Tesco Cafe in Stoke-on-Trent

All pretty poor tbh. Toilets were utterly disgusting. One covered in faeces and the other had no seat on and was just dirty covered in wee. Not good enough

Tables full of dirty plates and the ones that weren’t hadn’t been wiped down. Cold drinks were warm. Waited ages for the food for it to be absolutely freezing to the point the coke was warmer than the food. Service wasn’t great. Word of advice a smile and apology can go a long way. Asked for a full refund. Still charged us for the drinks which to me it comical. Wouldn’t bother.

All tables filthy, had to clean myself. Ordered kids meal (sandwich) and told the sandwiches hadn't defrosted yet so weren't available, this is at 2pm. Took 35 minutes for 2 breakfast meals to come out, then an additional 5 minutes for 2 slices of toast, then an additional 5 minutes for another 2 slices of toast which were all ordered together. Absolutely abysmal.

Burgers and fries came with no fries or coleslaw as described. And order wasn’t ready until 15 minutes after the just eat notification came through. Woman also questioned why I wasn’t a driver if we had come to collect. Very odd experience

Dirty plates, cutlery and glasses. Instantly put off by this. The lady who served us provided a glass with ice as the can of pop was warm as it had been replenished which was a great touch of service. Food was very basic and for its price I wish I had gone to Morrison's as you get more for less.

What a disaster. We came in as a group of 5 for quick lunch. Fair enough it was busy, however we have been waiting for an hour(some of us still waiting) for food to come out One the nearest spoke to a manager who apologised as there was only 4 of them on shift and the manager was cooking the food (which in turn causing more delays!!!) The staff is incompetent to be kind at best. One of the girls was bringing plates out one at a 5ime and getting tables completely wrong. Had no table manners or service and just was clearly not trained well enough. If you are understaffed, don't have the cafe open. You would be saving money and customer complaints from doing that. It just poor. Get your act together or don't bother

Better tesco cafe . Out there . Went for lunch . Disspointed. Never again. Food order wrong . No cold cans of pop . Over priced for a can of coke.

Great customer service friendly staff A credit to the manager

Took an hour and 10 minutes from order to have my food and once arrives it was cold so had to reheat in the microwave

Lot' of items missing 😡 wath for I paid?

The food was cold and the mushroom was missing the butter had been put in with the food so was liquid

Good value for money and taste lovely

Waiting ages to be served drank my black coffee before any sign of food still waiting never again

Worst visit I have ever had to a Tesco Cafe. I was a Tesco manager for 40 years so know how it works. I would never have left my store or department in such a poor state, but apparently the Manager had just left when we arrived so could not be spoken too. We left without eating as an hour wait for food, only one girl on till and drinks, with not the best attitude, although left to deal with all the disgruntled customers alone. Very poor for Tesco.

My food arrived quickly and was hot and delicious. Thank you.

Didn't read the order correctly and forgot additional items

Paid for an extra sausage only one came

Popped in for breakfast while waiting for the museum to open, the coffee was nicely presented, staff were very pleasent and the toast and egg on toast was good. It was quite early Saturday morning and so was fairly quiet which is how we preferred it.

Food wasn’t very hot by the time it arrived. Paid for and extra item with my food that never came. Took an hour to come

Very friendly staff and the food tastes amazing

Great food when it came disgusting that it took just over 50 minutes for a jacket potato and some scampi and chips it wasnt even that busy we had drank our drinks that took 10 minutes to get to us and were cool not hot very un impressed will not be returning any time soon

Nice food, was just a little cold.

Where to begin! If you enjoy carrying your pram up the stairs, this is the place for you. Enjoy holding your bladder, this is the place to go. If you enjoy a service without a smile and for them to forget your order, Tesco Hanley Café have you covered. Enjoy watching your own plate of food being slammed on the table in front of your own eyes, you're in for a treat. Oh, is you're happy to chase your order for them to forget it, there is no better place than Tesco Café. How about getting a completely different image of the food/drink that is advertise? Once again, Tesco -Every Little Helps. An absolute embarrassment of a café, from service straight to toilets. Just go Sainsburys.

Friendly staff, good prices and a nice spot to relax in.

Put egg on breakfast. I'm allergic even tho I stated. Delivery driver dropped everything on the floor and hot choc everywhere. Food was soaked

Paid for add on items to the breakfast and they haven't arrived... Please make sure someone checks the orders before they're sent, very let down....

2nd time now we've paid for add on items to the breakfast and they haven't arrived... Please make sure someone checks the orders before they're sent, very let down....

Even though it was very quiet it took two staff over 13 mins to make two coffees, when they eventually arrived no apology from the member of staff just put on the table and walked away … very disappointed manors cost nothing .. 2stars give as table was clean ….

WILL NOT BE ORDERING AGAIN. VILE and delivery driver can hardly speak english.

Had the chorrizo and eggs on ciabatta, bread was hard as though it had been toasted hours ago a nd eggs were hard and were not cooked fresh, dissappointing dinner,

It appears to be a reoccurring theme on reviews, but my order was missing two drinks and an extra order of bacon. Food was fairly good, but it’s all let down by someone not reading orders properly.

No orange juice, bread hard and soggy absolutely disgusting

Bought cream tea for myself for £4 and both kids ate free.

Missing items - missed a hash brown and bacon

Incredible brunch options, good food and great service.

for the third time in 2 days i am missing items from my order from just eat

Fantastic Breakfast as always. Delivery driver very polite and on time. Will be back again. Thank You

My order was wrong and missing items

Delicious, but I didn't get the fried bread I ordered with my breakfast

The hygiene here is disgusting. We waited for ages in the queue and did not seem that busy. The lady behind the till said she had a hair in her mouth and started putting her fingers in her mouth and the continued to serve and touch the till. Then she went and served food carrying out food to customers. There was a 30 minute wait just for any food which we ended up not getting any plus we was put off what we had witnessed prior to ordering. We ordered hot drinks instead and the tea spoon that was bought out on the tray was disgusting. It was covered in what looked like soggy green parsley which was not hard to miss. Would avoid and not return. Serious hygiene issues.

Absolutely terrible will never go again

Not as good as previous breakfasts - the lid hadn't been stickered down so was flappin in the breeze and food was pretty cold (not helped by being nestled in beside cold bottle of coke and a random Fanta I hadn't ordered). Sad times.

Total trash, Went in after pulling a 9 hour shift thinking a nice fry up would set me right before i head to bed. Ended up paying £10 for a £5 breakfast because the girl on the till decided me asking for a big breakfast ment she could just add whatever she liked to my order. What I ended up with is roughly a £5 breakfast anywhere else in hanley and a left over piece of black pudding which is fin disgusting yet was added to my bill. Not goings back and going to bad mouth the place to everyone I talk to.

Dry no beans as stated no butter on toast worst breakfast I ever had bread was rock hard all went in the bin

Top nosh for a hungry pair! Arrived in great time, everything was there, it was hot and tasty! Great effort

Most of the food was OK. The black pudding was very hard, chewy and inedible. Delivery driver was lovely. Arrived on time.

Food was cold, very small portions, missed items off the order. Also subbed sausage for bacon. They did not ask if this was ok to do and unsure how a supermarket can run out of food.

Great food and efficiently delivered.

Awesome food with great presentation and perfect delivery too, great quality food and service at a great price.

Only received one iced latte when ordered 2

Food was lovely. Delivery time could of been a little quicker but apart from that spot on. Thank you :)

Had an encounter at this cafe with a lovely lady called Mary. She generously served me whilst I was buying 2 hot chocolates even though the cafe had already closed, and she had been working all through a busy day (December 23rd). She is a true credit to the store and café on the whole. Love u Mary x

Very sad to say that good portion of good food did not appear. If it had been cheap, I couldn't complain. But it was quite dear. Lesson learned!

The food and drink here is great and even if you want a snack or a light lunch or dinner you can't go wrong. The prices are reasonable and food is always well cooked and something for children and us adults and not to mention you can pop into the actually shop for you weekly shop

Had an all day breakfast, great prices and lovely food.

Waited 20 minutes for toast, understand it was busy but all it needs is to be advised of possible wait time as they do things in order of service instead of popping toast in whilst waiting for breakfasts to be done. If I knew it would be a while I would have just had a drink not felt like there was poor service. I will know in future not to use this cafe if under time constraints

EDIT: Coffee here is now horrible since they changed the machine. Don't come here anymore, wouldn't recommend. We love coming for lattes here, much better than Costa and Starbucks. Staff friendly and helpful. Beth who is very friendly knows our order now and takes extreme care in making sure it's perfect. 100% recommend if you want to taste the best coffee Stoke has to offer 😍

Lovely breakfast served by a lovely lady

Great little cafe with wonderful staff that are so friendly and helpful!!

Coffee not the best in town no taste very poor for what you pay

Lovely friendly staff and amazing coffee. Make children very welcome and lots of choice

Waited over 45 mins for my meal

absolutly discusting. cold food sent out and when asked for hot replacement they still sent out a cold food.

Quick stop off late morning on a weekday. Staff were pleasant, the female member of staff took great pride in preparing me my hot chocolate, despite the fact it was a freebie via an email from Tesco Clubcard. Nice, laid back place, plenty of delicious light eats and gorgeous looking cakes, reasonably priced.

Overlooking the Store, More than your usual café. Meals on offer. Breakfasts, Fish and Chips or even a Curry. I had a BBQ Chicken Panini with a portion of Chips, Delicious and Hot and well priced. Staff were friendly.

Took 20 minutes to get our meals

My friend and I visit Tesco Hanley cafe every week. My friend has the omelette meal every week. Today the 2nd of August we ordered the omelette . Even tho the cafe was quiet we waited 25 mins and eventually had to ask how long it would be. When it was brought out it was lukewarm and dry. There was no toast and no side of tomatoes. I would have complained at the time but my elderly friend did not want to make a fuss. I tried to speak to a member of staff but they were in a group of people talking. We will visit again and hope the service and quality will improve ??

All day breakfast was really bad. Sausages like they are made of stone. Didn't seem to want to serve any more people at 3pm