Based on 538 opinions finded in 1 websites
Based on 538 opinions finded in 1 websites
Nº 229 in 1205 in Wandsworth
Opinions
Happy for Olivia’s service. Thanks in advance
Onur AKIN . 2024-11-02
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I dropped off flowers for a wedding reception (Becca Blooms) and the staff were lovely & very helpful. Lovely interiors too.
rep2599 . 2024-10-30
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The staff in this restaurant were amazing! So kind, nothing was too much trouble. I had the pancakes with bacon and maple syrup (which was delicious) and tea with dry ice which was a bit different. I was waiting for my son at the embassy, and I cannot recommend this place any higher if you are waiting for someone, they look after you. I wish I had taken names to share but unfortunately I didn’t, I am hoping you know who you are and know I am very grateful to you for being so kind and helpful. I wasn’t rushed at all. The menu was great, I was given the option of the breakfast or lunch menu and could have had several items from both. I am not from London but will 100% visit again next time I am up that way.
becky stuckey . 2024-10-26
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Really nice place to have a few drinks and the food is top notch too, I would recommend the french dip steak sandwich!!
si perry . 2024-10-24
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Had an amazing birthday drinks / food at Alchemist Battersea. Huge thanks to Jason from the Battersea / Nine Elms who served us, was such a gentleman, funny and added to the experience so much! Food was amazing (Parmesan tater tots), and drinks as always superb (Screwball our favourite, tongue tied Mai Thai and French Kiss I recommend). Will definitely be back, thanks to Jason and the rest of the team! 😃
Samuel Webster . 2024-09-14
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The branch opposite the USA Embassy, clapham..Jason was absolutely fantastic keeping me warm to a cup of coffee😊 so friendly and accommodating, Jessy super cool, Hannah awesome and kind. From the drinks to the meals sweet sensation. I'm definitely coming back. I was drawn by the service delivery. The ambience calm and cool 😎. It's a 5 star ⭐⭐⭐⭐⭐
Austine Kuba . 2024-09-09
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Always enjoy going here for a cocktail and a snack. Food is great and cocktails are brilliant thanks to the different effects and ways they are served. Location is brilliant too short walk from nine elms station and it’s a quite and beautiful area as has gardens and greenery around it.
Luke . 2024-09-08
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Stopped by for a full cooked breakfast. Great tables outside to watch the world go by and friendly service. Portion size of the full English was a bit disappointing (could have been a bigger- 1 sausage is a bit stingey and having to pay to add hashbrowns felt a little upsold given the full breakfast already costs £13) apart from that though the actual food and latte were excellent!
Elliot Hoare . 2024-09-08
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Excellent combination of food quality, ambiance, and customer service. Server Joseph was nice and friendly.
Khalifa Almulhim . 2024-09-01
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Nice food. Nice place. Bad service. Poor cleaning.
Katia Roque . 2024-08-31
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Had the bottomless brunch today, was amazing and Jason was super attentive with service the best knowledge of the menu and helpful with cocktails. Friendly and fun atmosphere great value! Defo had our money worth in many many cocktails lol would recommend 👌
Leanne Davies . 2024-08-24
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Fantastic cocktails, fantastic food and really friendly service from the staff! Would recommend to all
C James . 2024-08-19
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The staff were amazing and very accommodating, the Manager was really friendly and helpful love this place
Toxic Dangerous . 2024-08-15
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The food and drinks were good as always in the Alchemist. The service was fantastic here. My phone suddenly died and the manager Jono gave me his portable phone charger which saved the day! He was a legend and the staff couldn't have been friendlier.
Jonathan Page . 2024-08-15
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A large selection of drinks on offer, I had Brixton pale ale, which is a fragrant and slightly hoppy beer (fantastic). The food was fresh and tasty, and the service was fabulous. Our server was Jason, who was enthusiastic and knowledgeable. A great place to eat and drink.
Steve Armatage . 2024-08-13
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Fancy nice cocktails with a bit of wow effect than this is the right place. The Alchemist is a chain of cocktail bars serving magical cocktails and this location is their largest so far. There are plenty of seats inside but on nice warm summer nights you can also enjoy your cocktails outdoors. This branch also serves food like burgers, fajitas, steaks and more so you can enjoy a meal with your drinks. Service is pretty good and cocktails are great.
Phil Stone . 2024-08-11
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Popped in for a light lunch today, the place is beautifully set, the bar and waiting team are great and the food and drinks are superb. Most definitely recommend
Chelsea mcclelland . 2024-08-08
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Jason was sooo nice 10/10 customer service
Amelia Fullah . 2024-07-26
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Went here for our second time had such a lovely experience what to give a massive thanks to Jason who made us feel very welcome and was the best waiter I have ever seen he gave us recommendations on what to drink and what to try and it made the experience so much more fun had a lovely time the drinks and food are incredible definitely coming back
Dan G . 2024-07-26
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This place was incredible. I was absolutely thrilled with the high level of service, the enchanting cocktails and, brilliant quality of food. 10/10 will be back
Jess M . 2024-07-24
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My son and I were overwhelmed by the warm welcome and prompt service from Henna and colleagues while visiting today. The food was excellent (smashed potato & egg with kimchi green sauce, spinach etc for me, French dip steak sandwich for him) but it was the friendliness of the staff that created such a lovely atmosphere and put us at ease so we could enjoy our visit. Thank you!
Gareth Dalglish . 2024-07-23
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Love their cocktails, been here a few times and the atmosphere and staff are great
N M . 2024-07-23
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I loved it. Went for my daughters birthday. The drinks were cool ( she had a colour changing one) food was lovely, not over priced at all. I enjoyed the music. The only thing I was disappointed with is that we couldn't seem to leave a tip for our amazing waiter Jason. ( unless we missed it and the payment part) so take some cash with you. Jason was amazing, very helpful very knowledgeable knew the menu inside out gave us recommendations and suggestions and he was super friendly and also took my allergy very seriously. Go there ASAP.. ask for Jason ( I'm sure the rest are just as good )
Victoria Jones . 2024-07-21
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What can I say, The Alchemist food and drinks are always on point, not only that, the service was amazing too, got served by a young gentleman called Xandra, what a amazing guy, I asked him about the contents of the food, he wasn't too sure and then got back to me with great information, if it was anyone else, they would not have bothered, what a lovely guy, had an amazing smile, he is an absolute credit to your restaurant, the food was also really nice, freshly cooked, will definitely be coming again due to amazing staff and great food.
Shabaz Sikander . 2024-07-19
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We came here at 11 o’clock and the staff told us this is the last order so she asked us to order more! The drinks came to the table on a quarter pass 11, the funny thing is the manager came to us have to leave in 15 mins coz they gonna close on 11:30, it was so ridiculous! We trying to argue but the manager said I will call police if you won’t leave at 11:30! They took all drinks at 11:30 even we did not finish it!
Xiaolin SUN . 2024-07-19
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Nice local bar good food friendly staff
Alan Gardiner . 2024-07-17
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We were looked after by Jason who may be, the most caring, friendly and welcoming waiter I’ve ever had 🤗
Vee S . 2024-07-12
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The Alchemist was incredible. We had a busy day of touring and wanted to chill somewhere near our AirBnB flat. Couldn’t be happier with this choice. Bartender performed some magical chemistry on 4 cocktails and we had the edamame. Pipe Dream, Red Zombie, Bubblebath and color changer. Would love to try more cocktails!
Tim Barrett . 2024-07-04
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5 Stars for Jason’s service. Friendly, polite and always helpful. He needs to be promoted asap. Worth making the effort of leaving a review! Thank you Jason.
Bennacer A. Ramzi . 2024-06-18
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Food great, service super but whole evening spoiled by th background music that was so loud we could not hold a conversation without shouting. Asked for it to be turned down bur staff said it could not be done. Pity because everything was great but I will not be returning. George
George . 2024-06-02
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Excellent food and service in a modern, but relaxed environment. The attention to the music selection made even further enhanced the experience.
David Banks . 2024-05-31
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We popped in for a glass of wine before a dinner reservation. The staff were so wonderful we were easily convinced to come back for a cocktail after our meal. Great service, gorgeous bar and fun cocktails!
rachel mcglinchey . 2024-05-30
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Jason is amazing! His service is impeccable, he is a credit to your restaurant. Food and service was outstanding! Would definitely recommend this branch.
Rebecca Lawlor . 2024-05-29
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I recently visited Alchemist Bar and Restaurant (Battersea) on Sunday, 19th May, to celebrate a friend's birthday, and the experience was absolutely dreadful. From the moment we arrived at 7:30 PM, the staff were incredibly rude, displaying sarcastic attitudes and blatantly ignoring our group of 16. Despite having a reservation, we didn't receive our drinks until 8:15 PM, and our starters didn't arrive until 9:00 PM. To make matters worse, our main courses only arrived at 9:30 PM, after an agonisingly long wait. There was no apology or acknowledgment of the poor service throughout the night. The main course I ordered was poorly made, and after waiting so long, I refused to pay for it. When I voiced my dissatisfaction, the waiter became visibly upset. As someone who works in hospitality, I tried to explain that this was the worst restaurant experience I have ever had. Shockingly, the waiter began to aggressively question me about where I worked, threatening to come to my workplace. This kind of behaviour is utterly unacceptable and beyond unprofessional. Given that this was a special occasion with a bill totalling nearly £700, I expected far better treatment and service. I hope management takes this feedback seriously, as no customer should ever be subjected to such hostility and incompetence. This experience has ensured that I will never return to Alchemist Bar and Restaurant, and I will be advising others to avoid it as well.
luke . 2024-05-21
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Service here was amazing. We went in just for drinks but ended up getting some chips. The waiters and waitresses were all great and as were the managers
Eloise Chin . 2024-05-19
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Amazing atmosphere. Service was 6/5, Jason was too kind and hospitable.
Usama Azeem . 2024-05-11
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Ok good, great service and cool drinks
Alessandro Butini . 2024-05-08
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Service is very hit or miss, depending on who’s serving you. Also if you’re sitting outside they forget about you. Anyways food is always amazing and so is the drinks. Some of the staff needs more training, then it’s 5 stars :)
Tina Johannessen . 2024-05-06
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Didn’t eat this morning but had hot drinks to shelter from the rain whilst waiting for my daughter. Lovely service, lovely drinks and I would have eaten here too but we had to go closer to train station to be sure to catch our train home. Will visit again.
Amy Small . 2024-05-03
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I would review the breakfast food but it’s taking so long to get here I’ll end up reviewing dinner at this rate. Never seen so many staff look so busy but achieve so very little. Ooh, food finally here so I’ll give that a 3 star as managed to get it warmish
Andy Wren . 2024-05-03
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Fantastic food and service was exceptional 👌
Luke Bartlett . 2024-04-28
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I visited with some friends hoping to enjoy their bottomless brunch, but unfortunately, it was a letdown. Let me begin with the only positive aspect: the drinks were decent. However, they took forever to arrive, and half of them tasted awful. The food options were extremely limited, and even when they finally arrived, they were disappointing. Most of what we wanted from the menu wasn't available. Overall, I wouldn't recommend this place for brunch at all! Additionally, I observed the manager shouting and swearing at the staff, which created an uncomfortable atmosphere. I asked our waitress about it, and she confirmed that this was a common occurrence. Despite asking multiple times, we received inconsistent responses regarding when our brunch time would be over. One staff member even said, "I don't really want to ask because I don't want to get shouted at."
Carla Morgan . 2024-04-27
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I returned to this place in my time in town for its service, food quality, cleanliness, and safe, quiet location. I recommend 100%.
Omar . 2024-04-17
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Interesting drinks and a nice vibe! Service was also very good. Love the area too!
Hailey J . 2024-04-15
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I had my 20th birthday dinner here! Beautiful beautiful location. Even the gardens outside allow a wonderful area to roam around after dinner and drinks. Jason was our server - he was an absolute sweetheart! Thank you very much to him for helping us through the night (We were a table of 11 so I know it can’t have been easy). Food was amazing and drinks even more so! We had a wonderful time, thank you for the special evening. Oh and I recommend the French kiss drink for a little drama and fun if you have a sweet tooth like me :)
Giulia Jasmine Mezan . 2024-04-14
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amazing service from Jason, very welcoming and helpful!
scarlett . 2024-04-04
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went 2 days ago with a friend for an early dinner, and was really pleased with the service and food. I’d give the food a solid 9/10. On the other hand I’d give the overall experience a 10/10, because of our waiter Jason. I confidently say that I haven't had had a waiter this good and so dedicated to make everyone feel so welcome. It was the highlight of my time at the Alchemist. I will definitely be coming back.
Hadi Hassan . 2024-04-04
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Really had a blast - been here on my birthday and I absolutely loved: the service, atmosphere and of course, the fabulous cocktails! I’m a bit embarrassed I am struggling to remember the gent that was serving us for the whole time, he was absolutely the definition of going over and beyond - this happened on Saturday 23 March around 2pm (it was 6 of us). I would love him to know that he has made our day and made the overall experience 5/5 stars! Will be back.
Iulia Alexandra Marutan . 2024-04-03
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Great atmosphere and perfect service.
Ahmad Ibrahim . 2024-03-26
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Went in to use the loo and ended up having breakfast! « Jason » the nicest person I’ve ever met in the Uk so far, told me not to worry about using the toilet without ordering food as most places require you to be a customer. I had a latte with oat milk and it was rich and well made. The food was fine but the service was immaculate. You should always tip « Jason » and management should give him a raise.
Zahera Shehabi . 2024-03-26
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Honestly the best spicy margarita I’ve ever had! We sat at the bar and enjoyed few cocktails and nibbles ! The bartender Troy was absolutely fantastic!! Great service, super friendly and made us delish cocktails!!! Defo going back there to try more food and drinks ! Highly recommend!!!
Yuliya Yotova . 2024-03-24
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Stopped for brunch and a coffee before a meeting nearby. Excellent quality healthy food, beautifully presented. Service was friendly and helpful without being intrusive. Excellent coffee and beautiful decor. Our daughter was astonished that I was messaging her from The Alchemist - she says she's never managed to get inside for cocktails! So I gained a little street cred along the way. Great place to meet friends for business or pleasure.
Sam Cartwright . 2024-03-18
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I booked the cocktail Masterclass for the end of February for a hen party. It was simply one of the best things we as a group have ever done. As we were a large group, they catered to us very well. We made 2 drinks and got a free drink upon arrival which were amazing! The vibes were the best, I'm definitely booking this again with some friends. The "teacher" (I belive his name was Troy, sorry if I'm wrong) was pure vibes and defo made it better. Thank you so much for a fun time.
Charanpreet Braich . 2024-03-17
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I was on a stroll and came across this place. Decided to come in an it was an absolute delight. Jason was so attentive and extremely welcoming and I was also taken care of by Anaya who was also amazing. They have a good number of vegan food options which was the reason I decided to come in also.
Jannelle Johnson . 2024-03-16
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Amazing experience yesterday. Our server Jason was incredible - thank you for the warm drinks to soothe our throats! Food is delicious and very reasonably priced. Excellent vegan options!
Emily Futter . 2024-03-16
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Came to Alchemist for drinks and snacks only. Relaxed vibe with comfortable seating. Jason looked after us really well, a brilliant waiter. He ensured our drinks were ordered and table cleared throughout our stay. We were really impressed with his enthusiasm, friendliness and assistance. We spent a few hours here but didn't really rushed or bothered at all - we'll be back!
Nilvanta Kerai . 2024-03-09
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It’s an amazing place , I loved the food 🤩
Bruno . 2024-03-02
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Visited with my partner and although the drinks were good, I think we were served by somebody who was new, she spilled drinks and dropped our food. Also didn’t do any of the usual theatre you get which is half the point of the venue. Food was also cold. Not the usual level of service received at Alchemist bars.
Andrew Bews . 2024-02-29
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Had our works party here and was completely blown away by how amazing the staff were. Valentina and Anne Marie were assigned to us and their service was impeccable serving our every need with professionalism and importantly smiling the entire time. The positive attitude from all the staff permeates from the top from Ben who manages his team extremely well. I also have to mention the quality of the cocktails which were outstanding. Definitely worth a visit great job guys thanks for having us.
Mark Keane . 2024-02-28
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Spectacular, incredible food, I will definitely come back again
Guilherme Diógenes . 2024-02-26
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Had a very positive experience here on Saturday. We visited for the boundless brunch, the food options weren’t the best compared to other brunches but the food that we ordered was still nice. The cocktails are deffo the main attraction! Every cocktail was delicious (and strong!) and presented beautifully. Our server, Jason, was sooo lovely and really went above and beyond to make our visit great. All staff were friendly, polite and super helpful. Overall fabulous time and would deffo go back 😊
Lucy O'Shea . 2024-02-26
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The food was amazing!!! I will go back definitely 👌🏻
Giovanna Sebastian Oliveira . 2024-02-25
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Jason out waiter was amazing. So much bater and made us feel so welcom and comfortable. @alchemist don't let this ma go he will sole reason me and my wife return.
Adam Russell . 2024-02-24
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I almost never write restaurant reviews, but I have met a waiter there who had to be recognized publicly. Jason it amazing person. 100%
Florín Ivan . 2024-02-23
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The food was of excellent quality and taste, and the staff, particularly the server Anna-Maria, were pleasant, courteous, and skilled. We greatly valued her wonderful recommendations.
Sama . 2024-02-13
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Really nice food and portion sizes. Food is very tasty and very lovely.
Chris Smith . 2024-02-12
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On a rainy day, I popped into The Alchemist while my girlfriend was at the U.S. embassy. Jason, the host, greeted me warmly and made my simple latte order feel special. His awesome service showed me that The Alchemist really cares about its customers. Even though I was just there for a quick drink, Jason's friendliness made a big difference. It's places like The Alchemist that make you appreciate good vibes and great service. Big thanks to Jason and the crew for making my visit awesome!
Ethan Reshad . 2024-02-08
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Good food, good/friendly service, good company - what more could you ask for. Bill was pretty much I thought it would be for the bar/restaurant so all in a very good night. Will be back
Abid Hussain . 2024-02-03
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Visited for brunch with friends. The staff and service was on point. Nice selection of food and it an ideal spot to catch up with friends. Highly recommend for a place for casual eating and drinks.
maggie law . 2024-01-28
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A great place, bright and airy with a nice decor and a relaxed atmosphere. We live nearby but didn’t realise it wasn’t just a bar so we came for brunch and the waitress was brilliant and the food lovely (and generously sized!). We’ll definitely come back
Laurent De Alberti . 2024-01-28
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Very memorable drinks bar. They have a variety of interesting drinks with some effects. The bar is quite eye catching. The service was good and friendly and we felt welcome. The dishes have an Asian cushion slant and all very quite good. The tempura prawns were very nice. The churros were a bit disappointing.
Lionel Tan . 2024-01-28
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We had the best time at the Battersea Alchemist! The food was amazing, the cocktails super fun and delicious, and Jason was a fantastic waiter! Jason’s incredible recommendations, helpfulness and general loveliness made the visit all the better. Thank you so much, we will be back!
Natalie Tew . 2024-01-25
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Visited on 22nd Jan. Disappointed with the service to say the least. The place was nearly empty and the staff were not at all attentive to the customers that were present. While talking to your customers, look at them so that we don’t have to repeat ourselves 3 times. Myself and my partner spent couple of hours in there and it wasn’t up to the expectation that I had when I visited the Bevis Marks location. To top it all up, I got double charged for a round of cocktails that was already paid for by a different waiter. Get your staff to pay more attention to what is going on around your venue, rather than walking around with their hoods on..completely thuggish and unprofessional. The only reason for the second star, is that the Champagne was iced, and cocktails weren’t too bad. Be At One was a much better experience for both of us.
nitrogen33 . 2024-01-23
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Restaurante espetacular, comida maravilhosa, voltarei novamente para deliciar dessa culinária incrível
will felix . 2024-01-20
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Die Chefköchin Sirlene ist wunderbar, was für ein Service und welche Freude sie bereitet. Und was für ein unglaubliches Gericht.
MICAELLY MARTINS . 2024-01-20
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Excelente ambiente e com uma ótima comida, fora o bom atendimento.
Luis Felipe . 2024-01-20
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Absolutely loved it! Loved the whiskey cocktail, which was called Pipe Dream I think and excellent presentation. BBQ chicken board was great and the gyozas were great too. Jason really helped us and made sure we have a nice time, so kudos to him!!
Chakshu . 2024-01-18
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Beautiful restaurant. Great location. Service was quick and polite. Tempura lollipop and remix rice bowl was good.
Jolene Tan . 2024-01-16
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We came in to shelter from the rain and could not have received a warmer welcome. Special mention goes to the lovely waiters Jason and Anaiya (sorry if I’ve spelt that wrong), who went out of their way to make us comfortable and were so kind to the young children I was with! The hot chocolates we had were so delicious too. Highly recommend!
Catherine . 2024-01-03
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Fantastic experience at The Alchemist today. The service was impeccable, Jason had so much knowledge and made the whole experience enjoyable with what drinks to order. Food was yummy too. 100% worth the visit.
Donna Penson . 2023-12-23
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It was alright. We should’ve gone to the Darby’s 🙈 for a better ambiance
T Calling . 2023-12-21
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As a cocktail bar, we have tried quite a good round of cocktails. It's all to do with the showmanship not the taste. Alcohol evapored from the smoke, left with juice. None of them practical and stomach warming. We are all disappointed as a group. We've booked the table from 4-6.30pm with confirmation. When some of us were late, the server told few of us we had to leave at 5.30pm (what?) Then later on they allowed us to stay until 6.15pm. (And they did not rush us to leave as the restaurant was not busy enough) the crispy chicken as a starter was nice but ordinary. Salt and pepper squid was disappointing. I've also ordered bang bang salad only found out its lectures, red cabbage and that's it. The dressing was good. Atmosphere of the restaurant is somewhat lacking. Service wasn't good neither. Disappointing and way over price. One drink I would recommend is Negroni. Very delicious. Simple and excellent.
Marie Lee . 2023-12-18
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Had a lovely experience at this restaurant. Staff are friendly, especially Ann Maria! Would definitely be coming back!
Jess . 2023-12-17
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Always come back, and bought lots of friends here too. Staff are so friendly and helpful, amazing food and great atmosphere, even though it's quieter than the others
Naomi Pearse . 2023-12-05
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Loved 😍 this place only popped in by accident, but food great and service...
Ju . 2023-12-05
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good presentation and terrible service
Anastasiya Telyuk . 2023-12-04
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Good food, great atmosphere and theatrical cocktails!
Logan Ross . 2023-12-03
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Booked a table for 6 yesterday as it’s was birthday. arrived early was greeted and showed to my table our waiter Curtis was amazing!! He was very friendly detail to attention made sure we were having a great time. The restaurant itself is absolutely amazing!! Heard raving reviews and recommendations from friends colleagues and it did not disappoint, Thank you Alchemist Restaurant at Embassy Gardens and Curtis will definitely be back it’s my local area and favorite place 🙏🏾🥳😁🎂🎉😊
Bianca Genc . 2023-11-29
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Great place, great cocktails and drinks. Staff is absolutely amazing and I cannot wait to visit The Alchemist again. Thank you ❤️
Michal Zyczkowski . 2023-11-25
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I have been there a few times with my grown children and husband. . Honestly, I am there just for the space. We were there for a special introduction meeting between friends. Chosen for its Menu out of the 3 choices along here by my friend. Drinks are below average, good for playing or showcase.. Not a place for people who want to talk because the music was so crazy loud! Food was disappointing for me. I had the BBQ chicken .. not the BBQ I had in mind..2 sour cream, avocado dip, some bread, coleslaw and fried onions with a slim piece of chicken breast on top..few grill lines on a hot plate. £17. A sizzling Chinese chicken is more exciting than this. The waitress was very helpful and polite. That was a plus, but why do they keep calling us "guys" ??? Every staff member does it?? It's really irritating. It's shocking to see so many 5* ratings. Not for people who have better taste or palette. It's fun food.
Lucy Great & Small . 2023-11-25
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This is the place to be if you are ever near the US Embassy in Vauxhall. Unusually friendly staff for a London restaurant. The menu prices are v reasonable. I get coffees and lunches regularly there and enjoy the flying swimming pool scenes. I work at GOOD LAW just around the corner and never hesitate to take my clients there for coffees n lunches.
Atef Elmarakby . 2023-11-16
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The staff was extremely lovely, welcoming and attentive! I’ve never experienced such level of attention and kindness. 100/10 would go again just for the level of the service!
Dagmara Franczak . 2023-11-09
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would defo recommend this as a cocktail place, also love the tempura prawns :)
Fangwei Cai . 2023-11-07
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If I could give this 10 stars, I would! Everyone was, warm, welcoming and friendly! Our server for the evening, Jason, was A***. We had the most amazing time there and would come back in a heartbeat. Thank you for making my birthday so special!!
Sophie-Ann Grant . 2023-11-06
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Lovely staff, will definitely be coming again
Tyler Saunders . 2023-11-05
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Good drinks customer service was good and especially our waitresses Georgia she was absolutely lovely. definitely somewhere I would go again !
k M . 2023-11-05
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Impeccable service, lovely atmosphere and nice food! Lollipop shrimps was delicious!
shachaf2003 . 2023-10-24
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Jason helped take an absolutely terrible day and make it manageable. Rediculously accommodating to myself and my girlfriend, went out of his way to make sure we were taken care of. Great service!
Fomda . 2023-10-23
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What a lovely, lovely experience. I had to go to the American Embassy today 18th October 2023. My mother who had travelled with me was unable to enter the embassy with me. So, what to do ??? So she waited in The Alchemist for me. I joined her just a short time later. Waitress was very attentive and patient. We ordered our food which was perfect, the duck salad, very tasty, the desserts were mouth wateringly delicious and generous portions. Our food was brought to us after waiting no more than 10 minutes. There was nothing left on our plates, and we left with content tummies and a 😃 smile on our faces. I recommend this to anyone, without any hesitation and we will make a point to visit again next time we find ourselves in London. Thank you to the kind and friendly staff, they also made our experience enjoyable. 😊
Jill Dakin . 2023-10-18
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Honestly, this review is very difficult to make as the restaurant has such high reviews already. This will seem unbelievable. However there is a female manager with black shorthair who has given me the most disgusting service I have ever experienced in my life me and a group of girls were barred from the alchemist because we didn’t want to pay service charge actually not that we didn’t want to pay it just that we wanted to give our own amount of service charge. She continue to call us liars And say that we were banned from the alchemist and how we were con artists because we didn’t want to leave a £31 tip. Instead we decided that we would give £5 per person and there was five of us at the table. She then proceeded to beg and beg for tips. This tip is absolutely optional. I know this because I’ve worked in hospitality service and I told her this she continued to be rude, aggressive And disrespectful, and if I’m being honest, I believe we were racially profiled because no other group of Guests had to deal with this behaviour we still ended up leaving a service charge. However we don’t tolerate this type of behaviour to be humiliated this way and kicked out of a restaurant after I’ve paid my bill is ridiculous. I will be going back there and she will see my face again and she’ll have to explain to me why she barred me because I’m not going to stay barred when I’ve paid for my meal and drinks I can go anywhere I want I pay for my mum, like I said she is a white manager with black shorthair female do not trust her. She will be nice to you in hopes that you will pay the service charge then when you don’t, she will kick you out and act like you’re banned from the alchemist other than that the food and drinks were delicious . She literally walked us out of the restaurant like it was so embarrassing she actually beds and pleaded and told us that we were awful people because we didn’t leave a tip for the chef and the waitresses were the chef and the waitresses have a salary every single person in that restaurant has a salary, and it’s paid by the hour, so whether I choose to leave a optional service charge or not, that should not result in me being removed from a well established restaurant I’m going to take this further until that WITCH is fired and I will not rest even if I have tocome back to the restaurant myself. I have never in my years of being a waitress had to ask somebody for service charge. If they choose to take it off, then they take it off. she kept telling us all I am the manager I don’t care I just want to help everybody else out well we were going to help out too!. You can’t force us to put a certain amount of money that we don’t want to put and you don’t know people situations if we choose to go and spend our money to go out to eat but we can’t afford service charge then we should be able to not afford it because like I said it’s optional, whether people can afford it or not, it is optional & she did not give us the option and that is disgusting and she’s lucky I didn’t resort to further actions because she was moving like aggressive bully. Also, it was clear that her nice behaviour and willingness to cater to us was just for service charge. She did not like us as she is a racist who only is nice to people when she thinks that she can swindle money out of them. Once she realises that you’re not an idiot and a fool and may not want to pay the full service charge. She will start to throw abusive words at you. I will not let this go. I will contact the CEO of the alchemist just to have this woman fired because I am not letting this go even a year from now I will not let this go! the treatment was disgusting from the manager!
Mariah & Zaki (The Chambers’) . 2023-10-08
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15 Opinions
Such a beautiful town! The castle is a fantastic experience, staff were so friendly and helpful. The displays were stunning and well displayed, lovely to see. We were on a tour so couldn't spend as much tie as we would have liked. Highly recommend, hope to come again.