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3.6

Based on 7.045 opinions finded in 3 websites

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Nº 488 in 722 in Stoke-on-Trent

CUSTOMERS TALK ABOUT DISHES WITH..popcornchicken

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KFC, renowned for its signature fried chicken, offers a variety of menu items, including burgers, wraps, and sides, catering to diverse tastes. Customers appreciate the distinctive blend of 11 herbs and spices that give the chicken its unique flavor. However, experiences can vary across locations. For instance, the KFC at 20 Alwold Road in Birmingham has received mixed reviews, with some patrons noting issues with service and food quality.  Conversely, other outlets maintain a reputation for consistent quality and service. It’s advisable to check recent reviews of specific branches to ensure a satisfactory dining experience.

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Kashif Khalid . 2024-11-11

MORE AT Google

Very rude short women who was outta breath threw a bag at me after I asked for one, needs manners

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Samir Mo . 2024-10-28

MORE AT Google

Great branch of kfc, much appreciation to the kind gentleman who cleaned up after my little boy was poorly outside (24/10/24) Would recommend

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Bexonlegsboo . 2024-10-25

MORE AT Google

Very bad experience I ordered 40pcs take away last day but I get only 30pcs really cheated

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sinoy george . 2024-10-24

MORE AT Google

Best kfc in stoke, only place where you get the food fast but it’s still tasty and fresh

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Emily Moore . 2024-10-21

MORE AT Google

Ravi who was on the customer area cleaning was very sweet and mindful of us while we were eating. He’s very pleasant and lovely. A credit to you.

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Michelle Malkin . 2024-10-13

MORE AT Google

Really disappointed with boneless banquet. Portion size is tiny and looks really unappealing

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Lyndsey . 2024-10-10

MORE AT Just Eat

Forgot the mash i ordered 2 not happy

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Danielle . 2024-10-10

MORE AT Just Eat

Absolutely shocking Went to the drive through for FAST food to be told drive through has broken. Went in the store ordered. I then waited a further 25 minutes for my 12 piece boneless feast (nothing special). Young person who served me tried to give me chicken which had been sat in a box on the side for a good 15minutes to which I told her sort your self out and give me fresh. Here’s an idea focus on your customers who are there to face you. Manager is absolutely disgusting and should be ashamed of her self.

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Dan Tranter . 2024-10-10

MORE AT Google

Ordered over £70 worth of food to my place of work for the wrong order to arrive, had to wait a further 50 minutes for this to be corrected for then be items missing and food cold. Won't be ordering again sorry.

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Nicola . 2024-10-05

MORE AT Just Eat

there was no lettice in my wrap

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Paige . 2024-10-05

MORE AT Just Eat

payed for 3 burgers I don't except cold food when paying £22.40 I won't be ordering for KFC again 👎

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Gail . 2024-10-04

MORE AT Just Eat

I was waiting nearly an hour for my food, and when it came it was barely warm, all the food felt stale and the chips were soggy, seems like the order was made then sat on a counter waiting to be picked up

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craig . 2024-10-01

MORE AT Just Eat

FOOD CAME AND WAS A, COLD AND B, HAD SAUCES ON WHICH I SPECIFICALLY PUT ON NOTES THAT I DID NOT WANT DUE TO DIETARY/ALLERGY REQUIREMENTS. SO 1 MEAL AT COST OF £15 WAS INEDIBLE. SPOOE TO KFC AND THEY SAID I SHOULD HAVE PHONED UP AS NOTES ON JUST EAT DONT SHOW WHEN THE ORDERS COME THROUGH. NOT GREAT SO ASKED FOR A FULL REFUND ON THE MEAL.

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KIMBERLEY . 2024-10-01

MORE AT Just Eat

The driver made a fuss about getting into the lift and bringing delivery to my door. food was cold by the time he decided to bring it.

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Karli . 2024-09-28

MORE AT Just Eat

Vsey veeyy good jacko is the best forever graftinf

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Joshua Twigg . 2024-09-28

MORE AT Google

Really disappointed !!!!!! I had to ask 4 times about ordering my food. Food came to me wrong no staff were interested full stop. After getting my food home well let's just say it was not the best. I'll never use KFC in Fenton again. Was not

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Diane Morton . 2024-09-27

MORE AT Google

It was ok, but don't recommend, I waited ages for my order to cash out and the waiters and cooks looked at me instead of serving me , never got my drink and only 2 machines to order from , toilets are ok but small.

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Caillen Coolman . 2024-09-27

MORE AT Google

ordered dinner to campus, at one point the map and driver stops updating, get a call about 15-20 minutes later asking where i am and turns out, the driver was barely on campus and not where at my destination, blaming me when he didnt call me sooner

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Alison . 2024-09-26

MORE AT Just Eat

Drive told me that could not find address

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thomas . 2024-09-23

MORE AT Just Eat

Not only was it late, but I didn't get my zinger burger either.

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DAVID . 2024-09-22

MORE AT Just Eat

nice and polite person bless him

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Danieka . 2024-09-19

MORE AT Just Eat

Got the order wrong, other than that ok

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Louise Gibson . 2024-09-19

MORE AT Google

What a difference ordering from this KFC branch. Food was hot, packed carefully & no missing items. Will be using KFC Fenton from now on.

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Barbara . 2024-09-18

MORE AT Just Eat

The driver was extremely kind, understanding and patient. I will most certainly use again. Thanks very much.

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William . 2024-09-17

MORE AT Just Eat

Good never arrived. Had no refund still it’s been 5 days since.

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Owen . 2024-09-17

MORE AT Just Eat

Never had a decent meal in any of the KFC restaurants in the whole area

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Craig Breeze . 2024-09-16

MORE AT Google

food never turned up an was charged £26

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Dean . 2024-09-15

MORE AT Just Eat

Good food but forgot part of my order, I tried to call but got no answer

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Lois Reeds . 2024-09-15

MORE AT Google

Wrong wrap was delivered , requested refund but not received.

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Evangeline . 2024-09-14

MORE AT Just Eat

Yes great service hot food great staff

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Olivia Fennell - Smith . 2024-09-09

MORE AT Google

Did not get my order don’t no where it went but not to me The delivery man came no where by the place

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Karren . 2024-09-01

MORE AT Just Eat

shocking quality of food, chips were still frozen, no mash even though i paid extra!!!!! blooody joke

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Meg . 2024-09-01

MORE AT Just Eat

Just left it on the door step no knock. We had the door wide open so we could hear rhem. Now food freezing

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Graham . 2024-08-30

MORE AT Just Eat

Food was absolutely awful. All cold and stale. The wrap had that much red cabbage on it may as well have been a pickle. The chicken on the wrap and burger were both burnt and dry. Awful food to the point even the dog wouldn’t eat it

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Ben . 2024-08-27

MORE AT Just Eat

I ordered for delivery on Uber eats. The driver was fantastic but my food was cold, my burger hun was hard and they didn’t put my gravy in. I tried calling the restaurant immediately for 5 minutes but no one answered. Avoid this KFC.

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Lauren Perkins . 2024-08-26

MORE AT Google

I was missing a box meal and my gravy, wasn’t very impressed how do I go about this please? Thank you

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Heidi . 2024-08-26

MORE AT Just Eat

The place was clean tidy .staff were polite.

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Pamela Mason . 2024-08-21

MORE AT Google

Waited 20 min before they even started making my food. Cancelled order and asked for a refund. Will never return.

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Rob Smith . 2024-08-19

MORE AT Google

collected from another place and delivered that first

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Chris . 2024-08-16

MORE AT Just Eat

The food was stone cold so I don't understand why it was cold as it was delivered in the estimated time it's not good service is it.

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noel . 2024-08-16

MORE AT Just Eat

My order was never delivered so the person who said they had delivered it was not telling the truth how can they do that

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Nicky . 2024-08-14

MORE AT Just Eat

Some items were missing - the cookies .. just ears said they’re unable to offer a refund. I think this is one of the worst services and I’m definitely never using it again. Uber eats would never

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Lakiesha . 2024-08-10

MORE AT Just Eat

i have ordered hot wings meal but i didn't get a single piece of hot wings. there is just only fries and can which is ridiculous.

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Harjeet . 2024-08-09

MORE AT Just Eat

I’ve never received my order but says was delivered pathetic

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rebecca . 2024-08-06

MORE AT Just Eat

not happy food was cold and not on time

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Roger . 2024-08-03

MORE AT Just Eat

This must be the worst place to order from I don't recommend ordering online from this kfc branch This is the 2nd time I've received something i didn't order

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daniel . 2024-08-02

MORE AT Just Eat

Strange place, seemed like a shop that sold chicken 🐔. Doesn't match their name at all.

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Alan Cooper . 2024-08-01

MORE AT Google

twice now not delivered then refund money but we hungry .. never arrived again

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Zoe . 2024-08-01

MORE AT Just Eat

Driver decided he could use my driveway as he pleases to turn around and drive across my lawn. Despicable behaviour and not performed by a previous driver

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James . 2024-07-29

MORE AT Just Eat

Wrong order. Correct order on the bag but wrong food delivered

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Jack . 2024-07-27

MORE AT Just Eat

ordered twice within a week and both times 50% of the order has been missing. one week fries and the sides and the following week upon ordering a 10 piece hot wings box the only items to arrive from that meal were fries and can of Pepsi and the wrong side and no wings what so ever. worst KFC in Stoke-on-Trent

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Nathan . 2024-07-25

MORE AT Just Eat

The food was cold when it arrived very disappointing for the cost

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Jill . 2024-07-20

MORE AT Just Eat

delivered at early part of estimated delivery time. Food hot, fresh and all there.

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Joseph . 2024-07-17

MORE AT Just Eat

Ordered 3 meals but only 2 delivered

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paul . 2024-07-14

MORE AT Just Eat

hot and tasty exactly as ordered. little bit pricey but plenty left over for tomorrow

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David . 2024-07-10

MORE AT Just Eat

Nice girl serving at the drive through, nice food aswell.

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Colin Belfield . 2024-07-07

MORE AT Google

Stone cold inedible missing wings and popcorn chicken delivery driver took 45 mins for a 10 minute drive

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Jim . 2024-07-06

MORE AT Just Eat

Paid £40 for 2 wrong meals and 1 missing meal

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Kayleigh . 2024-07-06

MORE AT Just Eat

ordered the 4 pc colonels meal and only got 3 pcs and 8 fries! I also ordered the 10 pc hot wings meal and only received 8! I assume its very busy due to the England game but come on guys, you took the money so supply the food. At least it was delivered on time and hot so I assume its down to the branch.

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Joseph . 2024-07-06

MORE AT Just Eat

My food as not been delievered i want my money back now

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MR . 2024-07-06

MORE AT Just Eat

I didn’t get my food where is my food

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Jenifer . 2024-07-04

MORE AT Just Eat

Utter TRASH dried up end of shelf life chicken bones... cold undercooked almost frozen chips and a buger with ONE leaf of lettuce as 'salad' in dried up stake bread! UTTER TRASH you think you can get away with palming off to people who paid over £40!! DISGUSTING!

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Dee . 2024-07-02

MORE AT Just Eat

my order never arrived, but the app says it has.

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Natalie . 2024-07-01

MORE AT Just Eat

our order included a bottle of Pepsi Max which was missing on delivery. The driver came back later on his own time to bring it. It's unacceptable to miss things from an order, believe me this is not the first time, and unacceptable to allow the driver to bring it free when it's your mistake.

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Carol . 2024-06-28

MORE AT Just Eat

missing items , 2 rice and 2 corn cobs. receipt shows all items. not happy with this.

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Paul . 2024-06-27

MORE AT Just Eat

Lovely fresh and tasty food, unfortunately the drinks I ordered did not arrive.

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michael . 2024-06-27

MORE AT Just Eat

Went today for lunch,chips were freezing cold,chicken was more bone than meat. Totally uneatable, No wonder the place was empty,won't be going again.

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Steven Cooke . 2024-06-27

MORE AT Google

Roland gave the best service u could ever ask for thank you something much from the 8 family

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Alianna Maingi . 2024-06-23

MORE AT Google

Came quick, good food, but the popcorn chicken was missing from the order

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Liv . 2024-06-22

MORE AT Just Eat

Marked as delivered but never showed up and received no response at all

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Grace . 2024-06-20

MORE AT Just Eat

KFC 🍗 yum 😋 yum 😋 its good place clean tidy staff is helpful 👌

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Victor Santeliz . 2024-06-17

MORE AT Google

The butter on the chicken was very salty

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Natalie . 2024-06-17

MORE AT Just Eat

It was Father's Day today, and it was my first time returning to KFC. It was amazing. The staff provided amazing service, and the food was much better prepared than I had expected. Service was quick, and Roland (the guy with the yellow hat) was amazing. He was willing to help anyone and made me feel better, so I wanted type of in my chicken. It was delicious and healing. I will definitely be returning because the food was prepared to perfection. Roland is a pleasant person to talk to, so hopefully I see him again. Thank you KFC Fenton

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Katermbedhjete Tetori . 2024-06-16

MORE AT Google

No coleslaw ... meals messed up n not what was requested

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Sue . 2024-06-15

MORE AT Just Eat

Amazing customer service haven't been in a while and Roland still knew my order still , asking how I was amazing service. He was also helping a lady who was struggling at self service and was brilliant. Great employee and great team.

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Ashley Brereton . 2024-06-15

MORE AT Google

Good food, fast and friendly service and great atmosphere! Couldn't ask for a better KFC :) 👍

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Pr1mEHub . 2024-06-08

MORE AT Google

That's twice food delivered in good time and hot. My Grandchildren very happy which makes me happy. I hope you can keep this up as I had stopped using you for quite a while due to getting three meals very late and cold.

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Joseph . 2024-06-08

MORE AT Just Eat

undercooked yet over burnt outside

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Aanisah . 2024-06-05

MORE AT Just Eat

Did not get my order where is my order I need a refund

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Tolulope . 2024-06-02

MORE AT Just Eat

We had a really nice experience tonight at the KFC in fenton food was hot and really nice young man constantly walking around speaking to guest and cleaning tables well done 👏 much better visit this time there was no name on his badge but had yellow in his hat and no others did 👍

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Gj Whalley . 2024-06-01

MORE AT Google

not deliverd but say it was probably deliverd to wrong address

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Arthur . 2024-05-27

MORE AT Just Eat

delivered quickly and food hot and fresh, kids loving it.

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Joseph . 2024-05-27

MORE AT Just Eat

Please use flash on the floor it will get the grease off so you don't have to slip around.

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Paul Toussaint . 2024-05-26

MORE AT Google

I always wonder if some of the KFC employees are literate...but I'm afraid not ! You sent me wrong and incomplete items again !!! SHAME

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Daniela . 2024-05-24

MORE AT Just Eat

I had an extremely disappointing experience at KFC King's Street. I visited the restaurant, parked in their lot for nearly an hour, and returned home to find a parking charge notice. Despite the fact that I was a customer eating in, I was still fined. To make matters worse, I called the restaurant twice, and both times they assured me that they would have the PCN removed. However, today I received a letter from Civil Enforcement stating that the debt has increased to £140 because I didn't pay within the first 14 days. This is absolutely unacceptable. When I tried calling the restaurant again, nobody was willing to help or take responsibility. This is nothing short of a rip-off and a complete failure in customer service. I am extremely frustrated and disappointed with how this situation has been handled. Avoid this place if you don't want to end up with an unjust parking fine and zero support from the staff.

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Ahmed Gadelrab . 2024-05-21

MORE AT Google

No food has been delivered to my address

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Christopher . 2024-05-20

MORE AT Just Eat

Chips cold. Think the delivery guy walked from restaurant

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Steven . 2024-05-20

MORE AT Just Eat

driver was very friendly and polite

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Carla . 2024-05-16

MORE AT Just Eat

OK but the Fries were pretty poor to be honest !

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Malcolm . 2024-05-15

MORE AT Just Eat

Had a delivery the food was cold the chips were soggy chicken was very dry the only item that was ok was the bottle of cold tango

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lisa hassell . 2024-05-14

MORE AT Google

Fast delivery, boiling hot food. Really enjoyed!

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James . 2024-05-12

MORE AT Just Eat

This was a second order delivered as the first wasn't delivered/no knock at the door as the second order I did didn't have the Gravy on but my first order did. so it was sat in a delivery drivers car for well over an hour. So take heed if your 1st order doesn't arrive order something completely different second time round or you will end up with food that's cold and been left hanging around.

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KIMBERLEY . 2024-05-12

MORE AT Just Eat

Some items were missing from order. The restaurant kept pushing the delivery time back, even the driver apologised as the food wasn’t ready and he had to wait for a while at the restaurant

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Georgia . 2024-05-11

MORE AT Just Eat

We only had half of the order, we spent £40 on and only the chicken wings got delivered, were missing the 14 piece chicken and the chicken fillets

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Alisha . 2024-05-10

MORE AT Just Eat

Lovely food however they gave us an extra small popcorn chicken instead of creamy mash.

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Kimberley . 2024-05-09

MORE AT Just Eat

Typical, I order over £30 of food, get home, no chicken wings, no gravy… and no one answering the phone. What is so difficult about getting a simple order right???😡😡

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Karl Johnson . 2024-05-09

MORE AT Google

Every time I checked the app the delivery time was pushed back a total of 45 minutes! We waited a total of 1 hour 11 minutes for 2 mini wraps and 3 chicken mini fillets. Ubelievable!!

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Caitlin . 2024-05-08

MORE AT Just Eat

Cold & missing items more than once

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Amie . 2024-05-08

MORE AT Just Eat

Service is great, cheerful fast staff, the food is actually red hot and delicious BUT when is the coffee machine getting fixed ??? Pleaseeee

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Susan Mary . 2024-05-07

MORE AT Google

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