Domino's Pizza in Newport

Unfortunately, this dominos has nothing on chepstow road. Food often turns up burnt and also have had items missing from my order. It isn't cheap so when you order and receive rubbish or items missing its not good. The delivery drivers, well I can see why they're delivery drivers and nothing more. They literally stand outside the back gate for 5-10 minutes then they call and say "I'm outside" so I tell them to come in as that isn't my door its a gate. They're that thick they cannot open a gate latch and proceed to stand outside with my food, pure imbeciles. I've watched the cctv back a few times wondering how someone can be so dull 😑. I won't be ordering from here again.

Food was still piping hot on arrival, pizzas and wedges were delish and the delivery driver was really friendly.

The food always arrives on time and still hot, can't fault them

Can't beat a dominos my autistic son loves this place and there always consistent with there pizzas never had a rubbish one

Not very a good experience wont be using them again!

Pizzas were ok.Chips hardly any in a box. And dry Most importantly. . yes I left a low tip. Only because it was all I could afford .. but don't expect to see on email from tip share thanks for the tip..and in capitals. YOU GENEROUS SO AND SO ... . I won't bother again.. disappointed... Will also order elsewhere. Put me off ..

The most awful chips i have ever tasted. Not only did they come luke warm, they were so dry i almost cooked on the one and only cip i ate. It was like eating card Board. Also only a handful of chips, disgraceful

Amazing pizza from here always generous with the cheese and toppings always better than from the Cwmbran store. Staff are lovely and quick delivery .

Once again they got order wrong nd blamed online ordering

Probably the worst dominos i’ve had. Nachos burnt to the crisp and everything else drenched in oil. Chicken wasn’t even cooked properly.

omg just ordered a pepperoni and jalapeño pizza whenni got home its Pepperoni and Pineapple Why oh Why cant people just get an order right its not rocket science i mean Pineapple on a pizza really !!!!

I hate to give my favourite Pizza store such a low star rating. But the quality and recent price hike has left a very bad taste. You never know what you're going to get. I have had Pizza that is almost deviod of cheese, certainly with no cheese around the middle area of the pizza. I also have had them regularly of late with tomato liquid splashed over the entire perimeter of the Pizza. Resulting with a flat outer crust. That is not in anyway the tasty doe I look forward to. Anyway, I have given up on hoping it will return to standards of old. I am not continuing to pay higher prices for lower standards of Pizza.

Terrible numptys doing the delivering

standard domino's really can't complain

Always prompt service, consistently hot, good food. Some of the staff really can't cut slices accurately, and it's expensive for a takeaway, but always tasty!

No response online to busy they said supposed to be fast food

Ordered from the wrong site, they just made another one. Credit where credit is due.

Honestly I never leave bad reviews, but consistently the pizzas have been terrible quality. Not cut properly, lack of toppings and uneven / too much sauce & missing items. The staff are lovely and quick enough to fix the problem but the pizza makers just aren’t very good unfortunately. If you want a good dominoes you can’t go wrong with the one in Cwmbran which is only 10 minutes away. I’ve left a photo of what I’ve been receiving this one of three dominoes I’ve ordered but they’ve all been equally as bad and due to my laziness to drive to Cwmbran I went back.

As dominis says they have very nice crust but the way they put toppings on and the very little amount of toppings is definitely that dominos need to work on. There is always very little toppings and most of the time toppings accumulated in one place leaving other bits just blunt.

Just love the staff,I go in an they make my pizza as I requested, and it tastes amazing, cheers guys, I hated pizzas until I started coming to your place,thanks

Friendly staff, not bad service food was ok ish..

I travelled from England for family matters stopped by Malpas Road Domino's where I was greated by front of house staff who was very polite very helpful and didn't keep me waiting very clean establishment so I'm giving it a 5* rating brilliant service all round.

Absolutely appalling service and food quality. First time my order was wrong they had forgotten the sauce so they remade the pizza while my other pizza and garlic breads went cold. I then left and when i got home the pizza that they had remade was wrong again as there was supposed to be no tomatoes on the order but they had put them on the pizza. I returned to store and asked for my full order to be remade or a refund, which they refused a refund and reluctantly with attitude remade my order. This time the same pizza did not have extra beef on it as it should have on the order which they basically said tuff and they wouldnt change it. Absolutely disgusting behaviour from staff, this was my regular place but after the treatment tonight i wont be returning again. Would like to add aswell that it was that disgusting to eat so i left it as it left a horrible film im my mouth. If i could give lower than 1 star i would.

Small over priced and quality not that great.

Small greasy and over priced £18 for a medium pizza of very doggy quality.

My pizza was lush! Margarita, light pizza sauce, triple cheese... thank me later

Pizza fine. Only pizza place I know that charges delivery. Will not use while this is in effect.

Excellent service at this domino's

Very poor service won't be back

I ordered my domino's at around 1800 hours my order was a large texis BBQ pizza with stuffed crust 14 hot wings an 4 cookies my food arrived at around 1925 hours witch contained a medium texis BBQ pizza no stuffed crust an was stone cold I rang the store only to be mocked over the phone this will be the last time we order from here awefull service

Just received order. Disgusting and cold. Won't be ordering again.

Had a home along delivery the othe day, and there pizza are beautiful, plus the new chocolates after eight cookeys were beautiful aswell.top makes for the freshness u could see and taste it wen eating it.💯

I have ordered 2x pizza and something for £ 2,99, I have been received 1 pizza that's all, no second one and no extra snack. By the way i have paid almost £24 for basically 1 pizza.. So bye bye Dominos Bas......rds.. No orders anymore .....😡😡😡😡😡😡😡😡 No orders

Clean tidy Ample parking staff polite and friendly

Normally a good and fast service in the day time as well as evenings, this store is extremely reliable for delivery slot times given when you place an order.

Food was good but online ordering system was a nightmare! Didn't work and ended up having to ring the store to order.

With lockdown the click and collect system is rather streamlined

So easy to put your order in and helpful staff

Pizza were nice even tho it took them 2 attempts to get them to us

Call here last night as 23.00 hrs and the lady who answer the call was very rude and she had a really bad attitude not happy at all I work for nhs I was 9hrs in to a 12 hr shift this was my first break

Absolutely disgusting service. The manager, who apparently can’t disclose his name due to company policy, was so unbelievably rude. I would give a zero rating if possible. Our order was missing a pizza (and cold) and called to request another and was told another would be sent out. Half an hour later we called to check the progress and was told it was out for delivery. Another half an hour passes and the manager told us that it hasn’t been ordered. The manager said we were delusional and “weirdos” This is absolutely not the customer service you expect from a large chain. We will not be ordering from the Malpas store again.

I am absolutely shocked by the service I have received. After having a pizza missed on our original order, we were told it would be delivered in half an hour. After 80 mins of waiting we rung politely to chase it up- and reasonably asked for the pizza to be delivered and a full refund due to the almost 2 hour wait from our original order. According to the extremely patronising and cocky manager, we were ‘delusional’ and ‘weirdos’ for asking that the pizza still be delivered as well as a full refund. The manager then hung up on us. I called back 10 times, each time trying to explain how rude he had been and asking for the customer services number, and each time being hung up on once again. I was then told that I would be reported to the police for harassment by the manager if I continued to call -ironically despite the fact that I am a police woman and know this is a civil matter and something the police certainly wouldn’t be interest in. In no way was I abusive on the phone- simply stating how disappointed I was with his tone and customer services, and the way he dismissed his customers as ‘weirdos’. He (funnily enough) refused to give his name, which explained why he thought he could be soo rude. I have never been so angry after coming off the phone and outraged! I have put in a formal complaint and will be taking this to the top!

Absolutely shocking service waited ten minutes to get servered not once did anyone say 'wont be long' just completely disregarded the fact we were stood there, no que just us stood there. Then when we were served the gentleman did not have a clue what he was doing took another 15 mins to get through our order. Then after being there over 45 minutes we finally got out order and we had an empty box with no wedges and 2 put 3 pizzas were wrong safe to say will never go there again asda it is.

Pizza was out for delivery for 40 minutes, rang them up and they were adamant it will be hot when arrived . Pizza eventually arrived 20 minutes afterwards and (so surprisingly) the pizza was stone cold, driver wouldn't say why it was so late after being asked repeatedly and we said we were going to complain so he asked for the food back. Rang the branch to complain, obviously didn't want to wait another hour for a pizza so asked for money back. After 5 minutes on the phone I've been told I'll get the money back....in 5 working days.

DON’T ORDER GARLIC BREAD! Gave the benefit of the doubt with the last delivery and the delivery before , however the garlic bread with cheese has come wet again. Literally it is soaking, won’t be ordering again as this has not happened at another dominoes brand.

Nice pizza Local so delivery is speedy which means nice and hot on arrival. Offer good deals. Lots of choice toppings and create your own.

Visited here to collect a pizza for me and my work colleagues, was very nice , staff were polite. Only one small negative point i ordered a Tandoori chicken and a vegetarian pizza. But on the Tandoori chicken pizza there was the minimalistic of chicken . But other than that i would use again , and because this on Christmas eve the staff there were extremely busy.

Not much selection if your a person who lives on there own x

Basic order one pizza 3 x chicken Can’t even get that right 1 chicken delivered charged for three. Rang to explain.. zero customer service Skills on the phone... refund 3-5 days wow! Won’t be using u again.

Order from here regular.... Very quick delivery every time! Food piping hot and delicious! Would highly recommend!

Delivery driver absolute bell end had no change on him attitude stinks practically threw pizza at me rang manager he seemed like a tool aswell

Turned up at 12:05 am listed as closed 1am, they told me already closed, liars

Please stop your drivers doing U turns outside the Chip Shop on the Malpas Rd / Pillmawr Rd Junction. Your pizza's are also overpriced crap.

Te haces una buena idea de cómo era un campamento romano

Took 3 hours to come and when it got here it was cold. Horrible service. Never again

Nice it's just most of the time I have had luck and don't have a good time with dominoes.

Absolutely awful.. took 24 hours in total and 2 wrong pizzas delivered on the Friday night before the right pizza was then delivered on the Saturday. Guy called Barry had lovely attitude along with a girl who worked there and Barry’s response was “what more do you want? You’ve had 2 pizzas and a ‘supposed’ refund.. although at this point I still didn’t have the pizza I ordered. Barry also said he was going now as he had more customers to serve although we hadn’t finished chatting. Wouldn’t recommend ordering from here as it’s awful

Absolutely disgusting customer service, the manager refused to give his name, wrong order sent and I was told “we can remake it but you will have to wait 3hours” then still refused to give managers name and the phone was hung up on me

Ordered food waited 15 min machine said it was ready but yet again the delivery boys took the order so I had to wait another 20 mins not impressed

Worst pizza I have ever had from Domino's. No idea what half and half is. More like 3/4 and 1/4. No cheese at all under the sauce and very slow after the food was cooked. Will never go to Domino's in Malpas again

Too expensive frankly not value for money. This place served good pizza and the order was okay.

Great service, helpful staff. Nice and clean too.

Nice place but could not locate the place in one go

Still waiting for my refund for cancelled order 2 weeks ago

Terrible phone service Forced to book online Went to pick it up. Staff didn't have a clue. No idea of there offers or deals. Even when I pointed out big sign in window any pizza any size 9.99 when you buy two Nope. 10.00 for medium pizza Online for collection bogof I showed her on my app But I can't see it on my till. Food was awful also. Cold uncooked tomato on Top. Looked like they forgot to put it on. So added after. Second pizza . So much sauce was soggy. And not a lot of toppings. Some slices no mushrooms at all and about 12 bits of sweet corn. Bad service bad food. Wish I gone to pizza hut

Shocking and couldnt get the order right managers attitude was disgusting

Went to store 9pm Saturday evening to order a pizza for collection. The pizza was out of the oven in 20 minutes however did not receive my pizza for almost an hour. My partner went to the chip shop while I waited and our chips and now cold because the wait was so long. The pizza when I finally got given it (after it being sat on the side for approx 30 minutes) was cold and dry. Staff were lovely but food is awful. £15 for a cold, dry pizza.

I wish I had the option to give zero stars. To be honest I just ordered a margarita pizza and potato wedges and it was dreadful! The pizza arrived all crushed up in the box wasn't even circular some of it upside down. To top it off the potato wedges had hairs in it. Absolutly appalled. Called to complain and wont be ordering there again. Complete waste of money which to be honest I've never had an experience like this with any other dominos. Hairs in food surely a food hygiene issue!

Delivery driver ‘jake’ Young handsome lad who was very polite and looked very smart. Wish he could deliver to me every time, he is by far the best delivery driver at dominoes, arrived quick and his parking was the best I’ve ever seen, Parellel parking was outstanding, he makes me want to order every night just to see that smile, would give an extra 100 stars out of 5 if it would let me xx

Customer service poor. As we had a party we had a huge Delivery! Delivery came two pizzas were the wrong order. The drinks we ordered didn't even come. Rang up to correct the mistake and they told us we would have to give them the pizzas back in order for them to replace them and wait for the new ones to be made. The pizzas were half eaten as people were sharing. Therefore they refused to make new. Therefore people had no food and we had to order from somewhere else. Disgusting. If it's their mistake they should replace them no questions asked. If they wanted evidence we had half a pizza showing the wrong orders we could have emailed then a picture. They wouldn't offer us anything except an apology. But that's worth nothing when people are hungry because they have messed up our order. Very poor customer service!

Really nice food and good customer service

Foods always fresh. Staff are always friendly and speedy delivery. Quick easy efficient

Always good for pizza. Ordered from here several times, never had any mistakes and the pizzas always arrive quickly!

Car park gets a bit busy at times with the other shops but just have to be a bit quick getting into a spot, great pizza, look for deals on the flyers or use the app to save a lot on the usual prices.

I have ordered a number of times from this store, the store is always clean and tidy. The food is always ready on time of collection which you can check on there really useful app. I have always received the food I ordered with no exceptions. The staff are always polite and friendly and always provide an excellent customer service experience. There is plenty of parking at the front of the store.

Great pizza from an all round good company.

What does one expect form a Domino's pizza place? Everything is standardised. However, considering everything is supposed to be run on tight protocol, this place needs improvements. There was clouds and clouds of semolina on the floor and everywhere. Furthermore the staff member started to spray clean the work surfaces with food containers taking a full brunt of whatever he was spraying . Thus toppings are contaminated as is the sauce. They should have been covered and it's better not to spray indiscriminately.

Decent pizza, lame offers (apparently everyone wants large pizzas and stodgy potato wedges), and substandard service. In addition, when the app says it's ready for collection what they actual mean is give us an extra 25 - 30 minutes before you can collect.

Very very very poor customer services, poor time keeping and the worst part of it all they lied all through the night. Order placed at 8pm , 00:00am no pizza. They are horrible ppl with horrible services

I ordered a pizza at about 6:30 I waited an hour 30 mins no delivery as i was told chepstow and malpas are working in same store so it will take another 20 minutes...i waited it's now 11:43 pm and still no pizza ... and then i called 10 times they just woulnt answer the phones ...horibble customer service!!!!

Never let you down, guaranteed great pizzas.

First time order from that store. One of longest open pizza place in Newport. Pizza was great but forgot to add 1 ingredient

Ordered 4 times here and 4 times its been well below par. Rang and complained after my 3rd horrid experience ( 1 burnt pizza and 1 large pizza was delivered as a medium even though we paid for 2 large ) I'm writing this after a 4th and final time of ever using any dominos pizza. I can only presume the pizza we collected today was Malpas road standard - terribly thin, partially cut & over cooked. We will stick to Pizza Hut from now on I honestly believe Asda & Sainsbury offer better pizza than dominos. I'm annoyed I've had to even give them 1 star.

Excellent tasty pizza little bit on the side and a bit expensive but very nice

Prompt service as always. So much easier to order on line. Pizza's excellent:)

Well this was weird, called twice to order food, after taking down my address they just hung up, wtf ??

The pizza tasted great... thank god. But the staff were slow, rude and very unwelcoming. I rung up prior to visiting to store to order my food and almost hung up before someone finally answered! However, the boy on the end of the phone was polite. When I came to visit the store though, I was waiting for almost five minutes whilst the staff in the store continued to chatter whilst doing nothing. Then their phone started ringing again and was left until the last minute before being answered... I can't stress enough that the staff were just stood there doing NOTHING whilst I was waiting. Eventually after a female member of staff put the phone down she greeted me without a smile, asked what I was there for, then retrieved my pizza I pre-ordered, asked for the money and gave me the change. I made an extra effort to emphasize the words 'hello', 'please', 'thank you' and 'goodbye' as she seemed to know none. So disappointed as I am always recommending Dominos pizza to friends!