Taco Bell in Redcar and Cleveland

Food is always tasty but every time I go the ice machine isn't working/no ice for my drink, toilets are clean each time I have visited too.

This was my second visit to this particular Taco Bell, and unfortunately, it left me disappointed once again. While my first experience wasn't great, I believe in giving places a second chance because everyone can have an off day. Sadly, this visit didn’t redeem them. To start, the service was incredibly slow. My food took about 20 minutes to arrive, which is far from "fast food." My first visit was even slower, leaving a bad first impression for a takeaway. It's frustrating to think about how much better and quicker service I've experienced at other locations in cities like Sheffield and Newcastle. When the food finally arrived, it wasn’t worth the wait. The chips, usually well-seasoned, were bland this time due to a lack of seasoning. My quesadilla was poorly presented as well—partially cut, leaving me to finish the job at home with a knife. This makes me wonder if they forgot or simply didn’t care to complete it. Like you literally have the knife in your hand? Surely you could've finished the job. Adding to the disappointment is the consistent stinginess of this location. On my first visit, they ran out of caramel sauce for churros and offered me random dips like hot sauce instead—completely unsuitable, like do you expect me to dip my churros in hot sauce? When I asked for a taco as a substitution, they refused, claiming it wasn’t of equivalent value which was baffling since I wasn’t the one at fault. This visit had similar issues. They ran out of proper lids for the cheese dip and served it in a larger container, which felt like an unnecessary shortcut. Why not just give me a large cheese dip instead of this half-measure? The cost difference can't be that significant. On top of that, I paid extra for extra chicken in my quesadilla, but it didn’t feel like I got anything beyond the standard portion—or possibly less. To make matters worse, their drinks were flat, similar to the inconsistent quality you might find at some McDonald’s locations. Compared to other Taco Bells, this was a letdown. Overall, this Taco Bell location has slow service, inconsistent quality, and a stingy approach to their offerings. It's clear why their Google rating is already so low. Taco Bell, you need to get new staff here and ensure service consistency across locations. This place is seriously slacking.

Bought a deluxe meal for 2 , burritos very poor no rice in them just tasted greasy

1st time trying taco bells and was really impressed will be back again

Shocking staff terrible service food took over 40 minutes and the place was empty they care more about delivery drives then people sat in the actual restaurant. Staff are rude and unprofessional.

Food was lush, and the restaurant is clean and vibrant

Great food and great friendly service

PLEASE put chaulpas back on delivery they've been off almost a month!

Slow drive through, food banging though

First time at Middlesbrough Taco Bell. Food was good, service adequate (it's fast food so not a lot of interaction with staff), clean tables and toilets. Would definitely go back. Imho better value for money than McD and BK.

The prices were pretty good for a snack

The drive thru is very handy being disabled although there are disabled parking spaces nearby if you prefer to go inside. The process is usually straight forward and quick, I find the cost about £12-£18 for a main, side, snack and basic chips although loaded fries and more elaborate meals will cost more. Food standard is a bit hit and miss at the moment sadly, my most recent visit, asked for a cheap spicy chicken burrito and it had 18 slices of jalapeños inside! Might be amazing to some people granted but total overkill in my opinion! My fries were limp and the beef burrito tasted greasy and not too nice. Asked for 2 portions of Churros, and when I got home, I had been given 2 bags of cinnamon crisp things instead. I've been coming since it opened, but I'm just hoping the food quality and standard isn't slipping. Staff members are lovely and very friendly and it's always very welcoming. The restaurant always looks very clean and tidy too, which you can't say about some places!

Been a fee times. Decent food and enjoyable

Good example of a Taco Bell, clean inside, tasty food and friendly helpful staff.

I’d never been to one of these places before so did not really know what to expect. Ordered a chicken burrito and a volcano burreto and some seasoned fries. My wife tried churros. The burritos were enjoyable enough, the volcano wasn’t spicy, which I had expected it to be. It was a quite sloppy filling with a few bits and pieces within. The chicken one had two or three pieces of chicken and bits oaf salad. The fries were powdery and peppery but fine. The Churro was chewy. In summary, it was ok and a little different as far as fast food goes. Expensive for what you get but this one is a roadside outlet. Don’t expect your mind to be blown, though.

Car parks and surrounding area filthy with litter and food waste. Served by incompetent and ignorant staff member.

It's lush here friendly service I will be back again

What can I say if you want to wast money and have no taste buds nock yourself out I give tacobell minuse 10

me and my partner went to taco bell last night for our anniversary and as we’ve woke up the morning we have all symptoms of food poisoning. it must be the chicken because that’s the only thing we ate apart from the chicken is the chips , my little sister is also experiencing the exact same as we are, our belly is killing us from abdominal pain.

Nice food but place is rather erm

Make sure you have a full tank of fuel before you join the queue for the drive thru. You've been warned. Pretty sure the smiling server at the window gobbed in the cheese sauce too.

For a fast food chain it was clean with friendly staff who served us quickly, can't ask for much more. Food was tasty and fresh if you haven't tried taco bell you should.

This was my first visit to Taco Bell. Everything was delicious and fresh. The dinner was warm and satisfying. Good portion at a fair prices. Quality at its finest. Perfect packaging and presentation. Clean and tidy. Great experience. Amazing service. The workers were friendly. Quite fast to get the food made aswell. Refillable beverages. Definitely worth a visit. Highly recommend.

Just a dirty fast food joint. Quick service but just grotty, dirty tables everywhere. Tried it but wouldn’t go back

Thought I'd try it. Bloody awful.

I ordered from Just Eat. My meal did not arrive despite them saying it was delivered. I am now £15 out of pocket. Tried to get in touch with the delivery driver and shop but no answer. I will not be ordering here again.

Very small & weird location. The service can be quite slow most days depending on what you order. But food is always delicious as far as fast food can go

I tried the combo box, fairly standard taco and burrito. Loved the churros and the ice tea, not bad for £10

The app is useless. Food was cold, a burrito was not what was ordered, and we received a soggy taco. The way staff snatched our receipt off the order makes me think they'd presumed I was someone else ordering, and the utterly disgusting inedible meal was deliberate!

This would be a 0-star review if that were possible! Lets start with the fact that the Taco Bell app makes Flappy Bird look like professionally written! After multiple attempts, I finally managed to place an order while sitting in the car park outside the restaurant. It was quick, and everything was cold. Apart from being cold, the quesadillas were "acceptable", as were the nachos and fries. The Burrito we ordered was more tortilla than anything else, with almost no filling at all despite having paid for extra jalapenos (there were none) and extra beef. But at least that was better than the totally inedible SOGGY crispy taco. I very much got the impression that the staff may have thought this was someone else's order and deliberately messed the order up, by the way they snatched away the order receipt. Totally and utterly disgusted and will NEVER VISIT THIS RESTAURANT EVER AGAIN!

It was packed and staff were rushing about on this occasion but they all kept their cool and delivered as good a service as ever.

Good job checked takeaway as missing items. Chips & tacos were tasty

The food is great and is a great. I just wish they delivered too Redcar, a 15 minute drive is not that hard c'mon.

Plenty of choice and reasonable prices.

Inside store was crazy with delivery drivers would not want to eat inside, took food to car

Food was great, staff are friendly. Quite fast to get the food made aswell.

Scruffy tramps found big long blonde hair on my wrap!!!! Learn to wear a hair net tramps

Such a friendly staff and welcoming. Not sure the name, I think Erin. Thanks for the best customer service.

First visit to taco bell the place was empty but food was delivered very quick the mince tacos and mince cheese burrito was very tasty the chips were soggy not a lot of flavouring on would give 8/10

Food not bad, decor- dire small tables , horrible noisy chairs that squeal like nails on a blackboard, wanted a cold drink....put some ice in the cup, added some supposedly "cold" water, by the time I walked to my seat the ice had melted...so it wasn't so cold after all.....

Great food, cheap, clean fast and delicious 😋

My first visit but I was pleasantly surprised at how good it was. Would be nice if they did a tea or coffee option. 🤓

No issues. Slightly slow service considering there were no other customers.

Service was good,food was good,ample parking

Great food and great service! Some sauces could be free with ordered food but apart from that brilliant experience!

The food is nice, but the portions are a bit small. I had a volcano burrito, and it wasn't very spicy either. Overall, it was good but not great.

Our family ordered a 4 person meal. Everything was tasty and fresh. We took a space in the outside seating area which was clean and tidy. Great experience

Sharing box for 2 Excellent Value

Portions are smaller than expected but very flavourful.

First time having Taco Bell in the UK. Was confused by the option to add extra beef to a £7 burrito. Realised when it arrived. The burritos were simply a liquidated mess of cheese with about 25 grams of beef and around 3 grains of rice. Glad I added Jalapeños at 59p to add some flavour. Absolutely crazy. Never seen anything like it. Whole £30 family meal must have had as much protein it as a single soy bean. Won’t be having again.

Massively disappointing. Strangely placed restaurant that is close to no where and is definitely not a destination in of itself. Attempted to use the app to preorder to no avail.

First time I've tried taco bell won't be the last spot on food

Delicious, can't wait for a closer branch!

Place is run by ignorant staff members with attitude problems. Food was cold by the time we got home (5min drive), and just bad quality in general. Inside of restaurant looked like it hadn't been cleaned in days. Go somewhere else if you want decent food.

For all Muslims who go there for a Halal food. Note that they no longer serve Halal meat from 29th Feb 2024.

Food is very tasty but the photos on the menu are very deceiving the portions are so much smaller than the photos

Reasonable priced for what you get. Very tasty Tacos and if you haven't tried before well worth a visit.

Great restaurant, cheap food, very fast service. The guy serving me was amazing, helped me with my order. Will defo be back.

Great tex mex food only one in Middlesbrough

The food is smaller then you think but order lots and you will not be disappointed

I hadn’t been here for a while and thought I would treat myself and my friend. Really enjoyed the food, I got a Volcano Burrito meal, and there was an offer to get 3 tenders for free (these were lovely!). The service was excellent, I had a little trouble with the app and was supported straight away by a guy called Jack who was on the till area at 6:50/7pm tonight. He was great and I couldn’t fault him, so helpful and when I wanted to change my drink he was kind and helpful. Thank you team for making a lovely meal and thank you Jack for your amazing service !

Can't see the appeal. It was food but nothing remotely special.

Worst customer service I have ever come across, untrained and clueless staff

Me and my gf saw 2 of the employees outside smoking with their gloves still on!! They caught us looking and took them off and put them in their pockets. Absolutely disgusting will not be returning. Mountain Dew is a scam as well, doesn’t mention it being sugar free! And they charge £1.50 extra for it !

Food was excellent but empty restaurant and staff talking about their money issues behind the till

This is possibly the worst fast food I've ever had. The cheesy chips had a tiny squirt of cheese on and were ridiculously salty. The nachos were just plain and boring, the fillings in everything were barely there. Deffo wouldn't recommend. Very very disappointed

Not sure why this place has so many negative reviews, my friends and I frequent this Taco Bell often and always have a positive experience. The food is a very decent price and always tastes amazing. I've only ever gone into the store once as we normally go through the drive thru but the service every time has been extremely quick, even when we have been during busy periods. Lush food, great service. Never had an issue yet.

Don’t bother, they don’t sell the new bacon quesadilla range because it’s apparently a halal store. Last time I checked this was England not Pakistan. Imagine McDonald’s opening a store in ENGLAND and not selling sausage McMuffins or bacon cheeseburgers because it’s not suitable for the 6% minority population in this country instead of catering to the remaining 94% who aren’t snowflakes or scared of bacon. Absolutely pathetic may as well just ban pork altogether. Will Muslims not go to tesco because there is bacon in the fridges? This is the beginning of the end.

Losing its vibe Foods starting to become tasteless often cold layout is not great staff friendly but mainly very young Www.cbdbybetterdays.co.uk

Excellent food, its good you can see the food being made fresh. Just wish the portions were a little bigger but overall its really tasty

Absolutely banging would definitely

Nice place, adverage food, good staff. Can't complain for cheap American style Mexican food.

Second visit and much improved. Volcano burrito meal. Lava sauce not too hot tbh

I previously had a fairly scathing review of this venue, however the quality of food, service and cleanliness has improved significantly. Will definitely be coming back! Yum!

Absolutely shocking service order was cancelled without any reason attempted to contact them to find out why no answer on phone would not recommend to anyone

Great food, not the best location but the service is top notch

My work mate and aye called in this morning at the middlesbrough restaurant, he’s been a few times, today was my first time, omg it’s was fantastic this could be out next Friday treat while working only 2 miles away

Food is decent 99% of the time, staff can be slow. It's cold inside and seems understaffed as every time we go its messy in the restaurant area, so I opt for take out

First time ever ordered from u guys. Order was placed at 20:04 and was delivered at 21:46 . Over 45 minutes. Driver was rude . Paid £18:84 for 45 minutes wait and cold tasteless food. I did ring you 7 times but you didn’t bother to answer even once. Absolutely waste of time and money.

Fab food. Volcano burrito is lovely. Tacos are really good.

Not to bad for a change. The one in Middlesbrough is in the wrong place. They obviously didn't have local knowledge. The food isn't to bad and I would go again but not my first choice. No real atmosphere to be truthful but I suppose that's not what you go for..

Ordered online. Got completely the wrong order. Can't get a hold of them on the phone. Trying to refund via just eat. I would avoid. Might still have to pay for the delivery. Absolute joke.

Service from the lass on the till was fantastic. The food was made fairly fast so didnt have to wait long. Really enjoyed my meal.

Fast food place run by kids . And they don’t do coffee I hate the just because of that !

Food never arrived, ordered at 6:30pm and 2 hours later they cancelled the order. No person to contact either. Won't be ordering again

Food was decent service not so good.

Great service, friendly happy & cool staff. Very clean compared to other fast food chains.

Very good service and yummy food

Over priced took ages as I only went through the drive through I won't be visiting again

Amazing food at very reasonable prices 👌

I haven't tried everything yet but isn't very different to mc and little bit expensive

Absolutely brilliant first ever time at taco bell thoroughly enjoyed it love piping hot food 5* recommended

Never been here before lovely food excellent service was pouring with rain so muted atmosphere lol will go again

The food is amazing the atmosphere seems good inside although I've always gone in for take away however the few times I've been in there seem to be no urgency from the staff and only one person I assume was the manager apologized for the the wait nothing from the counter staff at all But apart from that good still recommend 👍

Iv been 7 times and every I there get my order wrong, I order chicken tacos, I get beef 🫣, I say no cheese ( guess what it come with cheese 🧀, ( taco 🌮 is fav food ) it is a 50/50 chance there will get it wrong.

Service was good, first time I have been so wasn't sure what to order. Food was okay 👍

Brilliant The fact that it's Halal is absolutely excellent

A great Taco Bell. Helpful staff and top food.

Went with family for tea, food was great , staff were friendly, I then left my phone in the store, luckily when I contacted them Kai and handed it in , and Ryan diligently checked some details of it before handing it over . Can I please request management recognise these two for some great customer service It has saved me a lot of trouble and I really appreciate it. Thank you

Fresh made to order really nice and clean inside too