Swan in Bromsgrove

Good food for a good price, family of four midweek lunch. Quick service, big car park with disabled access. Happy to recommend

Had a fab Sunday Roast today with the family. Lee who was serving our table was so friendly helpful and made our experience at lunch so enjoyable. Would 100% recommend

Their burger game is weak, I had the signature burger and it was disappointing, especially for their price. You could get yourself a better burger at a mcdonalds for less than half the price, and thats saying something. Other dishes looked a lot more substantial for their price points.

Excellent and friendly service, and excellent food. The atmosphere was relaxed despite being quite busy. I would certainly recommend it to friends and family and we are looking forward to our next visit.

Will go again, food good, staff lovely, plenty of space, reasonably priced.

Me and my family went here on Tuesday evening for a meal, and the food was amazing, everyone needs to try!! We were served by the wonderful Aimee, she made our experience even better than I was expecting, will be returning, thankyou!!

Great place to eat. Always good quality food. Great beer and wine selection. Friendly Service.

Having booked a dog friendly meal on Saturday because we cant leave the dog at home she pines we wondered how we would fair well worry not the whole of the visit went extremely well a member of staff showed us to our allotted table another member of staff brought a bowl of water for the dog we chose our meal which was soon ready and delivered to out table we were so impressed with how the meals were laid out and the flavour was delightful we cant praise the Swan highly enough and would recommend the Swan to all who want a pleasant evening out with delightful food and very friendly staff we will definately be returning in the near future 10/10 for sure

1st class Highly recommend this lovely country pub

Staff were really welcoming, attentive and friendly. Gave my daughter and niece some colouring pencils and extra children's menu so that they could draw. Food was beautiful really big portions. Everything was fresh and bonus 30% off mains. Will be my new go to restaurant!

Service was first rate and the food was excellent. Everything was hot, well presented and good quality.

Lovely time popped out for lunch great service great food definitely visit again

It was a New Year Eve set meal that you had to preorder a couple of weeks prior. The vegetarian tart starter was unavailable. We also ordered 2 sides that they forgot to bring out. However the food that we did have was very nice and good quality I could only see three members of staff on front of house. Staff were welcoming, friendly and polite. Just rushed off their feet.

We have eaten at the Swan on a number of occasions now and have always found the service excellent. The staff are always very friendly and attentive and the food is excellent! On this visit, being New Years Eve, it was a great seasonal atmosphere. Our waitress was lovely and although it was busy she looked after us very well.

Excellent service and lovely food as always

The food was well presented and hot. It was of a high standard and good quality. The staff were very friendly. Atmosphere was welcoming and the music at just the correct level..not too loud. A good selection of vegetarian meals. Booked up for next Christmas day! Looking forward to going again.

Staff very good no waiting food Fantastic’s and so we’re the cocktails . Busy night but all calm perfect.

The service was great, we were taken straight to our table. The atmosphere was calm and not too busy which is great for the time of year! Our server couldn't have done more, we always had drinks. Food had a home cooked vibe and did not disappoint! Delicious

A very disappointing breakfast with Santa. Luckily my children are 3 and 2 years old so for them they just got to have breakfast with mommy and daddy and a present from “Santa” The elf was pleasant, and the staff in general were nice. The music was playing through someone’s phone and when the phone rang we all heard it. The music then didn’t get put back on for ages and when it did it kept coming off like someone was on their phone. The atmosphere felt awkward, considering we were asked to change our booking date to the following week, because you were “busy” it was empty. I can only assume that no one had booked and you moved all dates in to one, who knows. Without the music it was just so quiet and awkward. Santa was awful. Scruffy trainers on, black beard showing through. The brummiest Santa I’ve heard, no attempt at acting like Santa whatsoever. The breakfast, was shocking! The eggs had seen better days, rock hard like they’d been sat under the pass for hours which is surprising when no one is there you’d think it would be cooked from scratch. I asked for a cappuccino and got a cup full of foam. The beans were cold, the toast was warm/stale bread. And in fact the breakfast options in general was poor. £46 bill and I don’t know what on earth for?! Will not be returning nor recommending

Lovely interior Made to feel welcome Good choice of menu Pleasant, efficient staff Delicious food

We only eat out where our dog can accompany us so it's great that The Swan welcomes dogs. We were greeted by a very friendly member of staff on arrival, the service and the food were excellent.

Family meal out for Xmas, all very nice. The food could be served hotter, both main and dessert only warm - for the price it should be spot on.

Lovely atmosphere and food was really good. Staff friendly and decorated beautifully for Xmas.

Great pub and friendly atmosphere

Welcoming atmosphere, the staff are friendly and attentive, the food we ordered was delicious... We had empty finished plates

Staff very friendly, nice atmosphere, comfortable pub. Lots to choose from on the menu. Food portions on the small side, needed a desert to fill the gap. Overall a nice evening.

There were 8 of us including 2 young children. Booking was simple and easy. When we arrived the staff were friendly and welcoming. We all had 3 courses, all of the food was fantastic. There was a lot of stuff unavailable but we were made aware of this prior to ordering and there were no issues. The waiting staff were attentive and prompt. I have visited 3-4 times before but the rest of the party had never been, they all said how lovely the meal was. We had a 30% off mains voucher which came through when I booked, which was great! Merry Christmas to you all, thank you for helping us kick off our Christmas festivities 🎄

Why Serve on Childrens size Plates, Just been for a meal which was ok but for what reason do they serve on very small plates. My wife and i discussed and said to make it looked more than they have actually given. But guess what the meals also are very small, not enough for a normal adult. Come Marstons get your act together. Also wanted a bottle of Pinot Grigio thet did not have a full bottle, so the wife had to make do with a large £6.25 glass not good for guests tonight or for the weekend.

Great food and atmosphere. First visit and it won't be our last. Staff very helpful and courteous. Good parking facilities. Would definitely recommend. Lovely terraced area to spend time in.

We often meet at the Swan for a family meal. We always receive a warm welcome especially from Leigh. Food and service always good. Would definitely recommend a visit!

Ordered Signature burger which stated was served with fries and slaw. Was served the dish with no slaw. When I asked the waiting staff I was informed they had run out . Very poor service to have to ask why a component of your dish is not there, and then to be told it's not available after ordering and receiving your dish. A real shame as the food was very good.

Lovely pub, friendly staff, tasty food and well worth a visit. We have been a few times now and will be back as everything is just right.

Good food and service. 8 of us attended for food and drinks. All food came out at the same time and was very good

Nice pub! Food was good and nice selection of drinks.

Lovely staff , lovely food , always a pleasure to go with friends .

Super meal. Excellent service. Will definitely be back!

Service impeccable , great atmosphere, food always and very friendly staff.

Love it here. Lovely place great atmosphere. Great menu and food. Fab friendly attentive staff. Easy parking too

We were a party of seven for my husband's 60th , the food was delicious and the service was outstanding. Will be going again.

Food was delicious, new manager Kassidy was lovely and welcoming. We can’t wait to come back

We had a lovely evening here on Friday. I had my 1 year old daughter with me and she was looked after just as much as us 3 adults! The food was beautiful, service was fantastic and the staff were lovely and helpful, especially Kass who could not do enough for us! Thank you for a lovely evening! We will definitely be back soon ☺️

Great experience at the Swann! Lovely food - highly recommend the Royale Chicken Tikka Masala! Fantastic service and attention to detail by Kass. Kass made our night as nothing was too much hassle and gave us kind and friendly service. Will definitely be returning!

Great service with delicious food

Inattentive staff. Vegetable curry was watery and lacked flavour (gammon, burger and mac & cheese were all highly rated though :-) ) Slow service for ordering even though it was a quiet eve. It said on the menu to “ask about specials” we did, and were told there weren’t any!

Excellent staff, good food and drinks, reasonably priced. All in all an excellent meal. Would recommend

Really rude staff and made to feel very uncomfortable. We were group of 7 celebrating a birthday celebration, I chose the sirloin steak but when it arrived, it was grisly and inedible. When I made a comment to the staff member, her attitude stank, and said that she could replace but it'll probaly be the same. If your paying £20.00 for a steak you expect quality not to be told it will not be, why aren't you buying quality meat to serve to customers. I was not going to bother to have another meal, but the member of staff said she would be on house, she never did!!! She knocked a little off the choice. Also other meals were missing, dips and the extras that stated on menu, if you can't supply on menu, notify customer or not have on member. The attitude of staff was it is what it is, whether you like it or not. This restaurant has always been top quality but after this visit was absolutely disgusted.

Lovely food, fast efficient service. Great Sunday lunch

Only 4 star as we didn't eat here so can't comment on the food...... will definitely be back for food though. Staff really friendly. Lovely pub with a great out door play area for children.

Can't fault this place, we love it.

I went with my parents and really loved the taste of my food and my parents loved their food as well it was really lovely

Friendly staff. Nice food and a decent beer

Really lovely welcoming staff, super accommodating for our dog. Lovely food with good vegan options. My friend and I have met here several times and will continue to do so, its so nice that you are so dog friendly.

Had a celebratory lunch catch up with friend and dog

The staff was extremely friendly and helpful, food was very tasty and good value, only 1 tiny thing is the table we sat at was wobbly, maybe put something under one of the legs so it was stable and not moving, apart from that everything was great

Was served by the sweetest little angel aimee sewell, she was the most welcoming and kindest person I've ever been served by

Booked a table for 8pm Friday had text confirmation then without my knowledge it was cancelled 8 minutes later! Email sent but no phone call or text! Only found out by chance as we were about to leave to go there! Called them to check if the cancellation was error, it wasn’t! No apology and poor communication. Very disappointing.

Had a family meal here, food is good, service was good, and a decent kids play area, would definitely be back 👍

Very polite and friendly staff and very professional and helpful, food we had was very nice, my wife and myself really enjoyed our time there, we would definitely recommend and use this place again.

Services was excellent, quick service and the food was on point. Very reasonably priced. Will definitely recommend and visit again.

Absolutely excellent food, excellent friendly service by all and they also sold my favourite gin into the mix, we can't recommend highly enough.

So this is 1st time I've been here since takeover. Went with friends visiting from Scotland. My friend has a serious milk allergy. She worked around menu, only ordering chips and onion rings. We only ordered main courses, so had bit of a wait, after about 15 minutes we were advised that kitchen couldn't guarantee any cross contamination in the fryer from milk chicken nuggets. Friend reordered vegan salad, salad arrived shortly after with everyone's mains. My friend had gone to ladies. We looked at her salad which looked like crumbled feta cheese on top! We asked server, she said was vegan, friend got back to table, server said would check with kitchen. Came back apologised took salad away. Salad arrived few minutes later with vegan cheese on it! We didn't complain, but now I think about it, my friend could have been quite poorly if we hadn't have realised the mistake. Please server's and kitchen staff need to get on top off this, it shouldn't have happened!!

Really quality food, all made on site which is rare. Recommend the pies.

Lovely pub great food and staff

Always enjoyable with friendly staff and a relaxing atmosphere.

Just a pleasant Sunday lunch out with my husband. No cooking, no washing up. Thouroughly enjoyed it. Food was good quality and well cooked and well presented. Roast potatoes could have been a bit crispier and fluffier. They were hard to cut. Staff were great. Simon who showed us to our table and Lea who was very efficient and friendly. Will definitely go again.

Went for a Sunday lunch and couldn’t have more good things to say. From start to finish the experience was 10/10. The staff made you feel welcome as soon as you walked through the door. And always made sure we had everything we needed. The atmosphere was great. No one was a stranger and treat like you were their best friend. The food was amazing. And the menu has a good range to chose from. Can’t wait to be back in the area to come again.

Quite busy, but food and service was as good as ever. Highly recommend.

Lovely food Friendly staff Relaxed environment I would love to try Christmas Day here one year, but it’s very hard to get in.. 🫣🫣 10/10

Great food, lovely staff. Will go again

I’ve never had a bad or disappointing visit to the swan. I love the atmosphere and the sound of dogs is great. Sometimes we bring our dog.

Have to ask first why is every table reserved and yet no customers turn up, it’s like sectioning off tables because staff are lazy and don’t want to serve people, I observed customers walking in to an empty pub with reserved tables and walking out Staff sitting around one table like it’s an office in the middle of the bar area. It’s the only large bar table yet there will be one chef sitting there or the managers laptop like it’s his office Miserable staff with a huge lack of knowledge Very disappointed with this pub

Cannot knock the staff as they were superb, however, I got the impression they were stretched and overworked. In between serving customers they were tirelessly tidying and wiping down tables and other surfaces. What let it down was the cleanliness of cutlery and the container it was served in and what appeared to be ink on the plate which I only noticed after eating most of the meal and left me feeling pretty disgusted. As for the quality of food (cleanliness aside) it was well presented but wasn't anything special. We went for the battered fish and it was pretty tasteless and mainly batter.

Very nice now refurbished. High quality food and drinks. Staff very attentive.

Nice friendly greeting and attentive staff. Food is excellent value for money and drinks reasonably priced. Best chicken Caesar salad I’ve ever had!

Always super friendly and accommodating for our dog too….. service always good and food excellent and varied.

EDIT: nice to see the owner has replied to this issue with a full stop, instead of making contact to ask for further details. Says it all really. ORIGINAL POST: Used to visit this pub pretty much every week, however, last time we visited here we got verbal abuse from another customer as we were innocently walking to our table. This happened infront of two of the staff members (both women) they both turned a blind eye and actually continued to laugh and joke with this customer, when really this customer should have been asked to leave! Will not be returning to any establishment who condones such behaviour and would rather support other local pubs where you actually feel safe.

Very courteous and the team were amazing

Friendly and welcoming staff, excellent food and service, and nice ambience

Really enjoyed my visit to the Swan - staff very friendly and attentive on arrival

Lovely country pub , very good food and friendly staff

Lovely place and staff. Veggie menu a bit poor. Most veggies don't want fancy, exotic food. Simple foods. Ie jacket potatoes and salad. Perfect. You do Mac and cheese, but it comes with meat. Why is there not a meat free option on the menu?

Pleasant evening drinking and dining in garden

Visited this pub today for the first time and what a lovely place to visit! The food was outstanding—freshly cooked and really tasty. The staff were friendly, and the atmosphere was very family-friendly. There’s also a lovely beer garden with a children’s play area. Highly recommend, and we will be returning!

We're local to the Swan and have visited several times. Usually we have great food and really friendly service. Particularly the male general manager and the lovely Scottish lady always make it a great experience, warm and welcome atmosphere. Unfortunately on this occasion the service was poor as were the desserts. The brownie really was a lump of sloppy.mess. We decided to feedback to the young waitress that we were disappointed. She apologised but said the managers says "there is nothing she will do and that's how it is. " I asked to speak to the manager and discovered this was a female manager who served is earlier in the evening. Unfortunately she was the most rude and miserable person in Bromsgrove that day. I've never come across someone so unpleasant and grumpy in a customer service role before. Her attitude and manner had a lot to be desired., she certainly doesnt seem to understand her industry and the importance of customer service. She exclaimed how she had been back and forth all evening bringing us food and drink. Slightly bemused but usually in a nice pub table service is provided and this isn't an "above and beyond" service which she claimed it to be. Unfortunately, the lady manager made what should have been a nice evening and experience an unpleasant one . She also really lacked respect for how she spoke to her colleagues in front of customers. It's a shame as this was a precursor to coming for a meal to celebrate our wedding anniversary but this experience has put us off. Please bring back your usuall team and review the substandard quality of the desserts.

Lovely pub and lots of friendly dogs too 😁

The Swan is a lovely pub in a great location. The food is lovely we have been many times in the past and always enjoyed the food. Our son enjoys the play area and it's a nice place to relax and eat. We have on most occasions had good service at the Swan however, we visited yesterday and the service was not up to standard. It was a very warm day, I had booked well in advance but we were not asked if we would have liked to sit outside but were seated inside. It was very warm and when we asked if a window could be opened we were told the windows do not open. I can understand this from it being an old building however, when its that hot I'm sure some fans or air cooling should be implemented. The staff member did not say anything just turned their back and couldn't of cared less. We also had to wait half an hour for drinks. It wasn't over busy so not sure on why this was. Overall, it wasn't the best experience we have had.

Such a rude manager (or someone that thought she was the manager) We booked a table roughly half an hour before arriving. When we got there the manager said they couldn't accommodate a group of 5 and that there were only seats in the garden to which we said great, we'll sit out there. She replied with 'well it will be a 45 minute wait for food' and walked off leaving a junior member of staff to sort something. Cant believe you can book a table then be told theres no table, then have someone speak to us in such a rude way. She was clearly not interested in our business or giving any type of customer service. Hint: don't give out vouchers inviting people to your pub if you're going to treat them like that. You have lost a customer.

Friendly staff, met up with friends had a great time

Excellent visit to these premises. Made to feel very welcome as soon as I stepped through the doors. Service was exceptional and the food was superb. Will definitely be returning soon

Warm welcome. Food great quality at reasonable prices Had the steaks. Best we have had. Revisit. Steaks were first class again. Service first rate

the team are always happy and helpful. Nothing seems to be too much for them, I always feel welcomed and look forward to returning for the next meal. The food is good, the drink is great so that overall, the Swan is great

Love the Swan, food great and the staff are really nice and friendly, good service as well. The atmosphere is so relaxed, everyone is very happy to chat to you. It is also dog friendly as well.

Went for Sunday lunch today, can only say " We'll be back " ..Young lady front of house was very charming , with nothing too much trouble., lovely personality.The young lady who waited on was also very good and the food , what can I say but "wow" ...I used to live in the area but no longer , but rest assured when over that way again we will look to reserve a table ( by the side window again please ) Thankyou again to all the staff at The Swan Fairfield..Trevor

A VERY PLEASANT TIME WE SPENT THERE

Very clean and relaxing. Food great. Service great. Not rushed. Staff willing to help.

Superb venue with excellent service and food

Went here for lunch with family and our dog so sat in the dog friendly area, which is perfect for us! Food is absolutely delicious, so impressed with everything. Staff are lovely and friendly. This pub is highly recommended to our friends and family.

Very good will definitely return. Excellent food

Had a lovely lunch, service impeccable

we arrived and had mixed up our booking with another SWAN but staff were very polite and pleasant and found a way to accommodate us straight away. Food was very good and staff were excellent.