Swan in Bromsgrove

Welcoming atmosphere, the staff are friendly and attentive, the food we ordered was delicious... We had empty finished plates

Great service with delicious food

Inattentive staff. Vegetable curry was watery and lacked flavour (gammon, burger and mac & cheese were all highly rated though :-) ) Slow service for ordering even though it was a quiet eve. It said on the menu to “ask about specials” we did, and were told there weren’t any!

Excellent staff, good food and drinks, reasonably priced. All in all an excellent meal. Would recommend

Lovely food, fast efficient service. Great Sunday lunch

Really rude staff and made to feel very uncomfortable. We were group of 7 celebrating a birthday celebration, I chose the sirloin steak but when it arrived, it was grisly and inedible. When I made a comment to the staff member, her attitude stank, and said that she could replace but it'll probaly be the same. If your paying £20.00 for a steak you expect quality not to be told it will not be, why aren't you buying quality meat to serve to customers. I was not going to bother to have another meal, but the member of staff said she would be on house, she never did!!! She knocked a little off the choice. Also other meals were missing, dips and the extras that stated on menu, if you can't supply on menu, notify customer or not have on member. The attitude of staff was it is what it is, whether you like it or not. This restaurant has always been top quality but after this visit was absolutely disgusted.

Only 4 star as we didn't eat here so can't comment on the food...... will definitely be back for food though. Staff really friendly. Lovely pub with a great out door play area for children.

Can't fault this place, we love it.

I went with my parents and really loved the taste of my food and my parents loved their food as well it was really lovely

Really lovely welcoming staff, super accommodating for our dog. Lovely food with good vegan options. My friend and I have met here several times and will continue to do so, its so nice that you are so dog friendly.

Friendly staff. Nice food and a decent beer

Had a celebratory lunch catch up with friend and dog

Was served by the sweetest little angel aimee sewell, she was the most welcoming and kindest person I've ever been served by

The staff was extremely friendly and helpful, food was very tasty and good value, only 1 tiny thing is the table we sat at was wobbly, maybe put something under one of the legs so it was stable and not moving, apart from that everything was great

Booked a table for 8pm Friday had text confirmation then without my knowledge it was cancelled 8 minutes later! Email sent but no phone call or text! Only found out by chance as we were about to leave to go there! Called them to check if the cancellation was error, it wasn’t! No apology and poor communication. Very disappointing.

Had a family meal here, food is good, service was good, and a decent kids play area, would definitely be back 👍

Very polite and friendly staff and very professional and helpful, food we had was very nice, my wife and myself really enjoyed our time there, we would definitely recommend and use this place again.

Services was excellent, quick service and the food was on point. Very reasonably priced. Will definitely recommend and visit again.

Absolutely excellent food, excellent friendly service by all and they also sold my favourite gin into the mix, we can't recommend highly enough.

Really quality food, all made on site which is rare. Recommend the pies.

So this is 1st time I've been here since takeover. Went with friends visiting from Scotland. My friend has a serious milk allergy. She worked around menu, only ordering chips and onion rings. We only ordered main courses, so had bit of a wait, after about 15 minutes we were advised that kitchen couldn't guarantee any cross contamination in the fryer from milk chicken nuggets. Friend reordered vegan salad, salad arrived shortly after with everyone's mains. My friend had gone to ladies. We looked at her salad which looked like crumbled feta cheese on top! We asked server, she said was vegan, friend got back to table, server said would check with kitchen. Came back apologised took salad away. Salad arrived few minutes later with vegan cheese on it! We didn't complain, but now I think about it, my friend could have been quite poorly if we hadn't have realised the mistake. Please server's and kitchen staff need to get on top off this, it shouldn't have happened!!

Lovely pub great food and staff

Always enjoyable with friendly staff and a relaxing atmosphere.

Just a pleasant Sunday lunch out with my husband. No cooking, no washing up. Thouroughly enjoyed it. Food was good quality and well cooked and well presented. Roast potatoes could have been a bit crispier and fluffier. They were hard to cut. Staff were great. Simon who showed us to our table and Lea who was very efficient and friendly. Will definitely go again.

Went for a Sunday lunch and couldn’t have more good things to say. From start to finish the experience was 10/10. The staff made you feel welcome as soon as you walked through the door. And always made sure we had everything we needed. The atmosphere was great. No one was a stranger and treat like you were their best friend. The food was amazing. And the menu has a good range to chose from. Can’t wait to be back in the area to come again.

Quite busy, but food and service was as good as ever. Highly recommend.

Lovely food Friendly staff Relaxed environment I would love to try Christmas Day here one year, but it’s very hard to get in.. 🫣🫣 10/10

Great food, lovely staff. Will go again

Cannot knock the staff as they were superb, however, I got the impression they were stretched and overworked. In between serving customers they were tirelessly tidying and wiping down tables and other surfaces. What let it down was the cleanliness of cutlery and the container it was served in and what appeared to be ink on the plate which I only noticed after eating most of the meal and left me feeling pretty disgusted. As for the quality of food (cleanliness aside) it was well presented but wasn't anything special. We went for the battered fish and it was pretty tasteless and mainly batter.

I’ve never had a bad or disappointing visit to the swan. I love the atmosphere and the sound of dogs is great. Sometimes we bring our dog.

Have to ask first why is every table reserved and yet no customers turn up, it’s like sectioning off tables because staff are lazy and don’t want to serve people, I observed customers walking in to an empty pub with reserved tables and walking out Staff sitting around one table like it’s an office in the middle of the bar area. It’s the only large bar table yet there will be one chef sitting there or the managers laptop like it’s his office Miserable staff with a huge lack of knowledge Very disappointed with this pub

Very nice now refurbished. High quality food and drinks. Staff very attentive.

Nice friendly greeting and attentive staff. Food is excellent value for money and drinks reasonably priced. Best chicken Caesar salad I’ve ever had!

Lovely interior Made to feel welcome Good choice of menu Pleasant, efficient staff Delicious food

Always super friendly and accommodating for our dog too….. service always good and food excellent and varied.

EDIT: nice to see the owner has replied to this issue with a full stop, instead of making contact to ask for further details. Says it all really. ORIGINAL POST: Used to visit this pub pretty much every week, however, last time we visited here we got verbal abuse from another customer as we were innocently walking to our table. This happened infront of two of the staff members (both women) they both turned a blind eye and actually continued to laugh and joke with this customer, when really this customer should have been asked to leave! Will not be returning to any establishment who condones such behaviour and would rather support other local pubs where you actually feel safe.

Very courteous and the team were amazing

Friendly and welcoming staff, excellent food and service, and nice ambience

Having booked a dog friendly meal on Saturday because we cant leave the dog at home she pines we wondered how we would fair well worry not the whole of the visit went extremely well a member of staff showed us to our allotted table another member of staff brought a bowl of water for the dog we chose our meal which was soon ready and delivered to out table we were so impressed with how the meals were laid out and the flavour was delightful we cant praise the Swan highly enough and would recommend the Swan to all who want a pleasant evening out with delightful food and very friendly staff we will definately be returning in the near future 10/10 for sure

Really enjoyed my visit to the Swan - staff very friendly and attentive on arrival

Lovely country pub , very good food and friendly staff

Pleasant evening drinking and dining in garden

Lovely place and staff. Veggie menu a bit poor. Most veggies don't want fancy, exotic food. Simple foods. Ie jacket potatoes and salad. Perfect. You do Mac and cheese, but it comes with meat. Why is there not a meat free option on the menu?

Visited this pub today for the first time and what a lovely place to visit! The food was outstanding—freshly cooked and really tasty. The staff were friendly, and the atmosphere was very family-friendly. There’s also a lovely beer garden with a children’s play area. Highly recommend, and we will be returning!

We're local to the Swan and have visited several times. Usually we have great food and really friendly service. Particularly the male general manager and the lovely Scottish lady always make it a great experience, warm and welcome atmosphere. Unfortunately on this occasion the service was poor as were the desserts. The brownie really was a lump of sloppy.mess. We decided to feedback to the young waitress that we were disappointed. She apologised but said the managers says "there is nothing she will do and that's how it is. " I asked to speak to the manager and discovered this was a female manager who served is earlier in the evening. Unfortunately she was the most rude and miserable person in Bromsgrove that day. I've never come across someone so unpleasant and grumpy in a customer service role before. Her attitude and manner had a lot to be desired., she certainly doesnt seem to understand her industry and the importance of customer service. She exclaimed how she had been back and forth all evening bringing us food and drink. Slightly bemused but usually in a nice pub table service is provided and this isn't an "above and beyond" service which she claimed it to be. Unfortunately, the lady manager made what should have been a nice evening and experience an unpleasant one . She also really lacked respect for how she spoke to her colleagues in front of customers. It's a shame as this was a precursor to coming for a meal to celebrate our wedding anniversary but this experience has put us off. Please bring back your usuall team and review the substandard quality of the desserts.

Lovely pub and lots of friendly dogs too 😁

The Swan is a lovely pub in a great location. The food is lovely we have been many times in the past and always enjoyed the food. Our son enjoys the play area and it's a nice place to relax and eat. We have on most occasions had good service at the Swan however, we visited yesterday and the service was not up to standard. It was a very warm day, I had booked well in advance but we were not asked if we would have liked to sit outside but were seated inside. It was very warm and when we asked if a window could be opened we were told the windows do not open. I can understand this from it being an old building however, when its that hot I'm sure some fans or air cooling should be implemented. The staff member did not say anything just turned their back and couldn't of cared less. We also had to wait half an hour for drinks. It wasn't over busy so not sure on why this was. Overall, it wasn't the best experience we have had.

Such a rude manager (or someone that thought she was the manager) We booked a table roughly half an hour before arriving. When we got there the manager said they couldn't accommodate a group of 5 and that there were only seats in the garden to which we said great, we'll sit out there. She replied with 'well it will be a 45 minute wait for food' and walked off leaving a junior member of staff to sort something. Cant believe you can book a table then be told theres no table, then have someone speak to us in such a rude way. She was clearly not interested in our business or giving any type of customer service. Hint: don't give out vouchers inviting people to your pub if you're going to treat them like that. You have lost a customer.

Friendly staff, met up with friends had a great time

Excellent visit to these premises. Made to feel very welcome as soon as I stepped through the doors. Service was exceptional and the food was superb. Will definitely be returning soon

Warm welcome. Food great quality at reasonable prices Had the steaks. Best we have had. Revisit. Steaks were first class again. Service first rate

the team are always happy and helpful. Nothing seems to be too much for them, I always feel welcomed and look forward to returning for the next meal. The food is good, the drink is great so that overall, the Swan is great

Love the Swan, food great and the staff are really nice and friendly, good service as well. The atmosphere is so relaxed, everyone is very happy to chat to you. It is also dog friendly as well.

Staff very good no waiting food Fantastic’s and so we’re the cocktails . Busy night but all calm perfect.

Went for Sunday lunch today, can only say " We'll be back " ..Young lady front of house was very charming , with nothing too much trouble., lovely personality.The young lady who waited on was also very good and the food , what can I say but "wow" ...I used to live in the area but no longer , but rest assured when over that way again we will look to reserve a table ( by the side window again please ) Thankyou again to all the staff at The Swan Fairfield..Trevor

A VERY PLEASANT TIME WE SPENT THERE

Very clean and relaxing. Food great. Service great. Not rushed. Staff willing to help.

Superb venue with excellent service and food

Very good will definitely return. Excellent food

Went here for lunch with family and our dog so sat in the dog friendly area, which is perfect for us! Food is absolutely delicious, so impressed with everything. Staff are lovely and friendly. This pub is highly recommended to our friends and family.

Had a lovely lunch, service impeccable

we arrived and had mixed up our booking with another SWAN but staff were very polite and pleasant and found a way to accommodate us straight away. Food was very good and staff were excellent.

Great staff who offer exceptional customer service. All friendly, welcoming and helpful. Food for Sunday lunch was great and a nice beer garden for this sunny weather. Very child friendly and nice play zone outside to keep them occupied.

It was a very nice meal. We aren't that local but I can see us coming back as the environment suits me much more than the places local to us. Service was very good. Nice and quick as was our meal Service too.

Such a friendly and welcoming place to visit. Just popped in for a sneaky mid week drink and had a very relaxing evening after a very busy day

Second time we've visited recently for a special occasion and no steaks available yesterday 13th may, only gammon, apparently the establishment was waiting for a delivery, so we had to order an alternative main to what we had planned, would have gone elsewhere to eat if we were told in advance, could not recommend to a friend due to the uncertainty of menu availability

A nice decor, comprehensive menu, reasonable prices. What's not to like.

Gorgeous food, excellent service, great atmosphere. The food was also excellent value for money.

Lovely little pub. Great atmosphere, great food. Nice selection of non alcoholic beverages.

Ambient lunchtime atmosphere. Mostly elderly people dining. Good food. Fresh produce and particularly nice vegetarian sausages . Reasonable priced menu. Service pleasant but sluggish. Chairs were scruffy. But nice layout and outside seating looked inviting ( too cold for us on the day though to venture out)

The overall experience was very good definitely will go back

I was warmly greeted upon arrival. Service was prompt, efficient and friendly. The food was very nice and was nice and hot.

Such a lovely place to go when the sun shines. We sat outside until our table was ready and then had a lovely meal. So nice to have a proper pie, not one which is in a pot with a pastry lid! I would recommend booking in advance if you do want to eat, even so, we didn't manage to sit until 8pm and by then we were starving 🤣

Excellent meal, good value, excellent service.

Staff really friendly, attentive and helpful. Food really good quality, good choice and service quick, receiving food in very good time.

Staff were very attentive and really pleasant. Good was great. We really enjoyed the evening

Food was excellent, staff very friendly, Will definitely recommend it x

My visit to this Pub. It was nice to see friendly and helpful staff, good choices of drinks and I opted for a gammon meal which was lovely. Their we're other meals coming out which were excellent, will definitely call back again.

Had a lovely Sunday Lunch for our sister's Birthday, food was excellent, an extra special mention for Meagan, her kindness was appreciated more than I can express, her cheerful service made our day.

It's ok .. I had a burger .. and it was alright . Not the best or worst I've had .. there were a lot of things not available on the menu when we went ...

There with friends, we all enjoyed our food,

The staff were friendly, polite and professional. The food was outstanding, very hot, tasty and well cooked. Could not fault it at all. We will definitely be back. 5 *

It was a very nice bar and restaurant, it was busy but not noisy. The food was cooked well and the menu was varied enough. My only criticism would be that we were left waiting at our table for a long time for our order to be taken. In the end I went to the bar to place the order, but this is just a minor niggle and the rest of the service was very good.

This is one of our goto places when meeting up with family for a bite to eat. There is always a good drinks selection, and the menu is varied and full of wonderful choices. We're usually served by the wonderful Scottish lady who is always very welcoming and knowledgeable about the dishes on offer.

Lovely staff and really friendly atmosphere. Will be stopping by again!

The setting and the food were incredible. Could not fault it. We were disappointed with the two servers running around trying to tidy up, cover the bar, seat and serve guests. The extra special bits of checking in and making sure everything was ok lacked as they were in their heads thinking what do I need to do next. A smile would have gone a long way. I felt sorry for them.

Excellent service, lovely staff, will be back!

First time visit food was good and service

First-time visitor, taken their by good friends. Very friendly staff and good food.

Our waitress was lovely really nice attitude, the food was amazing no complaints at all enjoyed eating there and would definitely go again and I have already recommended it to some friends!

Thought I had walked into a morgue,staff moody restaurant side empty but told to find seat in bar area and go up to order

Great pub. Plugged in and charged my car whilst I grabbed a quick lunch. The staff and service are great!

A birthday celebration meal for 6 at 2pm on a Sunday. I've eaten here on previous occasions and have always enjoyed the fare on offer. There's a nice casual vibe to the place and the staff are great too. We ordered starters of cauliflower wings or halloumi fries, all went down a treat. Sunday roasts followed; turkey or pork. I chose the fried chicken breast. All good. Puds followed for 3 of our party; sticky toffee pud for one and a gloriously over the top chocolate sundae type thing for the other 2. All eagerly devoured. I'd thrown the dietary towel in by then. Only 2 quibbles; 1) the dining knives could be sharper and 2) the roast spuds/ Yorkshire's were a tad rubbery, but this is probably connected to 1. Apart from that, all good. A decent selection of ales too. I'll be back.

Food was excellent and service. The only thing was the butter for the prawn cocktail was solid and could not spread it.

First time I have visited, but not the last.

I must admit I only came initially because Fairfield is my last name so we decided to come on a date night. Food and service were excellent with good sized portions delivered promptly. Staff were really friendly and helpful and the bill was a lot less than I expected. We will definitely return and have recommended you to everyone we know.

Not great on entering, waitress seemed a bit put out on showing me to a table! Ordered 2 x Signature Burgers , didn’t have any caramelised red chutney which detracted somewhat from the “signature” element. At £16 odd each, truly didn’t feel value for money. It’s a no for a return visit ☹️

Food and venue excellent staff wonderful

Food was over cooked! Steak, fish, chips, halloumi, the entire thing. Service was very slow and the place was empty!

Sunday lunch was gorgeous. Staff very friendly and the service was outstanding.