Tesco Cafe in Newport

We were a party of 2 adults and 2 children, we visited after going to the soft play. The eating area was filthy, dirty tables, the seats had greasy hand marks and food all over them. The floor had food and litter everywhere. The windows looked like they haven't been cleaned in years. The condiment table was dirty the bottles had dried sauce all around the lids. We complained to the staff member who brought our food, she said they had been too busy. A member of staff cleaned the tables around us but not the seats or floor. The hygiene level is not what is expected and a deep clean needed. We definitely will not be returning or recommending the cafe.

The worst breakfast ever the only item hot on the plate was the hash browns, I actually felt sick after eating this.

Baked potato with tuna? Watery slop! Over cooked crispy chicken, dry and burnt Yuk

Tesco spotty..had 2 children waited nearly 45 mins for jacket potato and chicken nuggets ...had to go ask as children became anxious ...cook busy chatting at desk ... food came was no butter on potato very dry salad 2 leaves an a small tiny tomato tea had gone cold ... cost £28 was annoyed as people who came in after had already been served ... not happy at all ..

£8.90 for a cold breakfast and a coffee. No receipt given and took 30 minutes to arrive. The staff look miserable slso, a truly miserable place to eat.

Called in Saturday morning whilst shopping we had breakfast, we really enjoyed the food, the service was quick and efficient, and it was good value

Hi the staff was very friendly ,service and food was delicious good value for money the children’s meals are very good portions I will definitely returning

Kids were on a sports camp all day and I said that their evening meal would be hot one from Tesco.... we arrived at 4.25pm (stood at the til for 10 mins) before I went to find someone and asked if they were still open!! I was greeted with yes but only for cold food as they were shutting at 5pm - THE website states 6pm its absolutely poor to close up 1.5hours before its advertised and to stop serving hoot food aswell ..... I'm appalled its kids half term .......... Sort it out

Our chai lattes were gorgeous and hot enough, the server was friendly and efficient also knowing about an offer on the vegan cooked breakfast at the time. Both our cooked breakfasts were just warm with almost cold beans. However the hash browns were hot. There was a slither of egg under my hash brown in my Vegan breakfast! Obviously separate utensils not used. Flora spread had today’s date on the back as use by date! My sausages were not that nice tasting and extremely dry. Both of our pieces of toast were burnt on one side. Hubby said as breakfasts go it was edible. Toilets corridor had a puddle from a leak on the roof but no trip hazard sign.

4 people in the whole cafe and it took 40mins to get eggs on toast apparently they were really busy with online just eat customers, food was great! But the wait wasn't justified other supermarket cafes in the area serve you almost straight away, a case of GREED OVER CUSTOMER SERVICE

Very good, pleasant experience, as always. Lovely food and service. Would highly recommend.

Popped in with my Mum for some lunch, i ordered the Crispy Chicken Burger and Waffle Fries, it was lush, the burger was sooo juicy and hot, waffle fries nice and crispy on the outside and fluffy on the inside, however they only have light mayonnaise, Friendly staff, it was a 30 min wait for food but we didn't mind, my mum ordered the BLT baguette and waffle fries, the water was nice and my mum had a Latte 10/10 experience

Pretty disgusting, only a half dozen tables taken, the rest of the tables are filthy and uncleaned with food debris over them and the seats. I know it is only tesco, but basic cleanliness is obviously out the window.

The service was good but the big breakfast was absolutely disgusting. Everything was burnt the bacon was like cardboard the hashbrowns were dark brown in colour and crunchy you could taste the burnt rather than a hash brown. The fact that you can't swap an item is ridiculous as most other places are more accommodating yet charge you for the item that you want instead as an extra. As I was there trying to pick out the bits of breakfast that I could salvage which was the toast and beans i witnessed a gentleman ask for more butter which the bit they give you is about the size of a thumbnail was told that if they gave him extra butter it was another 10p. I won't be returning any time soon not for a breakfast anyway what a waste of money when you are being served food like that it's the worst breakfast I've ever had.

We arrived at 8.30 but they would not serve food til 9am the breakfast was ok coffee was good, prices were average, would probably not come back.

It says it closes at 6 o'clock. I was there at 5 o'clock and it was closed.

My father had an episode in the Cafe yesterday he was very poorly and the first aiders were absolutely amazing margaret and Tammy we want to say say a big thank you them both nothing was too much they went above and beyond and my parents would like to thank them very much and to all the other staff as they were all amazing many thanks Ken and Elaine Wallace spitty Cafe tesco

Lovely food & pleasant staff, always come for a breakfast before the big shop. £13 for 2 breakfasts and drinks - can’t go wrong

Called in for a breakfast this morning, staff were friendly and polite, however the food, just like the weather, was cold. Such a shame...😥 Called in again today to see if they have got their act together and actually send out hot food from the kitchen. NO! Breakfast was like warm today. If you want hot food go to Tesco Cafe @ Cardiff Rd...

First time I visited this cafe and was very impressed by the quality of the food! Yes I felt it was a little expensive but I did get alot, festive wrap, hallumi burger, chicken dippers on waffles maple syrup, fudge waffles and 2 chocolate fraps. We ate every bit of it. Staff were friendly. All food was hot and felt fresh.

Called in here for a breakfast, should of gone to Morrisons where we usually go. When breakfast arrived the presentation was poor. Sausage not very nice, bacon cold fried egg broken and over cooked . The hash browns were greasy and a spoon of beans dumped over everything. The toast only had enough butter for one piece not for the two given. It was a poor copy of a Morrisons brekkie. I have learned a lesson here

Very poor service, staff on counter stood about were more interested in gossiping rather than serving/giving good customer service. I actually felt like an inconvenience and like I was getting in their way. Don't mind Tesco cafe food, prices on the up but same as everything else these days. But yeah will think twice about returning here due to the poor service. Shame. *Edit* then to too top it off, because she was too busy chatting she put the wrong thing through and we got the wrong food.

Food very expensive . Tea cold Jacket potato small . No side salad £1.95 can of Tango Would definitely not recommend or return

We ordered 4 breakfasts, but had to ask for some small changes to be made. The woman serving us, was very impatient and rude. She wasn't happy about having to tell the cook about the changes. I am autistic and have anxiety, so her attitude made me uncomfortable. I tried to make light of the situation though. The breakfasts were pitiful looking considering the fuss they made over having to make a few small changes.

Unfortunately we were so disappointed. I actually recommended this cafe to my family as they did an all day breakfast. When we got there we were told toasties and panini's only. We ordered a panini and it came with literally no filling. They never asked if we were happy with our meal even when they then closed early and we were only ones in the seating area. I felt terrible for recommending this place and we won't be back. :(

This is the third time ordering where the cafe can't even send items you paid for! Ordered using Just Eat and there were items missing yet again! Inexcusable when the workers can see what was meant to be on the order on the bloody receipt! Food is good if you get it, but wouldn't bother as you'll just have to chase JustEat for a refund in the end anyway.

Friendly guy at the till. Full breakfast was a bit cold and tasted undercooked. Coffee was alright...

Just moved to the area and this cafe is grest place to come and chill after a big shop, a nice atmosphere, friendly lady serving and comfy to sit and relax. Their steak pie with mash , peas and boat of gravy is worth every penny. Hot Chocolate is lovely too.🥧🍰

In love with Tesco Cafe. Me and my friends make a regular trip here due to its wide selection of meals and food which have all been of great quality. The prices in here are decent and the waiting times are always minimal. Staff here are really nice and approachable and make it their main focus to ensure you have a top quality visit. The cafe also offers a nice view out into Newport Retail Park with large windows spanning the exterior of the store.

I visited this establishment looking forward to breakfast whilst my partner was Invigilating exams at the nearby college. There were 3 other customers already seated. The young lady serving, was more interested in chatting to the guy painting the doorway behind the counter than concentrating on what she was meant to be doing. On finally finishing making 2 milkshakes (in the time it took her, anyone else could have decorated half a dozen cakes !!!) she then disappeared back into the kitchen leaving me standing still awaiting service. When I finally was served it was done with grunting and mumbling. My “freshly cooked to order” breakfast was delivered in less than 5 minutes. The only hot item on the plate (which was stone cold) was the egg (which was overcooked ). I took the plate back and said that the food was cold and not freshly cooked. This was met with more grunts as the breakfast was taken back to the kitchen. It reappeared in less than 3minutes, the plate was hot, accompanied by the same breakfast which, having been in the microwave, looked less appetising than on its first appearance. I drank my coffee and left the food, deciding that a further visit to the servery and more indecipherable grunts would be futile

I went to meet a friend after work and wanted to have a coffee and bite to eat to find they close at 6.00pm even though it is situated in a 24 hour store. I thought it would be open until about 8.00pm. we were left disappointed at their closing time.

The man serving at counter always greets you with friendly professional manner and makes you feel welcome. 😊

Waited 45 minutes for my breakfast order to no avail . In the end had to ask for a refund . Got a mumbling apology but no explanation . So I pushed for an explanation . Was told that they were " in chaos in there " ie the kitchen . I don't blame the staff for this state of affairs . I blame the management . They are not prepared to invest in extra staff to cover peak periods . I usually go in there about once a fortnight before doing my shop in Tescos . Never again . Do the management not realise this is not a stand alone business but there to encourage people to shop in the store ? They couldn't be bothered to refund the price of my coffee for being messed around so I can't be bothered to go there again .

Pay below average prices for Tesco Value food from the supermarket. Coffee was alright.

Came here as we were too early for a Harvester breakfast. Happily surprised by the quality of the food we had. Eggs benedict and eggs royale were outstanding. Coffee was smooth and actually very nice when compared to other more expensive brands. Quickly came out so was very happy. Made the wait for a courtesy car much more pleasant. Would recommend for breakfast.

Nice coffee, good children's menu and they have high chairs.