The Artisan in Eilean Siar

Inspired by the “EatDrinkHebrides” trail map, popped in to collect a picnic lunch during a Hebridean road trip. We had the most amazing toasties and hot chocolate. Handy for the ferry. Worth a detour!!

OK food & drinks when you finally get them, but with the most laughably chaotic ordering and serving system we've ever come across. Young staff were doing their best, but someone needs to take this place by the scruff of the neck and devise a clearer way of letting guests know which door to go in, which desk to queue at and where to wait the 15 minutes or so to get the hot drink and slice of cake they've ordered.

Great location (central to town and opposite the Lewis Castle with view of the water and the castle) Most genuinely kind people in the hotel - from getting a corkscrew to the room to securing a reservation at the restaurant, they were quick to help with a smile or a hearty laugh that made me feel cared for. The hotel restaurant is one of the best ones I tried in town. Plenty options, fresh ingredients and well executed dishes. Our room is a bit dated but comfortable and spacious.

Just visited the cafe for lunch, it was OK, asked for a tuna sandwich on brown bread as I'm diabetic but got it on white😠 Prices were reasonable and great views of the harbour from window seats.

Such a warm welcome awaits you from all staff at doune braes hotel who go out of their way to make your stay so comfortable. Rooms are comfortable and spotlessly clean. Full Scottish breakfast provided is perfect served by smiling friendly staff. Evening meal was very tasty we had Venison cassoulette followed by sticky toffee pudding perfect after a day walking. The hotel were also very welcoming to our dog and even provided a separate eating area off the main dining room. I still can't understand any negative reviews as yes the hotel maybe a little older but everything is in good order and we had a very relaxing stay. We will definitely be back as soon as possible 😊