Subway Fort Kinnaird in Edinburgh, City of

Shocking service, sat waiting for 30 minutes without being served, asked multiple times to be served but to no avail, eventually left without ordering, manager was too busy texting on his phone to be able to speak. It was also not busy inside so this poor service cannot use that as an excuse.Went to 5 guys instead.

Always good service and lovely food

Great choice of food. Excellent service and recommendations. Very much enjoyed our first Wagamama experience

It's a standard Wagamama. If you like Wagamama then this one is fine.

Good food but slow waiters and the loos are not very clean.

Horrible food,chicken was not fresh,was stinky and extremely dry.I feel sorry for the staff probably there is not enough people on the shift as they were running like a hamsters in a carousel that effected in poor service.They were trying to be nice but clearly overwhelmed.Tables were sticky.I won't visit again

Delicious food excellent customer service and experience 10/10 Thanks you so much

Me and my friend who we eat regularly at Wagamama ordered food today.My food came very quickly which was nice thinking my friends food would follow very quickly.15 minutes later i have not started eating my food and asked the waiter about my friends food and how long it will be?My food is cold by now.The waiter in colourful trousers who works there tried to explain to me very quickly why our food hadn't arrived same time.Didn't understand why myself..Young lady who showed us to table has a attitude.Don't think I will be back although me and my friend enjoy the food.First time I have never left a tip.

Wagamama is Wagamama iykyk. I personally love the food, the possibility to pay via their website/app, etc. Staff are friendly and helpful

Lovely food. Not sure about the communal seating

Good customer services and delicious food 😋

Its located in the shopping centre so, you have available parking area. The food is really good and the staff very professional. 100% recommended

I have loved Wagamama for years and alternated been chicken firecracker and Yaki udon. Firecracker was spicy but had an incredibly balanced subtle blend of spices salt and sweetness - one of the tastiest most unctuous sauces I’d ever had. Been living in Dubai past couple years and have regular wagamamas but on coming back to UK I discovered the firecracker sauce recipe has been changed/cheapened and it’s now pretty horrible. New firecracker sauce is like a cheap sweet and sour tinned sauce with a bunch of nasty chili dumped in it. Harsh vinegar and sugary taste, almost inedible. Thinking it was maybe just a bad day in the kitchen I asked a lady if they’d changed the sauce, she said yes a new supplier and then just walked away. Such a shame, oh well.

Appalling, firstly I got about 10 seconds to chose what I wanted, treated as an inconvenience. Then my order was wrong, and more expensive. Then: with the DIY payment system where you are ' encouraged ' to pay a tip (why not just pay your ataff decent?) I was then thrown my wrong, overcooked yesterdays chinese takeaway. AVOID. Glad the company was paying.

It took 10 mins to be acknowledged then served . My main came before my daughters - she waited 10 mins for hers and I was half way through mine . This photo is of her still waiting

Firstly, a big shout to Adam, our server. Excellent service, credit to the company! Really made our experience the best it could be. Now the food.... I recommend: The beef brisket ramen, absolutely delicious and fresh. The pork belly ramen also did not disappoint. An excellent blend of flavours and textures. Perfect! My son had the mini cha han, which he recommends to any kids that are coming! Now... the star of the show... the momo meringue cake, it tastes like the smell of the best sweet store! Absolutely made my day, and yes, I happy danced in my seat the entire time... apologies, there is only a picture of the empty plate, it was that good.

Lovely staff. I was going solo and the staff couldn't have been nicer. The food was alright but on the dry side.

Great food, excellent service. Will definitely visit again.

Very nice service. Ramen is delicious. Nice atmosphere.

This is our absolute favourite place to go as a family. The adults love the small plates and ramen, and the child is a massive fan of the edamame beans and crispy fish bites! Shout-out to Carlo especially - he always goes above and beyond to make us all feel welcome. Food is always prompt, tasty and atmosphere is great.

Had a great evening celebrating our grandson's birthday great service and food 😀 👌

Excellent food. Very heavily subscribed so expect rush at peak times. The manager came to greet us and seat us. The staff was efficient and courteous.

On holiday in the beautiful country of Scotland. Was treated to an afternoon shopping treat at Wagamama's by my best friend. On entry , the place was filled with the afternoon mixed crowd of shoppers and families eating. We were greeted by a charming server who struck up a conversation with us as he seated us and got us prepared for our fabulous server. He also made use our dietary needs were written down on our mats to make sure our server knew. He also took time to point out food that wouldn't be suitable for me. The drinks and food were spot on. Highly recommend their Matcha strawberry drink ( I'm a matcha everything person) and their lovely Sakura drink. Overall lovely experience.

We were shopping in the retail park and wanted to sit down to get a quick dinner. A year ago, we had a terrible experience at this place (service wise) so we were hoping some things have changed. Unfortunately, they haven’t improved at all and that’s very disappointing for a global brand. Had to wait for so long to be seated as there was not enough staff, I even had to go over and ask! Then when she was ready to seat us, even though place was not full she gave us a seat on a shared table in the middle of so many people so we refused and sat on the other side of the restaurant at a quiet space. We then had to wait over 10mins to order, and as no one came I had to go over again and get a waitress. We ordered a Yaki Soba and a Hot Pod. After a 40min wait, Yaki Soba came and the soup was no where to be seen.. We were aware food came at different times but it’s a basic soup that theoretically should come before noodles, not 15mins later… During our meal, I wanted a second drink but could not bother with the effort of finding a waiter/waitress. They forgot our desert also, so had to wait for that too. Overall, once again a waste of time. I would not recommend this branch if you don’t want to wait hours.

I think this place has really gone down hill . No vegan menu anymore , limited options now & nothing special. I used to love their vegan food , very disappointing, I won't be back

Always treated amazing by waiting staff who are very helpful with all dietary requirements. The food as always is also very good

The food is good, very crowded at peak times, better to arrive early

It's a great place to eat! I love the lay out, it's definitely an experience. The servers were extremely friendly and attentive. The flavours in the food is delicious! It is a must try. No complaints here!

Wagamama more like where the flavour got the pork belly that was ment to have bbq glaze this was more like Asia own noodles chicken flavour with bland as he'll pork

Unfortunately tonight we ordered food to be collected. The chicken in both the katsu curry and yabi soba did not taste right, either off or multple reheats,which meant the meal was wasted. Starters the usual excellent. Very disappointing as we are regular customers and the main courses aren't cheap.thanks

A big thank you carlo was fab. Lot of fun and delicious lunch for everybody.

Addressed to all drivers and food delivery app This Place cares little about delivery drivers. Me for example. I got there and waited 15 minutes, I was ignored by all the attendants while customers arrived and were served and I was ignored, this doesn't happen once, it only happens to me and other colleagues also work on this.

Good old Wagas. Tasty food as always. Reliable. Had amazing bao buns and a kayak curry. You know what to expect!

Absolutely delicious! Excellent service despite being really busy.

Great food and amazing service by Carlo & Nicole! Will recommend to anyone visiting Fort Kinnaird

Good service from friendly staff

It was such an excellent place and staff is very friendly with high food knowledge, especially nicki she is so friendly and knowledgeable

Good food and great service from the staff.

Good food with fantastic service. However, I cannot give 5 stars for the following three reasons. First reason is the food is not served properly in a timely manner. The meals were not served together at the same time and the starter came after the main dish. I was told by the waiter named Leo that the meals arrive as they are prepared, which I found odd. Second my "hot pot" was lukewarm and third the Sake I ordered wasn't prepared properly, and didn't flow as should have. The drink was less than the required amount to have the special effect of flowing from the pot into the cup. For the prices charged, I would have expected better.

4 meals all good. Great service reasonable price.

We've been coming here for years now and always had excellent service and food. You get good portion sizes and excellent quality for the money you pay. Tonight was the first time we had a slight complaint about the food. It was absolutely not enough to spoil our meal but our server (The lovely Plimò) went straight to his manager and we were offered all sorts of things to make up for it. It was knocked off our bill no problem and all the staff were so lovely. Despite how busy they all were and how they had been short staffed food came quick without compromising the quality. This is why we keep coming back! Thanks again for another amazing dinner Wagamama's team!

Very attentive service but otherwise standard Wagamama experience

Each visit, the food is amazing, as well as the drinks. I hope the banana fritters will never be taken off the menu!

Was served by Greg today. Amazing attentive waiter who is clearly passionate and willing to go the extra mile for a customer. Gf and I ordered grilled chicken ramen, chicken gyoza ramen, and two kimchees. Greg made sure to go through the order with us before placing to make sure it was correct. Food came promptly and was delicious all round (kimchee is amazing!!) Totally recommend :)

We love this place! My daughter has coeliac and we always feel safe here. The manager takes the allergy orders and the gluten free food is brought out separately. We went last night and the manager Jamie was lovely- friendly and professional. Great choices for gluten free also- especially the desserts. The staff are always super friendly, warm and professional. The food is great. There is colouring in for kids to keep them occupied while waiting. Nice decor and atmosphere. Really can’t fault it. We often get just eat delivery too. It’s our new favourite 🙂

Always find this place perfectly suited for the occasion. I have been here 3-4 times now. Food is awesome

A quick lunch here, before heading to Hotel Chocolat for a treat or two. Our ramen bowls were warming and filling, just perfect for a day out with Grannie.

Great place! Very friendly staff and the food is top notch!

This Wagamama has stellar service every time we are here in person or order via deliveroo. We usually get seated quickly, although on a Friday or Saturday night it can take 15-20min. The server that usually greets people is very nice and straightforward. The food arrives in Wagamama style quickly in the order they are finished. To our experience, the Donburi bowls take the longest, whilst a Katsu Curry can arrive within a few minutes. A Ramen depends on the night and varies a lot. It can get quite loud inside so be prepared for that, although it is normal for a Wagamama to be loud. The toilets are individual rooms, and the sinks have a tendency to make a bit of a mess. Whilst the toilets are usually clean enough, there is often water spillage and dirty footprints on the floor. The best thing about this restaurant is the friendliness of the servers, both in person and for deliveries. On our last deliveroo order a driver had messed things up, so the restaurant called proactively to inform us of a delay. Once the new order was ready we were called again to inform us about the new delivery time and they even included 2x free bottles of tropical juice as an apology - even though the overall delay was just 10min after the original delivery slot. They were incredibly friendly on the phone. The only negative thing we would like to mention is that the sauce on the korean bao buns used to be a standard mayo and we think that worked better than the spicy version, but that’s not the fault of this Wagamama location. Our food recommendations are the Chicken Katsu Curry, the Beef Brisket Donburi Bowl and the Chicken Gyoza. The cloudy lemonade is an experience as well, a lovely balance between sweet and sour.

Delicious food, nice service, I recommend it 🙃

Had to wait for a seat for 5 mins. Excellent food and service. Food slightly pricy. Big thanks for not adding the tip on by default. The default tip practice is unwelcome.

waited like 2 hours and got no food ;(

We stopped in after a pre Christmas visit to the city, venue was clean and Staff were very friendly. Food was decent as always, definitely recommend if in the area - slightly on pricey side for a quick bite but nice for a dinner out.

Pretty upset tbh, ordered for click and collect, spent about £40 so I was hoping it would be decent but the starter (ebi prawns) was overcooked and greasy. The ramen just felt unfresh and like it had been sitting for a while. Really upset they took the steak ramen off the menu it was their best one.

Great food, great service & reasonably priced

It was Christmas eve however the food was good. Overall, the service is pretty nice.

Love wagamama. Different dishes every time and always fab. And quick! Good lunch on a shopping trip x

Felt like I wanted everything when I looked at their menu. Salmon Teriyaki Soba was pretty good but not as good as my expectation (maybe I just set the bar real high). Generous noodle and salmon. The service was excellent - fast, friendly and polite. Would be back to try other menus!

The same dish from the menu tasted different and seemingly with a slightly different recipe in this branch. The dish tended to be better presented at off-peak hours apparently. But in general, this is a better branch than the St Andrew Sqaure branch.

The staff and the service were very, very good. The food, however, was very bad. I eat gluten-free, and the options are very limited. The food which I ordered tasted like omlete. I felt really ill after eating it. My stomach was hurting so bad . My family ordered vegan, and even they felt like throwing up after that. It is such a shame as we love Asian food, but don't think I will be having it again.

The service was great, Juan served us he was really good

I absolutely love this place. The staff are friendly, the food comes quickly, amazing food without breaking the bank. Everything about this place is great. You should come here when you can, you won't regret it!

Amazing food and great atmosphere.

Was there just tonight with my mum, was served by a guy named Adam. He was brilliant and kind to us, I just got a hat today what I wasn’t sure about but his co-worker (sorry idk his name) came over and said it was a nice hat. Adam agreed, honestly they both made my day. Thank you - The girl with the hat. The food is great aswell

Delicious food! So nice to eat something good and with taste! :) Service was also superb, especially By Kamil who was very helpful to our family with choosing food! Just a great place and definitely we will be back!

The mushroom skewers were really good. As well as the lemonade. Recommended for a quick cheap decent meal

Great food doesn't cost the earth very reasonable 👍

Visited my son in Edinburgh, went for lunch at wagamama. Ordered 3 different meals, my son's came about 10 minutes , his wife's about 30 minutes later!! and mine ten minutes after that, had to get a little bit cross. It wasn't really hot either, did taste good though. When guests order the meals should be served at the same time !

Wagamama is our choice of venue if we're out shopping. Very much enjoy the food but sadly of late they seem to have gone down the route, as many restaurants, of ignoring vegetarians. The choice is either meat or vegan. Nothing in the middle unless your ask for adjustments.

Arrived with our 7 month old and this was no worries with a high chair quickly produced and although she couldn't actually use them, a child's pack brought to the table with crayons etc...A nice touch! The food was excellent, and was served quickly. Our server was polite and helpful and we will be back if we are ever in need of lunch while shopping again

Favourite of mine, I like the food and fast service. The staff were excellent with the kids too so an enjoyable experience

Amazing place and food, we went here for a date and we staff, service and atmosphere was amazing

I visited this restaurant on 13 June 2023 and was served by a nice lady by the name of Kristina. The food was alright. The only thing that I feel could be improved on is the time spent waiting to be seated. I’d normally find myself standing by the door for 5-10 minutes before someone would notice me and usher me to a table. That happened to me at least 3 times at this particular Wagamama.

Cool place with interesting menu. Service was ok with food coming out a different times to others but the food itself was lovely.

Easy atmosphere and delicious food and beverages Nicky and Maime did an amazing job suggesting delicious food and beverages. The service is outstanding Looking forward to the next visit

Food is presented beautifully and tastes amazing. Will go back for more. Prices are very good for what you get. Service was very good.

Amazing too much to choose from loved it

I love wagamama food. One of my favorite places. Service is kinda slow at the fort even when it's not busy. They also are a hit and miss with special requests - like we wanted no kind of onions in our food and it was full of spring onions. Takes a while to pick them all out...

Delicious fresh food, friendly service, nice clean place to go

Food wasn't great tbh, I had the yakisoba and it was tasteless, also our dumplings were undercooked. Probably the worse Wagamama experience I've had

I think they need more staffing.

Not the best and mains came before starters and my son had to wait for his after us and then both came at the same time, had far better.

Always awesome food and great staff, super quick service and always have a good time here, they cater for big tables too. Juan served us the last time, really helpful and great service, always there to assist.

Not enjoyable. Very spicy food, someone went mad with the chili

Excellent service from Tamas, thank you visited first time today would highly recommend

Worst ramen I’ve ever had in my life. Taste like old rag 🤢🤮 Prawn nori rolls they were not fresh 🤮 Only positive juice taste good 👍

I like to bring my son here. We enjoy Japanese cuisine very much.

Food was great and the waitress was really nice and friendly

If you like oriental style noodle and rice dishes you’ll like the food. Service was quick, efficient and friendly and being within the Fort Kinnaird shopping centre there’s loads of parking availability.

Uncomfortable seating. But food good and staff helpful except in choice of seating for us.

Only been twice but prompt service, great food and reasonably priced.

Strong menu, good service and lively vobes

Quick, efficient service with delightful food! 👌👌👌

First time. Staff were great, service and quickness of food to the table was good. Only winge was food was not really hot enough.

Great staff absolute 10/10 and the food was great to had the firecracker chicken and it was delicious and on the verge of being too spicy for me which is unusual, really good dining experience would highly recommend.

Always reliable but a little expensive as usual

lovely food; great service, always enjoyable food which feels very healthy

We love going here, the only thing is food comes out when it's ready. So you're eating your starter while your main is waiting for you.

Went at a rather busy time. The food was great, and the service was as good as to be expected with them being so busy. Friendly and informative staff. The only thing that was a problem was the bairn launching his grub everywhere at the next table

Fantastic staff assistant and lovely food