Tesco Cafe in Clackmannanshire

missing 2 kids meals paid 16 quid for a slice of toast with beans and a tea

What went wrong guys? Both my partner and I shop at Tesco on a weekly basis and over the years have built up a great rapport with a good few of the staff who work there. Like many we also enjoy an occasional little treat having a coffee and odd meal in the cafe upstairs. Yesterday I suggested such a treat the night before and to have brunch prior to gathering our weekly shop there. We ordered one baked potato meal and a full breakfast with black pudding and two coffees. The baked potato meal was fine the all day breakfast was absolutely awful and should have never been served up at all.. The sausage was cooked so far back in time shriveled very hard and burnt in places yet still barely warm when reheated and served. I bounced my knife off the egg several times to show my partner. it was well overdone on par with Pirelli or Michelin products while partially cremated on the underside also. A vet could have brought the bacon back to life, the cool beans would be a great summer treat and the coffee barely warm which I understand is probably because of complying with certain health and safety issues. The chap who delivered the meals looked bored and must have been aware the standard was far from acceptable yet still put the plate on the table...I have some long term health issues and sending it back as my partner suggested would have triggered some so we left rather disappointed. In all the years I have used Tesco I have to say the quality of service and friendliness of the staff has been exceptional only let down by some products at times through no fault of their own. We will still continue to shop there as its a great store but have been put off in the occasional treat department. It was the worst breakfast/brunch served to me ever..... Standards need to be monitored closely and adhered too Please... Two loyal customers....

Lovely staff, food better quality than other supermarket cafes

Food was spilled all over the delivery guy bag and I didn’t accept it. Still no refund

Food was great but was missing my frappe! £5 I paid for that & never got it!

Food was left at my door no one called or knocked I’ve only realised now as went to take dog out food is stone cold totally inedible and going in the bin I would like a full refund

Excellent. Polite and quick service.

Only 5 people in the cafe and every person had a complaint. Too slow to serve, impudent staff, and serving staff showing no customer care whatsoever. We won't be back!

Really nice lunch had a southern fried chicken wrap with chips really nice.really nice refurbishment what Tesco have done in there cafe

We go in every Wednesday for lunch ,always served from the young friendly lad at the counter !food is always fresh ,nice pot of tea etc

Quick, easy, friendly and excellent value. This place is great for convenience and plain, simple offerings.

Lovely staff and great quality food and drinks. Very clean and spa2and hreat valie for money would recommended

Had all day breakfast and latte good quality breakfast and value for money, coffee is great too. Staff were all friendly

Went into.the cafe on way home from a day out , nice friendly polite staff member , good service

Tesco need to employ more staff in this cafe only one person working again.

Terrible food, terrible service, dirty tables, wives food was freezing cold and was an effort to have replaced, please do not eat here.

Chunks in ma coffee!!!! not good, nice staff tho

Ok for coffee. Wouldnt eat there

Friendly, caring service, lovely food. Cakes and coffee for we rest after shopping or catch up before

Service was excellent. Food was cooked to order, or was reasonably freshly made. Overall reasonable value for what it was.

Had a great day really good fish and chips worth the wait.

Amazing friendly staff and always great service