Thai Terrace in Windsor and Maidenhead

We were curious to try try this place as it looked nice from the outside. As soon as you enter they ask you to pay upfront which I can understand however, the chicken was atleast 3 days old and unseasoned. The rest of the food was either bland or tasted terrible we left in 10 min and was utterly a waste of money. Food so bad I had to leave a review to try and save your money. I wonder if I can get a refund!

Subject: Discriminatory and Inhumane Treatment at Brown Rice, Windsor I am writing to express my deep disappointment and distress regarding an experience I had at Brown Rice windsor today . I came in with my family — four adults and two children, one of whom is six years old, autistic, and has very special needs. He was in a specialized buggy wheelchair. Both of my children also have severe sesame allergies, so we ensured they ate beforehand and would not be consuming any food from your buffet. Upon arrival, I clearly informed your staff that only the four adults would be eating and paying, and that the children — who were not going to eat due to severe allergies — would simply be seated with us. I even asked if any sesame-free options could be offered, and your staff confirmed that due to it being a buffet, that would not be possible. We fully accepted that. However, to our complete shock, we were told that we would still have to pay for both children simply because they were present at the table. When I explained again that they had allergies and would not be eating, thire staff coldly insisted it was “policy” and even went as far as to say the children would need to stay *outside* if we didn’t want to pay for them. I cannot begin to express how outrageous and dehumanizing this was — to suggest that a disabled child should be left outside a restaurant simply to comply with an arbitrary and discriminatory policy. This is not only unacceptable customer service; it is an utter failure of basic human decency. As a single mother of a child with disabilities, I am unfortunately no stranger to challenges, but this experience left me deeply shaken. The way your staff handled the situation was not only rude but discriminatory and lacking in compassion. We were fully paying customers simply seeking to enjoy a meal, and instead we were shamed and turned away. Our day was ruined. I sincerely hope you reflect on your policies and how they are enforced, particularly when they impact children, people with disabilities, and those with food allergies. Your team should be trained to approach such situations with empathy and understanding, not hostility. I request a formal response and explanation regarding this incident. Depending on your response, I will consider filing a formal complaint with the windsor Council Department of Human Rights and sharing this experience publicly to ensure that no other families are treated the way we were.

Brown rice is very tasty and great quality. I highly recommend. Thanks for a great dinner :)

Food was tasty but as a vegetarian more veg options in the buffet would help.

The food is very delicious. It's like being in Thailand. I took the first bite and went to heaven. Oh my God, I've been here for three weeks. I miss Thailand so much. I found this restaurant and was so touched. The Thai tea is very delicious.

Food and services are awesome .

Best Thai restaurant in London, great staff with great dishes.

I recently visited Brown Rice Thai Buffet and had a great experience overall. The restaurant offers an all-you-can-eat Thai buffet for an affordable price (£11.95), which is excellent value for money. Service was really great . Staff were very friendly.

The food and atmosphere was soothing! The food was delicious and the staff was accommodative!

Good food with great service. Highly recommended we enjoyed!!

Good food with friendly staff. Highly recommended

Good food, staff are kind and friendly to the people

Delicious food and friendly staff good everything

Good Food Service is Good Food is warm

Thank you Brown Rice Windsor for the amazing food and drinks, looking forward to seeing you guys again.

I had such a great time at Brown Rice Thai Buffet! The food was delicious, with a great selection of authentic Thai dishes—especially the spring rolls and Thai green curries. Everything tasted fresh and well-prepared. One thing that really stood out was the staff. Everyone was so kind. There was a lovely staff member standing at the front door offering spring rolls—she wore glasses and had such a friendly smile and welcoming She made our dinner special . It was such a warm way to start the meal and really made a great first impression. You can tell the team here genuinely cares about their guests. Highly recommend this place for both the food and the amazing service!

This place is fantastic! The food is delicious, and the atmosphere is great.

⭐️⭐️⭐️⭐️☆ Affordable but Lacking Variety — Brown Rice & Buffet Thai Brown Rice & Buffet Thai offers an affordable dining option with decent value for money, but it does leave you wanting more. While the price is very reasonable, the selection of dishes feels a bit limited. It could definitely benefit from a wider variety, especially when it comes to meat options. The flavors are enjoyable, but with more dishes and better variety, this place could really stand out. As it is, it feels a bit disappointing if you’re expecting a full, well-rounded buffet experience. That said, if you’re on a budget and looking for a quick, affordable Thai meal, it’s still worth a visit — just manage your expectations.

Food was really good and staff were really friendly and helpful. Highly recommended

Such a lovely night out with friends, really friendly staff, great food (exactly what you’d hope for at £12), nice atmosphere. And a Chang beer in the UK, amazing!!!! 😁

Excellent service! Good food, prices are affordable, the staff is very attentive, I would return without a doubt.

Food was really good and service was great. Highly recommended if you are Thai food lovers 🥰. Definitely come back !!

Very good food, excellent personalized attention. All very good, 100 points

I was so excited to eat at this restaurant and I went in with high hopes as I saw that they had a lot of options. It was also my brothers birthday so I thought I would treat him with some Thai food. They completely ruined my day, week, month, year and life at this point. The food tasted rock solid. I couldn’t even bite into the chicken. It was stale and had a bitter iron taste. It tasted like the metal on the sidewalk. The rice was like something out of a sewer. It was mushy and was soaked in food colouring. The two waiters at the front kept staring at me and didn’t even let me enjoy my food in peace. I got chips and three minuites later, you guessed it- it was Rock. £22 gone down the drain. Oh and let’s not forget the food poisoning I suffered for the past two days. Please do not come here or you will regret your whole life.

Food was really good and amazing service. We really enjoyed!!! Highly recommended

I recently visited the Brown Rice buffet at windsor. The food was absolutely delicious with a gratis variety ofdish. The staff was friendly and attentive which made the experience even more enhorabuena. The buffet is priced at £ 11.95 .😊

Very lovely food and friendly staffs

Had an amazing dining experience at brown rice thai buffet. The flavour were authentic, the ingredients fresh and every dish was beautifully presented. The ambience was warm and inviting and the staff was incredibly friendly and attentive. If you are real craving about thai food, this place highly recommended.

Great staff. Smiling and courteous. Generous portions great taste Awesome flavour

Food was really really good and service was great.

We really enjyo thai food with great service . Had a tofu soup.

Friendly staff, delicious food with reasonable price

One of the best places to have food!! Really loved the vibe and the overall menub

Very good restaurant to have an all you can eat meal. The food is great... will recommend stopping by

I would not even give it a star for the customer service i experienced at the door itself let alone inside. I used to come here with my mother who loves the food. Despite them waving free springrolls about outside i declined saying its ok we are coming to pay & dine. The lady at the door then said they will charge for my toddler even when i said my son doesnt eat thai/oriental food. Its just myself and my mother. She declined saying i cannot allow entry unless i charge your son. My son was not going to even sit on a chair but remain in his pram. I walked out. I will never ever pay somewhere when my son is not eating. Instead their competitor next few doors down straight away said we do not charge children whether they eat or not. Appalling service. Left me completely aghast. You pretty much called me a liar to my face, disrespected me, cherry ontop tried to excercise daylight robbery by charging me for someone who was not going to eat.

We use to be regular here. I’m not sure if they had major changes but the staff use to be lovely! You could even see somewhere a nice review I left to this place. Recently I went there with my family which come to visit us and they use to absolutely love the food! We had our kids with us , the 9 years old one they charge is full price so we were surprised as we use to pay kids menu …The shocking came when my toddler which is under 2years old has been charged too ! She’s not eating Thai food and she’s 20 month old… Absolutely disgusting behaviour and service ! The new lady manager or what she is called has no customer service skills ! I work in this industry for very long time and I can see why this place gains just bad reviews… we won’t be back definitely and I will recommend someone to take serious action on management issue! From the service to food quality everything went down! Plenty Thai options in Windsor …avoid this one !

The worst food I have had in my entire life. You are requested to pay at front. We only had 2 small plates. The food was extremely salty or sweet. Chicken smelled very bad. We had to run to the toilet the whole night. Avoid please !! What a waste of money. We used to like Thai food, this place has really damaged the reputation of Thai food. We will go back request a refund for food poisoning!

This was a good experience overall. For a price of 14£/person, 6£/kids...you really get "eat as much you can". We went back 2-3 times for some of the nuddles which were really good. Hot chicken wings(with red peppers)...not recommending. The only thing that was really not fair is that my friend was with his 1 year old baby and they charged him an entrance fee which was terrible. Under excuse "we have to charge for the seat". I wouldn't go there again probably.

The food looked great from outside, so we were excited to try it. But after the first bite, we quickly changed our minds. The rice and noodles were dry and tasted old, and the mussels were honestly a disaster. The only thing we actually enjoyed were the spring rolls. On top of that, the staff didn’t make us feel welcome at all—they mostly hung out on their phones, and the whole vibe just felt awkward. It’s a shame because this place has potential, but the food and service definitely need improvement.

I was in here on Monday 24 Feb 2025 .food is lovely .very nice staff I be back next time I'm in windsor.

Payed £27 for me and my partner to eat I had hard rice cold food and hair with my dinner

Have always loved Thai Terrace for value and delicious food. The only things I would change are that they could have waiters serving drinks to the table a bit more. I would then be tempted to buy things like beer. Also, they should do DESSERTS!! With the spiciness of the food, it is crying out for some ice cream to be available!! Even if it is just in mini-tubs!! Be warned if you have children, there are only a few choices which aren't spicy, so ask the staff which ones.

This place must have updated because it was excellent all you can eat food for £11.95. Green curry, Massaman curry, tasty wings, chicken with two kinds of rice, pad Thai, another noodle, mussels in coconut milk and more! So tasty! This was as good as any Thai I’ve had anywhere and very fun to try the variety. Staff was polite and friendly. Highly recommend. There was also a vegetarian bar of similar entrees.

I’ve promised myself to only write reviews when I’ve had a good experience. Because experiences can vary due to multiple reasons, staff, time, weekday, what have you. But - i am sorry to say, I can and will not recommend this place. Even the spring roll that was offered to is while we were still debating whether to go in (do trust your gut feeling) or keep on looking. And there are so many good, even outstanding eateries in Windsor. Well, we were going towards hangry and food was available immediately in that place. - chicken wings: when chicken tastes old, do. Not. Eat. It. - sweet and sour chicken (?): one of my favourite dishes, very, very disappointing, could not taste any meat, just old sweet and sour flavoured batter. - the Thai beef: nasty, this dish is not prepared with minced beef. Come on. - would you really eat mussels in a Thai buffet? - honorable mention: pad Thai noodles, veggies with garlic sauce, and quite delicious rice with ginger and possibly coriander and a nice spicy sauce. Avoid the meat. Again, there are many, many places in Windsor around the corner which have much better value and do not leave you sick to your stomach.

We do not normally like all you can eat buffet as the food always seems tired. Not so here. The food is all delicious with a good selection and refreshed regularly. The location is perfect as well just across the road from the castle. We have been a number of times and always get seated straight away even when the town is at its busiest but perhaps visitors think it does not.look nice. Their mistake! Look beyond the facade - you should not be disappointed

Absolutely terrible, but to be expected for £11! Nothing thai about it!

Went as passing and for the money was ok, had to pay as entering restaurant but food was ok. Wife enjoyed more than I dd but could be better. Only a few starters but plenty of main choices. No dessert options

I stopped here for lunch today although the restaurant is reasonably priced the food was not the best, the only good thing is its eat as much as you like the selection is small and although well stocked not the biggest selection staff were alright and restaurant was clean and well presented

This was a great stop for a large group of us that just walked in. They were happy to accommodate us and the food was decent for the great value price! Everyone came away full and happy 😊 We were at the back on the terrace and unfortunately a few of the wall lights didn't work so it was rather dim hence have given less stars for atmosphere.

Nice food but it gave me horrendous food poisoning (I suspect it was the mussels). Threw up violently :(

The number of options available were good, unfortunately the food was not that great…🥺 There was some other rice being served under the name of Jasmine rice… The atmosphere is fine and the staff were sweet. But, I really wish the food was better.

Not really worth your time and money. I would avoid the chicken thigh on the bone. It had an odd taste, plenty of food but quality and taste was below average. The only dish that I would recommend was the beef and basil stir fry.

Went to this restaurant for dinner and demanded for out child to pay even though she does not like thai and she is only 6 years old. I would never go to this restaurant again.

I'm Thai and i think it's not bad. Green curry with Chicken,Chicken Massaman, Tom Kah Gai is good. good price for buffet.

This place feels like a food scam. I seriously feel scammed - for amost £12 in "Thai" all you can eat place, I got nothing nutritious or even tasty to eat!!! What you have here is just two awful curries without any meat - with overcooked remains of veggies, and dry, old reheated noodles and old rice - only God knows how old. Despite of hard and dry chicken wings, there is no piece of a normal meat there. The food was terrible, rescue dogs eat better than customers of this place. And on the top of that I got food poisoning and tummy issues which kept me awake at night. DO NOT EAT THERE

My favourite restaurant, very delicious food always fresh 👌👌👌coming soon.

Another establishment refusing cash payments. Well, I'll also refuse your food. Enjoy your digital slavery.

Worst experience, food (Rice dried) My daughter decided not to eat, instead of takeaway. Refused to give her a bowl to takeaway.

You leave very full. You pay once and eat as much as your hungry tummy can fit ;) I recommend it

I love Thai food but this tasters nothing like it. So disappointed.

Experienced food poisoning for 3 days after eating here. Not recommended and will not be coming back.

£11.95 - you eat better elsewhere with better variety and taste. Bad service and place does not look hygienic.

Thank you guys!!!! Fresh and tasty!!!

Sat 3rd Aug ‘2024: I popped in here to eat and had 3 plates. A nice variety of food, reasonably priced and clean and tidy, with helpful staff.

Poor overall dining experience. Food is tasteless and cheap and the beer was warm. Do yourself some justice and avoid at all costs.

I have been to this restaurant a couple times and I have been nothing but impressed. The food was great and the atmosphere was just right. Very clean establishment and most importantly the staff which were very friendly and accommodating. I would definitely recommend this place and will be returning in the near future. The service is what really stood out here, the staff that I saw and had interactions with were nothing but welcoming and were ready to help at any point. The individual Sachit was very kind and his service made it 5 stars for me and my guest. Thanks again for the wonderful experience.

High price for bad food unfortunately Then the staff not welcoming .

Absolutely awful food was jumped on by the manager with an attitude saying I couldn’t pay 2 separate bills the food was dry e.g the rice dish a chicken dish the mussels had gone off then asked for a refund we were a table of 4 but would only refund for 2 meals and was told to “get out now” advoid this place it’s awful!!!

Used to go to this place all the time - was our go-to in Windsor - we’re not picky and love an easy buffet - but place has gone severely downhill from last time we were here - cost cutting measures verging on completely insane. Very few meat options, and the meat options aren’t deboned and solely wings (because breast is clearly too expensive). Some spring rolls don’t even have filling! Chicken soup with no chicken, the hits keep coming. Every move in this place is a cost-cutting measure - right down to not serving glasses for the sake of saving on washing up. Crazy to see all these cost-cutting measures, but the price itself isn’t particularly competitive (price has gone up since we were last here while quality has gone down). Place has gone from our go-to to a never-again. Never, never again. Strange as it’s been taken over by Brown Rice and recall the Brown Rice chains in London are quite nice - but this one is a stinker. Truly feels like they do not want to spend a single excess penny to improve the customer’s experience. Avoid! Update: Food poisoning. Barely made it home. Place should NOT be open. ❌

Nice to have buffet after long day touring. Not much service. More like cafeteria style

Surprisingly good. after reading the reviews was a little worried. But for the price and all you can eat buffet was tasty

Dishes are limited but the food was pretty good given that it's just £12 pounds per person. They kept refilling the dishes as well. Curries are flavorful and it's a plus that there weren't only chicken breast for chicken curry, which can be quite dry and tender. There are outdoor seatings as well. You have to return your own plates tho. Would recommend this buffet to others as you cant beat the price.

It’s cheap for a reason. Cheap meat , everything is chicken except for the boiled mince ,even the prawn toast is chicken toast. Tasteless rice , As for the (Chicken) and coconut soup, nasty taste. Avoid this place as it’s not proper Thai food . One of the worst experiences I’ve had eating out .

This food needs food. Did not get through the first plate. Just hope I don’t get sick as the sweet and sour chicken tasted a bit off as well. Buffets should give refunds when food doesn’t taste good.

I’m surprised to see bad reviews for the food. I thought it was a quite good and the Tom kha, in particular, was delicious. Was I just very hungry?

Very nice options to eat, buffet was hot and they are always refilling. I really liked eating a lot of mussels.

The place was cosy with some nice staff. However, the food was not to my liking. Besides the prawn toast everything was simply not good. I regret to say that I would not recommend this place.

Lovely little place, foods absolutely amazing

Second time visiting. Food and service is average but at £12 or whatever per head for an all you eat buffet you really can’t have many complaints. Some of the dishes were better than others. Would pop back in for another buffet lunch.

All you can eat in the restaurant. Thai authentic food I love fire noodles and Stir-fried basil with beef.

This Thai restaurant with an Indian feel provides an all-you-can-eat service. It provides hot food, as well as vegetarian and non-vegetarian food. Non-vegetarian food has a spicy taste, so those who like spicy food can choose to try it. Overall, this is one of the best hot food restaurants in the UK.

The food is getting worse every week, the chicken is overcooked and the traditional dishes of this cuisine are dry and tasteless. Variable heat operation, ...

We went yesterday the staff and manager were racist they did not allow us to sit in the restaurant

Came here to try something different as we usually have Chinese all you can eat, but thought we would try Thai for a change there wasn't much selection and food wasn't very hot very greasy, we didn't stay long was disappointed to be honest £11.95 per person for what was on offer not worth the money, the food wasn't enjoyable at all, we would not recommend to friends or be coming back, it wasn't full of customers maybe now I can see why We have paid less for all you can eat Chinese and got more selection and better value for money. Hope Gordon Ramsey doesn't go there like we see him on TV at other restaurants

The food was divine! So amazing and authentic Thai. Loved the atomsphere it is amazing. A must do when in Windsor!!!

Great price and I really enjoyed …. Some tasty dishes … would recommend for a cheap tasty meal

Worse thing I've ever eaten, tourist trap.

Eat all you can. Tastes all the same! Poor customer service. Didn’t enjoy the experience at all. I wouldn’t recommend. Very good strategic location so don’t be fooled. Look elsewhere.

Terrible. It is a reason why you need to pay when you enter. Not thai food, just watery curry and tasteless noodles. A complete tourist trap

Not worth the price and not so friendly staff!

The best Thai food, best value, best restaurant in Windsor. This restaurant is a must go.

The food display is deceitful from the outside. I'm a Thai dish lover but this buffet is not worth it even for a cheap price. The pad thai is just plain noodles no flavour at all, the fried rice is warm and dried up already. The soup is close to getting spoiled in flavour, the chicken balls is just fried batter but you have to find the chicken balls among the vegetable battered balls. The chicken wings taste like it has been soaked in the sauce for hours. The only thing here that is ok is does looks cleaner than the other chinese buffet in the area

Delicious food, one of the best I have eaten at the buffet

Really great spot to go for a quick bite. All you can eat for only around £12! Plenty of vegetarian options. It's really nice inside and the staff are great.

Very Good deal with quality , clean & authentic Thai food. Thai Curry Soup Lovers should try. KhunPom (พี่ป้อม manager) is very good service mind.

For £12 you can eat as much as you can :)

All the food do NOT taste like Thai food. LOL. Cheap, yes. You get what you paid for. Sweet and sour chicken full of flour and can't find a real piece of chicken meat.

Well presenter restaurant and service was fast and professional Food was freshly prepared and all warm Green curry chicken was outstanding plus the spicy noodles which made complimented eachother well Would recommend coming again with family

I ate here for my birthday with my friends for all you can eat buffet lunch and it was wonderful. Great value for delicious food and the staff were lovely!

De lo más exquisito en nuestra visita a Windsor y en general de UK, justo lo que necesitábamos algo rico y de prisa y así lo fue. Aún lo recuerdo y se me hace agua la boca. Gracias!!!