Subway in Wakefield

So went there today and was made to feel so bad I got a tub off meat balls and asked for afew gherkins on top to be told no they don't do that even offered to pay for em the woman was so rude and let other customers know with how she spoken to me customers services she had none I will never return here staff need a talking to about how they treat customers 😒

Staff unwelcoming and rude whiles serving.

Lady was cleaning till we walked in, then went behind counter to make our order. Could only have 2 choices of bred, no option to add any salad items,lady said we couldn't have jalapeños added after sandwich had been toasted. Worst subway I've ever had, 22 quid for 2 piss poor meal deals plus lousy service from the cleaner. Short asian lady shouldn't be serving. Will not be using again. Whole idea of subway as I remember is have it your own way. Couldn't believe I didn't get the option for any salad toppings at all. Absolutely disgusted with both product & service....

Went for gluten free but told by unwelcoming staff that it runs out

I had gone in today the 10th July 2024 I had requested the chilli heatwave nachos as I enjoy them from subway well!!!! Not today I didn’t he said to me cheese and jalapeños I said no thank you only to be treated with a disgusting look from the guy who I think may be polish not quite sure but anyway I said I like to have my own assort of toppings as I am an odd person when it comes to food and he replied with in a rude tone you are not having your own toppings or I’ll charge you double!!! DOUBLE FOR SOME TOPPINGS???? I then always requested that I would like southwest sauce on my nachos then got told they were gonna charge me for sauce!??? I’ve never had this issue at any other subway until today! My nachos r freezing they should be red hot I’ve barley got any salsa on them and the tiniest handful of girkins I’m sorry but this is a joke!!!

Absolutely disgusting. Ordered a bacon and cheese sub and received a dry, cold stale ‘bacon’ sub. Inedible and went straight in the bin.

Absolutely shocking! I ordered on uber eats. I ordered lettuce on my sandwich- there was no lettuce. My chicken was frozen- there was actual frost on the chicken. It was inedible. I rang the store and the lady that answered basically told me to speak to Uber eats. How is this resolving the problem? This shouldn’t have happened anyway. Who serves frozen chicken to a customer? I’m shocked. Go to a different subway!!

As a window cleaner i travel around a lot and eat at many different places. This has to be without doubt the cleanest subway iv been in, i go out my way just to use this shop. The salad could not be any fresher than here. The girl behind the counter should be the standard for all subway stores. Super friendly while very professional and always with a smile. Very well run by the manager. Rare i post such good reviews but this place is absolutely deserving.

Very rude woman it's a chocolate éclair not cream

Food is tasty enough as long as the bread isn't stale (which has happened to me a few times). Service is ok. Lacks any atmosphere as there's no music. Front looks a bit run down and grubby. Cold inside. Check your rewards before you go that you can redeem them here. App keep losing my password. Parking can be a problem. Watch out you don't get run over by the people coming into the street as you cross over as drivers don't see the no entry sign or follow the one way.

Food and service was disgusting refused the sandwich.. the girl behind the counter was rude and started mopping floor at 6.30pm when they don’t close till 8

A place to grab a quick bite and nicely located

if you can’t handle people you should not be allowed to have a customer facing job. Gail was the rudest person I have ever encountered at this subway. not only was our bread cut with a dirty knife she was very abrasive in how she spoke to me and my partner and made us feel very uncomfortable. she finished the order and asked me to pay before i was finished, when i then said i would like some cookies she paused, sighed and rolled her eyes. I can’t imagine how she believes it’s okay to speak to people like that.

Clean. Food, staff, service always excellent.

It's like everyone who works here have brains smoother than silk. Absolutely incapable of following instruction or even correctly heating food. Stop hiring retards

Fantastic service, the staff were all really attentive and friendly, they were patient too, with myself and others who could articulate what they wanted. The food was crash and very tasty.staff informed me of offers and attempted to upsell, but didn’t get grumpy when I refused. I would highly recommend this subway store, it’s not the first time I’ve been here going to or from a site visit. Staff were still smiling after some customers had been ignorant towards them which is highly commendable. Very happy with my experience today.

Bit expensive for a sarnie now. Nice but I don't think it's worth it anymore

The place was clean, tidy and the staff patient when we hesitated overvour order, then helpful, polite and can't fault the experience.

Didn’t go in but looked very nice and modern.

The service was fine but i think it should be advertised if ham has flavours, i had to take all the ham out of my sandwich .

Very welcoming and friendly staff, well done 👍

The staff are incredibly rude. The small (large) one especially. When I asked for something I was met with no and when I asked for something else an eye roll and a sigh like I asked for the world from her.

Our nearest Subway and amazing team! The team are efficient, knowledgeable and always have a smile on their face.

Recently added a new menu with the Subway series, with fixed ingredients. Pretty good selection, but of course there's still the create your own option. Where I went to no longer offers spinach, which is a shame. But the sandwiches are still good if you like this kind of lunch.

I went into this shop on Tuesday to be met with a horrible attitude from one of the employees. Both of the employee name badges said 'maddie', however, it was the small, black haired employee that was being really rude- rolling her eyes at me, muttering "thats not how it works" when I asked for a specific sandwich making and just being generally snappy for no reason at all? i am beyond disgusted at this behaviour and will not be returning.

All staff are very attentive and polite food always very nice and fresh

Fantastic staff at Snowhill Retal Park subway. Every single time you go the staff are so nice and helpful. They were especially great today when I went in with a complicated order and the staff were so obliging and helpful. They were extremely patient and they never faltered with the changes I made. Well done to the person in charge today. and a huge thank you to all 3 staff 😃

Brilliant, Staff very friendly and helpful great prices

Where do I start! £25 spent on what I can only describe as the worst thing I’ve ever eaten! Freezing cold( like it had been in the fridge over night) the lack of cheese in my sub is totally unacceptable. Paying for things I didn’t receive is not how it works. Will never use again 🤢🤮

Had the absolute miss fortune of Callum serving me, witnessed his disgusting attitude towards both staff and customers. Bullying staff and ignoring customers requests for sandwiches. After confronting him it only got worse. Certainly don’t want to experience that again.

Really friendly staff and no real wait, good service and the food is always delish. The new buffalo chicken one is very tasty!

Delivered the wrong items. Can’t contact whit the customer service.

I have visited this subway numerous times as others in the area. Mandy, just finished her e-cigarette outside, served me, I requested tuna I Foot long , well I’m not surprised she found it difficult to spread as compared to previous visits there was half a scoop, and four slices of cheese. I requested a little more tuna to be told it will cost you more. No customer service standards, I’m doing my job she stated, well not in my opinion. So I refused to buy it, went to Greggs and bought a tuna melt sandwich with onion etc, half the price and a better filling. I will not be going to this subway again, and advise many others not to either. Terrible experience and staff trading needed.

Delicious vegetarian sandwiches with lots of chilli

I love the meatball n cheese one x nom nom nom

We shopped at 10am it was quiet. The staff were friendly and efficient.

My son is coeliac and I worry re cross contamination as he will be doubled up in agony within minutes of eating any and it’s also the long term health issues it can cause. I cannot rate snowhill subway high enough. If you explain you are ceoliac and not just gluten intolerant they are even more careful. I explained my sons condition and they ensure nothing touches his sandwich that may have touch wheat/rye/barley. They wash hands change gloves, use different utensils, get products from the back etc and they do not make another sandwich until they finish my sons. The manager there is amazing and a credit to Subway. Other companies advertise gluten free but do not think of cross contamination and Subway Snowhill do. Amazing. Xxx

Placed an order and waited for over an hour and half for it to be given to 3 separate drivers and after talking to the driver. He had even put that he had been in several times and asked and they hadn't said anything to him. Takes the mick really, it wasn't even at peak busy times just no explanation no nothing 👌🏻

Food is good as always, but recently staff have to prioritize Just Eat orders, and it's a joke how long normal customers have to wait. Subways could completely revolutionise themselves and make everything simple with a create a make your own sandwich system. All they need are vending machine like paypoints to dispense the ingredients, and I am sure people would prefer to make there own sandwich than wait 40min for some guy to slap it together.

3 just eat orders been made before a customer queing in the store gets served, you could see the poor staff run off their feet with just eat orders and all of the customers queing out of the door waiting to be served.

Absolutely useless in this shop

Absolutely shocking not the first time I’ve been to this store, before the pandemic service fine since the just eat orders have been going through to this store they seem to take priority, queuing out if the premises but no just eat take priority, took me 18 mins to be served today, will drive into Wakefield centre in future they have drive through, counter service and just eat and seem to manage brilliantly.

Ordered a ham salad box on the just eat app - received just ham at a cost of 5.49, phoned subway with no help. wont be using again in the future.

Love it just love it... speedy service...quick food for hungry nation love it

Ordered food through just eat Not receive food taken money very hungry very disappointed Shopper

Quite a long wait but that's the new norm everywhere isn't it

Clean and always great and very good staff.

Made my first time at subway very enjoyable and will 100% be returning. Very clean and careful, as I ordered a meatless meatball marinara sub the server asked if I wished her to change her gloves which is a huge relief and precaution that hopefully is taken at other subways. Can confirm subway cookies are absolutely gorgeous - the taste and texture is perfect. Highly recommend. Taste - 4/5 Presentation - 4/5

Ordered myself Ash browns,garlic bread and nachos and all very good warm and fresh and only took 15 minutes to come 👌

My girlfriend started crying because the subway man looked at her funny so if your an easily offended woman I'd que for McDonald's instead

Fab service and social distancing

The staff here are very friendly and helpful. The food is great and typical of any Subway. There is lots of parking and the service is pretty quick.

Great sandwich and salad options but the staff are really rude.

Nice staff, very clean and food well prepared. I'll be coming back as it's easier to get to than most places in town centre.

Best Subway I’ve ever been to .. great staff who actually listen to what you want unlike some places ! Keep up the great work.

Pizza sub not very nice,so wouldn't recommend it

Great staff, always good service.

Nachos really let me down, hardly any cheese.

Simple order.2 footlong steak sandwiches one with no cheese. 1st attempt cheese on both. 2nd attempt cheese on both. Third attempt finally two hot sandwiches. 3 sandwiches made and left because staff are too busy chatting to listen to clear instructions. When you have a dairy allergy you cant eat the cheese version. That's why no cheese was requested. Staff need to pay attention to the customers and chat less. This is the second visit where one sandwich has had to be remade due to staff ineptitude.

Great sandwich . Staff are friendly. Keep up the good work.

Bad service staff hardly spoke sub just throw together

Nothing beats a subway sandwich.

lovely sandwich, great coffee, friendly staff.

Very well run Subway, Staff are always polite, restaurant is always clean and well maintained. Food is just usual Subway, never had a bad one. Keep it up!

Lovely and modern branch. Friendly girls serving too. The salad bowl was super fresh thank you!

amazing staff and a lovely area very clean and great costumer service

Subway at Snowhill retail. Staff are excellent. Always very good Customer Service. Would recommend.

Love the cheesy garlic bread sandwich

Really good sandwiches, friendly staff, quick and speedy none messy environment nice and clean , not busy some days

Always clean and tidy and staff pleasant

Very unhelpful staff made our toasted subs then told us that she couldn't cut a tomato into slices to go with what salad was left as she would get into trouble. This was an hour before closing and there were loads of tomatoes on the shelf. What is the world coming to. Walked out and left the toasted sandwiches on the counter who lost out there

Really impressed with the service at this Subway. The new vegan sub is amazing and Emma changed her gloves before handling it and asked other staff to do the same. A small thing but goes a very long way!

Can't go wrong here. Fast service, great food

Called in to grab a salad to take home.. Have to say.. The ingredients were super fresh and the salad box was put together correctly - Leeds station and boar lane staff really should be sent here to be Learn how it is done.I use subway 3-4 times a week so I know a good subway. Restaurant clean and tidy, staff super friendly and listened to me and got it right....I will be using this Subway more often as it is close to home for me...but it's certainly the freshest salad I've had yet. 10's across the board!

A great branch of subway with helpful staff and a great choice of fresh foods. The only small niggle would be that I feel more seating would be beneficial.

It's a Subway.. does what it says in the tin.

Great food and friendly and a clean shop

It's OK but not always taste fresh

Not good will be last time i will go there staff not nice don,t know how to talk to people

Do you even have to ask how good this place is 😁

Clean place, friendly staff. Shame that the retail park suffers from such a lack of parking, at peak times it can be a nightmare to park.

Well what can I say was fast services. Friendly staff and there salads are always fresh. I always have a chicken salad with sweet onion sauce the best. When I shop there without fail I pop in and have the meal deal

Went today 12/01/19 arrived at 8.43am to be waved off by staff stating not open. Wouldnt be an issue but google states open from 7am. Confused on times and went to work with no food after relying on picking up a sub!

Nice quick service, clean environment, staff friendly

Love subway. Nice and clean and staff listen to what you want

Went to Snowhill retail park’s Subway this evening at 20:30 (closes at 21:00) The door was locked and staff had clearly just finished cleaning as all the chairs were on the tables - one of the members of staff came to the door and (very politely) told me that they were closing early because it’s quiet. If you advertise on your door and everywhere else what your business hours are, you should abide by it, maybe you won’t be quiet if your opening times were reliable. I won’t be going here again, just on the off-chance you might be open.

This Subway is located on a busy retail park close to Wakefield city centre, plenty of free parking (unless you go at Christmas when it’s heaving ) the shop is a smaller unit but does have seating inside for around 20 people at a squeeze, Food is always fresh & staff are quite fast & making your Sub your way , we visit regularly & have always had a great experiance.

Friendly staff, they made me a sandwich that did not cost to much. I enjoyed the sandwich 😊

Fast service and everything fresh

Very busy and not so cheap when charged for extra toppings

It's a subway. Fairly new 2018. Nice staff always wearing a smile

Nice example of Subway, really polite and helpful staff. Indoor and outdoor eating available.

Brilliant staff always cheerful and happy to help.

Always clean & Tidy. Staff always provide best service & are very friendly!

As a newbie to Subway I found it a rather bewildering experience. The staff had run out of several breads and then didn’t guide me very well through the process. Food got cold very quickly.

Excellent sandwiches & salads fresh every time. Only recently starting food from here due to the quality

Good selection of food & drinks Great service

Place is nice and clean and staff are friendly and helpful even when I asked to be served 5mins before closing

Now open. A welcome addition to the Snowhill eateries. Submarine roll sandwiches and salads made to your choosing.