Tesco Cafe in Rhondda Cynon Taf

Compulsory use of the self-ordering machines is complicated and not user-friendly. Get rid of the machines and return to staff counter service. Takes a long time between order and for the food to arrive. Food is basic and the panini was not toasted. Won't be going back.

Ordered a ham cheese panninn complaind one small piece of ham very little cheese pannine was not toested also scrambled egg ( hafe of egg one on each Piece of toest) was not mixed right they don't care when we complaind

Having to use the menu board was so slow. Most Foods that we wanted were sold out. It has lost it's cosy feel also it's face to face with staff. Not going to rush back any time soon.

If you have a club card attached to your credit card. You cannot get points in the new cafe's

Well it's more like McDonald's no one to one on counter service have Notice elderly people struggling with new ordering electronic devices. Feel.people will get fed up .And the other week could not get anything as all equipment shut down so closed cafe .see cannot beat one to one service..

Often out of items well before closing time and will not knock you up a sandwich or put more chips on. Often grubby and tables not cleaned. Typical canteen food. Poor effort. Poor service.

Forget this place. Almost as awful as breakfast can be here. Your tea will arrive 15 minutes before your breakfast not very warm in the first place. Then your breakfast arrives tepid & it's small too. For a total of over £7 please find somewhere else unless you're really desperate! All ordered via machine too.

Worst Halloumi burger ever. The halloumi slices were wafer thin in the smallest burger bun available. Chips and mango juice were nice though.

They have changed the cafe to machines to order your food and drink which only takes card payments if you only have cash you are out of luck can be quite confusing for some people to use machine as you have to do it all your self which does cause a que they do have a few machines but a lot of people were struggling with them once you sort all that out the service then is very good

I Been diagnosed celiac so I'm still learning on what I can't eat ...I explained this at the cafe so I ordered the vegetarian option with out the bread and hash brown..I ordered a side plate of chips I ate my food and suddenly felt my belly swelling I asked the girls have they cooked the chips with anything that be cross contamination they said yes...there for u should be learning your staff how some one like my self celiac disease can seriously come unwell with in minutes

Awful awful ! 45 min wait for food. Coffee and Chocolate tasted weird ! Can’t even explain. Terrible ! Would never go again.

Since the cafe in Upper boat has been changed its not so good. Hardly any staff. Not their fault at all. It's all ordered on a screen. We were given our hot drinks first, we waited ages for our food so drinks were cold. They did give us fresh when we mentioned it. Also aircon was on so very cold. We have gone there a lot but doubt we will again. I must stress Staff were great and running round trying to serve. Doing their best. Need more staff

Don'time the automated service, just like MacDonald, and I expect very little from that

Good food at good prices. Sse3rved by friendly staff

New layout very confusing long quiescent avoid

Don't like new way of ordering. I like to see the food before ordering. Probably won't go back.

Lowest quality food sold at premium prices. Coffee was quite possibly the worst coffee I ever had the misfortune of trying, I couldn't take a second sip. Been 3 times and staff pretty much hit and miss, some (2) amazing, rest made it obvious they really didn't want to be there

Terrible. White toast,plain bread untoasted once, when I complained waitress got hostile, I had to tell her to cut her attitude, I complained to store manager,heard nothing. Weeks later, while sitting in cafe, same waitress slammed her cleaning trolley into the back of my seat with some force and said, "sorry, this trolley has a mind of its own". Maybe I'm too cynical ,but this did'nt feel like an accident to me.

The person on the till got a terrible attitude, acting like she can't hear what we are saying. If your actually deaf get a hearing aid. Gave us attitude because we didn't want tuna with our food and this was before we actually ordered. Maybe she has something against gay people? We Sat at a table and it smelled like a toilet so we moved. Also what kinda cafe has a big menu but only serves like 5 things off it. What is that all about? Why say you serve food all day when you don't? 30 quid for 2 kids meals and 4 drinks is insane when the quality is so bad. Tescos finest? More like bad attitude. Slamming things around while making our drinks too. This place used to be so much better but Jesus it's gone to the dumps. Also who puts fudge in a toffee drink? Why is there fudge on my sticky toffee frappe Tesco? It's a toffee frappe not a fudge frappe. If I wanted a fudge frappe I would have payed for 1. But I didn't order a fudge frappe did I? No I didn't. I hate fudge.

The girl at the front with blonde hair taking orders really miserable didn't smile at all she really looked like she didn't want to be there which made customers feel miserable front staff she have a meet and greet attitude not a sour face

Everything was great, go to the cafe they are brill

Ordered a Latte, which came in a cappuccino cup. No sugar was offered. Croissant was expensive. This could be improved.

£2.05 for a can of coke ,really slow service

Nice coffee here, staff were friendly but out of 3 staff members behind the counter only 1 was actually serving

Staff nice and friendly and helpful. Food arrived within a reasonable amount of time and was nice and hot. Nice and clean premises.

Long wait to be served and for food to arrive despite not being that full. When food arrived was cold and disappointing as nothing like as advertised. Would have been better off buying a sandwich from in store instead. Tables were dirty as was the floor. Tables left uncleared

The worst supermarket cafe I have ever been to. 2pm in the afternoon and they can't serve any breakfast meals because they've run out of ingredients. No teaspoons or stirrers, two empty bottles of ketchup and a half-full bottle of mayo between 50 tables. Grumpy staff, long wait for food, overpriced coffee. The list goes on and on. Spare yourself the horror, just don't go here.

Cafe shuts at 5 was told at 4:15 they wouldn’t be making anymore food, member of staff with blonde hair was rude, aggressive and unapologetic

Good food and service however ,no brown sauce available? This is a superstore for goodness sake! Surely they have some in the shop!

Over priced and not the best quality but better than some other supermarket cafes. :)

Lovely food , always clean and spacious. Lady preparing and serving food and meals was so lovely , fantastic customer service , polite and smiling. But the lady on the till and making hot drinks has room for improvement, she was miserable looking , spoke rudely to members of her team, speaking down to them, communication skills poor and didn't speak to customers exactly nice either, she either needs to improve or find another job , anyone would think she was chewing a wasp. This was 11am Thursday.

Tesco cafes are good! The staff are lovely.The fish and chips are superb! The tea is in good quality pots.No wonder that they get busy.

Basic breakfast most places offer all you can eat and drink for the same price

Slowest most expensive service ever. Would be cheaper and better to go buy a BBQ and cook it yourself in the carpark. Can’t believe how utterly sh1te the service here is and how much it has gone down over the years. Additionally from what I can see of the kitchen whilst I’m spending an hour queuing, their fire safety seems to be non existent. I’ve given this place multiple chances because convenient, but I strongly believe the problem is endemic as it has continued over weeks with different cafe staff. Gogo gadget worst cafe in space-time….

Breakfast wasn't good and the sausages were rock hard and looked as if they were cooked the day before, shocking and not good value for money either. I won't be eating there again

Arrived at 15.40 on a Friday to be told that we could only have toast or teacake. They close at 17.00! Settled for toast and requested it be well done - it wasn't. Tesco need to look at how other large food chains serve their customers! I take my mum and part of her shopping day includes using the cafe. I won't be returning to Tesco.

Psst! Toilets, for a wee! Not the cafe.. sorry!

Long wait time...very slow service

Good value, good service at a reasonable price.

Over 5.staff but took ages to get the food, food was OK but expensive for what we had. Would not recommend a visit many food outlets closer better value and faster service

They dont serve anything apart from tea after 4pm on a saturday as the people who work there are out a 5 ON THE DOT AND NOT A SECOND LATER!

always a lovely service very helpful and kind staff, nothing is too much trouble. Love our weekly cuppa there

Nice food,but coffee is hardly ever hot.

Ok food takes 30 minutes even when their quiet. But it arrives cold and not as per the menu and paid for. Member of staff wasn’t remotely apologetic. A business that cares will ask how they served you. Not this lot, they just don’t care and don’t look like they even want to work there.

Amazing service girls in there are great👍

Tesco cafe in upper boat need to be updated because they are stack in time

Despite current situation well set out for distancing, good food and excellent staff.

Poor service and food. Got order wrong and gad 1 meal after the two of us waited 20 minutes for our breakfast... No apology just excuses

Don't like Tesco cafe the cooked breakfast ingredients are from the cheap range and greasy

Good service and food with good price 👍🏻

Cafe was empty when I arrived. I was served quickly but a very cheery member of staff. Food was nice and hot. I did not want a tomato so was offered a mushroom which I was happy to take. Will definitely be back if I'm in the area again.

Sorry not impressed had ham egg and chips , ham was ok, chips were cold and hard like they have been hanging around for a while , eggs were warm but yolk was solid and a rubber like texture, coffee was ok but not strong enough, sorry wont be back

Exactly what you'd expect food wise.... Great service too

Everything u need under one roof. Toilets have been cleaned to a high standard

last time I was in Tesco cafe glasses were not clean and smelly 😐

Only had a pot of tea but the person who served me was pleasant and polite

Good food and good place to kill time while partner shops

Good food. There was an issue, but it was resolved quickly and to complete satisfaction

Took my grandaughter she played with the crayons while we had a coffee.

Clean , tidy , good selection of food and light bites and plenty of parking nearby.

Not a planned but we were hungry and it was there. Nothing special at all, but it wasn’t expected to be. Is it ok? Yes, ok it the right word. Is it cheap? Yes, just a few quid for a lite bite. Is it hot and tasty? It fills a gap! 😉 If you go in expecting these things then you won’t be disappointed.

Slow. food was dry and hard. Coffee was cold when served it and their new fraps were really powdery.

Food was dried out and inedible!

Great place, good value, but when I visited there was a long wait. There was only one person serving food and one on drinks.

Friendly helpful staff, food is pretty good and not a bank breaker.

Good, but not very hot, slow service.

Standard Tesco/Costa coffee stop. Uninterested staff don't help the experience

Called in for lunch, my daughter ordered an Eggs Benedict which had ham instead of bacon, no cracked black pepper, stingy amount of sauce and overcooked poached eggs. My grandson ordered fish and chips, didn't like the batter and his chips were cold and stodgy. I ordered a jacket potato with baked beans, the skin was black and the potato inside was way over cooked resembling a mushy yellow mess which was tastless, there was no side salad just the potato plonked on the plate, cut in half and baked beans put on top which went cold so I left half the jacket. To say we were disappointed is putting it mildly so we won't be back!

The worst cheese and tomato toastie ever.

Super friendly staff, nice range for children .nice and clean to.

Nice cafe way too expensive for the little amount of food you receive bought a tea coffee and 2 paninis costed £10

Shocking rude staff! Should not be working in customer facing role.

Beautiful food and lovely service

Very nice food but by the time we got our hot chocolate made food wasn't very warm. But perfect to feed the baby.

Only breakfast and jacket potato served on Sunday

Food was rubbish, couldn't believe how much they charge me for a extra shoot in coffee. Very disappointed

On a order of a chicken wrap I was very disappointed the wrap was falling apart and on appearance it looked as if it had been thrown together I personally will not be useing this Tesco cafe again Very Disappointed

Food was good service very good

Met a friend for a hot chocolate.

This is a standard Tesco cafe offering standard Tesco cafe food. The atmosphere is pleasant enough and the staff are friendly and welcoming. The food and drinks are reasonably priced and always served at the appropriate temperature and in a reasonably appetizing manner. The only area that lets the outlet down is the slow service. The cafe could do with being better organised, especially with regard to serving drinks. Having the till operator also brewing drinks causes long delays in processig drinks orders. Still well worth visiting.

We don't do Fish and chips on a Wednesday. We had lasagne instead which was ok but fish and chips was on the menu

Lovely friendly young ladies. Often have to clear tables, although not always able to as there aren't always any trays, so consequently when it is really busy, it is quite common to see tables full of used plates and crockery. This is not the fault of the waitresses though. I feel that there is some poor management involved.

Can be very hit and miss food often sits for ages in the heated cabinets and is dryed out and rock hard, if you take it back you get attitude,so be sure to look at what you are about to buy nice coffee though.

Nice place to relax after shopping enjoy a cup of coffee.

You get what you pay for really. Don't expect anything particularly exciting or enjoyable. Just cheap food and basic surroundings.

Good food but tables not cleaned and cleared as fast as they should be.

Friendly comfortable for morning coffee

Not as good as tesco extra in ponty wont go out of there way to make toasties

Food was tepid as if it's been stood still for a while.

Polite and professional service. Competitive pricing and friendly staff. Fine for lunch or a snack if you have some shopping to-do in the main store.

Good food, moderate prices, great coffee. The refurbishment a few years ago went a bit over the top - the cafe always seems half empty. Comfortable place after trekking round the huge store.

Need more veggie meals otherwise food good .

Good food and friendly staff quick service cab get busy on times

Pleasantly surprised. Haven't been there for ages. Menu good lot's of choice but only one person to serve coffees and teas and man the till.So very slow, but no fault of the young server, another assistant is needed on the till.

Prompt service, plenty of seats,

£1.90 for a small bottle of pepsi?

A nice fresh sandwich and good quality hot coffee for a reasonable price. Very pleasantly surprised.

This is ok for a café. It's always clean and the staff are friendly and helpful. The prices are a little high and the portions are on the small side.