TGI Fridays - Lakeside Retail Park in Thurrock

We understand that it was a busy evening but we were waiting a long time to be initially served. After reading online we discovered a Christmas menu which we had to specifically ask for. It was disappointing to see that it was not advertised in any way at the restaurant so other customers may have not been aware unless going on TGIF's website. The Mac and cheese starter came plain when it was supposed to come with bacon bits and jam, but when we informed the waiter they changed it straight away and apologised which was good. We were waiting a while for our drinks to be refilled too. The Santa smashed burger and chips was tasty and good quality.

We went quite late on a Friday night and had the best service from Claire, she was hands down the best waitress we have ever had anywhere. Helped us order, super knowledgable, friendly and went above and beyond. She’s an absolute credit to the lakeside restaurant. Even gave us balloons to take home to our children. If you go on a Friday night ask to sit in her section.

Khan our waiter was very attentive and our food was great

Claire was very accommodating, polite and a pleasure to speak too

Was served by Claire who was really lovely, good sense of humour, helpful and friendly. Food wasn't that great but Claire was! 5 stars for Claire :)

Thank you to TGI's for allowing us to host our family Christmas/birthday gathering. 15 of us gathered from far and near, and we had a fantastic time. The staff allowed us to decorate our tables, they were attentive to all of our needs and most amazingly, all of the meals arrived at the same time! The atmosphere was great and we weren't rushed. Great value, lovely food. Thank you to all of the staff who made this family gathering a special one.

Visited this restaurant on the 29th the seseme chicken did not fail it was amazing. From start to finish my lunch was great the staff were kind and the service was brilliant.

Claire our waitress was extremely helpful and the food didn’t disappoint.

Took my nan to TGI FRIDAYS for the first time for her birthday she Had Claire as our waitress and was over the moon they sung her happy birthday gave her a cake wonderful meal food Was great service 10/10 thank you

Gemma was great and very efficient

Gemma was our waitress this evening and she was amazing! Checking in to make sure everything was right with our order and that we were happy. Served us with a smile and a good sense of humour! Thankyou!! Shaun

After a little wait at the door with no service, we were seated with awesome service from Gemma. Food was served very quickly and delicious.

Gemma with the fabulous nails and amazing service. It was a pleasure to be served the delicious food by such a lovely waitress. Enjoyed every moment.

Service was great Ann Marie brought the food quick considering I was in my lunch break ! Definitely coming back again

Great place to visit to celebrate my sons birthday. Lynsey was our waitress and she was amazing. Food was delicious and bought out quickly and Lynsey even helped us save money with the TGIF app! Thanks very much, will be visiting again

Was very reluctant to go to TGI’s after the horrific experience of the Chelmsford branch. However, tonight I was converted. The food was fantastic. The Cajun chicken pasta and the sesame seed chicken was really delicious and fresh! Service was was efficient and friendly. Thurrock, you have restored my faith in the TGI brand! I will be returning again!

Haven’t been to TGI’s in about 15 years. It was really nostalgic coming back and we had a great experience thank you to our server, Khan! Thank you!!

This evening we enjoyed a really nice meal at the resturant on the roundabout (not lakeside park next to the holllywood Bowl) it was our daughters 17th birthday the staff were super, especially Khan, he looked after us extremely well. We will definitely visit again. Well done all. Dale Family

Five star service from Shay. Best waiter I’ve ever come across I left the review late since we came late. But the best!

Excellent service, really enjoyed our meal. Will definitely be returning. Also, Khan made the experience very pleasant.

Great food good sevice from khan definitely recommend!

Claire was amazing 10/10 service I’ll be back soon!

Day out Christmas shopping and had to go to TGI Fridays. Never disappoints. Great time with family

Dated decor overpriced food, my first visit ever to a TGI, I took my grandson, and he had 3 fish fingers and 2 small pizza triangles. That was over 7 pounds, and I won't be returning

Really lovely time. The food was delicious and arrived very fast. Our waitress- Gemma was amazing! Very warm and attentive. Thank you for such a great time :)

Food is always so good at Lakeside, hot and fresh and prompt service. We were served by Gemma G today and she was polite, helpful and friendly. Would recommend

Served by the lovely Lynsey, always made sure our drinks were full without being asked and gave us such good starter recommendations we ended up ordering 3 between 2 of us! Thank you Lynsey!

We brought our two hungry children here after an ikea trip. Food was good value for money and our server Khan was great with our boys! The boys really enjoyed their time and the balloons and activity books were a great touch!

Our server Lynsey made us feel welcome and took care of what we needed The food was great.

My family stopped at TGIs Lakeside for a late lunch/early dinner after a morning in London. We had the pleasure of being served by Lynsey, who was very friendly and accommodating from the start which made our dining experience even better! Thankyou Lynsey 😘

Had a very good time staff was very very friendly and would 100% recommend to a friend and family would like to thank Kiera for the excellent experience!

Shay was absolutely fantastic tonight. So lovely and attentive, would definitely go back and ask for Shay!! The franks wings are also banging.

Excellent customer service from Shaymaa, Very helpful friendly and polite, overall amazing

Came for the lunchtime menu and then was told when we got there they were only save in the main menu even though it's still advertised on the website and all around. In fact as you're going to the restaurant they have the menus on offer on an able outside. I'm pretty sure you're meant to take these things down from the website and remove any advertising if it's not available as per trading standards.

Waited over 10mins at the front desk for service to be seated. About 10 tables of people but only 1 bar person and no waiting staff available to seat guests. Left very disappointed and went to a nearby restaurant.

Food was 10/10 and Harry the waiter was very kind. Got myself the £15 bottomless sesame chicken and let me tell you - it was worth EVERY 👏 SINGLE 👏 PENNY 👏. Would definitely come again. Not one crumb left

We booked here for a birthday meal and was pleasantly surprised with the quality of service. The water was really attentive and made sure everyone felt valued.

Fabulous service Khan was fabulous

Sent delivery order with fries missing from both meals. Manager unhelpful and rude when called to query missing items. Stick to lakeside quay, they have much better service.

Gemma our waiter was lovely! 10/10

We were seated and it used to be easy placing an order. However they have stopped identifying what is gluten free on the menu. Tried to look on my phone via the app I already have then the QRcode I got told to swipe. Unfortunately the site would not allow me to enter what I need to avoid. We gave our order for drinks before I tried for the third time asking my partner to look incase I was doing something wrong. He could not sort this out either. Why can they not put a G like they used to next to things that come in a gluten free option? There are V for vegan! The waitress came back so we asked about our drinks only to be told no order had been put in. She was going to put it in with our food order. This was after we had been in there for over 20 mins. They were not busy loads of empty tables. We gave up and came home. Used to like going but too much hassle now.

Our waitress Claire was very attentive to us all, especially our 2 x 2yr old toddlers..

Great food and really friendly service - extra thanks to Khan for the doggy bags!

Good food. Superb service. Khan was great.

We had amazing cocktails today in the evening here! Highly recommend! 🏆 Also my son accidentally forgot his bagpack there with his personal belongings and medication. Special and huge thank you to the lady who found it and delivered to our door in the same evening! It was really impressive! Thank you for your attitude and brilliant hospitality. We will be back for sure.

Lovely food. Lovely service from Gemma. Atmosphere isn't like it used to be. But was nice to be able to hear each other

Had lunch here with my partner and our two children, first time at TGI's, we were very impressed, the food was excellent, worth the price, the staff were very friendly of which I need to give a shout out to our waiter, Khan who was exceptional. Would definitely come back should we find ourselves up this way again

I had a wonderful experience at this restaurant! Khan, our waitress, was incredibly lovely—she was friendly, attentive, and made us feel right at home. The service overall was prompt and very welcoming. The atmosphere was relaxed and chill, making it the perfect place to unwind and enjoy a meal. I highly recommend it and look forward to coming back!

Very quick service and tasty food. Food quite overpriced but waiter Khan was very attentive and helpful with our 2 year old.

We recently eat at the Lakeside TGI and was overwhelmed with the service we received from David. He was very polite and although the restaurant was very busy nothing was too much trouble, he was constantly refilling our glasses, and making sure our food was ok. We should have more like him.

Excellent service and amazing food - Kiera, Kiara and Emily were outstanding!!!

Shay was amazing, very friendly and very professional. Loved having her as our waitress. Thank you Shay

Booked a table for 12 ppl for company lunch, we had a great time, food was great and Katie was right on top of everything. Would recommend.

Helpful staff and friendly staff when comes to allergies

Had to wait a while to be seated but once I was seated I can not praise David enough. Really nice person rushed my order through extremely friendly went above and beyond to make sure I was happy. Atmosphere is a 3 only because it was really quiet there was only 5 or 6 people in whole restaurant

Great visit, Gemma was lovely and attentive:)

Had lovely food and great service! Shame about the really awkward family that sat behind us that had issues with everything (their own issues, staff couldn’t do anymore to accommodate so very well done to all). Thank you for your excellent service and looking after us Khan!

Great evening. Fun laughter, and great food.

Roz was so kind and helpful and she went out her way to ensure that there was no cross contamination and did not offer false promises and said she could not entirely guarantee anti food cross contamination.she made my child feel happy about eating in. Thank you. Staff was polite too

Had a great lunch here with my Dad. We both had the Pasta dishes and they were delicious. Had a great server called Gemma G who was really friendly and got us whatever we needed

Thank You to Shay for making my birthday a wonderful experience!

Nice customer service, Roz was very helpfully.

Claire our waitress was so friendly and lovely. Had a nice evening, with good food and service

Claire was an amazing server, count on her if you have a baby, she'll make sure volume around you is low, can't thank her enough! 🙏 Food arrived quickly and tasted amazing!

Service was impeccable and food was really good only gripe was the cocktails were too sweet and a bit pricey for what it was but service made up for it - Claire was great!

Roz and her team made us feel super welcome the food was amazing also. We’ll be back with more family members soon

Fantastic service by Claire we could not have asked for better service. 5 stars for her and the food.

Very friendly happy and warm service from Roy…still amazed he could remember all our order by memory, no need for pen and paper with Roy🤙

This was my first time in TGI FRIDAY food was amazing. Service was impeccable our waitress was so helpful. Will definitely recommend

Had a wonderful meal here today, our waitress ann Marie was lovely!

Lovely food as always from this chain. Fast service with a smile , always checking in making sure we have enough drink. We will be coming back again

Great food with a friendly and quick service - thanks Gemma!

Though our table was booked and we were a very large party took a long time to get served and the food was delivered very chaotically

Place is absolutely electric, can’t wait to go back there extremely excited

Didn’t know what to expect as the restaurant seemed busy but was defo worth my while, I ordered a smash burger and so did my partner and honestly will say we ate everything not a crib left behind, didn’t catch his name but think it was harry, he sorted us out the whole night couldn’t be happier with the service from him and the team will defo be coming back

We have been to several other TGIs and nothing as bad as this one. Food is generally dreadful just pushed from the microwave to the plate to the customer. The short order stuff like burgers just junk. Ingredient quality very low and zero cares given. For a meal, drink and desert cost is about £35 per head and you get nothing for this. Most TGIs closing due to poor footfall, this one won't be far behind..

Great efficient service from Khan. Good food as always.

Came for dinner and Victoria was brilliant waitress, served us really quick and food was delicious

I placed my order and 18:02 and it was delivered at 19:45. My food was so cold and tasteless. Never again

I attended Lakeside TGI Friday's yesterday and was served by the lovely Ann Marie. She was warm and caring and I could not fault her service. Thank you.

Lovely food, great service and very friendly thanks to Ann Marie

Food was underwhelming. Felt like I got catfished by the picture of the chicken burger I ordered. The burger might aswell have been a kids size. £20 for a kids size burger which had bacon what was rock solid and crumbly? After speaking to manager he was absolutely useless and did not remove meal from receipt. Not recommended restaurant.

Shay looked after me and the lads, amazing service would definitely come back. Nothing was too much for her!! Perfect service

The price does not mach to the quality - the level of service of the waiters is 0, and the quality of the food has gone down a lot. When we started go to this restaurant everything was fine - good service and delicious food. We went yesterday to have dinner with family and our experience was very bad- first we was seated to dirty table, we got not clean highchair, we are waiting ages for our waitress, in the end my hussband found one waitress and asked to take our order. drinks came with ice - we asked without ice, we shared big starter - waitress didn't give side plates so we need take them ourself because to ask waitress is taking long time, our burgers was half burned.

Amazing service from Kiera lovely girl 🫶🏻

Always the best experience when coming to eat here, service was amazing and so is the food, no complaints at all especially having shay serving us we come back everytime !!!

Wow this place is a absolute dump. Me and my family of 4 ate in this place Sunday. We was seated fairly fast but had to go find the staff and basically beg to take our orders. The food eventually arrived after a long wait only to find hobbit size portions and Luke warm food, wasn’t worth complaining as none of the staff looked bothered. Then the best bit….the BILL!!!!!! Wow £150 for 4 burgers and a portion of fries that looked like they was shared between all 4 of us and a few drinks…soft drinks at that!!! £4.30 for a can of Dr Pepper wow!!!!! This place needs shutting down. Absolute disgrace!!!! Needless to say I won’t be getting robbed and eat here again!!

Arshao’s service was great, he had multiple tables going at once and still managed to meet each tables needs. Thanks!

I thought I'd try it one last time for nostalgia before they're gone forever. I expected the worst. I really don't understand why they're not more popular. Maybe this is just a good location. The food was really good

Good food, and even better service! Thank you Gemma for being the best! We really enjoyed our visit!

Jess was brilliant service was fantastic and food was excellent thank you

Great service from Arshad, food was nice,hot and tasty

Had excellent service from Claire at lakeside retail nothing was to much trouble very friendly

Claire is amazing with fantastic service.

Food was decent, the ribs always do good. Was served by a lady called Anne Marie and service was amazing. Quickly done and really polite. Coming back and asking for her !

I was in this morning (Tuesday) and the waitress, Ann, was absolutely incredible! Made the whole experience amazing. The cake is beautiful!!

Lovely meal with great service. They don't have decaf coffee and as I can't have caffeine the waitress made us some with ours.

Arshad was great and the food was amazing!

Great service from Arshad, great with a little one! Very kind and generous with the balloons! Food was lovely as always.

Claire was extremely helpful and when spoke too she was very friendly and helpful. 10/10 service all the times we’ve visited