Subway in Coventry

Found a half bitten cucumber in my sandwich and service was really bad they were so rude

should've looked at the reviews before i ordered, i'll admit that was a mistake on my behalf. delivery driver was lovely but the shop took their sweet time preparing it, almost 45 minutes, ordered a meatball marinara with cheese on it but the cheese was forgotten andthe bread was hard and almost stale. would not recommend

"The staff, especially Balvir Kaur was incredibly friendly and made sure my order was prepared just the way I like it." The restaurant was also very clean and well-maintained. "I highly recommend this Subway location for anyone looking for fresh food and great service!" ❤️🥰

Miss Balvir Kaur was really kind and helpful. She helped a lot. Thank you.

Terrible service , didn’t have a clue what they were doing , it was all thrown together and looked a total mess , needs new staff

Just had food from this place, staff looking stressed and snappy, very slow in service,,,, disappointed as usually most of the Subways are pleasant

Would give zero stars if I could, ordered a sandwich for my daughter and clearly stated just bbq sauce no salad then the sever put lettuce all over, when I told her I said no salad she removed a bit of the lettuce and proceeded to put bbq over, I said there's still lettuce on the sandwich she glared at me and smothered more bbq over squashing it into the sandwich to try to hide the lettuce and tried to wrap it up, I said no I don't want it you made a mistake and my daughter can't eat lettuce, she started trying to argue with me saying I told her lettuce I said why would I say lettuce when she doesn't eat it, then tried to intimidate my daughter saying "she said lettuce didn't she, didn't she" in an angry manner, my daughter said no she didn't at this point I said I'm leaving as i dont want the sandwich, totally unacceptable service.

Both Italian BMT foot longs were served on stale bread (sorry, but I don't believe this bread was baked few hours ago, I usually eat Subway few times durng the week and I know how the bread should tase like and what texture it should have!), the cheese, ham, salami were thrown randomly literally in the middle part of the bread - then few bits of lettuce, 3 tomatoes, 4 cucumbers, about 8 olives bits... Really? I had to ask constantly "could you please put few more"... Definitely this is not the service and way of sandwich preparation I am used to... That was bodging, not sandwich prep! Additionally I decided to try long churos - one of the worse decision ever. Churos was disgusting, hard as a rock and tasteless - total waste of money... How come other locations can serve delicious food, where the sandwiches are stuffed with loads tasty vegetables and here everything isnot only old but also tasteless and disgusting.... AVOID!

2 hours from ordering to receiving order. Stone cold food & missing 1 of the 2 drinks ordered.

What’s the point on a rewards app when you try and claim your rewards “it’s not working” for two weeks fine to scan your rewards app when your trying to build points. Rude staff always empty not surprised with the staff to be honest. I’ll use every other option in the food court before here I think

This afternoon ( 30/04/24) we had the freshest and tastiest 6 inch Subs we’ve had in a long time. The salad veg was fresh, crisp and tasty, and the turkey, ham and cheese also tasty. The staff were very pleasant and professional and we really enjoyed our meal. A shame we were the only customers as the place was spotless and the few bits on the floor were swept up and the floor cleaned. A very relaxing lunch. Thank you.

Horrible horrible subway-arguably the worst one there is. Ordered 3 chicken tikka subs ended up getting 2 pepperoni subs with barely anything on it. The staff are so rude and don't even pay attention to what you wish to order just putting anything on the bread. Would rate it zero stars unfortunately that's not possible. Wouldn’t be surprised if it closed down soon, a waste of space, your better off spending your money in McDonald’s next to it

First of all I was about to be served, started talking and then the lady started speaking to her colleague without excusing herself and completely ignoring me. Just out right rude. Then my hearty Italian bread was completely stale, hard and crunchy. And to top it off the cucumber was old and the sweetcorn was contaminated with other flavours. My sandwich when straight in the bin after the first bite. Highly disappointing and waste of money, will never return and I strongly advise walking to the other subway.

Recently I visited the store and ordered a cheese toastie The member of staff asked "which bread I would like?" to which I replied Italian She asked the size and I said 6" She then sliced the roll in half and only put cheese on one half and asked if I wanted it toasted? I explained that for years Subway have charged for cheese toasties which are basically a half sliced roll with cheese on each half at £1.99 per half slice. The member of staff explained I would be charged for a complete veggie delight sandwich regardless of me not having a veggie patty and all other items of salad etc. Shockingly I was told I would be charged an extra £1 for cheese on the other half slice of the six inch bread roll. I asked a simple question "could she or any of the staff explain how they make a cheese toastie without cheese?" Simply put without the cheese i am only receiving a toast. No one was prepared to answer. In the end I agreed to pay the extra as there was a long queue, other customers were also astounded that the staff could not answer the question. Complained to the store manager who couldn't answer the question of how they make a cheese toastie without cheese......

Bunch of idiots running the sub. The Indian guy gets the cash money with its hand and then brings out the breads without changing its disposable gloves. When I ask for what’s going on, he said it is normal. Avoid it all cost.

Made a sandwich got to then end and told the points system wasn't working. Didn't have my wallet so had to leave. In particular the tall Indian lady was very rude to me

We come to the SUBWAY regularly we get 5 Stars customers service big Thanks to Balvir Kaur for amazing customers ser

Update to previous review. Ordered sandwich got to till and told points system isn't working. No sign saying otherwise. Waste of a sandwich, walked away without food and a waste of 15 minutes queuing and ordering. Staff still seem untrained and slow. Not coming back here after so many bad experiences. Clueless staff, not sure if new or poorly trained. Two attempts to wrap the sandwich, couldn't understand clear English when choosing fillings, had to repeat each item 3 times. Slow service, prices on the display are also wrong apparently, meal deal cost me 30p more than advertised. Apparently because they just reopened. Should have stayed closed.

My friend bought a cookie and it was the wrong one she obviously touched the cookie to get it out of the bag when she returned it they out it back in display to give to anotbet Customer. I find this very unsanitary and unhygienic hope this issue wil get sorted as it is vile.

Please change the stuf !! The lady she was working today 13 December 2023 at time ( 11:29 ) she cannot understand and talk English 😣😣😣

Very rude lady at till, refused to let my collect my order because she took too long reading the code

Simply amazing and beautiful food great location and friendly service and atmosphere can eat in subway and lots of choice from menu. Recommend this food restaurant very highly it is amazing food great service very good!

me and my partner went here today… the staff were so rude, they were 2 females, we ordered 2 6inch subs and the meat was gone off, and have now both become very poorly tonight DO NOT EAT HERE absolutely mortified

I’m ABSOLUTELY HORRIFIED and DISTURBED by the Indians workers in this subway. Very unprofessional when handling the food we order and giving us UNNECESSARY looks with their faces when not needed. When we try to sit down the they tell us it’s closing time when the websites says exactly closes at 6pm. There’s one specific Indian female worker that is abit tall , I couldn’t tell if she’s new or poorly trained but she gave us a horrific time. I repeated several times but she couldn’t understand clear English. NOT SATISFIED! I will NOT BE coming back here AGAIN!

To be honest, absolutely disgusting!!... We asked for tables to be wiped down, walked past me 3 time,went around wiping all the food onto the floor!!.. put food on to FULL bins. I called them on the phone to ask again for table to be wiped! Still nothing even after we got our order... Wife had to go as fo a wet cloth! Totally unacceptable. If I ran my place like this I'd have no customers.!!

I would never go to this subway again, rather give my money to another one of the franchise. Been twice in last few months and been told points system not working so couldn't claim or earn points I'm not sure that's the truth. Service not great and several of the staff really rude.

Rude female at the til yesterday. I asked for the tuna with no cheese as I'm intolerant which the other staff member was fine with as I've always known variations to be standard at subway. My son then asked which other toppings on his which he chose. Mine was then taken and wrapped by the female at the til with hardly anything in it and she asked me to pay. I asked if I can have more toppings to fill the sandwich a bit more. She said the menu is fixed. I responded that all other subways allow it. She responded no it's fixed. If we weren't in a rush to get my son to work I would've said keep your sandwich in going somewhere else.

The girl was sweeping when i went there to get a sandwich and she didnt wash her hands before she prepared sandwich and the size of the bread was smaller than asked and mainly lacked cleanliness . So disappointed.

Was very disappointed- new menu which when I asked for an Italian BMT was given the new one and had no choice of salad or sauce as wasn’t stated it had changed, two girls working with very long hair down to their bums and no hair nets nothing so hair was swinging around when moving. Didn’t understand what I wanted & the points machine apparently wasn’t working so didn’t gain my points or able to use any. Poor manners. Was no excuse wasn’t busy or if I was rude (I wouldn’t be even with poor service) wasn’t able to get a receipt either which am sure I got over charged but could not check due to printer being broken, just felt very odd.

The bread was burnt. The hearty Italian was overcooked.

Worse sandwich I’ve had in my life, I asked for a big cheese steak and they put the wrong cheese on, then when I told them it was the wrong cheese ,they added egg on top at one point and continued to ruin my sandwich, and the service was also bad as well. This was very unhygienic as imagine I had allergies. The food was gross the sandwich was really dry and this is my regular order at other subways.

Awful quality. Avoid. Burnt and attempt at overcharging. Go to the one in Earlsdon, much better.

Didn’t receive half the order, missing crisps drink and cookie, only got lettuce cucumber and tomato on my salad paid for double meat and cheese and didn’t receive. All in all very disappointed

i never got my order won’t be ordering from just eat again 🤷🏼‍♀️

I’ll be honest , I’ve never felt the need to review a service of any kind until now . But the food I’ve just received can only be described as vile . To the extent that I’ve just tossed it in the bin . To begin with the meat was off . The salad that I did receive in my sub (most of it missing) was not fresh to put it politely. Whoever packaged my food needs sacking as it was OPEN INSIDE the tied up bag on delivery. I’m missing items , the sub isn’t toasted as I ordered , no cheese as I ordered . Wrong cookie , wrong drink . The meatballs where cold and got the wrong crisps . The delivery driver had to apologise

Awful delivery driver. Rude, didn't listen to where I actually lived and drove off. He was convinced I lived elsewhere. Cancelled and refund requested.

Considering this order cost us £40...the mess it arrived in is appauling. Clearly thrown together, barely any cheese or sauces, not toasted at all

Old bread, meat balls smell gone off!! Discussing !

I believe the staff behind the till was racist, I am a white male there was a indian male behind the counter doing nothing, as soon as 2 other indians came over he served them first then served me, cut my sandwich less than half looked at me looked at the bread and gave me the smaller half he then proceeded to give me the wrong cookie, I will not use this establishment again.

Absolutely disgusting. Salads came with half the stuff missing on them Asked for double meat WAS NOT PROVIDED Nachos were freezing. And again not what I asked for for extra cheese Absolutely disgusted for a £28.99 order Sort this out asap please vile vile vile

My food didn’t even show so have paid £15 for food that I have not received

I got the salad with cheese which is normally charged as a Veggie delite and costs like £3 but instead they charged me nearly £7 and only filled the box up halfway when it's normally nearly full

Missed a whole sub off my order

Ordered with cheese and toasted on both and neither were

Right to start off the meat on my sub was off and so was the lettuce, it came smashed and drenched I. Sauce hardly any meat on it aswell had to chuck it in the bin because of how messed up it was, first time I ever ordered from here and will be the last

The worst service ever. Ordered Cheesy Pepperoni, Footlong and Chicken Wrap. What has arrived was just a bread with pepperoni, nothing else inside. Wrap was just bad. It was also 30 min late and totally cold. Refunding this order.

My order didn't arrived at all even though my app says it was delivered

Asked for a mighty meaty, got 1 and a half grrasy meatballs with no sauce, sweetcorn was old and tomato smelled off. Asked for a refund so I could go to my normal subway in town and was told that "we don't need to give you sauce and I cut the meatballs in half for extra value". Asked for a voucher and was told they don't do them so put it in the bin and left

our food has come and the lettuce has lots of brown bits on. the food was cold when requested hot or toasted. really not happy with my order

The food was very badly thrown together, barely any fillings and came cold even though we asked for it to be toasted. Disappointed :(

Why don't the drivers deliver to the door in a block of flats

The worst subway ever!!! Wish could upload pictures!!!

Bread looked old. Asked for extra cheese. It seemed like there was no cheese & sub was cold.

Delivery driver was fine and on time. Both subs were wrong no cheese and not toasted had to cut them in half when they got here. No cookie was delivered. And there is what looks like spit in my order so thrown them both away DO NOT ORDER from this subway!!!

Food was cold and also late. Sandwich wasn’t toasted as specified.

Wrong crisps sent and no dip for the chicken nachos

Food was so over cooked some of it was inedible, wont ever order from here again and will stick to my usual subway store.

sent wrong items and other items missing

The food is missing items for the 3rd time I have ordered off this app, the sandwiches are frezzing cold the wedges were in a cardboard box which has made them wet and when I have lifted them out the bag the box has fell apart and gone everywhere. My sub is disgusting and contains onions in the steak one which I did not ask for. Really not happy as I can’t eat anything and have wasted yet again more money on this 😡

Missing an item which I paid extra for. Really not happy

The food is fine but the tables are dirty :( Nice staff.

Usually okay but recently ordered myself a 6 inch sub with chipotle sauce and asked for extra sauce of the same kind. The order came with no sauce on the sub and less than half a tub filled with my ‘extra’ sauce. Even more so, poor presentation of the sub itself, not as neat and tidy as it typically is!

Nice vibes..customers was very good.

I got given the wrong order but by the time I noticed it was to late to call up I was expecting a nice subway but got the wrong Crisps and the wrong salad

Pleasant delivery Man, thanks subway ordered wrong food called them up and sort it out for me. Will definitely order again

i did not get the sub i ordered, completely wrong and no help available

Very poor customer service. There were 5 people at behind the counter and they still couldn't get our orders done properly. We ordered veggie delight and they put literally a pinch of everything on the sub. It was 90% bread and 10% vegetables. They even failed at placing cheese on the sub and toasting it. It was honestly one of the worst experiences that I have ever had at a Subway.

Cold order Vegetable delite had no veg patty inside Joke order and service Take this subway down justeat

One Sub did not turn up with our order, rang the number no help at all wont deliver the sub we didn't have. Told me I have to reorder and pay another delivery fee.

Food came completely cold and it was poorly prepared. Called in restaurant when it was late they advised they didn’t have drivers. Driver arried after 40 min and told me they made him wait because the food was not ready.

Wrong order was originally delivered. When correct order was delivered food was cold.

Forgotten items and late delivery which wasnt changed to let us know about it's where abouts. Trust the other reviews and save your time by bot ordering from here

Avoid! Do not use this Subway! Manager I spoke to knew about misleading advertising and laughed on the phone 're the misleading order placed. £5.89 for Veggie Delight which is basically just cheese. That's it! when it's advertised to be packed full of vegetables. He didn't care also if I put a negative review on JustEat either.

Hi sorry to be a pain but I didn’t receive my cookie

Sadly it seems every time I order there's missing items but overall the quality of the food is good

The most disappointing subway I've received. The bread was over done and nowhere near as nice as normal, the sandwiches were lacking in the main filling choice, there was virtually no chicken in a chicken tikka and the cheese was virtually non existent. The same with a steak and cheese, I had only peppers onion and gherkin with it but still I had to move them to see if there was actually any steak on the sandwich. This is the first time I have used this particular Subway and I can see why they are offering 20% off the price, its because you only get 80% of your order. I will not be using this branch again

Could u put the sauce on next time not a fan of the sauce in the tub

My order can and it didn’t didn’t have any sauce which I ordered

The sauce pot I got with my salad had a dot of sauce in it would not of even covered my salad and was useless and there was an olive in my order when I did not ask for olives

Delivery drivers are bless you man making the food be stingy wid it 100% would not recommend ordering from this subway unless u want pussios making your food Thing is if i ordered it infront of their face id dare them to make the same sub

The delivery driver was very polite and helpful.

Pre ordered food but arrived a fair bit later than expected. Not much filling in sandwiches, salad bowl was practically empty. Can’t believe I spent £6 on about two strands of lettuce and some ham.

Worst subway iv ever had, looks like it's been prepared by a five Yr old, won't be buying from here again, oh and they forgot half my order, jokas!!!!!

Won’t be ordering again. Didn’t send my drink, didn’t put cheese on one of the sandwiches when it was asked for, barely any meat in all sandwiches ordered and wrong type of bread. Not good, at all.

Sub was half breaking before I'd even handled it. Very stingy with portions

Great fast service and delicious sub as always.

One of the worst experience I've had. Poor communication, poor people skills and wouldn't make the sandwich how I requested (meat, jalapenos, cheese) the guy to wrap my sandwich destroyed 3 inches of my sub with his thumb. I now havea footlong split into 6" and two 3"

I have recently been visiting this subway and I had to comment on how nice the staff are there. They are friendly and efficient but there lovely manner is fantastic and this should be recognised.

It's a Subway... Visit one and you've visited them all... Plenty of seating, so my early morning misanthropy is easily assuaged.

Rude staff poor sandwich making skills

Always great service here. Such a shame Subway have stopped selling Coke from the soda fountain. Now it's diet drinks only. Nanny knows best and she's coming for your freedom!

Excellent and healthy sandwiches

Great as always but sometimes hard to understand what the workers are saying some times

Served quickly and staff were friendly

Tried veg patty with salads.. very nice

Great food and reasonable for a good sandwich or wrap. Only improvement would be it's very loud inside complex when busy and sometimes I struggle to hear staff bit that's not their fault. Just double check what they think you've said 😊

Can't beat a Chicken Tikka subway

Service with a smile, tasty food.

Food good as usual but bins overflowing and uncleared tables generally not great

Nice breadcans topping oprions, No fries