Based on 86 opinions finded in 2 websites
Opinions
Fantastic place to stay and to eat! Nice rooms with everything you need. The meals were fantastic, and our waiter more than wonderful. Breakfasts were what you wanted and cooked to order
Al-Sharon M . 2024-09-20
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The hotel does need a bit of upgrading but beds very comfortable & bedrooms were clean. Breakfast was lovely & served by owner who was chatty. Ideal location for a visit to Nairn- everything within walking distance. Parking for cars too!
Ann H . 2024-08-21
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Fantastic Hotel, rooms are stunning and very clean the bed was big and comfy and even though its on a main road it's very quiet, the staff were very friendly and helpful and the breakfast was lovely with plenty to choose from the only thing was the bathroom was quite small but that couldn't be helped and would definitely not stop me staying there again.
margoinglis . 2024-07-06
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Good was good, service was excellent, very decent price. Value for money. Perfect location, on-site parking. Very central location.
James E . 2024-06-15
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Lovely little place to stay, stayed for two nights, clean comfortable room. Had breakfast and evening meals and the food is fantastic and very reasonably priced. Staff very welcoming and polite.
wendie w . 2024-04-05
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We booked a table for dinner, food was very nice & reasonably priced with great service! We didn’t need to ask for top up drinks as Robbie was on it! Pleasant friendly atmosphere. Pictures below don’t do it justice as I had Macaroni for my main & my Husband had curry, both dishes fab!
Anne Wilson . 2023-10-03
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Up here for work. Just 1 night. Rooms good. Clean and very big. Downstairs bar and dinning area clean n' cozy. Good food (had steak) Very friendly and helpful staff. All n all, spot on. 👌
JM . 2023-05-23
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Completely average pub grub, slightly overpriced for the quality. Strangely they don't serve IPA. The saving grace is the bar staff who are lovely.
ESM42 . 2022-11-26
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Friendly bar man, good service lots to chose on menu, good prices and great value for money. 3 different dishes ordered and all superb , hot, asty and enjoyable. Can definitely recommend.
jeangC7308HM . 2022-05-19
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Delicious food from a very extensive menu. Excellent, friendly and professional chap who dealt with us Very competitive pricing, overall excellent value and will certainly recommended it and visit again
Catwhi . 2021-09-25
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A very good find thanks to recommendations from Nairn Rocks. Very friendly staff, good value for money. I had the Ultimate burger. The burger was homemade, succulent and well presented. Due to COVID the barman “Robbie” was on his own running the bar and waiting on tables which he did with a smile on his face throughout. Well worth a visit for good home cooked food at very reasonable prices. Thanks everyone 😎👍😊
StokiePatriot2021 . 2021-08-23
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I have tried many dishes here. They are all very nice. I really enjoy the salmon and the chicken stuffed with haggis.
erikas852 . 2020-11-27
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My wife and I ate here for dinner recently and thoroughly enjoyed our meal. The atmosphere in the premises is good provided you are down to earth people. I had the mug of prawns followed by the £10 steak advertised on the outside of the premises and my wife had spiced chicken wings followed by a chicken and rice dish. We also had a couple of drinks. Service was good. We both thought this was the best meal we had during our 5 night stay in the area and would certainly return if in the area.
dcwight . 2020-03-25
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Disappointed that your not open tonight, was looking forward to a lovely meal. Usually great food but been a bit slow lately
Celticfan66 . 2020-02-02
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We booked a large group meal, as had couple of friends staying at Hotel. The majority of the meals (steaks) were excellent for budget prices. My scampi and chips were okay but scampi was quite hard and salad wasn’t great but totally acceptable for the good value prices. Drinks were cheap, not a huge selection and pretty basic but we all had a good enjoyable evening and atmosphere was good and we returned recently just for drinks over festive season
fussy_weegie . 2019-12-29
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Good food at a good price. Plenty of choice on the menu and something to suit everyone. Excellent service and a lovely pub atmosphere.
Grace P . 2019-11-06
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Whilst on a work trip we visited here 3 nights for an evening meal. The bar was reasonably busy with only one member of staff serving. The girl behind the bar did a sterling job considering she was on her own. The food each night was excellent and was extremely well priced. If you want friendly service and excellent food at a reasonable price this is the place to go.
Stuart S . 2019-10-28
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Went here for a few jars during a recent stay in Nairn. Went to lounge bar. It is a traditional old school bar and did what we needed it to do.
GaryM604 . 2019-09-22
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The kitchen was closing as we arrived they kept it open so we could have a meal food was lovely best fish and chips I’ve had in a while service professional and friendly
283junei . 2019-06-03
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We were just passing, doing a tour of the highlands and on the off chance called for some food, small friendly pub who accommodated us at short notice. Good selection on the menu, we opted for fish and chips, now fish is a tricky one to get right but this pub delivered on all counts, the haddock was cooked to perfection with crispy batter and the chips were definitely home cooked as described, absolutely lovely, would definitely recommend, the table next to us were having the mixed grill and that could have fed a family of five, superb and the beers great tool!!!
angelaf960 . 2019-05-25
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Fancied going out to get a very late lunch in the town but most places we'd normally go to were either closed or going to close. Understandable for some of the places that close around 4 anyway, but the bigger restaurants missed a trick on a day like today (Easter Monday and a really warm day) We were wracking our brains about where to go and we settled on the Albert Inn. Sometimes we just forget it's there or say we'll go in past at some point but never do. My brothers always say good things about it so we thought we'd give it a go. We were a wee bit too early for food, had about a half hour wait before they started serving food, but we were happy enough to sit outside and have drinks in the sun. I'm actually really surprised at how reasonable they are with their prices. Not an issue at all but there was a minimum £10 spend on using a card and we didn't have any cash on us, but it wasn't a bother, we just got snacks and extra drinks to take us over the limit.Despite being by the main road, it's not a bad spot to sit out in, it's well kept and easy enough to zone out from the folk glowering from the main road. We weren't bothered by the seagulls either, surprisingly.When it came to 5 we got our menus and couldn't believe how well priced the food was compared to other places in town. I ordered the rib eye steak, my boyfriend had the super stack and my mum the veggie burger (plenty vegetarian options available) It was hard to choose between the steak and the burgers!There wasn't a long wait between ordering and our food coming out which was handy because we were all pretty famished. The food looked and smelled great and you get big portions for good prices. We really enjoyed our food, the peppercorn sauce in particular. I don't know if it's homemade but it's really good! Normally I'm not a fan of onion rings either, they're easy to get wrong, but theirs were spot on.I feel bad for overlooking it in the past, but I'll definitely be back again.
Kerfrern . 2019-04-22
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Excellent food - The rib eye was very tasty and so was the price. They have a good pub menu which includes 3 types of steak. Well worth a visit. You wont be disappointed by the food. Usually very busy, especially over the weekend.
bobf222 . 2019-04-14
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Just left the Albert in after having a beautiful meal. It was lovely and great value for money I would highly recommend it.
robina m . 2018-12-03
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Visited twice and honestly could have eaten there every night of my stay in Nairn. It’s a small bar that serves food as part of the hotel but the food itself is amazing! And cheap! The drink prices are also extremely reasonable. It has sports channels on as well for the football mostly on both BT and Sky Sports and very friendly staff to boot.
rockinrollstarrr . 2018-09-27
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Went for food while on work trip. Pub was very busy but we were served quite quickly. Food was good and well priced. Would recommend the scampi and colleague was impressed with the steak.
Stuart S . 2018-09-24
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A clean well-presented pub, with a friendly atmosphere. the staff were helpful and service was good. The service was slightly slow however the standard of the food more than made up for this,
Sonz999 . 2018-05-20
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8 of us ate here tonight. Had various choices in our group, some Steak, couple of folk had salmon, 2 had Nachos and scampi and chips. Food was excellent and my steak was cooked to perfection. Excellent value for money and very friendly service.
SusieD31 . 2018-02-09
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Decided to try eating here after reading the good reviews on TA. Wasn't expecting the small bar area when we walked in, kind of assumed there would be a larger restaurant area. We sat down, and ordered at the bar. Food was nice and good selection on menu. Female waitress very friendly. Can't fault the food itself, just had a very 'working men's club' feel about the place itself. If you don't mind eating near the bar with the footy on then give it a go. Wouldn't recommend it as a place to go for a romantic meal tho!
Mrswu24 . 2018-01-24
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A reasonable choice of what appears to be freshly prepared foods.
RobertS410 . 2018-01-22
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Went for a meal with 14 friends and over half had steak and it was amazing. Everyone cooked to perfection with homemade chips peas tomato mushroom and onion rings all for £10 and they do this every day!! Superb value and delicious.
S7695BScolinb . 2017-09-09
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Decided to call for an evening meal after checking TripAdvisor. Ordered Balmoral chicken and a Sirloin steak. There was a wait of about 40 minutes as it was very busy but well worth the wait for some very tasty food. We intend to call again before the end of our holiday.
Kevin S . 2017-09-05
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Had a good couple of beers and an amazing mixed grill here, awesome meal, highly recommended and overall a friendly little place to eat and drink
maccaderby242 . 2017-08-07
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If you don't mind pub eating this is a super place with fantastic portion sizes. Staff were very pleasant and efficient.
highlandwayfarers . 2017-07-29
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Just popped in on the off chance. Veggie burger, sweet potato fries were delicious and staff were very nice too. Good food and a good price.
Alison M . 2017-07-26
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I had a 3 course meal for £20 Inc the 8oz sirloin steak. Cooked to perfection with lovely gome made chips and onion rings and complimented with peppercorn sauce. Beer of the month on offer, free WiFi and friendly staff. Can't wait to go back
Baz010 . 2017-06-25
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Realmente hambre, así se movía hasta el Albert donde hemos comido un par de veces antes, sabiendo que tienen grandes porciones y buena comida casera. Mi marido tenía torta de carne y pollo, highland tenia dos comidas de excelente calidad y cantidad. Ambos tenían el...
lorrainerobertson . 2017-06-08
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Fuimos a almorzar, un adolescente, de 12 años, mayores de 21 años nuevo lady & mi mujer. . . . . . . . . . . . . . Nos encantó la comida, el servicio era excelente y muy amable, buen ambiente en el bar y lo mejor, grub, que fue muy muy razonable! Recomiendo encarecidamente este lugar, volveremos a por más! !
referee141 . 2017-06-03
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Ordered the steak deal , meal came out quick. The food was fantastic with fresh homemade chips. Staff very friendly and very attentive. Will be back.
jfsep . 2017-04-16
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This place was a recomendation and we were not disappointed. The fish was amazing...we asked for breaded...with hand cut chips...perfect. We have been in on numerous occasions since then and tried the veg curry, vegetarian burger with friends having chicken. No complaints, good portion sizes and great service. Free WiFi and always a beer and spirit of the month on offer at great prices. Would highly recommend the Albert when you are in the lovely town of Nairn.
amjohnsto . 2017-04-01
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Excellent meal, steaks cooked to perfection and at a great price would have no hesitation recommending and will go again
Mark G . 2017-01-04
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Family of 4 dined here while staying in Nairn. Lovely steak pie, smaller portion fish and chips was still a very good size, Cajun burger tasty.Friendly member of staff.
ihatecrocs . 2017-01-04
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Nice quiet spot to have a drink or meal. Friendly staff who are attentive. Relaxed atmosphere with great prices for food and drink. A nice wee hidden gem in nairn. Highly recommend visiting.
Nae-fear . 2017-01-01
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Excellent place to eat, the staff could not have been better and the menu was pretty varied. The food itself was absolutely delicious and prices very reasonable. There was a nice atmosphere to the place, a few customers were using the juke box and their choice in music was great. We were a bit unfortunate to have the misfortune of having the local idiot "Colin" engage us in conversation, however if he hadn't left of his own accord I have a feeling he would have been asked to leave by the staff. If you can avoid him, I would definitely recommend a visit to this place because you wont be disappointed.
Clare L . 2016-10-23
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Just had a lovely family lunch only one problem no dessert menu ..... not good when you have kids with you ... come on chef get the desserts done as your grub is amazing .
Kaz N . 2016-09-25
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Not Michelin star but you don't expect it to be. Good honest pub grub at everyday prices. First class. Lovely clean spacious room. First impressions can be deceptive.Won't hesitate to stay here when Inverness want £200 a night and this is 20 mins away and £50
Andrew C . 2016-09-01
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Great menu, very varied steaks, burgers curries etc. Husband and self both had steaks they were very tasty, also had a knickerbocker glory. Yummy.!!
sandra a . 2016-08-26
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We had been unable to get in on the Saturday evening but returned during the week and got a table. Good dinner with a large-screen television for the news.
John W . 2016-08-09
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Ate here on two of our nights as was recommended by owners of the B & B The Haven. Food was excellent and this was definitely not skimpy portions. Would recommend.
westquarterlad . 2016-08-08
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Had a nice meal at this cosy little pub in Nairn . Tasty reasonable priced food or just pop in and have a drink and a yarn . Accomodation also available
Leanne J . 2016-07-25
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Very nice bar staff (Rob) and well kept room. Shower was the main drawback as it hardly had enough water pressure to get soap off my face. Reasonable prices, good location and parking. Breakfast was excellent.
Kipper F . 2016-07-17
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Four of us dined here midweek, meals are served in the bar area, where there was a mix of eaters and drinkers. Menu is varied, typical pub fayre with some Scottish twists and reasonably priced. The starters were massive eg a full sized backed camembert with 8 slices of tasted baguette, huge plate of nachos to share. The steaks were perfectly cooked and presented (we had them with whisky cream and port & stilton sauces), and the haggis in filo pastry, served on mustard mash with veg was so tasty, but I was beaten by the quantity. Next time we'll probably skip the starters, to leave more space for the mains.
Mike M . 2016-06-18
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Great value and the best Ribeye steak, which was cooked to perfection, Fantastic range of single malt whiskeyHighly recommended
GordonSnrandJnr . 2016-06-17
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A bit rough round the edges but friendly, welcoming and excellent food. Not fancy but tasty and plenty of it. Clean toilets
BettSk . 2016-05-22
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We visit Nairn quite regularly, and always go to the Albert Inn for either a drink or food. Best pub grub ever! Really love their menu - food is freshly cooked and very enjoyable!
gillian a . 2016-05-18
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Really good place to visit good value for money. They got good range of food on their menu including kids menu. Prices really good. Best part portions size are big. Definitely recommended to anyone who wants a casual place to have lunch or dinner. Friendly staff and nice atmosphere. Very clean. Recommend to book can be busy.
jeanboobs . 2016-05-01
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Looks like a typical pub but the food and service is high quality. Good range of the usual pub food all freshly cooked on the premises.
Brian G . 2016-04-03
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Was staying in the Golf view hotel & spa and after looking at the menu decided to use trip advisor app and see what was available within walking distanceThe Albert Inn came up with reviews about the £10 Steak.was intrigued by their £10 steak offer which is available every day, a choice of cuts I opted for the Sirloin (medium) a quality piece of steak arrived, cooked exactly as ordered and full of flavour, huge handmade onion rings, handcut chips and all the trimmings - excellent value and good quality ingredients! I added peppercorn sauce for £2.25 and a pint at £3.30. Overall a great choice.If you are staying in the area I would recommend you give it a try.
Alan B . 2016-03-16
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A great wee traditional pub with friendly staff and pub food how it should be, fresh, tasty and cheap as chips :)
Mirel966 . 2016-01-18
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5 of us went for lunch today. Enjoyed a delicious meal which we had ordered beforehand so no delay. That said, given time plenty of time to eat each course. Would definitely recommend.
Helen M . 2015-12-17
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had a lovely meal at the albert jnn nairn with two of my friends we had a rib eye steak each home made chips home made onion rings mushrooms tomatoes and garden peas all cooked to perfection and a port and stilton sauce £10 for the steaks and £ 2.25 for the sauce bargain if you are ever in nairn you must eat there very friendly staff we will be going again and again 5 stars
Elizabeth M . 2015-12-11
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Excellent pub food and presented well. We are local and eat here regularly. The menu has just changed and offers additional choice. They also do a regular steak night!
Bob F . 2015-09-30
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Basic bar ambience--sports on TV, etc. The food was a bargain--good, better than you'd expect for the price.
Dan G . 2015-09-28
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During a recent holiday to Nairn we visited here three times for evening meals. Cosy atmosphere, booking sometimes recommended. Food - First visit I had the Haggis parcel, excellent example of the dish, hubby was intrigued by their £10 steak offer which is available every day, a choice of cuts he opted for the Rib-eye (although skeptical at a tenner), a quality piece of steak arrived, cooked exactly as he'd ordered and full of flavour, huge handmade onion rings, handcut chips and all the trimmings - excellent value for good quality ingredients!Second visit - we both opted for the Haddock risotto £9.95. This was a large portion of perfectly cooked arborio, seasoned beautifully and genorous flakes of the fish, again excellent value.Third visit - Hubby had the Cod, chips and mushy peas, once again quality piece of fish, very enjoyable. I had the hunters chicken, another excellent example.All meals were presented beautifully, I congratulate the kitchen staff but the experience was made all the better by the front of house/barmaid Laura, she works so hard to provide you with a friendly and professional service, a total asset to The Albert in my opinion and certainly appeared to make everyone's visit pleasurable.A very popular place with locals and tourists alike, well done, keep doing what you're doing.
Kazerooney . 2015-09-24
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I had a beef and ale pie. It was good, a bit dry but still tasty. My wife had fish which was pretty good. It was convenient being right next to our B & B. The beer on tap was good also.
Swandawg . 2015-09-10
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Went for lunch today. Was sceptical of the 2 for £12 offer and was determined NOT to have chips again after a bad experience at Tesco. However 2 of us got 8 large pieces of scampi, HAND CUT chips & a lovely salad garnish with a delightful dressing on. We both had a pint of John Smith's shandy and the total? £18.20.Every night is steak night at £10 per head with all the trimmings.Will be very hard to beat for quality and value.
Pamelar1950 . 2015-08-12
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8oz Sirloin , all the trimmings including lovely home made onion rings, brilliant! Warm welcome and a cosy traditional Inn setting, we would highly recommend a visit if in the area!
Aeneas1973 . 2015-08-01
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"No room at the Inn" so stayed at the B&B next door.That said it was easy to see why there was no room! A great pub on a corner with car park, a great choice of food, Excellent choice of Scotch Whisky and very pleasant staff. It is always busy with local people eating there - prices are reasonable and there's plenty on the plate.Well worth a visit if you're in the area or passing through on the A96 as it is on the main road.Recommended.
JollySkipper . 2015-06-29
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Good food and beer, cheerful staff and customers, beer garden, car park, easily accessible from A96 Inverness - Aberdeen super highway ( Locals will know that super-highway bit is tongue in cheek )
grahamnairn . 2014-07-16
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I was a little bit afraid because of the things I read here about this place, but I have been positively surprised to find a nice place, with no noise nor anything bad at all!I think they're putting much attention on the "smell question" (see other comments), because in the corridor there is an automatic perfumer and in the room there was a strong good smell. We had a really big and comfortable room, with a HUGE bed and a huge tele. Bathroom was little but absolutely ok.Nice staff and delicious Full Scottish Breakfast in the morning.It was a good choice!
Marion_Greg . 2014-06-13
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We booked a table for 7.15 on a Friday evening (although assured it was unnecessary to do so). Just as well we did, because our reserved table was the only one free when we arrived!Food was from a limited typical pub menu and took 30 minutes to arrive but was tasty and well-cooked. The Steak and Ale pie had quite a lot of unadvertised mushrooms in it, but nevertheless there was a decent quantity of tender beef. Chips good, if a little greasy. Chicken dish was amended on request to remove sauce and add mushrooms.Cans of diet coke and Sugar free Irn Bru available in addition to draught soft drinks.Good for a straightforward value meal, but arrive early to get better service.
Neil C . 2013-08-08
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Non prenotate qui...camere vecchie, con polvere, sporche (sul comodino pacchetti aperti di biscotti sbricciolati e il bagno sporchissimo....) non aggiungo altri dettagli che e' meglio... DA EVITARE...
Francesca-Mirco . 2013-08-07
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Have visited and eaten here a few times and always found the staff and other customers friendly. The food is great as well as great value forMoney only downfall is it takes a long time to get to ur plate. Although yea it is all made fresh an hour + wait when it's not busy was not appealing. However that is the only downfall. I will certainly be going back
Kezza-Bee . 2013-05-15
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Had an overnight stay and have nothing negative to say. It is a pub/hotel with a damn good breakfast and hard working staff who served us very well. The price for our stay was more than reasonable, and would stay again. Sure the rooms are a little tired looking but they were clean and the bed was comfortable, and with a delicious breakfast, what more can you ask.
nelly c . 2013-04-15
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we have visited this inn before and found it friendly.this visit there was a lack of customers so quiet we were the only customers there on a Friday night at 9.30pm saying that the barmaid was very pleasant and friendly
inverbay . 2013-03-27
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had lunch for 2 here last week.2 main courses for a tenner with hand cut chips. well cooked and cracking wee pub.recommended
davechef77 . 2013-03-07
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the bar itself is pleasant and clean, and the restraunt is lovely, you get a good meal for the price, its good value for your money
Joseph D . 2013-01-12
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Nothing to dislike about the food and I am usually very fussy when it comes to eating out. Good selection on the menu and some different dishes that you don't usually get on a typical menu. Well done
Ali_1_12 . 2012-12-31
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it was just across the road from our practice venue and we had many a good night with two of the proprieoors over the years. I didnt eat but sampled their drinks and enjoyed the company . We dont practise so near now but if we moved I probably would.
marerose70 . 2012-10-02
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My partner and I were staying in a caravan and decided to eat out in Nairn on our last night, the food was excellent, we were told that the chef had just changed beef suppliers and was interested in our feedback, my partner had steak which he said was the best he had ever tasted. I had a burger which was made from excellent beef too, all in all a very pleasant meal and excellent value for money.
Cazyb27 . 2012-09-28
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Il locale è piuttosto piccolo e affollato, ma conviene rispetto agli altri (pochi) del paese, perché più economico. Il menu è molto completo, la birra buona e il personale cortese. I piatti sono ottimi e ben serviti, non rapidissimi visto che a gestire tutto è una sola ragazza (più il personale della cucina). Eccellente Battered Fish & Chips.
RominaSofja . 2012-08-27
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We ate here as the food situation at The Windsor Hotel was so dire that we had to find somewhere close by. This was acceptable and the food was reasonable, if hardly "Italian" as they claimed.
Alan G . 2012-08-04
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A great wee traditional pub with pub food how it should be, fresh, tasty and loads :)
Colin M . 2012-07-08
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Food cold poor quality Staff aragant and rudenot recomended the worst wev"e had in ScotlandTher"s nothing to like
jim s . 2012-04-29
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Me and my hubby went here for an over night the room was excellent clean and the bed was so comfy, breakfast was yummy and the manager was so pleasent and such a nice guy would deffinately go back again. thanks for a lovely stay from katy brown
katy b . 2012-04-24
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Felt the chip fat was due a change as the chips were pretty rank and the steak could have done with a few more minutes cooking. Barman on duty was really pleasant though which kind of made up for it. Edible but only just.
Magoo26 . 2012-03-11
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We were staying at a nearby hotel that offered a more expensive menu without Italian options so chose to dine at the Albert Inn (nearby and looked pleasing to the eye from the exterior). We were warmly welcomed (without reservations on a weekday), seated immediately, and offered something to drink. We enjoyed some wine while our young daughter who was travelling with us enjoyed some bread and apple juice. The meal itself was delicious, the staff were attentive, and the ambience in the conservatory was very relaxing. My husband enjoyed the veal scallopine and I selected the chicken parm. They also made a special pasta bolognese for our daughter (not on the menu, but offered anything at all for her). We were really impressed with the quality of the food and the overall experience. Would love to return if in the area.
JenandBenHan . 2011-11-12
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I cannot agree with thE comments of thE previous reviewer. We ate here today (Sunday afternoon). As pub grub goes this really was not too bad. The service was very good ( we were watching the football on TV and the barmaid came and sorted our drinks out at the table on tab) I had the chicken curry which was really nice. My daughter had a nicely cooked steak. Always a good marker of pub grub is the chips and these were really good homemade ones. I would recommend this place.
Durdy12 . 2011-08-07
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Very disappointed with this restaurant. Had planned to go there for a while - but wish we hadn't bothered.Half the menu was not available as they were out of stock and the service was incredibly slow...clearly understaffed or just unprepared for being busy with tourists.When the meals did arrive they were lukewarm (at best).I've very little positive to say about the Albert Inn and unfortunately this restaurant becomes the first we've had to give a 'thumbs down' to!Wouldn't recommend but maybe caught them on a bad day....
SallyandAllan . 2010-08-18
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No food on offer other than crisps, ice cream and a meagre offering of cake, shocked as we were there for a 1pm show and had travelled over an hour thinking we would be fine for lunch at the theatre. Staff were fine, no hint of getting things done in a timely fashion and not much interaction with customers. Decor is depressing, such a big space makes it cold and echoey. Just no atmosphere whatsoever. Very disappointed and won't be back.
444 Opinions
We stayed at this Inn/Hotel at the beginning of November, returning home we received an email asking us to review our stay. This we did by email, however, we did not receive a reply nor did we receive a reply to our follow up copy email, which I now type below. "Many thanks for your email, usually we send a report good or bad to Tripadvisor, as you have asked for feedback I am happy to share our thoughts with you initially. I have an email from you confirming our reservation from the 4th to the 8th November, 2024 in a Garden Room. This was because we have a dog and thought this would be an easier option should she need to go outside. When we arrived we had NOT been booked into a Garden Room for our five nights, as per your confirmation. We were offered a garden room for 3 nights and two other nights elsewhere within the hotel. I really did not feel changing rooms, packing and unpacking for two nights was a good idea, so we opted to stay again in Room 111 for the five night stay. I am sure you will agree, this was not a good start to our holiday. I spoke to another couple who had also booked a garden room only to find they too had been misallocated a room and these long established customers were very upset and vowed not to return next year for their 8th year. I feel it necessary to draw to your attention the lack of servicing for Room 111. Each day our duvet was "just turned over at the top", the bottom sheet was not straightened and the pillows were as we had arisen, not even straightened and aligned. The cleanliness in the bathroom left much to be desired. As I am sure you are aware there is no toilet brush next to the lavatory. The toilet was not cleaned throughout our stay and the bowl after five nights was turning a light shade of brown, however, diligent attention was paid to folding and making the spare toilet roll and the one for use look pretty. I would have preferred a clean toilet. This takes me on to the bath. On arrival there was a single long dark hair in the bath, as we did not use the bath and both have grey hair, this was still there when we left!! The shower doors require a thorough clean and polish, there is black mould on the wall and around the base of the shower. During our stay this was NOT cleaned at all. Mould and Mildew spray with a toothbrush would solve this problem. Likewise the wash hand basin was neglected. No dusting or vacuuming was carried out in the room for the duration of our stay. For your information I left a piece of cotton and a clean tissue on the floor and they were not picked up. When we had dinner in the bar area dogs were quite welcome. However, in the morning we did feel rather like second class citizens as we were with other dog owners required to use the alternative dining room, which was uninviting and a long way from the self-service area in the breakfast room. On two days for breakfast we were along with four other owners with dogs, allowed to use the breakfast room. No explanation was given for the flexible rule. To end on a good note, the staff were pleasant and helpful, always willing to assist in anyway they could. It is with interest I await your response. " On our next trip to Scotland we shall stay elsewhere.
1043 Opinions
I've checked into the premier inn for 3 nights to find out the beefeater is closed for food and drink because all the staff have walked out due to soon be opening there own in house Thyme restaurant so there is only staff there in the morning to cook breakfast....yet nothing is on the website about it being closed !!!! I would of booked into another hotel if I had know 🙈🤷🏻♂️🤷🏻♂️🤷🏻♂️