The ASK Centre Cafe in Denbighshire

Came to visit with my grandchildren after been recommended quite a few times. Whole experience from start to finish was awful. No booking system so you just turn up wait for a table to become free pay for an hour. No communication from staff or noticed advising this. What made it worse a man came along with family of 5 said I work here and was let in right past everyone that had been in the queue. Accept there may be perks for being a staff member but shouldn’t be allowed to jump the queue especially as they did not pay. Noticed the said family eating and drinking their own food bought in when clear notices against this. Young lady said have cleared your table it ready. We ended up wiping it ourselves with baby wipes along with the chairs before we could sit down. Bits of disguarded food all over the dirty floors clearly a slip hazard. Older children playing in the toddlers area wasn’t safe for my granddaughter. Waited 15 mins to be served 2 coffees with no one in front of me. Young staff gave no idea what they are doing. Just stand and stare at you blankly. No management around to delegate duties. We ended up coming out after 35 minutes and won’t be returning !!!

Visited today on my way through to our holiday home with the family, need to share the wonderful customer service me and my family received by Alex, young lady with red long hair. We had already sat for hours in traffic, and just needed a break from the road and Alex was so kind to the kids and friendly, made us feel really relaxed and made us all smile. Highly recommend. Lovely tidy, quick service also. Very professional role model for any customer service, well done Starbucks

Bacon and cheese toastie had barely any filling, as did the cheesy garlic bread. Both were hardly toasted.