Subway - Tremains Road in Bridgend

Always fresh ingredients, quick delivery, so tasty 😋

everything was freezing and i had a missing item

Always fresh and well prepared 🙂

Literally everything ordered was wrong or missing.

Just wanted to see well done to the manager and the sandwich artist in this morning made a brilliant sandwich fair play to him very talkative believe his name was estyn? and put a smile on my face, I would definitely be going back 👏

Gluten free Subways are one of the few takeaways for people with dietary restrictions on Just Eat With all the salad it’s a nutritious filling meal

I understand this subway is in a fuel station but still no excuse for such poor quality. Twice I’ve had my sandwiches, solid as rock with such stale bread. This occasion I had a chicken tikka and I may as well of asked for bread with my chicken tikka rather than the other way round. Far too much filling. Also I was practically drinking fizzy water with how much they water their drinks down. Man behind counter seems very unbothered and like he doesn’t want to be there. Needs a lot of sorting out.

good delivery time but wrong size delivered

Had no sauces and the food was cold

Missing key items as part of order, Drinks etc.

awful didnt get the food cant afford more no contact number for resteraunt and no way to get money back.

The meatballs were rock solid and burnt. And the sauces we chose were not included.

driver banged on door i heared him the first time and when to the door as i opend the door driver banged on the door no need th bang on the door seconds apart

cookies were broken.. waffle chips were stone cold sub was loaded at one end for the chicken?? if in fact it was chicken 🐔

Order showed delivered but I did not receive it

EXTREMELY EXPENSIVE - Thats my last time

Food cold , chips not cooked forgot my sauces

The order wasn't even delivered, I live at number 25 Tremains Ct, your delivery driver has delivered to Tremains Ct but not number 25

That subway in the gas station is really bad and needs closing down we already got one that's better in the town that doesn't make so many mistakes and sends cold food👎 (one of the mistakes) picture below is meant to be garlic bread not what looks like a cold cheese on bread🤦

Won't serve you after 18:30. Otherwise staff are quite friendly.

Could you check your maps, on your map my postcode is nowhere near my house and the driver gets a little lost. Only started having this problem the last 12 month or so, was spot on up until then. It marks my property on the main road with no houses near, the driver then has to turn back to get onto the estate.

great customer service skills, staff was very friendly and welcoming , food was quick and warm, definitely coming back here again

I really like this subway, if I order online the food always shows up quick and prepared well. In store the staff are lovely, I’d definitely recommend coming here! :)

i ordered 2 6 inch subs on hearty italian bread and also 3 cookies, yet both my subs were italian and i only got 1 cookie, not hard to get that right

I never leave reviews however the disgusting language I witnessed this afternoon by a blonde girl and black haired girl in subway. I’ve never seen anything like it, saying some very horrible things about someone called jaiden, swearing a lot even though I had my young son with me. I’ve never seen such vile language, talking about dr**s, all sorts. I am shocked

Everything sent to me was uncooked (cheese bites and hash browns); sub not toasted and hash browns also uncooked inside. Not edible until I cooked it all myself. Delivery time and driver great.

Thanks for putting up with the my weird orders !

Missing items and subs looked like they were put in a vice they were squashed

Be better if they got the order right before delivery again wrong item was delivered

I ordered a 12 piece cheese bits and only received 10 pieces. The cheese wasn't melted in the middle and stone cold.

I can't believe how bad staff in workplaces has got I've rated the atmosphere as average since I've never dined in. However, I feel compelled to share my experience, which has led me to order from other Subway locations in the area, where the chances of satisfactory customer service and receiving the correct order seem higher. My frustration stems partly from a recent order mishap involving a Just-Eat delivery. Hosting family at the time, I discovered that the "footlong" sub I received was noticeably short of its namesake. Upon contacting the store for a resolution, the response was disheartening: I was told to rectify their mistake on my own by picking up the correct order. The lack of accommodating solutions and the indifference towards customer value were stark. The blame was shifted onto Just-Eat, sidestepping their responsibility. As someone who interacts with clients daily, I'm astounded by the lack of basic customer service principles displayed. It's disheartening to witness a shift away from accountability in service, where passing the blame has become the norm rather than taking ownership of errors.

My food arrived on time however Stone cold and half of my order didn't arrive

food was missing cookies and the water

Over 2 hours late. Unable to contact store. Cold food. Not happy

No veggie Pattie with the veggie delight salad and the wrong sauce on the Philly steak

Not on time and my food was cold not the right order

Received someone else's order, none of the Subway restaurants in the area would accept responsibility for the order.

Food was lovely, though not what we actually wanted, but couldn't see on the menu, where to create your own sub with your choice of ingredients, needs to be made clearer on the menu, however still enjoyed what we had

Pigs in blanket were cold and the footlong was soggy and not cut in half properly.

Lovely BLT sub but they forgot to toast it.

Ordered at 1:10 delivered 3:05 cold nachos soggy as if they had just been left standing - cold sub again soggy?? As if they made the order and never sent it. Worst service ever

Didn’t receive one of the items I ordered a 1.25 bottle of Pepsi gutted really

Half of my order didn’t turn up very disappointing

During my recent visit to your Subway restaurant, I encountered a challenging customer service situation. The staff member, identifiable by the name badge "Chelsea" and distinctive red hair, appeared to exhibit signs of disinterest and appeared somewhat assertive in their demeanour. Their behaviour conveyed a sense of inconvenience, leading me to feel as though my presence was an imposition on their time. Furthermore, upon attempting to find seating, I was informed that the seating area was closed, which further limited the overall experience. This added to the feeling of inconvenience during the visit. Moreover, the quality of the food I received was not up to the usual standards, likely due to the hurried nature of the preparation process. This resulted in a messy presentation and compromised the overall dining experience. I hope that the store manager takes notice of the situation and provides appropriate training to ensure that both the staff and the food quality meet the expected standards of customer service and dining experience. This way, future visits for all customers can be more pleasant and satisfying.

Sat 4th Nov 23. Terrible attitude of staff, borderline aggressive. It’s a sandwich ….. chill. Maybe I interrupted their day break. Won’t be back. Shocking. I see other reviews with similar experience

lack of drivers meant I waited almost 2hrs for my food

The Driver had ignored me when I asked if he was with Just Eats delivering food and drove off then came back 5 minutes later and had the cheek to say to me ‘mark your house better’

Ordered a foot long turkey sub but only got a six inch one

Asked for toasted and wasn’t stone cold absolutely abysmal service

30 minutes late and it was pre-ordered too!

Got given someone else’s order, just eat is an absolute pain to deal with to try and rectify, this happens often too

Ordered two salads and they sent one of them completely wrong!

Didn’t include sauce that was requested on salad so was so bland.

Wish I could give 0 stars to be honest. Always closing early. Today was 15 minutes early that they closed. Red head woman behind the counter just said “well yeah we are closing so”. It was 7:45pm. Attitude was stinking, always has been from that lady.

Packaged really neatly and made exactly right. Delivery was quick. Would order from here again.

The new sandwich options are great - just wish there was a way to customize the sauces on them

95% bread , 5% filling. Dry, waste of money.

Collection got delayed then when I arrived customer service was good, but when I left the restaurant and realised the meal was cold so it wasn’t a pleasant meal.

Awful experience, ordered 8 subs/wraps on Uber, all arrived with nothing labelled up. 2 items were vegan Philly steak and one was real Philly steak and unable to distinguish between them. Rang Subway and the “manager” Sophie was incredibly rude, telling me it wasn’t their policy to label up any food and just to guess based on the size of the steak pieces. When I asked to speak to a manager she replied “I am the manager, lovely!” And when I then asked for her name again she hung up on me. Absolutely shocking not to be labelling food up especially with allergies, this is a disaster waiting to happen. Will never go there again.

Food was packed well,no spillage ,I was really impressed with the way food was packed👍🏻

Missing the cookie which I had to choose yet didn't receive

Order was wrong. Had no 1.25L of pepsi, no cadburys muffin but instead was given 3 more cookies that i didnt want. Have tried to phone to branch to sort it out and no one is answering. I would like a refund

Didn't receive most of my order hence why it was early.

Great tasty food and fast delivery

Cold food , items missing and driver super late. Miserable driver Miserable experience won't use again.

Very good service came on time

Constantly forgetting things, really poor service. Forgot the steak in my salad, paid £8 for a plain salad. When I rang and explained told me she can’t send another one. Worst subway ever

Great driver get that man a raise!

We are missing the pepperoni slice and the 6 inch tuna sub

THERE WAS LOTS OF SALAD THINGS MISSING FROM MY SANDWICH AND ALSO A GARLIC SLICE WAS MISSING

Both of our meals were smothered in that onion sauce which for one, we didn’t order and for two, neither of us can stand so both our meals ended up in the bin and it’s toast for us 👏🏼

Ordered 2 large subway meal deals, only received the one bottle of drink instead of the 2 ordered

Didn’t have hardly any chicken in , not happy with order

they forget our drinks and food was cold

My food arrived late and part of my order wasn’t delivered …

wrong roll for the footlong ham

Didn’t receive one of the drinks

Whilst the bulk of the order was fine, the drink was missing

I ordered a macadamia cookie which didn't come with the order, this was paid for separately not as part of a deal.

The driver was really nice and friendly too! Overall amazing service!

Wrong fillings and soggy bread. Such a pity as they are usually spot on. Very disappointing

Food arrived hour after stated. Order was missing ingredients and was cold and stale.

Food was cold, was given the wrong drink at the wrong size

Completely wrong order delivered, rang the store, very unhelpful and just told me to email just eat. Shocking, use a different store!

Took ages to arrive and when it did I was given the complete wrong order. Couldn’t even eat what they had delivered as I’m a vegetarian and they were meat subs.

Everything falling out of the sub

I bought here offline, wrong order n delivered to wrong address

Please stop putting the cold drink next to the warm sub

Over an hour late now shows as delivered but it hasn't been. Will it ever turn up?

Food and delivery was absolutely amazing outstanding I recommend five stars⭐⭐⭐⭐⭐👌👍

Delivered within 20-25 which was quicker than expected. No problem finding my address. Good food.

Some of the order was missing, not for the first time! Phone up and all they say is they’ll refund you as it’s not enough to get it delivered! Not helpful when you have a hungry child missing their food

Got the completely wrong order

I placed the order at 10 am to be delivered at 13.40. Food didn't arrive until 14.01. The bread was burned and stale. And I ordered cheese in both subs but neither had cheese. Cookies are nice though.

Best sandwich I've had in a long while

Cold drink was in the bag next to the hot sandwich which made it cold

Delivery was great. There was half a cookie not sure what happened to the other half

Only thing wrong was I didn't get my crisps in the bag but the BMT sandwich was delicious and fresh and the cookie was to die for

Gave us one wrong cookie but everything was great

The drink did not come with the order, the order was incomplete