Subway in Lancaster

The customer service here is TERRIBLE, i am a frequent customer here and i have not met a single KIND employee who made my experience enjoyable. One employee in particular, a white, ginger, male, is particularly rude. He has frequently messed up my order, and when i politely ask for something to be fixed or for a drink that was forgotten about, he is incredibly rude about it. He asks each question with such a harsh tone and also mutters his questions, making him difficult to understand, and when he repeats himself he speaks with an even more disrespectful tone! He has no manners or people skills. I happen to love the food, which is the only why i keep returning, even though the staff clearly have not been trained well enough.

Fabulous! Subway have really stepped up how the food is delivered. All in boxes so travels well! Quick delivery too. Thank you!

Sub was very dry not enough meatball sauce

Subway totally failed to include our house number on the details for the delivery bloke. He phoned me to ask.for our house number. Crazy waste of time!

I would have liked more lettuce but I always do. In every other way it was totally perfect and the driver was lovely.

Hardly no fillings not much sauce about 2 pieces of onion terrible, church street subway a lot better gives lots of filling lots of onions sauce ect looks like a proper sub don't go to penny street one there awful

NEVER ARRIVED. WHY DID THE DRIVER HANG UP ON ME AND SAY THAT THEY COULDNT FIND THE PLACE. THEN THEY MARKED IT AS DELIVERED AND I CANT CONTACT THEM ANYMORE???

Fastest delivery I've every had. Well done (I ordered again because the previous one never arrived).

driver delivered to the wrong address, and didn't even inform me. I had to go down the street until someone came out of their house with it for me.

Parking if lucky. Charging for a bag not mentioned.

my order hasn’t been delivered

Paid £1 for parking to get breakfast, no gluten free bread, no eggs, no wraps. At least I can eat the parking ticket

Great sandwiches, you can choose your own filling. Nice coffee too.

Don't get how it's all cold but was delivered on time 😅

food cold driver late not happy

Absolutely freezing snd not been toasted so can't eat!

Ok not sure whats happened with subway there good is good but pacaking for takeaway needs looking at the items arrived squashed lacking a bit of salad since there menu has changed ive used less as you dont get wjat yoy pay for and almost double the price you pay in the store itsself or it appears that way

2nd time I've ordered a meal deal 2nd time no snacks and no drink... double checked both orders definitely not gotten what I've paid for

sandwiches were cold despite asking for toasted, barely any salad on either sandwich, delivery driver had a horrible attitude and made me walk 15 minutes to him as he went to the wrong car park. the delivery driver also kept hanging up on us while we were trying to find us and was incredibly rude to us.

AVOID - AWFUL CUSTOMER SERVICE. Went in to claim the 4.99 footlong offer which the app said was for ANY sub. Ordered mine and the worker said I have to pay an extra 1.20 for bacon. Questioned them on this and they couldn’t give an answer. Expected them to waive the 1.20 but they clearly haven’t been trained and so she said it’s 6.19. Extremely poor.

I wouldn’t order from subway again for delivery the food was stone cold and the sub was hard when it arrived the delivery was on time which was the best bit

Ordered 3 chocolate chunk cookies that we didn’t get.

Been having tests in hospital and called in Subway and enjoyed the new festive sub and the new festive cookie. Awesome.

Tried a new sandwich and thoroughly enjoyed it

Thank you. Friendly delivery driver.

Good food ni Elyade and packaged few mins for delivery but no biggie

Sent the completely wrong sandwich I ordered a 6 inch steak not toasted , I received a toasted sandwich with ham and pepperoni , so I had to pick off the pepperoni as I don't like and didn't enjoy the rest as I don't really like them toast 😞..

Toasted sandwiches completely cold!

Delicious food, all good thank you

My food was cold and my choc chip cookie was missing

Delicious food, vegan option outstanding, delivery on time, very pleased wth everything, thank you

We order our food at 14:32 and it didn’t arrive until 16:40. We rung the store and they said that they was waiting for a driver to be assigned.

The delivery time was originally 2.30 pm but a driver wasn't assigned and I received the order at 3.20 pm. I don't know if this is a Just Eat error or Subway either way it needs addressing. Thank you.

I need a refund on this order. Fries, hash browns, and chicken stone cold and hard. Tuna footlong was sent as six inch. Apart from the above the salad and other sx inch were fine

Lovely fresh breads and delicious fillings, thank you

Sides were slightly cold but otherwise good.

Pretty much what you would expect for the average subway. About seating for 20 people, near town, and takeaways.

had the salads from here before and they were lovely but this time well lets just say i wont be getting again

Very quick service from order to delivery shame there’s only one tomato and piece of cucumber so salads are mainly lettuce which is very fresh to be fair 🙄🤣

Didn’t put any meat in my sub it was just salad cheese and sauce

Arrived on time but the app confused the driver and caused him to ring a different person which led to a brief dispute. No issues in the end however but it is rather upsetting to be yelled at on the first phone call.

One sandwich was missing ham and cheese and the extra cheese which we paid for. The other sandwich was also missing the cheese. The salad was also brown on the edges so had to be picked off it wasn't fresh.

meatballs were hard and dry, like they'd been left out too long. the veggie patty was rock hard, food wasn't hot

The delivery driver was super nice and friendly

Great food and service. Decor is abit dated

Food didn't arrive rang subway just says get a refund from just eat! I didn't want a refund i want my food! Really disappointed 2 hours of waiting for them to just say that! 3rd order now the have messed up!!

I didn’t get what I ordered, the order was incorrect

No cheese on food despite me calling to ensure it wasn’t missed off like last time

Perfectly friendly staff. One of us is a veggie and noted that although staff did change their gloves for the veggie option there were quite a few bits of meat left lying on the prep counter. Otherwise lovely food.

Food was massively skimped on, kinda had to look for the meat on our subs! I recommend going elsewhere

Didn't follow order instructions. Ordered two chicken salad wraps and clearly specified which one was to be toasted and which wasn't. Both arrived toasted (so my autistic daughter now won't eat it). Nothing was labelled either so I had to pull the wraps apart to find which one was which. Ordered large potato wedges, I don't think what arrived could even be classed as medium! The said wedges were soggy and undercooked. I'm very disappointed for the price I paid and won't be ordering again from here!

The restaurant actually phoned due to me making an order ordering cheese and switching it out for another style of bread. Came and one of the best ones I've had. Many thanks

Decent sandwiches but the bird doing sandwiches has hairy arms bro, kinda put me off but was still leng

Had the standard sub with flaming hot nachos, nachos are my favorite thing in subway and they were put together by stevie wonder!! Shocking

The food and delivery time was great but the delivery driver was rude.

My salad came drenched in sauce. It was really disappointing.

Didn't receive my refund. Service wad terrible... currently waiting on refund

Brilliant service from the driver very friendly.

Wrong drink and no salad on my sandwich…. I order the same thing every other day and there’s always something wrong..

My steak n cheese sandwich is lettuce with the slightest sprinkle of steak.... ridiculous

Ordered the nacho chicken sandwich and the steak nachos , the sandwich all though a bit dry was decent but the nachos were unedible they were soggy and didn’t taste of anything , I understand that it gets delivered and the salsa is on top of them but just overall really bad quality for the amount I paid for it

Poor quality. Did not enjoy at all

Lovely fresh food, tasty and quick delivery.

Food came cold on the last minute, seem to have been thrown together and then...ca

Friendly driver, helpful. Delivery was early! Excellent food as always!🤗🤗🙂

Found a piece of a twig in my sandwich which was supposed to be hot but was stone cold. Couldn’t finish the rest.

We ordered at 5:42 pm didn't receive our food till 8:15pm it was absolutely inedible almost like it was made when we originally ordered and sat on the side until it was delivered over 2 hours later

Do the staff ever change gloves. I am stood watching in disbelief they have served someone before.me, used the till and are not making my meal. They never change them its disgusting

Nice subway, really clean and friendly staff. Good location.

Was nice but think the bread got toasted for too long it was like biting into a brick

Excellent well packaged food. Quick delivery time. Food was nice and hot. Thank you

Not drivers fault it was late he was amazing it was stupid just eats fault assigning us a driver to late he deserves a pay rise it’s disgusting what you pay your staff thank you driver you deserve better from your employers

They forgot to add 2 items to the bag when delivered. Called up the restaurant, they did not say sorry, all they said was to ask you for a refund. This is not a good service.

The sandwhich never had any meet in only salad!! All spilt out all over the box save everywhere

Staff deserve a pay raise it’s clear how much effort there having to put it because of how drastically understaffed they are

Delicious and quickly delivered

Food was upto usual subway standards. However, we did not receive the drink with the meal deal and we didn’t receive the additional drink that was ordered. In all it was a very expensive lunch!

I order at 14:49 and got my order at 16:15,the driver was riding so I asked him what happened and he said oh I had a problem with my bike.guess what mr driver next time cancel the order and fix your bike,people are ordering food because they’re hungry,they have kids,and we pay a good fee for delivery

Waiting one hour for 2 sandwiches. The food was cold!!!!

There were 3 Items missing from my order : one packet of ready salted walkers crisps. One one vegan cookie and one mountain dew 500ml. Please can I have a refund? Thank you.

Food delivered was not the food ordered - only one cookie and no salad in one of the subs

Perfect service, great sub. Wonderful driver.

The meatless meatball sub was awful. It wasn’t meatballs but vegan chicken as apparently they don’t do the meatballs in this store. We weren’t told about this so we had no clue what this was when it arrived.

Food was soggy, very little contents in the salad not worth the price at-all.

Lovely, especially as this time I chose the milkiest coffee.

Food was cold. Nachos were dry, hardly any sauce.

Items were missed from the order.

So I asked for the wrap toasted, meaning the meat in the wrap toasted, not the entire wrap complete with lettuce and tomato. I've worked at Subway before and know that when someone wants a wrap toasted it means the CONTENTS not the whole flipping thing. Was left with a boiling hot wrap with soggy and wilted tomato and lettuce.

Didn’t receive tomatoes in my footlong as I ordered but otherwise I’d be willing to eat from there again

Great that you can track your delivery driver, but lovely food too.

Great earlier than said so great

Completely messed up order and when rang up to complain they were really rude and unhelpful

Completely squashed and inedible

Cross contamination for gluten free bread need more training on guten free and ceoilac disease

I ordered a footlong spicy Italian and got a 6 inch, not happy I want I refund

Salad was not full enough and had items missing, sandwiches were Ok.

Nice and tasty food. Slight issue with incorrect charges at the till but this was soon corrected. Would return again.

I am very disappointed that I was not called to say that my food was here. Instead it was delivered to the restaurant next to the hotel I am staying in. bad service.

Asked for no jalapeños on nachos and had on and barely any salsa or cheese on them might aswell got a bag of crisps

Great quality food. Arrived piping hot and only 20 minutes from order to deliver, amazing!