Got all 3 of my perfect dogs from here, always a great service and a friendly welcome. The staff are polite and kind, couldn't ask for much more

Great staff and some propper class dogs

Got a great dog from Animal Care. They're a great team doing a great job of looking after unwanted animals and finding them special new homes. 👏

A lovely place with caring staff

Beautiful venue, with a lovely coffee shop and the work the volunteers do is fantastic.

Nice cafe with generous portion sizes and reasonable prices.

Brilliant, good kind, friendly .Frankie is excellent with my westie Would not go anywhere else. Thank you

Great place animals seem to be well looked after friendly staff and a nice cafe

Lovely place to eat,cake amazing

Excellent cafe and facility all manned by volunteers. Go and support this very worthy cause

Great charity and lovely tea rooms. Also a great place to volunteer!

If you come here to re-home an animal or if you are passing by. Then pop in for a tea. Coffee and a bite to eat. All food is home made with a great selection of cakes.

Wonderful place, yummy food and cakes,great second hand shop and above all they absolutely adore all the lovely rescue animals and do such an amazing job 😀

Love volunteering here, although I fall in love with the dogs and cats on a regular basis! The staff are brilliant and really care. Picture of the gorgeous Dennis

Welcoming and friendly staff. Absolutely scrummy cakes to choose from. I also bought some fresh eggs. Will be visiting there again soon.

This afternoon we were celebrating a friends birthday with afternoon tea . Thank you to all the volunteers for a fantastic tea

Meet the very handsome Monty aka Anchor. Got him in March what a beautiful friendly ,funny very comical he loves cuddles tickles and if your not giving him attention he paws your arm. He was an indoor cat but now loves going out exploring in the garden.

Fantastic home for all types of creatures, the staff are second to none. Love the cafe and the food they have,which is home made. Worth a visit!!!

Went for a breakfast and to see what they had to re-home dog wise anyway I'm surprised any get re-homed you have to make an appointment to see the animals but before that fill in a form which I get and I get they have to check out where you live... what I don't get is why on earth can't folk just visit the dogs while spending money and donating money to the animal care seems abit bck to front to me left me feeling abit peeved to be fare

Really caring staff and volunteers. Animals are so well looked after and loved. We have 2 beautiful male cats from them and our family is complete!

Lovely food and fantastic prices, and you're helping to support a local animal charity!

Great cafe with brilliant cakes. Sells items and why not volunteer to walk the dogs. Nice area to spend time and lots of wildlife.

Had brunch here recently with a friend and I've been recommending it to everyone ever since! Delicious food, friendly service and such good value for money. We immediately booked for an afternoon tea the following week 😁

Animal Care's cafe is the Badminton group's go-to place for lunch and being fairly small you might want to come early! Simple (is a little unfair) cafe food, freshly prepared and very tasty. Even better are the prices, very reasonable, get yourself up there!

Friendly staff. The place is huge, so much bigger than you would imagine. There's a lovely little cafe with seating indoors and out. Well worth a visit if you're looking for a new pet, or want to donate/help out.

I was only the taxi service for someone but from what I could see it looked a nice place and the person I took was very happy with the result of the outcome

Having lost my Border Collie beginning of January I was looking for a companion for my other rescue dog. I completed an enquiry form and I am yet to hear from the refuge after 9 days from my visit. I am aware that choice is limited, because of my age and that any dogs needs take priority. I consider it bad practice that I have not even had a telephone call or letter/text that my application was unsuccessful.

We rescued 2 amazing old boys from here. Lovely people doing excellent work! Check them out they are always updating their website.

I am a regular donor to this organisation and normally have an excellent experience. HOWEVER, today a female server working in the tea room, name of TONI, was extremely rude regarding me struggling with my disabled mum and searching for disabled access. Propping a door open and trying to get my mum into the building, I asked where I might find a disabled ramp from the carpark to the patio area. Several eye rolls later, despite me saying I had driven around looking for one but couldn’t find one, the lovely Toni stormed outside to wave in the general direction of the back of the building. I said I still couldn’t see one at which point she stormed up to a spot which had been completely blocked by an Animal Care van and a red car. I started to suggest that the ramp be sign posted and it became a no parking spot so people in wheelchairs could use it, only for Toni to shout that she hadn’t designed the *** building and then stomp off shaking her head. My mum was so shaken and upset. So was I. We had stopped for a treat after a difficult hospital appointment but ended up feeling very tearful. And it didn’t stop there. The food (excellent) arrived but there had been a mix up over one item ordered. Whose fault, I’m not sure. However a lovely lady offered to replace the item for what we thought we had ordered. 10 minutes later Toni appeared, banged my sandwich down onto the table and shouted loudly (all other tables staring) that I had ordered the wrong thing and the mix up was my mistake. “You do know you ordered a bacon sandwich dont you!”. Stunned, I turned to watch her walk away, only for her to shout again. “What’s your problem?”. And then when I went in search of ketchup she started shouting again. Completely out of control and a dreadful representative for the organisation. We couldn’t wait to leave. In response to your reply…I was extremely appreciative of yesterday’s response, however I’m afraid, after todays update, you are mistaken. CCTV does not pick up how we were spoken to. I am also sure, that in your heart of hearts, you know just what type of personality Toni is. A complete misfit with every other member of your team that I have ever dealt with. In the cafe, on the phone and when adopting.

Beautiful place. Great ethos. Really friendly, dedicated staff who obviously love animals

.always a great place to visit ,we take our dog for his grooming , and great 👍 little cafe staff very helpful 😀 😊 an great cake an tea or coffee an cake, an also have lots of thing's to buy ,for your dog or cat or, you can leave a donation, for the 🐈 an 🐕 👍 place ,I recommend you go an you won't be disappointed 😀

Brilliant food and well deserved charity so all goes to a good cause

From the moment I arrived the staff and super volunteers were exceptional,all kind and happy. The process to re home a dog is thorough and reassuring,the dogs are loved and well cared for whilst there and it's my upmost pleasure to be able to provide a forever home for one individual beautiful soul. The work this charity do is unfortunately so desperately needed when their full to capacity,I cannot state enough that when considering a dog to be part of your family,you must consider Animal Care. Thankyou

Me and my daughter volunteer. Some time we both wounder why these dogs are here.. But as long as we can get them out it's only a good thing.. We find the staff are really helpful ans always have a smile for us. Fantastic place We love it.

We brought friends here for afternoon tea - and what a treat this was! The food was well presented & delicious, and the service was exemplary. The staff catered extremely well for vegetarians and for the non-gluten dietary needs of one of our party. Cakes, scones, sandwiches, and quiches, were all excellent. Everyone enjoyed themselves very much indeed. We weren't in any way hurried and were able to take our time enjoying this super tea. There was so much food that we all took some home - yummy! (And brilliant value, too!) Thank you all so much! PS We come here almost weekly for lunch - always enjoyable. Amongst our recommendations are the quiche & the soup: both are always excellent, in our experience.

Took my cat fleebs for rehoming and the rescue centre was immaculate and the staff really caring. Went back a few days later because I changed my mind and they were so understanding and let me take fleebs back home. Thanks for everything.

A great place for an inexpensive stop. All the cakes look superb, and the staff are faultless. There is also a charity shop inside, selling all kinds of bric a brac. There is outside/indoor seating, well worth a visit.

Great place and we rescued milo

Excellent staff response to any enquirys very thankfull to donations that we just drop off for them

Lovely place, great cafe too and friendly staff.

Quick friendly service. Never fault them

Excellent animal shelter with great caring staff. About 5 months ago I got my new BFF from here. He's settling well and over the past months I've seen some really good changes in his behaviour and in him in general. I can't thank the staff at animal care enough for how well they looked after him while he waited for his forever home. Can't recommend animal care highly enough.

Very dedicated staff who really care about the animals they look after. Café on site, with very tasty food. All the proceeds are going into animal care. Make sure to leave the change as a donation.

Very nice coffee shop, pleasant staff.

Asked for advice re a stray rabbit I was looking after and the lady on the desk gave me a contact who kindly helped me out. Thanks

Myself and Mum live about 35 mins away but we visited at the weekend as we are in the process of meeting/adopting our fur baby from Animal Care so we stopped in for something to eat. We both had breakfasts which were gorgeous, the food is excellent quality and the egg's were perfect!. We both agreed its one of the best breakfasts we've had and the volunteers are all very friendly. There were some gorgeous cakes which we didn't have time to try but will do so on our next visit. Prices are very reasonable, in fact I'd be happy to pay more to support the work they do at Animal Care. There is also outside seating and a mutts menu so you can order some sausages/scrambled eggs for the furry family members. There is also a small charity shop area, so have a declutter and donate to them to support the animals.

Cafe and charity shop inside,, well worth a visit,

Great charity. Lovely staff. Animals well cared for. Lovely cafe and charity shop.

I just love this place! Brilliant work caring and re-homing animals but they also have a little cosy no frills cafe with seating outside, served by friendly volunteers serving breakfasts and other savoury options and home made cakes and scones! I cannot resist the scones. Drinks and food very reasonably priced.

We had to take an elderly neighbours 2 cats there as the family abandoned them. How caring these people are and dedicated to animal welfare. It was traumatic to leave them but I believe they have settled, the place is in a lovely setting and the staff are lovely. If anyone is thinking of adopting an animal pay them a visit and have a lovely cup of tea or coffee and a home made cake at the cafe. They are a charity and donations are important but so is your support.

They were brilliant, obviously care a lot about the animals they have in their care. We got a 7 year old jack russell from them about 6 years ago and she has been a great dog. Loves walks and lots of cuddles

A great environment for all the residents with such caring staff.

I took, dog beds and towels all great fully received.

Great site . Animals kept clean and exercised in great surrounding

Great little cafe.... lovely coffee and cake... highly recommend. All proceeds to the animals..

They require your support to re-home cats and dogs The cafe serves up good food at very reasonable prices and you can take your dog with you Keep up the good work

Good communication and they obviously care about the animals they have.

Breakfast and a cafetiere of coffee and a slice of cake for 8.50! Great quality, handmade and profits to the charity! Can't fault it.

Love this rescue centre. Great staff and service

Lovely people. 100% Best for the animals.

Such a friendly place and well organised.

Lovely breakfast and a warm welcome ..what more can you ask xx my granddaughters loved it and the little shop xxx

Nice place to go for a drink and snack

Very nice food, looking for a cat or a dog is now by appointment only. Very rude receptionist, very good charity shop.

Nice clean place very good cake and coffee

Cheap charity shop and great cafe

Absolutely lovely place and the friendliest staff. My dear Mum's little Yorkies are being looked after by these wonderful people 💓

Fabulous place for a coffee in the cafe and charity shop. I also got my rescue cats from here. Very friendly staff and just a lovely rescue centre.

The cafe was very pleasant. The staff were lovely and the food was very good too.

Obnoxious jobsworth attitude was not only intractable and arrogant but dangerous

All the staff team were very helpful and the lemon cake delicious !

Over the past 20 years we have adopted 2 lovely dogs from animal care. The staff are dedicated and love their jobs which shows in the way they are with the animals.

Great place for coffee and scone . They also do a fab variety of breakfast . I’m there 2/3 times a week. Very friendly staff covid protected aok

We're a group of cyclists that frequent the place often and enjoy each and every visit. The food is great and extremely good value for money and the staff are excellent. Service is quick and efficient with a tinge of good humour. I think all the profit goes to the charity so it's all in a good cause. Keep up the good work!

Very good cafe well with a visit and certainly value for money and pleasant atmosphere

A great way yo get a pet! I GOT THE CATS OF MY DREAMS FROM THERE! And yes, catSSSSSS. I do not know why I am bieng social to strangers. 🤗🤔😑😐😮🙂. Anyways, baiii?

Great staff, excellent service and good food always a pleasure to stop for a coffee and scone with butter and jam

Eat in or out nice staff just had coffee and cake very nice. There is a charity shop inside. Car parking

Unable to view dogs due to covid rules, however you can spend your money in the cafe!

Great scones and cakes ..Helped many animals and still helping

28/6/21 Visited for Afternoon tea today my friend and I thoroughly enjoyed it cakes and sandwiches are delicious we each brought away a doggie bag. Can highly recommend the ladies are very pleasant and do a wonderful job. No complaints what so ever.

Popped in for a coffee & couldn't resist the delicious cake. Very reasonably priced & nice to know it goes to a good cause.

Charity shop and cafe,, all money goes to help the animals,,

Great staff well cared for animals and a lovely tea room.