Sultan of Lancaster Experience in Lancaster

Over 3 hrs to deliver. Even called mid way to make sure it was coming.

After ordering food then got told there was a 1 1/2 hr wait for delivery… phoned after 1 1/2 hr it was going to be another 40 mins …… so cancelled

The owner/boss of this place is very kind and welcoming. I had had a long day trying to get to Glasgow from Oxenholme, when all trains were cancelled. I ended up at Lancacter University as I was trying to take the bus instead (it also got cancelled). I got a chicken shawarma and a warm welcome from the owner, who added two water bottles free of charge, and had the worker hurry up making the food, as I had to catch the bus back to the station. That warm meal truly made my day. If I am ever at Lancacter again, I will not eat anywhere else but at the Sultan of Lancaster.

Everything is great، Great food

Very generous and kindly run business, giving back to the community and being super helpful all of the time. Food is very good, customer service is excellent. Thank you Sultan team!

Can't recommend this place enough. Brilliant service, fantastic food and unbelievably cheap.

Lovely food and they even bought out a cake as it was my girls birthday

Really lovely staff, really tasty food and they bought out a free dessert for my birthday. Highly recommend! The cheese naan and paneer masala was delicious.

Couldn’t recommend enough everyone there is friendly and happy to talk to you they get new menu items often enough so it’s not just the same things over and over and if you’re looking for a challenge you can order the “Kong burger” it’s one hell of a burger I love this place.

Really respectful people and great food

The presentation was better than the taste. I ordered medium but received well-done. The staff were friendly, but the prices are too high for the quality of the food.

Just had a kebab stir-fry with chips yesterday evening. It was delivered really quickly and the food was delicious - a lovely mix of chicken and doner with fresh vegetables and chips at a very good price including delivery. Would thoroughly recommend and will definitely be ordering again. All the 5 star reviews are well deserved.

The guy ordering treats you very well and with lots of respect. Furthermore, the order was quickly fulfilled and the atmosphere was electric. Everyone at the uni loves this restaurant. Consider going here.

I think this is The best place in Lancaster. The staff is very friendly and very helpful. Food was top class. Personally I had mixed kebab. Dam meat was simply melting in the mouth. Very tasty and juicy. The portion was big. Every time I'm in Lancaster it is the place which I must visit.

Fab fast food place with some in options. Friendly staff, lots of choice. Great food.

such a gorgeous building with incredible food and lovely staff. everything was very very reasonable in terms of pricing, and i’d love to come back x

Amazing service along with delicious food. Staff are friendly. There are lots of food selection on the menu. Dining area is so lean and beautiful. We walked in with three big families and they accomoated us with no problem. They offered us discount and we had such unforgotable experience at this restaurant.

Good customer service with smiling face

This is the best restaurant in Great Britain to have food. Hands down. The taste is so authentic. We feel like home. Recommended to everybody.

Absolutely fantastic food, friendly staff and spotless restaurant

I had the chicken shawarma which was exceptionally delicious in taste especially when paired with their perfectly seasoned potato chips which complimented the taste of the chicken wrap. I loved the environment of the restaurant and it is always very relaxing when everything is halal certified. Would definitely recommend if you are in Lancaster!

Great food and great service, all unis should have a place like this.

Always a great experience. Brother has now graduated but hoping to find a reason to come back.

Ordered from here, waited 3 hours to get cold, bland soggy food. When we called eariler to ask what was going on, the guy on the phone hung up and blocked us.

Waited 3 hours so far and still no food! Called many times, they answered twice, we asked for an update on our food and they then hung up! Both times! Happy to take the money but they don't seem to care about service or even serving food by the looks of it! Never Ever ordering from here again! I recommend you don't either, save yourself the disappointment!

5 stars for the excellent service alone. I’ve not been into sultans too many times but every time I have I’ve had the most pleasant experience all because of the excellent staff (especially Mr Sultan. He always gives everyone water regardless of whether they’re getting food or not. After a night out he gave my friend and I free fries just because. I’ve never seen such good customer service in my life. Thanks for your hard work Sultan’s staff!!!

The friendliest manager I have ever met!

Great tasting food. Would think it was pricey if i was a student. Would go again.

What a lovely, tasty meal with really friendly helpful staff and a great atmosphere.

Excellent food, extraordinary customer service. Mr. Ishak is such a gentleman👍

Really great range of dishes, fresh tasting and nicely. Not what you'd call a student restaurant. Reasonably priced, and the staff catered for our large group without any issues.

Absolutely amazing food, perfect quality you get what you pay for and al be ordering again, delivery was on time and food was piping hot still

Banging food and the service was above and beyond what you can imagine esp for a takeaway, they really go that extra mile. I’d recommend what I got in the vid. Shoutout to Rizwan, proper lad👊🏼

Absolutely life changing experience. If you are in the area, and you don’t come here, what are you doing??? If you are in the UK even, you should come to Lancaster solely for this shop. Coming from London, I have never been to a food shop that can literally blow my mind away with the food and make me feel so comforted and nostalgic. This food is chefs kiss😙😙, the portions will make your heart smile, and the service is top notch

The most lovely people and the best food 🫶

The service at this place is amazing, The staff and people there are always welcoming and polite. The food there is really good probably the best place in lancaster and in the uni. As a student I go here very frequently and have always been treated amazingly

What a wonderful restaurant. The service was brilliant, food delicious and prices were great!

the greatest place I have ever had the pleasure of going to, I will stay at Lancaster for centuries just so I can continue to eat here

The lancaster uni campus sultans is amazing! Always open after a night out and more than happy to welcome us in and have a laugh while we get our food. The food is amazing and always such big portions for the price. Lovely food and lovely people who are always giving back!

Very cool and excellent service

I use to love the food here but out of my last 4 orders. 3 have been canceled after waiting an hour. And the other come but the box has been made smaller :( food still tasted great

Best place the eat on campus. Not crazy expensive like the other places and the food is much better than others.

I initially tried the Sultan of Lancaster experience on Caton Rd. However, that does not open until 4 pm on a Sunday. Therefore, we had lunch at the Sultan of Lancaster located in the university. Parking is an issue as it's located in the middle of the complex. Atmosphere wise, we found the place a little cold, considering that it was raining outside. We placed our orders and were served papadoms and chutney whilst we waited. Orders were nice and hot. Portions were very generous. Pricing was fair. Would definitely visit again.

The best place to eat in, if you are studying in Lancaster university

Very nice food and lovely people! :)

Good food, good service. Friendly boss and servers.

Best place on campus, serving a wide choice of lovely food. Service is always top notch!

Great food great service good value for your money

good food, good customer service

Guy at the counter makes the experience.

Great service, great food. The best people, always willing to help

The family and I had a really enjoyable lunch here, with the daughter on campus and regularly comes here for a good meal. The staff were very friendly and happy to serve.

PERFECT SERVICE IVE LOVED IT HERE!!

Best food in uni, and extra extra nice people, clean place to eat, with fast service, they bring light in a students life’s ❤️❤️❤️

Amazing food, friendly staff and great cover music in the background. I used to eat there at least twice a week when I lived on campus. Probably the only thing I miss from living there. Really good food portion aswell. Highly recommend.

Good service and delicious food

Best place for food in Lancaster!

Great food with great service. Always a pleasure to have food here or by takeaways. Setting is fantastic the team are all hardworking

I am visiting very frequently this restaurant. And I had a really great experience with Sultan Experience. I love their food as well as their services. And the atmosphere of the restaurant is very nice.

Very good service, excellement meal with reasonable pricing

Amazing food and really friendly staff, would definitely recommend to anyone!

Food is great, staff is very friendly, great service

Brilliant food and service just difficult to find. Need to give more clear directions how to get to venue. Very easy to get lost on campus. Maybe on website they can put directions with photo.

Boss place to get a HEAVY scran! Tanya was great

My son took for a meal here when I was dropping him back at uni. Amazing food, brilliant service and the owner is such a nice friendly guy!

Amazing food can't recommend enough!! Very helpful and happy staff with delicious food!! Thank you

Friendly staff and Tasty food . The review left by other amazed me but after eating food. I feel they deserve 5 stars… I am from Manchester and will come again very soon Inshallah …. Thanks to the till guy . Didn’t ask name but very helpful .

Delicious Cheesy chips every time!! Love the passionate service and the chill atmosphere.

Sultan of Lancaster Experience (aka Sultan) I recently had the pleasure of dining at Sultan of Lancaster Experience with my colleagues, and it was truly a delightful experience! From the warm ambiance to the attentive staff, every detail was carefully curated to ensure a memorable meal. The menu boasts a diverse selection of dishes, each bursting with fresh flavors and expertly prepared. I especially enjoyed the Sizzlers which was a perfect blend of savory and indulgence. The presentation was impeccable, elevating the overall dining experience. The staff's knowledge and enthusiasm for the menu added a personal touch, making us feel welcome and valued. Whether you're a food enthusiast or just looking for a great meal, Sultan is a must-visit. I left with a satisfied palate and a smile, eager to return for another exceptional dining adventure. Venue: Sultan of Lancaster Experience, Lancaster University, LA1 4YA

Excellent lamb curry, bean burger and sizzler mix. Rose lassie was very synthetic though, but the staff were very friendly and gave great service, throwing in free poppadoms and letting us have both naan and rice with the curry. So still 5 stars

Good place, friendly staff, good food

First time this place food was very good served very quick Mr Ishaq cashier very kind and humble lady was very quick and kind five star

We ordered food and waited 2 hours, when I called the restaurant all they said was “ it’s on the way” after almost 2 hours of waiting for the food! Whenever we go into the restaurant is great, but the deliveries should be managed better as we only live around 10 minutes away and I’m sure it doesn’t take that long to make food especially how the website claims “ ‘not busy”

They are increasing the prices every two months and deteriorating the quality of the food.

Can't find a better spot after a night out! The Manager's enthusiasm is contagious

I come here often and receive excellent food and service every time, especially from Ishak. The Sulatan Mix is brilliant

The best for kebab. Very friendly and good prices. Must to go.

The staff here are very good. Good portions on the food. A nice clean restaurant with a good menu choice.

Over 3 years ago I maybe got food poisoning here (may have been Greggs)

Great fresh chips! Really good with cheese!!!

Incredible food & top it up warm, cheerful, friendly and welcoming staff. What else can you ask for when you want to dine out. First visit, came to drop off my son at Lancaster university, absolutely loved it..👍👍

A group or 10 friends dined in Sultans of Lancaster Experience and what can in say it was a surreal experience !! We decided to eat there as heard some great reviews and feedback so we wanted to experience that ourselves The food was just Majestic and mouth watering and delicious What stood out the most here was the Exceptional Customer Service we received from the owner himself and Isak who admittedly is one their longest serving staff He truly is an asset to your business as he’s always smiling and this reflects on the customers to create a happy and joyful atmosphere Sure rest of my friends will agree and mirror my comments Highly recommended to all that wish to experience fine dining at its peak which dwarfs any restaurant or cafes around the UK in terms of food and customer service combined which you don’t find them 2 qualities in one place but this place surely does !!

Great experience, I ordered mix grill and a lamb curry, throughly enjoyed the food, thanks for a wonderful world class experience.

I don't normally write Google reviews, but after my recent experience, it certainly warranted it. 10 friends went to eat here during the evening of the 23/09/23, Sultan Experiences hospitality has no limits, I'm not surprised that they're constantly busy with students, families etc alike. They have conjured up the perfect receipe for delicious quality food and exceptional customer service skills, even Gordon Ramsey would struggle to find faults. In my opinion and I'm sure my friends would agree with my sentiments, they have produced the blueprint for the fine dining experience. Other halal restaurants, cafes etc across the UK, please take note, Sultan Experience is the gold standard.

Great Manager and staff great food highly recommended 👏👏👏

Food is absolutely amazing and so fresh. The staff are friendly and very accommodating to everyone’s needs. We have never been disappointed, the atmosphere is calm and relaxing. We are slowly making our way through every item on the menu so will definitely be back!

Excellent service .very friendly. Lovely food big portions

Absolutely fantastic food and service from all the staff at Sultan Experience. Special shout-out to Abdul for the great customer service. The food was delicious and arrived very quickly. Thoroughly enjoyed the cookie dough too! This is a must visit

Brilliant mouth watering food, excellent service, a worker called Abdul Rahman served us as if he knew us from before! Very friendly and can’t fault anything in anyway.

Absolutely top class- we don't live locally so pop in when visiting the Lakes. This was our 2nd visit two years in row. Cannot fault anything, the place and staff are fantastic. Br Ishak (boss) is a diamond- God bless him, he has time for everyone. Hope to see everyone again in future.

We went to this restaurant for the first time and we really enjoyed it, so we continued coming here for another few days. Great food and amazing customer service.

Lovely food and even lovelier service, made sure we were pleased with the food and were more than happy to let us get the food packed up when our eyes got big for our stomachs

Best place to eat in Lancaster uni!

Wow. Life saver. Was recommended by a random gentleman I met in the centre of town after Friday prayers. All the adults and kids in our party of 11 enjoyed every bite. I hope to come again before we leave

Soooo bad. Ordered online and said it will be an hour and a half. After 2 hours we tried to call. The call just failed the whole time it’s obvious they just take the phone off the hook. Waited for over 3 hours in the end. Then they refused to discount anything. The worst customer service ever.

Absolutely shocking.....2 hrs until delivery.... No students here either. Rang up after 2.5hr and had an absolute rude lady on the phone telling me that our order was next and to stop being rude, I was an absolute gentleman to her and she just kept fobbing me off. Asked for a refund once..... Got abuse from her... Definitely not going back. Avoid with all costs.....

Absolutely exceptional service the manager/owner I can only assume was unbelievable iv never experienced a service like if and have ate at a few rather nice resterant ...now the food WOW sooo fresh delicious we had a try of nearly everything and it was amazing nothing absolutely nothing to fault even the lassi and milkshakes we unbelievable most definitely worth a visit so welcoming we will be back from Liverpool just for the food again thank you to all 🫡🙌👌👍this is the resterant at the University

Super friendly staff and incredibly good food for the price! Shame I'm not studying here or I'd be in every day!

Proper chilled place. The food was amazing

Huge portion of tasty food. I had a shwarma and demolished it all. It was an open day so very busy and had to wait. They were sympathetic, offering a free drink while I did so. Friendly people too, and clean.