Subway Feltham in Hounslow

The food was average—just like any other Subway outlet. I was disappointed to find out that one of my favorite menu items had gone up in price. On top of that, the cookie I got didn't taste fresh at all. What really ruined the experience, though, was the staff. They were rude and completely unprofessional, not even making the slightest effort to be polite. I asked if I could use a charging port because my phone was about to die (I had a charger on me) and they just flat-out refused. I find it hard to believe that a store like this doesn’t have one available. Then I asked for some tap water, and they told me they didn’t have glasses for it. The ones they did have apparently came at a cost. Since when is tap water not free? If you're out of basic serving glasses, that’s not the customer’s fault—I was just thirsty. Overall, a really disappointing visit. I usually enjoy Subway, but I won’t be coming back to this location. I’d much rather go to another branch that actually cares about its customers.

Missing sauce for my dipper but other than that great

When i ordered the food it showed an approx time wait of 15 tp 20 minutes ,once ordered it was an hour to one hour forty minutes,it seams that they only show a short ti e for delivery to get orders

I recently visited Subway in Feltham and ordered a footlong Chicken Teriyaki sub, expecting the usual generous portion of flavorful chicken. However, I was quite disappointed with the amount of chicken in my sub. It barely covered half of the bread, making it feel more like a salad sandwich than the satisfying meal I was hoping for. For the price I paid, I expected a better portion of protein, especially since Chicken Teriyaki is one of Subway’s premium fillings. The taste was fine, but with so little chicken, the experience was far from enjoyable. I even asked the staff about it, but they simply said that’s the standard portion. If that’s the case, then Subway needs to review their portion sizes because this felt like a rip-off. On the positive side, the veggies were fresh, and the staff was polite, but that alone doesn’t justify the lack of value for money. If I’m paying for a Chicken Teriyaki sub, I expect a fair amount of chicken, not just a sprinkle. Overall, I left feeling unsatisfied and unlikely to return to this particular Subway location. I hope they improve their portions, or at least offer a reasonable add-on option for extra chicken without an overpriced charge. Until then, I might think twice before choosing this Subway again.

the man who delivered the food to me was very polite and courteous

Absolutely abysmal they should be embarrassed

Incapable of following a check of what was ordered. Order a footlong and only get half. Doing customers out of money is ridiculous.

Food a bit cold but tasted great

Wrong drink was delivered wrong cookie was delivered wrong crips delivered and half the salad was missing I look forward to hearing from yourselves in regards to this matter

Finally a subway that gets things right , unlike that joke of a subway in feltham

The food was cold and the way they prepared the subway wasn't what we ordered (half of the salads were missing). The chicken wasn't fresh either. We couldn't even finish the subway.

Food never even arrived! Delivery driver was rude and refused to give me my food because he wouldn’t come up to the first floor

the bread wasn't toasted and no cheese as requested. breads gone soggy

Not yet delivered but it’s showing delivered and money has been debited

Didn’t like the owner of this franchise of Subway. He was more bothered about cutting up a potential customer and stealing the parking space than getting a customer. Will not forget how rude he was. So I didn’t buy anything obviously.

Couldn’t eat the subway ended up in the bin cold ! bread was hard just disappointed

Bread was stale, no cheese which I ordered. Basically inedible and threw it in the bin. No refund either from just eat as they wanted a picture. Not digging in a bin to prove how bad the food was. Avoid!

Nice and fast service thank you👍

Deliver driver rude and delayed delivery.

Anjali is super lovely and friendly and very efficient

Great delivery on time and don't worry about late :)

Good and quick service Friendly staff

Food arrived over an hour late, was as cold as ice as they make them fresh. Will not be ordering from here again

churros we're not edible at all

I was given the complete wrong order , it wasn’t my food, it’s someone else’s food, I’m very hungry and I have nothing as I’ve been given the wrong order

The sandwich was too crowdy and too much sauce, all the ingredients were falling off, the churro was very chewy dry I though it in the bin, and no caramel sauce ???

I would like to actually receive the items

Did not receive drink or cookie inclueded in meal ordered

Made wrong food and had items missing

I like to go on this subway because the staff of this is very cooperative and I like to their suggestions. I am going there once time every week because it's near to my job, when I am taking with staff always I am feeling stress free. This subway have good customer service along with quality of food.

All food Very very cold and given the wrong drink

Entire order was wrong - my order git mixed up with someone else’s order!!!

My bottle of coke is literally warm i order hot meal and a cold drink but the coca cola comes and its warm, simply unacceptle

Tight the potions keep getting worse, asked for extra onion, and told me now

Harsh gave me excellent service

Wrong order delivered, out of pocket, and unable to contact Subway. Extremely bad experience.

didn’t put any cheese on my Sub

Excellent customer service and professional staff

Wrong chicken in order, very little cheese even though I requested it and asked for toasted which I was hoping would be for more than ten seconds just very disappointed again, the prices keep going up but the quality just keeps getting worse

This Subway is actually Hanworth. Staff here very friendly and helpful

Waited 20 mins over delivery time

I see that delivery bike (cycle) man is busy with lot orders in bag

Great customer service, efficient and friendly.

I’ve been given the wrong sandwich

Turned up cold and missing items

no veggie delite in my sub, driver took ages to get here not happy want a refund

I've been to this place for few years. The disappointed was no hot available. I bought a footlong sub force me to get cold drink. The staff very unprofessional .Should not work in customer service with such bad attitude.

Eggshell broken in Sandwich. Gross! Absolutely no care Taken. Never again.

it was the wrong sandwich and the wrong drink I threw them both away I lost £11 pounds for bad service.

nindani and amar give us great customer service food was fresh. 10/10 over all

Bad customer service, I don’t recommend them

Food freezing cold and not nice at all

Had to remove the Jalapeños on both orders as didn't ask for them hence giving 4 stars on quality and service. Other than that it was beautiful. Delivery was brilliant.

Asked for meatball footlong toasted and it wasn’t, was dry and tasted like the meatballs had been sat there for days. Wedges were cold

Food could have been warmer but service and ordering was top notch.

The person on evening shift he is very rude and use to argue with me always i suggest to any never go there in evening time disgusting guy

Good customer service... specially Komal and Anjali. Everytime these people serving with a smiling face. I like to eat there. It's a good place.

Always brilliant service from Satish and Anjali. Every time i go they serve with a smile and both are very efficient. The sandwiches are always fresh and the place is very clean and well looked after

Nice Place And Well Being staff.

Great service and great people!

What has happened to Subway???? The stuff was unbelievably slow although I was the only one in the shop, the training was most likely non existent as once slightly unwrapped the sandwich just fell apart 🤦‍♂️ Super dry bread below average taste in general. Where’s the old subway where sandwiches were done in 2 mins, tasty moist and super nice. Also I’m not sure if it’s this branch only, but since when you can add ingredients and build the sandwich your way??? Awful experience

I was missing chicken in my chicken tikka subway

Everything as requested thank you

Great Service ! Lovely foo and very hygenic. I always come here whenever me and my brother are hunger.

The Lady Staff(Anjali) is an excellent staff and very friendly.

I had good experience and I want to go there again and again all staffs were very to kind to me ❤️❤️

Good quality and fresh food.... Good costumer service... I like to eat there.

Delicious food and quality service. Cheers 👍🏼

Great customer service and quality food, thanks

Quality of sandwiches, speed of service, ambiance and customer service was excellent. And Salads were at it best

My food is COLD. The driver took a very long route and this has resulted in my food being cold

Bread tastes stale , no cheese even when i ordered cheese , failure of a sandwich this time from the subway team

Gross, never again. The problem when these restaurants are subsidised is that they don’t care about providing decent food, all the care about is profit. So you get poor quality cheap ingredients. Last time I came here the drink was warm, this time the bread was stale. I paid £10 for a footlong sub, drink and tiny pack of crisps.Who wants to pay £10 for a stale bread sandwich. Overpriced and low quality. Avoid. No wonder it’s always empty.

Delivery was on time, food was really bad- toasted stuff not toasted warmed but not toasted, stuff we didn't ask for in the one sub and stuff we did ask for wasn't in either of them, bit rubbish innit

Delivery took 50minutes when the shop I ordered from is a 5minute walk, every piece of food I ordered was cold. The sandwiches were crushed also. I’ve ordered from subway many times & I have never had any of these problems before. Terrible experience.

It's way expensive to get it delivered

Absolutely disgusting animals cant even practice basic food hygiene and serve food with hairs in it! Absolute tramps.

Bread is rubbery not toasted no cheese

Tasty and crispy, came on time as well thank you

The driver got lost and i had to contact the subway and just-eat in order to tell the driver they were at the wrong location about 2 miles from me. Eventually they arrived… 30 mins from the original ETA.

subway was burnt, and barely any sauce, si dry and crusty, couldn’t eat it :(

Took quite long and food was a bit stale

Toasted when I didn’t want it toasted, the lettuce was brown and no cucumber not happy

Food came cold, driver didn't close the gate when I asked him to, when he found it closed in the first place

Went to the wrong address, food came and it was cold due to the lateness of the order.

I bought two baguettes had cut in two halves charged for for four. I asked why charged for four service man said this is our company policy and carried on arguing. I will never be going back again.

It took forever for them to make it at close to closing so you thought it would be quick , my nachos were burnt and the sub was cold

Sub was good but potato chips not so good

Soggy because my driver was very late

It was awful, chips and hash browns were cold. 6inch sub was squashed and gooey.

There was a missing sub and only fries

Was delivered in a matter of minutes!! GREAT DELIVERY DRIVER! Food however.... subway very expensive i cant afford it but its my little 1s treat for the month & he's never been so "cheesed-off mum" as he put it. His hash browns were stone cold & required re-heating. And the nachos... Horrendeous to put it bluntly- Again they were cold & I think staff forgot to put the rest of the ingredients as it was basically a big box of dorito's, a very expensive box of dorito's. I could have brought 3 bags of them for the cost of SHARING NACHOS. There was the tiniest bit of salsa under a pile of nachos & tightest sprinkling of cheese EVER!! Husband was about to return nachos to subway lol he took photos instead. Usually though, this subway is fantastic but on this occassion it wasn't so great, very disappointing I'm afraid. Our sandwiches were nice though so that's something!! But my 5 yr old didnt pick sandwich & unfortunately all his food choices were cold & horrible so off to McD's to feed him :-(

I ordered six items and received one item and that was even wrong. Absolutely unbelievable I have had so many problems with just eat this will be the last time I use you. Make sure the full amount of money is refunded into my account. I have never seen so many incompetent people in one place at the same time.

If delivery time says 15-30 mins I expect it to be that rather than me having to call the restaurant because of no communication. My food is freezing and inedible

Haven't had a Subway for years as the first time I did, it was stale. Tonight's wasn't stale but the chicken breast one I had, was freezing, as if it had just come out of a fridge. The hash brown bites looked well cooked however were not crispy but soggy. Don't think I will be having another for some years!

Ordered in store veg delight 1 foot long, Did not prepare as we asked for. Handed over cold, stretchy bread, not even dressing which i asked to put in. I was in rush to join back to work, couldn’t take it back. Never had this service in past. We are quite frequent buyers as working in neighborhood . Disappointed

Didn’t expect for it to be so quick and driver was very kind

Food was cold bread tasted stale and the driver stopped at a place far away from my house for 5-7 mins then starting riding again towards my address Did not enjoy

I ordered cheesy bites and I didn’t get them…

Cheese bite are cold and inedible