KFC Fenton - King Street in Stoke-on-Trent

Absolutely shocking Went to the drive through for FAST food to be told drive through has broken. Went in the store ordered. I then waited a further 25 minutes for my 12 piece boneless feast (nothing special). Young person who served me tried to give me chicken which had been sat in a box on the side for a good 15minutes to which I told her sort your self out and give me fresh. Here’s an idea focus on your customers who are there to face you. Manager is absolutely disgusting and should be ashamed of her self.

Forgot the mash i ordered 2 not happy

Really disappointed with boneless banquet. Portion size is tiny and looks really unappealing

there was no lettice in my wrap

Ordered over £70 worth of food to my place of work for the wrong order to arrive, had to wait a further 50 minutes for this to be corrected for then be items missing and food cold. Won't be ordering again sorry.

payed for 3 burgers I don't except cold food when paying £22.40 I won't be ordering for KFC again 👎

I was waiting nearly an hour for my food, and when it came it was barely warm, all the food felt stale and the chips were soggy, seems like the order was made then sat on a counter waiting to be picked up

FOOD CAME AND WAS A, COLD AND B, HAD SAUCES ON WHICH I SPECIFICALLY PUT ON NOTES THAT I DID NOT WANT DUE TO DIETARY/ALLERGY REQUIREMENTS. SO 1 MEAL AT COST OF £15 WAS INEDIBLE. SPOOE TO KFC AND THEY SAID I SHOULD HAVE PHONED UP AS NOTES ON JUST EAT DONT SHOW WHEN THE ORDERS COME THROUGH. NOT GREAT SO ASKED FOR A FULL REFUND ON THE MEAL.

Vsey veeyy good jacko is the best forever graftinf

The driver made a fuss about getting into the lift and bringing delivery to my door. food was cold by the time he decided to bring it.

It was ok, but don't recommend, I waited ages for my order to cash out and the waiters and cooks looked at me instead of serving me , never got my drink and only 2 machines to order from , toilets are ok but small.

Really disappointed !!!!!! I had to ask 4 times about ordering my food. Food came to me wrong no staff were interested full stop. After getting my food home well let's just say it was not the best. I'll never use KFC in Fenton again. Was not

ordered dinner to campus, at one point the map and driver stops updating, get a call about 15-20 minutes later asking where i am and turns out, the driver was barely on campus and not where at my destination, blaming me when he didnt call me sooner

Drive told me that could not find address

Not only was it late, but I didn't get my zinger burger either.

nice and polite person bless him

Got the order wrong, other than that ok

What a difference ordering from this KFC branch. Food was hot, packed carefully & no missing items. Will be using KFC Fenton from now on.

The driver was extremely kind, understanding and patient. I will most certainly use again. Thanks very much.

Good never arrived. Had no refund still it’s been 5 days since.

Never had a decent meal in any of the KFC restaurants in the whole area

Good food but forgot part of my order, I tried to call but got no answer

food never turned up an was charged £26

Wrong wrap was delivered , requested refund but not received.

Yes great service hot food great staff

Did not get my order don’t no where it went but not to me The delivery man came no where by the place

shocking quality of food, chips were still frozen, no mash even though i paid extra!!!!! blooody joke

Just left it on the door step no knock. We had the door wide open so we could hear rhem. Now food freezing

Food was absolutely awful. All cold and stale. The wrap had that much red cabbage on it may as well have been a pickle. The chicken on the wrap and burger were both burnt and dry. Awful food to the point even the dog wouldn’t eat it

I was missing a box meal and my gravy, wasn’t very impressed how do I go about this please? Thank you

I ordered for delivery on Uber eats. The driver was fantastic but my food was cold, my burger hun was hard and they didn’t put my gravy in. I tried calling the restaurant immediately for 5 minutes but no one answered. Avoid this KFC.

The place was clean tidy .staff were polite.

Waited 20 min before they even started making my food. Cancelled order and asked for a refund. Will never return.

collected from another place and delivered that first

The food was stone cold so I don't understand why it was cold as it was delivered in the estimated time it's not good service is it.

My order was never delivered so the person who said they had delivered it was not telling the truth how can they do that

Some items were missing - the cookies .. just ears said they’re unable to offer a refund. I think this is one of the worst services and I’m definitely never using it again. Uber eats would never

i have ordered hot wings meal but i didn't get a single piece of hot wings. there is just only fries and can which is ridiculous.

I’ve never received my order but says was delivered pathetic

not happy food was cold and not on time

This must be the worst place to order from I don't recommend ordering online from this kfc branch This is the 2nd time I've received something i didn't order

twice now not delivered then refund money but we hungry .. never arrived again

Strange place, seemed like a shop that sold chicken 🐔. Doesn't match their name at all.

Driver decided he could use my driveway as he pleases to turn around and drive across my lawn. Despicable behaviour and not performed by a previous driver

Wrong order. Correct order on the bag but wrong food delivered

ordered twice within a week and both times 50% of the order has been missing. one week fries and the sides and the following week upon ordering a 10 piece hot wings box the only items to arrive from that meal were fries and can of Pepsi and the wrong side and no wings what so ever. worst KFC in Stoke-on-Trent

The food was cold when it arrived very disappointing for the cost

delivered at early part of estimated delivery time. Food hot, fresh and all there.

Ordered 3 meals but only 2 delivered

hot and tasty exactly as ordered. little bit pricey but plenty left over for tomorrow

Nice girl serving at the drive through, nice food aswell.

Stone cold inedible missing wings and popcorn chicken delivery driver took 45 mins for a 10 minute drive

ordered the 4 pc colonels meal and only got 3 pcs and 8 fries! I also ordered the 10 pc hot wings meal and only received 8! I assume its very busy due to the England game but come on guys, you took the money so supply the food. At least it was delivered on time and hot so I assume its down to the branch.

My food as not been delievered i want my money back now

Paid £40 for 2 wrong meals and 1 missing meal

I didn’t get my food where is my food

Utter TRASH dried up end of shelf life chicken bones... cold undercooked almost frozen chips and a buger with ONE leaf of lettuce as 'salad' in dried up stake bread! UTTER TRASH you think you can get away with palming off to people who paid over £40!! DISGUSTING!

my order never arrived, but the app says it has.

our order included a bottle of Pepsi Max which was missing on delivery. The driver came back later on his own time to bring it. It's unacceptable to miss things from an order, believe me this is not the first time, and unacceptable to allow the driver to bring it free when it's your mistake.

Went today for lunch,chips were freezing cold,chicken was more bone than meat. Totally uneatable, No wonder the place was empty,won't be going again.

missing items , 2 rice and 2 corn cobs. receipt shows all items. not happy with this.

Lovely fresh and tasty food, unfortunately the drinks I ordered did not arrive.

Roland gave the best service u could ever ask for thank you something much from the 8 family

Came quick, good food, but the popcorn chicken was missing from the order

Marked as delivered but never showed up and received no response at all

KFC 🍗 yum 😋 yum 😋 its good place clean tidy staff is helpful 👌

The butter on the chicken was very salty

It was Father's Day today, and it was my first time returning to KFC. It was amazing. The staff provided amazing service, and the food was much better prepared than I had expected. Service was quick, and Roland (the guy with the yellow hat) was amazing. He was willing to help anyone and made me feel better, so I wanted type of in my chicken. It was delicious and healing. I will definitely be returning because the food was prepared to perfection. Roland is a pleasant person to talk to, so hopefully I see him again. Thank you KFC Fenton

Amazing customer service haven't been in a while and Roland still knew my order still , asking how I was amazing service. He was also helping a lady who was struggling at self service and was brilliant. Great employee and great team.

No coleslaw ... meals messed up n not what was requested

That's twice food delivered in good time and hot. My Grandchildren very happy which makes me happy. I hope you can keep this up as I had stopped using you for quite a while due to getting three meals very late and cold.

Good food, fast and friendly service and great atmosphere! Couldn't ask for a better KFC :) 👍

undercooked yet over burnt outside

Did not get my order where is my order I need a refund

We had a really nice experience tonight at the KFC in fenton food was hot and really nice young man constantly walking around speaking to guest and cleaning tables well done 👏 much better visit this time there was no name on his badge but had yellow in his hat and no others did 👍

not deliverd but say it was probably deliverd to wrong address

delivered quickly and food hot and fresh, kids loving it.

Please use flash on the floor it will get the grease off so you don't have to slip around.

I always wonder if some of the KFC employees are literate...but I'm afraid not ! You sent me wrong and incomplete items again !!! SHAME

I had an extremely disappointing experience at KFC King's Street. I visited the restaurant, parked in their lot for nearly an hour, and returned home to find a parking charge notice. Despite the fact that I was a customer eating in, I was still fined. To make matters worse, I called the restaurant twice, and both times they assured me that they would have the PCN removed. However, today I received a letter from Civil Enforcement stating that the debt has increased to £140 because I didn't pay within the first 14 days. This is absolutely unacceptable. When I tried calling the restaurant again, nobody was willing to help or take responsibility. This is nothing short of a rip-off and a complete failure in customer service. I am extremely frustrated and disappointed with how this situation has been handled. Avoid this place if you don't want to end up with an unjust parking fine and zero support from the staff.

No food has been delivered to my address

Chips cold. Think the delivery guy walked from restaurant

driver was very friendly and polite

OK but the Fries were pretty poor to be honest !

Had a delivery the food was cold the chips were soggy chicken was very dry the only item that was ok was the bottle of cold tango

Fast delivery, boiling hot food. Really enjoyed!

This was a second order delivered as the first wasn't delivered/no knock at the door as the second order I did didn't have the Gravy on but my first order did. so it was sat in a delivery drivers car for well over an hour. So take heed if your 1st order doesn't arrive order something completely different second time round or you will end up with food that's cold and been left hanging around.

Some items were missing from order. The restaurant kept pushing the delivery time back, even the driver apologised as the food wasn’t ready and he had to wait for a while at the restaurant

We only had half of the order, we spent £40 on and only the chicken wings got delivered, were missing the 14 piece chicken and the chicken fillets

Lovely food however they gave us an extra small popcorn chicken instead of creamy mash.

Typical, I order over £30 of food, get home, no chicken wings, no gravy… and no one answering the phone. What is so difficult about getting a simple order right???😡😡

Every time I checked the app the delivery time was pushed back a total of 45 minutes! We waited a total of 1 hour 11 minutes for 2 mini wraps and 3 chicken mini fillets. Ubelievable!!

Cold & missing items more than once

Service is great, cheerful fast staff, the food is actually red hot and delicious BUT when is the coffee machine getting fixed ??? Pleaseeee

Half of the order was missing. 2 x fries, , large coleslaw, 2 corn on the cob, 4 x original dip. This is an absolute joke.

The food was cold and also took way too long to deliver, very disappointed ☹️

would just like to say it wasn't the delivery guy but how long he had to wait for the food.

The driver is an amazing man was quicker than expected he’s kind as well

Go to KFC and get KFC most of the time, thankfully this KFC is efficient and clean and tidy. The KFC was spot on with little waiting time.

Missing 60% of food. No reply from restaurant