Subway in Gateshead

possibly the worst made sandwich I've had the misfortune of buying, with my hard earned money. staff uninterested and just threw and whipped my sandwich together, not bothering to even glance at it as they're occupied with conversation. didn't even get a receipt. easy to access site though I guess, shame it's not worth going to.

Nice service by staff... Keep going and all the best...👍🏻❤️

the meatball salad box tasted of a cleaning solutiooil and meatballs were vegan not the right ones.

Ordered at 15:45 phoned shop at 16:20 order had been made but no driver had turned up and didn’t get delivered until 17:35

Gave me a plant patty with none of the salad or extras I requested. They also gave me the wrong drink AND gave me chicken instead of chilli cheese bites. How do you get an order SO wrong?

Ordered Submelt which pay through nose for. Sent a soggy regular soft sandwich that are a lot cheaper than the pressed sandwiches. Awful

Ordered nachos was literally giving a bag of Doritos and a drink cup filled half way with cheese

Young lad served me at about 3.45 07/09/24. Really polite, friendly and efficient. Well done chief

Ordered a wrap and with it I got a giant clump of hair. Massively unsanitary and put me off eating it at all

I definitely wouldn't go back. I ordered a salad box they only put two very small scoops of tuna on and very little salad. I had to go to the supermarket to buy more food.

Yet again they leave stuff out my order this subway is getting so bad lately

Half the stuff is missing missing what a joke

Says it’s delivered but didn’t even show up

Food arrived freezing and I specifically selected for both subs toasted. Also both drinks were warm, won't order again

Not happy with service. Didn’t even get what I asked for!

Food was cold, missing sweetcorn on one of the sandwhiches and sent the wrong drink on one order and the wrong crisps on another

I ordered 6inch sub saver nacho chicken(its only with nachochicken,chesse,lettuce, tomato, southwest sauce)price is£2.99.i told him I don't need tomato,so he charged me £4.35 because not to add tomatoes,after lot of argument, i got balance money back,I don't know what logic is this,if we have to avoid something thing, have to have pay more?worst sandwich and experience,i never go back to that shop again.

Entered and the member of staff was taking a phone call, I didn’t mind as they wrapped up quickly. But during the toasting stage of the order they take another call! Subs were standard but staff not too welcoming

wanted one of the sandwiches toasted which states on bag however wasn't toasted and poached egg wasn't even cut with sandwich was just thrown in middle of sandwich hole

I had a great experience at this Subway this morning (4th April). I was a bit finicky with how I wanted my tuna sub but the guy who served me was really nice about it. I didn't feel like a bother, I left happy and my sandwich was great.

Asked for coffee. The guy spoke to me very quickly hoping I will not understand as I am a foreigner and filled my cup of coffee to the brim. Not sure what he tried to prove me.

Rotten!! sandwich not toasted smashed to bits looks like it's been smashed all over the place wrong crisps! wrong pop! Wrong Cookie place wants closed if you can't get a simple order correct for the price it's disgusting!!! Outrageous!!!

Bot a single item correct on 2 orders drinks sandwitch sided and cookies every single thing was wrong. It's not hard making a sandwitch clearly incompetent staff

subs were were a mess it looked like a child had made them and had no knife it looked like bread was ripped apart not cut shocking for how much they cost

Not what I ordered! Disappointed not to receive my Italian BMT as I ordered. No apology or excuse made! The service is usually a lot better!

was freezing cold, half the fillings were missing, wasn't toasted like I asked for and had two different random breads to make a footlong. pop was warm and cookies weren't what we asked for said on the bag we got a extra one as its not what we wanted, wasn't there

meatballs tastes way different bread was burnt worst subway i’ve ever had

Use this subway all the time. My 3 year old son needed the toilet so I asked the staff member and he said sorry we have lost the key, literally a second later the female staff member gave me the key for the toilet. Today I visited again and my son couldn’t use the toilet because they’ve lost it again apparently 🤥 I totally understand they don’t like the kids coming in and making a mess but this was a 3 year old toddler we are talking about. Won’t be spending another penny in here.

Had a good experience in this subway. Ordered a tuna salad and a margarita slice after a long 12 mile walk to Birtley and back. It was just what I needed to refuel myself after such a journey. Great customer service and all the salad was fresh. Got talking to one of the staff about my walk and had a good conversation. The salad tasted amazing and the margarita slice did too. It was a place that I felt relaxed in. 10/10.

And not the restaurants fault either, according to the app. Apparently Just Eat couldn't find a driver, at least not until I started chatting to cancel the order. So, now I have a cold 'hot' sandwich stuck to its bag. Well done, guys.

Delivery driver very polite and delivered within good time. Thank you

Cold, bread falling apart, waited 1 hour 30 minutes for food, my crisps wasn't in my bag when received it, shocking service, I have used them many times and won't be again.

Sandwich just chucked together missing extra cheese and extra meat that was paid for wrong crisps also just chucked in. Don’t waste your money.

Just wish they would deliver the front way

Delivery time was spot on. However ordered crisps in both meal deals and no crisps arrived and wrong drink came with one of the meal

courier was at subway for about half an hour. Finally came to my door and said if he couldn’t find my address, he was going to eat my food. Nice driver.

Got some Nachos today. Big mistake, received a box half full of doritos, teaspoon of salsa and couple shreds of cheese. They went straight in the bin 🤨

First of all, i had to wait 5 min befire i order. I ordered big cheese steak. 8.19 pounds. I ordered the most expensive one and could not add other lettuce or other ingredients like tomato. What a shame. Also, after toasting bread, it stick to the oven and made all mess. My sandwich is stick to the paper and it is weird and horrible menu Don't recommend any of this It is bad bad. Paper cover stick to your sandwich. No vegetables. Not worth the money

Food is freezing cold and hash browns missing from order. When called the restaurant they said the toaster was broken and all was covered with chipotle sauce to cover the fact that there is no marinara sauce

Ordered a footlong meal deal didn’t get the drink or crisps the sandwich wasn’t cut and meatballs where hard the sandwich looked like it had been thrown off a wall before it was slung into a bag overpriced and was vile disappointed

They put a cold drink in with hot food which cooled it all down and made it soggy

Completely incorrect food sent out, rang the restaurant, they refused to fix and redeliver, they said to come in to the restaurant tomorrow and get a refund but that they refused to refund and redeliver in the way the food was ordered

Twice out of the last 3 orders, they have not supplied all the items, will not use again

Stingey small portions. Nearly 8 quid for a salad and there wasn't really much in the box. Also wish just eat would let you add more than one sauce

Just been in with my daughter, and the guy behind the counter was lovely, so friendly and happy! He needs a pay rise good guy

Didn’t receive most of my order… not impressed and will be receiving a refund.

Missing strawberry and cream cookie, got 7up instead of 1.5lt tango orange and wasn’t told, ordered toasted food and came cold

Sandwiches cold like they hadn't been toasted No salsa on Nachos, and a terrible portion Missing a bottle of Pepsi Missing both cookies

Subs were not melted cheese or toasted, I paid extra for dips, not recieved, one sub came half open and wrong crisps were delivered

Where's the cheese we paid for? Shouldn't accept orders if you don't have the stock to fulfill them.

Gave me the wrong crisps and cookies. Didn't even bother to cut my footlong in half, would have took them all of 5 seconds but they couldn't be bothered. Do not recommend.

Asked for Olives and no Jalapeños but got no Olives and a lot of Jalapeños

Neither of the sandwiches were toasted and one was missing cheese

They forgot cheese and meat in my salad

I ordered a big breakfast the one with the eggs and half the ingredients were missing. And when I tried to contact them no one would answer the phone

Missing items as didn't know how to complain but what turned up was nice

Used to be a good, cheap way to have food to go, and now it's outrageuosly expensive. For the same price as a ***Basic*** sandwich, you used to be able to get a Mega Meat sandwich. For reference; Mega Meat was essentially an Italian BMT (Now called Deli Meats) and a Meatball Marinara smashed into 1. Also, the price is about £9 (Meal Deal), way too expensive for a light meal.

Order two salad boxes, the box was packed. Was lovely and fresh. The guy who delivered was very polite and pleasant.

Honestly, I don't understand how you can't read instructions correctly. Orders nachos with no jalapeños = put on loads of jalapeños and no salsa. Gets a substitution for meatballs and fails to put on all of the other ingredients. Fails to send full order has cookies and a drink missing. driver decides to pick up more than one order, so food also arrives freezing cold.

Missing item muffin was missing I ordered 2 and recieved 1

I had the worst day of my life on may 23rd, and by chance met A truly Remarkable and Kind Man, who showed me kindness and gave me aid and helped me in my hour of need, and I am forever in his dept.

Sandwich was covered in chipotle sauce that I did not order or want.

My order was wrong, I was given 2 of the same sandwiches even though I had ordered 2 different ones which was shown on the receipt.

I didn't get the meatballs I had ordered. Other than that, great service and order. The payment did get taken from my account. How do I got about claiming the money back for the the item I didn't receive? Thanks.

No double cheese as requested and paid for and no pot of southwest sauce also paid for. All items although toasted cold on arrival due to multiple deliveries (as tracked on app) by driver

Missing cookies from both of our meal deal orders - The cheese bites were stone cold too. Called the store to ask where our cookies were, I was told that the store had stopped doing them for the day. The store knew this when our order was placed. Instead of calling us to offer a partial refund or an alternative, they simply scribbled on the back of the receipt "no cookies, sorry!" Never had a company tell me before that they're simply not going to supply what was ordered, especially after money has changed hands. They told me to contact Just-Eat to get a refund, and that Subway would do nothing to refund me themselves. Absolute joke. Don't order from here unless you're prepared for Subway to simply not fulfill your order, and for them to tell you to go f*** yourself when they don't give you what you've paid for. If Subway is not prepared to provide an item on the menu, it shouldn't be on the menu. Absolutely pathetic treatment by such a massive company.

Didn't ring to ask whether I wanted a substitute to the plant patty, just gave me the plant steak instead and I don't like the plant steak

Ordered hash browns. Got a box of soggy sliced potatoes. Paid for dip and they fill a quarter of a tub. Sandwich was covered in sauce impossible to eat. Sent the wrong cookie.

I DIDN'T GET THE BOTTLE OF PEPSI MAX THAT I PAYED £2:99 FOR AND THE SAUCE ON ONE SUB WAS WRONG!!!! NOT IMPRESSED AT ALL.

Italian B.M.T.® Footlong was missing . DORITOS® Lightly Salted Nachos (V) was missing entirely despite being charged extra for it. They sent a small bottle of Pepsi instead of the 1.25L bottle despite being charged extra for it.

Great experience, made up for previous errors majorly and overall lovely service. Pleasantly very surprised! Thank you!

Horrible the food was disgusting the sandwich was the wrong bread and the filling was half messing and no drink was delivered. Asked the delivery driver and he said they don't give you drinks with your orders anymore I called up to asked about the drink and the man had no idea what to do or say definitely not going there again. To be honest the food was cold and filling was piled up in the middle how can you mess up a sandwich so bad?

Ordered 1.25 l Pepsi and only received 500 ml

Missing items, incorrect items.

Order from here to receive no chicken or cheese on the salad. Phone up to ask for new one to then be hung up on and told to order a cookie for another salad. Ended up going to the shop as they couldn’t send one out

sandwich was cold, barely any fillings, no double cheese, untoasted, and the bread falling apart in my hands one of the worst subway experiences ive ever had, go somewhere else.

I came in on Saturday 18th of March around 5:30pm. It's really great to see Subway take action in hiring people with special needs! This is a cause that is close to my heart, and the young man who served me made a great sandwich, especially considering he was on his own. Will definitely be back!

Nice food but people aren't good

Food was terrible. Ordered nachos and there was no salsa on them! Total disappointment

Wedges cold and crushed. Sandwich bun was in prices and look like it has been squashed. Poor

Amazing customer service and both subs were amazing.

The food hadn't even been heated up. It hadn't gotten cold, they just didn't bother to heat it in the first place. So the cheese bites were completely inedible, and the steak and cheese sub was fairly unappetizing too. They also forgot to cut the sandwich... At this point you're not even trying.

Food was lovely just toasted too early, was barely warm when it arrived.

Considering it was only toasted it still arrived warm. Delivery driver was great Considering I went to the wrong side :-). All round good after a long day travelling :-)

Fantastic service, thank you very much

Paid for double meat and double cheese and haven’t received it and also just hasn’t been toasted like I asked

Was missing items from order 2cans of pop 2x cookies and 1 crisps how can a place get an order so wrong

Absolutely disgusting when you specifically order on line stating what you would like on your sandwich only for it to be delivered freezing cold and with everything on it you didn't ask for definitely will never order from them again

Wedges were hard and not cooked properly, barely any seasoning, they missed one of the sauces from the order as well as forgetting to put on the jalapeños we asked for on the nachos. Not impressed at all

HaD enough of receiving food that's wrong !! ... Will never order again ... ordered a salad and wedges... salad had no sauce and was missing poached egg which is a paid extra and the wedges are like ice ... hard and freeing cold literally they had no seasoning and sauce stopped on top like someone didn't care normally the sauce is in a pot but hey someone clearly hates there job here so thank you but no thank you !!

Meatballs were stone cold and rock hard... wouldnt even give them to my dog 🤢

Missing items wrong items and what did turn up was damaged as the driver had a crash on his bike 2 sandwiches and a box of nachos flattened

But no cheese was added like I stated I wanted

Wrong bread but otherwise great

excellent customer service and food came on time x

Both sandwiches were missing items that were ordered, and no way to contact the restaurant after ordering to remedy this. Will be avoiding trinity square in future.

Order was wrong. Got the wrong filling, and wrong drink. Happens anytime you order from that particular subway

Food absolutely freezing and went straight to the bin. Waste of money

No lettuce even though it was the only thing that was asked for

Specifically requested the drink not be put in the same bag as the sandwich. That request was ignored and I ended up with a luke warm sandwich. Other than that all was fine.