Sweet Serenity in Knowsley

perfect service, fast delivery will order again definitely

nice and fresh as always and fast delivery

With the new management it becomes a wonderful service

Ordered 2 cookie doughs for collection and they were amazing (biscoff and bueno)! I think the other reviews are unfair the food was delicious. We ordered and it was ready in 10 mins but we did collect. Can’t fault the food and good portion size for the price would definitely order again.

Completely gone down hill if you order dessert it’s because you fancy it there and then instead they send baldy profiteroles solid frozen. Place has gone down hill

Absolutely awful customer service, an item was totally missing , and they were more interested in the wording of my instructions of the item they got wrong . Won't be wasting my money here again.

Completely burned and hard. The waffle maker’s alarm beeped and the man completely ignored while listening to music on his AirPods.🙈 Shakes have no flavor, you can only taste the cream.

I wouldn't even give them a 1* absolutely awful ordered on just eat never received my order but quite happy to take my money was told to ring the next day and they would give me my order for free so I have rang low and behold over 2 hours later still no order 2 kids let down AGAIN 2 nights on the run just robbed me of £30 just eat want photographic evidence which I haven't got because I DIDN'T receive my order so I will be paying the shop a visit tomorrow

Ordered from here on just eat at 8.50 and still had not arrived at 11.10 called and was told it would be 45 mins as he was the only delivery driver but tomorrow there was another driver , well mate if I wanted it tomorrow I would of ordered it tomorrow and if you can not fulfil, your orders don’t take them simple!

Unfortunately I was debating giving 2 stars which is a shame as the treats ordered was nice, but the customer service was not the best. Order took 2hrs to arrive which the girl did apologise on the phone, when it did arrive there was an item missing, I phoned them up and I was basically told they are busy and they will make a note and try get the missing item sent out but nothing became of it. My advice would be possibly If you can, go to the shop to order as you will get exactly what you order and probably get it a lot quicker, and if you order online it will be a roulette of if you will get the right order and time dependant.

Waffles and shake absolutely amazing. Staff very friendly and having a laugh. Will be going again absolutely brilliant thank you

Not happy at all! I was waiting over 2 hours for it to arrive i was going to call the ambulance because i have low sugar as i am diabetic. This is a disgrace it is life threatening. Also when i rang them they were very rude and they said it would come soon and it came over 45 mins later. If i could give negative stars i would!!!

Food came before the estimated time and food tastes amazing will go there again recommended

I visited this shop last year was bad but now completely different with new management the milk shake very thick and the waffle very tasty 😋 recommended

Lovely stuff a nice food recommended 👌

Drinks never turned up they still accepted the order now waiting On refund

Worth the wait in this heatwave. Waffle and Sundae unreal really enjoyed!

Ordered 2 nuttylicious meant too be reeses nuttella crushed nut and nuttela ice-cream what I got was 2 sticks of reeces and hot chocolate sauce no nuts no icream so basically spent 13 pound on 2 bars of chocate with some chocolate sauce on rang up too see what's going on they have no nuts or ice-cream why except the order then and waited 90 mins for this ordered many times from here the owner needs to sort out shop got told to contact uber if I have a problem ok taking money tho for half the food think just go elsewhere in future

Workers smoking sat in the doorway and then walked in with the cig still in her mouth. Safe to say I got back in the car and left.

Amazing service, women who served us was lovely, deserts and drinks are the best around⭐️⭐️⭐️⭐️⭐️

Excellent food but very long wait like over 2 hours need to have more delivery staff as this is what is letting your business down also wrong food quite a lot of the time

Always late, need to employ more staff, called 22:25 5 minutes after it should have, called not even been made, told it would be 20 minutes at 22:29 still not here at 23.03 !!! 2 hours after ordering !

It was amazing had to wait an extra half an hour for delivery but it was worth it by far the nicest waffles I've ever had I personally recommend the chocoholic waffle 5 stars I would definitely and will surely eat here again

Not a happy person. Ordered at 18.35pm and it’s now 21.20pm. Ordered through Uber eats and phoned restaurant and was told they did not have my order but then all of a sudden there was the ticket after giving name and address about 3 times. Tried to cancel through Uber eats but all I got was “order on it way so hang in there”. Why can’t you cancel on Uber eats, so had to call restaurant back and keep with order. This has happened twice now with same place, once bitten twice shy. Have to say when I phoned restaurant the girl who answered could not help more then she could.

The most delicious desserts cold or warm. Very nice service ...

An issue with just eat meant our order was sent to the restaurant wrong (not their fault) but the milkshakes did arrived melted. Chocolate strawberries where amazing coated in loads of chocolate not just a drizzle like I have seen other places.

Don’t order from this place. They take three hours to deliver the food. When it arrives the order was all wrong and food freezing cold. Rang up and they argued and put the phone down. Avoid.

Ordered at quarter past 9, it's 11pm now and still nothing! Wouldn't mind I live 5 min drive for them!! Gone past the point of wanting anything now

Took over hour an a half to come... rang up after an hour an was told its just been made. Doesn't take almost 2hrs to make a shake an waffle.

Fab desserts. No faults 😍😍😍 However, they need more delivery drivers or in-house staff to cope with demand as there’s usually over an hour wait every time I’ve ordered.

Put a order in at 9:20pm at 11:10pm it wasn't still here never ordering there again always takes hours to come and the time it comes I'll be ready for bed lost my appetite now Joke of a place!!! Then phoned up and the staff are a joke put the phone down twice will never be ordering from there again attitude stinks and the staff are horrible If i could give them 0 stars i would!!! And it was stone cold!!!

Chcolate fudye cake is unreal lovely staff and wuick service defo be back

Whats the young curly haired guys name delivwring for you on the 11. 08.20

Not really a nice friendly place the staff all look like they really dont want to be there waffle was not nice at all I only had 2 bites out of it and it was cold they are bad scruffs aswell the outside of the shop is always a tip every time I walk past buy a bin for god sake they just leave rubbish everywhere

Kids were totally disappointed waited 2 hours then ended up falling asleep I’m actually glad they fell asleep as only noticed the 3 for hygiene when looking for update on order 😩🤮 think I’ll be sticking to shakes n cakes 🧁