Tesco Cafe in Redditch

ABSOLUTELY AWFUL!!! During the summer holidays I ordered a portion of chips and some drinks as a snack for myself and my daughter. However, regardless of the pathetically small portion (given the price), the chips were completely undercooked. When I say undercooked, I mean raw. I took them back to the counter to politely explain and 5 minutes later the waitress came back to tell me that the “cook” would provide another portion but they would come out the same as they were, and I quote “brand standard”. Needless to say I had my money back and will not be returning. Despite spending over 10 years as a chef in a professional kitchen, what happened to the customer always being right?!?!? Absolutely shameful.

Awful reaheated breakfast covered in liquid smoke, was expensive for a supermarket breakfast! Staff seem nice tho

I didn’t even want to give this 1 star - the food is beyond “terrible”. The only saving grace was the politeness of the staff who quite frankly just seemed embarrassed. Firstly had to return a child’s macaroni cheese which was inedible - it was stodge in a bowl with no sign of cheese - it was for a 4 year old who couldn’t swallow the first mouthful. Don’t get me started on the sweetcorn and baked beans, obviously microwaved to destruction. Did get this macaroni changed with the remark from you own staff of “it really doesn’t have a good reputation”. Then the 2 adult meals of a simple cheese toasty and chips - burnt to a crisp with no sign of cheese. And the worst of all was paying for a side order of chips at £2.30 and being given 6 chips !!! At 40p per chip, I think we can agree that’s daylight robbery (let’s make that 5 chips though as one of those was rock hard too) . Needless to say, 3 kids and 2 adults left very hangry and nearly £30 lighter in the pocket!!! refund would be very appreciated!!

Popped in whole waiting for an eye test. Service is quite slow as they ate very little staffef however the girl working was working as fast as she can. Menu options they could have more of a range especially on the breakfast side of things

Im so dissappointed with my local Tesco. Once a month i meet with family in the cafe we have a coffee but recently started meeting for Breakfast. Im Vegan and over the last 2 months told No Vdgan breakfasts even though listed on menus and boards i asked why they could get some from store or i go and get them and ghey cook but told No. I went around store and all the items were available so WHY not available in Cafe. This is Appauling.

My fault really for not reading the menu properly But come on who puts scrambled egg bacon cheese peri peri and onion together it was disgusting the scrambled egg was just slop I didn't complain because I was in another Tesco Cafe the other week where I complained about the chunky chips being over cooked then replaced with under cooked chunky chips I received my money back for the chips which I had with toasted Paninis which where sloppy undercooked too Tuna and onion which was not advertised Manager said it is I said where it's not on the Menu also she made me feel like a liar pointless complaining to Tesco there not interested what are they going to do anyways give you a voucher to eat there again NO THANKS

both my wife and i had the breakfast food did come on time and it was hot very friendly staff yes i would go back

The staff attitude is terrible and the tables dirty and when food comes it's barley warm terrible excperience

Tesco stairfoot barnsley bought breakfast waited 20 minutes and thought well at least it would be hot when it comes out as its not over busy. We'll what an assumption that was cold bacon cold sausage cold toast already finished my coffee when I took it back and asked if this was taken out of the fridge I was told do you want some more bacon I couldn't help but laugh and reply why is that all I've ordered. Then comes the 2nd attempt full breakfast again I think there microwave must be broken because that came out very quick and was still COLD I really don't know how they can do it . This was returned to them again and I asked for my money back this came but only the refund for the breakfast not the extras ordered. What an absolute shambles how about extra staff training in how to cook and customer care.

I've started to go once a week for breakfast I enjoy it that much. It's not a large breakfast but you can add items and swap out items if you want. It's also not greasy at all so perfect for me. We pay less than £14 for 2 breakfasts and 2 coffees, you can't beat that price (I've paid £9 for 2 coffees in other places). They sometimes get busy they but cope well. You get your coffee when you order so if you like it with your breakfast like me, just go back 5 minutes later and order your coffee. Never waited more than 10 or 15 minutes even when they're really busy.

My cappuccino and breakfast bap was lovely, Emma is amazing and has great customer service, friendly and polite. She does the best breakfast and cappuccino!

Asked server at tescocafe no butter on toast 3times i reminded him but still got butter on toast i have diary allagie can't believe he was careless

Popped in for coffee & lunch, ordered all day breakfast, finished coffee before food arrived, when it did arrive was luke warm,awful, another time had omelette, looked pre packed & was stone cold & like someone else reported, went for a coffee at 3 pm on a Sunday to be told they were closed,only food nice are chips,go to Sainsbury's now,food always well cooked & piping hot, also always pleasant service,don't even shop at Tesco now,go to Aldi then on to Sainsbury's if I want lunch,well worth driving across town !

The service here is terrible. I was served by a young lady, Leanne who seemed like she was being inconvenienced to have to serve me. Sorry love but you shouldn't work in retail if you can't serve your customers properly. An example of discraceful service.

Absolute shocking service and food. The service on the counter was slow. 2 people to do drinks which by the way were cold and horrid, and the food was discusting. Never again

Arrived at 5:15pm wanting hot food. Staff said they shut at 6pm so there was no hot food. Not sure why they were starting to close so early. Had to resort to cold sandwiches, not great. Overheard another customer ask for hot food, same reply, plus: "what I mean is I walk out of here at 6". Seriously? 5-6pm is the busiest time and great opportunity for business. We watched as the cakes were left out, the staff walked out, and a few other customers were left waiting for... no one to serve them. Management seems non existent; 6pm closing time should be for customers, not staff?!?! Disgraceful British work ethic.

First impressions quite good, open, airy, bright, plenty of space between tables and a reasonable cafe menu BUT the noise! Not sure if there is something wrong with the coffee machine but while it was running to froth milk the sound level on the customer...

The lady who brought our food to the table was so miserable and rude. Not even a 'here's your food', was just put on the table...she was like that with every customer. God knows how she still has her job tbh, no customer service at...

after the cafe we went into the store and could hardly move for carts with staff all over the place, rushing about and blocking up aisles, near the last aisle I asked a member of staff what they were doing as it was and they...

A queue of just six people took over 10 minutes to serve. It would appear that orders for hot drinks were causing undue delay. I waited 4mins between paying for my drink and receiving it. There were no knives (told they were all in the...

Went shopping at Tesco's yesterday and just had a peek in the Café. Still tables full of used crockery and no attempts to clean the place up. Spoke to one couple walking out and asked their opinion. Awful they told me. I would really recommend...

Rubbish lunch ordered 2 hot chocolate,jacket potatoe tuna,mayo NO ONION,Panini, mincepie,& lemon muffin the drinks were Luke warm,they put onions all over my potato 🤐,Panini average,there were no napkins and the cutlery was very sparse & dirty, really they could do better & lots of...

Thought I would give this place another try for breakfast as it’s usually awful! Had the healthy option of avocado on toast with tomato,poached egg and rashes of bacon. What a shame the staff member was actually nice and in a tidy uniform. The meal...

The service here is just appalling,scruffy staff including management and they actually look dirty. They have no sense of urgency and organisation behind the counter is just a joke, one person working at a snails pace making drinks and trying to take orders, no eye...

After reading the reviews I was pleasantly surprised by our experience here. There was a reasonable display of cakes on offer which looked tempting enough. Hot food also available at prices other restaurants would struggle to match. I suppose horses for courses comes to mind....

The staff on the counter was slow. No plates for the cakes. When I asked for a slice of cake that I couldn't open I got a rude response. I would have got it myself if I could.. I will not be returning

Well having read the reviews AFTER visiting I have to report they’re correct. Yet another example where a retail outlet is understaffed. We went in a Sunday lunch time & it was busy. Yet there was only One counter staff both cashing & making the...

Went after school with my grandson straight from school yet the several items for required a "kids sandwich meals" were missing. The staff were friendly enough but not very efficient. The whole restaurant looked dirty.

No change since my last visit - except that what we had was cheaper. There is a Special Offer of 50% off all breakfasts until January 21st, and if the breakfast that I had (the "Good for you" as illustrated on the leaflet) was an...

Having made a formal complaint to Tesco following my review, I was told they would get the Café Manager to make contact with me? HELLO, isn't he/she complicit in the appalling service. Following my opposition to this promises galore were made to get the Store...

The staff here really need to learn some good basic customer service skills, they always seem short staffed and slow at service. They will ignore you in the cue instead of making eye contact and saying “won’t keep you moment “ the cooked breakfast was...

What an utter shambles. Having had a message from a reviewer of recent weeks asking if my review of the 17th February this year was for Tesco's at Redditch, I felt duty bound to go again and check it out as I believe that he...

My first visit today. Service at till very slow. Although there was another member of staff doing hot drinks we had to sit down and wait for these to be bought over later. There were numerous tables cluttered, about 14. Member of staff on till...

Went there this morning for breakfast the first time. 'Big Mistake' Poor service, and poor food. There were 14 tables that had not been cleared and, despite staff taking food to the customers on the clean tables, there was 'no effort whatsover' to go back...

What on earth do you call that. Rude girl out front with glasses who didn’t acknowledge us for a few minutes ! mumbled and turned her nose up when mentioning a cup of tea. and undercooked food!! The bacon was raw !!!! What sort of...

Opted for the breakfast literally everything the plate minus the eggs was pre cooked and just reheated - service was fast

Not enough staff, Waited a long time in the queue because there was only one person taking the orders, making the drinks and taking the cash. Ordered bacon baps at 12 noon. "Sorry NO baps" If they had walked a few paces into the store,...

Me and my mum decided to have lunch whilst out shopping and wished we hadn't. We both decided to have jacket potato with tuna and cheese. By the time they had come out we have nearly finished our coffees. We bot cut into them and...

My friend & I visited tesco cafe on weds 1 st Feb. My friend stood in a short queue for almost 10 mins before being served by a young girl. She ordered a small decaff cupaccino & a diet coke. On the way back to...

Tesco must have seen the poor reviews and upped their game. What a difference. New tables and chairs, cheerful and efficient staff and quick service. The main thing-the food, was much better than on our last visit. In fact, it was non existent after 2.30...

We waited a very long time in what appeared to be a short queue. When I realised I had forgotten a drink my heart sank at the thought of going back to the counter and sure enough, it took almost ten minutes even though there...

SEVEN minutes after ordering, our coffee was finally put on the counter. Then there were no teaspoons available. The cafe is woefully understaffed and those who are there are trying to do half a dozen jobs at once. Tesco really should do better than this.

We visited the cafe as we had an appointment at the opticians. 3 gentlemen behind the counter and not one of them could plate up a full breakfast,they were each taking it in turn to place items on our plates-we were absolutely confused. We then...

What an utter shambles. (Couldn't organise a --- in a Brewery springs to mind) 2.50pm on a Saturday afternoon. Three members of staff behind the counter, one of them clearing the counter and wiping down, despite the store being packed with customers. One in the...

I went for breakfast, order sausage muffin, seem a bit slow in taking order, also brought drink, I told they would bring food to me, so I went and sat down, I waited nearly 10mins, how long does it take make sausage muffin, when my...

fry up was nice just what we needed to start a morning of with ok price no issues , staff ok nothing amazing vaule for money

Depending on the time of day the service and quality of food available can be very poor. Prices are quite high for small amounts of food. Tables are left uncleared. Some of the staff seem stressed and in turn customer service is effected. You may...

Socking customers service. Gum in mouth and been in sarkie with me. I ask for a manager and get "sorry his on a break" with a smile that was only there because his felt like he had go one over me.

My coffee had a burnt taste and the food was completely dried up under the heat lamps. The piece of black pudding was actually rock hard - so much so it flipped off the plate when I tried to cut it. The big windows are...