Subway in Taunton Deane

Too god damn lazy to stop talking to each other and serve. Had a hand full of shopping just wanted to order food and demanded I use the self service machine. Stop hiring lazy people and actually get someone to serve your customers!! Absolutely awful

Subway, build your own sandwiches, now on a machine with pre-made sandwiches

Have had better subway but I enjoy the ease of use of the self-serve machines which allow ease of ordering and customisation, staff weren't very interactive when I did try interacting with them, but otherwise it wasn't a bad experience just could've been better

Slow service, fast food is dead!

Customer service is officially dead at Subway. Food is fine but eating out, even at a fast food location needs some level of basic customer service. Staff need some basic training on customer care. Won’t return.

Saver menu not available, forced to use kiosks

Subway have a great variety of sandwich options - all delicious. But let down now by the need to order via the in-store screens rather than ordering from a human. Different sizes, different breads, different meats, different cheeses, different salalads/veggies, different dressings, toasted/untoasted eat in/takeaway. Help! Loads of keystrokes and minutes to load up an order for a single sandwich. Worse and longer if you are ordering for a family group. All to save on employing an extra human. Easier to pop to one of the competitor fast food outlets for speedier service.

I left a tip before delivery which was foolish. the delivery person couldn't have cared less. Didn't say two words, found them to be quite rude.

Took nearly an hour to arrive but food was nice

Once in the shop I walked up to the sign to read what I'd like to order, it and my read was instantly interrupted by a worker saying 'you need to order at the kiosk'. I said I was reading the sign and they just repeated the same line more abruptly. I then tried to order on the kiosk and it didn't include all the available options so I asked why and if I could have my order as I wanted and they said 'no not possible'. I asked why it wasn't possible because all the sandwiches are made right in front of you and they just said 'not possible'. So I said well, I'll have to order with you at the desk then and they said 'I can't serve you, he has to' - they were pointing at another colleague who was already serving someone else. Which went on to say very rudely 'I can't serve you right this second!!' before I'd even said anything. So I asked the other guy if he could take our order and he said 'not possible, I only work this station'. So apparently the guy in charge of the salad station can only do the salad station and can't take the orders of the next person in the queue while he waits to be passed the current sub being made? How do they cope when it's busy?? I dread to think. He then asked if I was nervous and I flatly told them I wasn't nervous, I'd just never experienced such poor customer service. I'm not sure how this subway ever makes money because the workers have clearly never been taught how to do two things at once. I've worked in hospitality facing jobs plenty of years in my life and I'd never dream of talking to a customer the way they did to me today. If I was their bosses, I'd of given them both disciplinaries on the spot. Disgusting.

I was given the complete wrong order and some of it wasn't even in there. I have complained and only recieved £11 back from an £18 order with photo evidence. This is twice this has happened to me now, I would avoid ordering online!

food cold and squashed, n bag , not the first time, sort this out

Great welcoming staff, amazing quality food, and an all around good establishment for a snack or a full meal

Hi, the Teriyaki chicken did not have the extra bacon.

food arrived, it was stone cold, had to use microwave,

The waffles didn't look like the pictures and they were cold

Food was stone cold ruining the melted cheese also the bun hard and chewy.

Being forced to use the self-service tills because apparently it's quicker...... Waited 15 minutes for a 6 inch ham sub ......... I could see my sandwich but was told I had to wait until my number was called........ Lost my regular business..... Part of the subway experience is in the making of the sandwich and deciding what salad you want then deciding to chuck some chillies on at the last minute......

Food was freezing and tasted stale I want a full refund I’m disgusted

The Cheesy B.M.T. SubMelt Footlong, which to my knowledge is supposed to be a submelt, why was it so soggy? By the time I received it the submelt was leaking in the bag and the packaging itself was wet and soggy in places. Was not enjoyable and yucky

ordered food on the uber eats app on the 26th of october, the food gave me and my roommate food poisoning, when i brang this issue up to them the staff where rude and arrogant and blamed uber for the issue yet they are the ones who made the food. would not recommend them one bit.

I went to this Subway in Taunton yesterday and I have had a meatball sub with lettuce and cucumber with some chili heat wave doritos and a chocolate fudge brownie frappuccino coffee drink whichIenjoyedthemost. The reason was it was one of my friends at Aurora Foxes Minehead called Arianna Harkin and it was her birthday yesterday and she came up with this idea which was going shopping in Taunton. I came with Arianna Harkin, Sophie Haque, Lucy Edwards Handley, Jasmine Ray and Emily Furse Bellas.

Walked out before ordering. Staff was handling meat (bacon etc) then putting cheese back with same gloves

The sides were soggy and cold. My roll was supposed to be toasted but it was also cold.

Sorry to say this I'm a part time Uber driver I went today at 13.00pm to pick a delivery for a customer in subway east street Taunton.. and I politely asked one of the staff named himself taran preet Singh how long it take for waiting and he very rudely told me you can come back by evening 6 o'clock or else you can cancel the order and I asked him why is like that.. I he said to me you can please go from the store and some he cancelled my order through the phone.. he was very rude and was bossy... I never experienced these type of behaviour from subway or any other restaurant.. he wasted my time energy and ⛽

Was late and looked like it had been chucked through a mincer all squashed and cold not expecting piping hot food but no warmth what so ever when I asked the driver if it was busy he said no so don’t understand not the standard I expected for 55 quids worth of sandwiches

Foreign object found in subway very dissatisfied

Toasty bread with juicy fillings in a good price, Delicious and healthy subs that I just recommend it

For the second consecutive time, they did not toast my sub , despite me making it very clear on the order. Will not be ordering from them again.

Over priced, poor service and dirty tables. Avoid at all costs.

FOOD TURNED UP FREEZING COLD. CONTACTED THEM TO RESOLVE THIS, WAS REFUSED A REFUND AND NO REPLACEMENTS SENT. WHEN SPENDING 30 FOR 3 SMALL WRAPS YOU WOULD EXPECT SOME KIND OF COMPENSATION FOR YOUR FOOD BEING FREEZING COLD

Good choice but hard to understand staff. Inside very dirty and needed cleaning.

Subs hardly filled. Had tuna mayo but all I could taste was bread and salad hardly any tuna. Customer service nondescript. Tables filthy. None of them were wiped while we there. Won’t be going back.

the nachos had no cheese, not happy 😒 also ment to have a free item which I did not recieve, and the footlights subs were cold, not happy at all😠

Friendly courier and food was hot!

I arrived late but no one had even heard of me or my order. The member of staff who served me told me he had not been aware of my order. I asked for the manager but was ignored. I wasn't going to get all my food out of the packaging on collection to see if it was cold or to take a picture, I should not have too!?! I have had many deliveries and I don't complain 'for the sake of it' ... I will review my order and progress with Just Eat, as I see fit. No prejudice.

now I can't eat mine as I got to go work

Delivery man was friendly and efficient

Poor staffing, I asked one of the staff a question, only for him to reply me that it’s common sense. More like I am senseless. I even said to him that it’s insulting and he never apologised. I really offended and sad.

I asked for both to be toasted which they were not

our order was left on the doorstep of the wrong house - again! I included delivery instructions to try and avoid this happening, but it's clear they're not being acknowledged. I shouldn't have to walk to the next street to retrieve my order. the Subway itself was excellent, but your courier service is appalling.

bread was dry and chewy, chicken bites were soggy and cold. not great, won't be ordering again.

Don’t bother waiting for a pickup slot cause your sub wont be done when u get there

Food was great when it finally arrived. Fresh and exactly what we ordered. Ordered for delivery at 7pm. Time kept moving back on order, finally received at 7.43pm.

Helpful and welcoming staff Very good service

Put pickles on both subs when only order on one and missing other items out of one of the subs, not happy at all as the pickles have left the taste in the sub and as someone who can not stand the taste of pickles it left it inedible

Don’t even send me my foot long only sent me half of it so clearly the workers are blind

The food was awful. Cold, soggy and tasteless.

⭐⭐⭐⭐⭐ I can't praise this Subway location enough! From the moment I walked in, I was greeted with warmth and hospitality. The staff was incredibly friendly and efficient, making sure my sandwich was prepared exactly to my liking. The fresh ingredients and variety of options ensured there was something for everyone. The cleanliness of the restaurant was impressive, and the ambiance made for a pleasant dining experience. Overall, I highly recommend this Subway for anyone looking for a delicious and satisfying meal served with a smile!

Never again...refused us to use our points and then made us pay full price !!! 2 half box of salads and 2 6 inch subs £20. Spoke to them they said no contact information for head office and then was told could only spend 1000 points a time, having spoken with head office can use as many whenever I want.

Awesome customer service and food on point

Food was cold and delivered left on door step I didn’t hear anything or knocks not happy with service and took ages to get the food want my money back please

My order was not complete. I had a roll with just sauce delivered. No salad or anything else!! I requested a refund because the roll was inedible!!! (Who wants bread and sauce!). No refund given!!! I had used this subway fairly often but will never ever use it again. I recommend anyone tries one of the others in the Taunton area!!! Definitely avoid!

driver didn’t knock, left my food outside and walked away.

They refused me to use my point and then the cookie was burnt and the only things that was good that it was clean for once and the Pepsi

DELIVERED WRONG ORDER. TOOK FOREVER TO GET REFUND

Submelt was great and they were able to replace 3 cookies I didn't want with their new cookies so I'm very happy

They are scammers! They charged me for no reason 3 cookies which I didn’t order and didn’t get and I confronted them about it and got a refund. I don’t care for the £1.50 but what is annoying is how they did it. They sneakily and super fast added on a charge and I luckily saw a glimpse of it. Luckily I ordered the exact same thing the day before so I realised there was a price difference. Be careful

Food was cold on arrival and bag was soggy. Food was only just about edible. Not good this time subway.

Amazing place to have lunch with family! Always fresh food and great customer service! Will be returning soon 🌟

Food not hot enough. No Toilet facilities (Broken). Chicken food served with more vegetables.. 😀 No Serviat for Dine in options

I asked for cheese on bacon footlong sub. Bacon barely covered the sub. When I asked for the meat to cover the ends I got told I would be charged extra. Extremely stingy on the cheese and not very much salad. Sub not wrapped very well all fell to prices before I sat at table

Missing a few orders and food was very cold .

This sandwich is bussin give who ever made it a raise!

The delivery was good and the chicken sub was good. But the steak sub was absolutely awful the meat had a horrible taste to it like it had gone off. Very disappointed as subway is my daughter’s favourite and it is normally very good.

Ordered my boyfriend’s subway for no toasted and it came toasted! We rang them up asking for a refund or to send a new one and they were so rude and also said they’ll give a discount on a drink the next time we order! Barely speak English. If you’re going to work in this country, learn English!

The chicken not cooked at all I am pregnant I forgot 2 write on here

Rude driver clearly doesnt know how to read the note

Driver was terrible, the order was running late and instead of apologising he literally rushed to his car to drive off , didn’t have any interaction with him at all , not good service

Unfortunately I asked for a refill option and pay £1.65. Nobody at the till mentions to you the refill option doesn't exist anymore in this store. When going to refill, a member of staff pointed a minuscule sticker on top of the fountain dispenser "This store doesn't do free refill". In this case, let the customers know at the till, or use a bigger notice board or even better, remove the dispenser all together as there aren't real drinks in there anyway, just water with chemical concentrated flavour. Very messy store as well, no clean tables and no staff willing to do the cleaning without asked by customers.

Within minutes of eating, everyone was cramping up and running to the bathroom.

Food arrived hot and as ordered. Thank you

Cold and the cucumber didn’t taste right

Delivered with care and very quickly. Friendly driver too. Food nice and hot and prepared well. Loved the new cookies too and that you do honey oat bread.

the driver was absolutely disrespectful might of well of thrown the food at me and wasn’t satisfied with the food atall😞

No cutlery provided even after putting the note. It happened twice

What's the point in having a box where it asks if you want it toasted and then toasting it anyway? If I want hard stale bread, I'll just use supermarket end of day bread rather than ordering lovely fresh fluffy Subway bread that they've decided to ruin! It's impossible in branch to get across what you want without them just completely messing it up - and apparently they can't read from a screen either!

When told the server what I wanted he never done properly and when said he dine wrong the answer we got back was sorry already done it. Then challenged him he took the cheese off my chicken and placed back on the cheese a total allergen wrong doing

So much worse then any other subway in the area, they skimped on any meat in the sandwich, rude staff. Hardly spoke English as well.

Lovely friendly delivery and great food

Food was absolutely freezing meatballs didn’t taste properly cooked, I also asked for it toasted and it wasn’t feel really let down won’t be going back to this store if I’m honest massive shame

Bread was incredibly hard and almost inedible, had to leave most of it due to it not being pleasant.

Who ever made that sandwich is an absolute legend 😘

Awsome, hope all employees have a good day and weekend,

it's not very good service .nice young man in there sat 27th now good service knows what he's doing good

Food and delivery driver were both fantastic

Excellent service from start to finish

Went to buy a Tuna Kahuna as the picture showed it with salad extras only to find it came with basics and nothing added, it was sloppy and didnt have any substance to it. Disappointed i would recommend this and the staff were not forthcoming

Went in Saturday 15th and the place has gone down hill. Meatballs tasted absolutely disgusting, I do not know what they have done to them! They rush you through each section and do not do the job properly, seems rushed and slap dash! Do not understand English as I had to keep repeating what I was saying as well as other customers! Will not return to this store .

Rubbish burnt food and squashed

Asked for no sauce as can’t eat it and it was still put in

Only thing wrong I asked for toasted subs and they were not .

Watch out for how much you get charged here. They tried to change me £19 for food that was only £12.

The architect of that sub definitely deserves a raise c; stay blessed x

Came in at 19:25 and was rushed into ordering something when we were clearly looking at the menu. Got told they were closing and didn’t have much time. 40 minutes is more than enough time. Rude staff, if my partner wasn’t there I’d have made a scene. Don’t come here.

As good as usual all age groups satisfied!

put ketchup on my salad when it wasn’t selected

Very polite always gives that bit MORE TO MAKE THE DAY GO BETTER which goes a long way.

The worst Subway experience i had ever , the staff were using mobile phones frequently, they’re behaviour was so rude and unorganised. There’s was shortage of green salad and one of the tall indian staff were to rude to us , the salad wasn’t fresh , the vegetable patty was very cold . Mainly the staff were unorganised and rude . Overall i will rate Taunton subway 0. Hope the authorities will sort it out . We are the regular customers here and we decided to end from now

Ordered two foot long subways and mine which meant to have chicken didn’t! This is the first time this has happened. I tried calling the store but no answer. How do I go about a refund or this please…