Subway in Gedling

I rarely leave reviews, but I felt compelled to share my experience with Subway’s new kiosks. Unfortunately, these kiosks undermine the core appeal of Subway: the ability to customize your sandwich exactly how you want it. Whether it’s extra mayo, just a little, or specific toppings, the kiosks fail to replicate the personal touch and flexibility that made Subway unique. Additionally, the kiosks eliminate human interaction and create unnecessary complications. For instance, purchasing a single cookie or drink now requires using the kiosk, which is not only inconvenient but also detracts from the overall experience. To make matters worse, the kiosks lack clear signage for features like the scanner. During my visit, I spent time figuring out its location, and several other customers faced the same issue. Even the staff struggled to provide clear instructions. To top it off, my sandwich was poorly made and not to my specifications. One of Subway’s strengths was watching your sandwich being crafted with care, ensuring it was made exactly how you liked it. This new system takes that away entirely, reducing Subway to a generic, impersonal fast-food experience. If kiosks become standard across all locations, I will no longer be a Subway customer. The unique, personalized experience that set Subway apart is being lost.

Nice place. Nice service. Specilally the gentleman with the turban.(the owner i supose) Very kind and helpfull. Always ready to help with a smile. Thank you

Worst subway experience ever, took 20 minutes for me to get a 6 inch sub. only got it then because i went up to the counter to ask where it was to find it just sat there waiting to be finished off, god knows when id have got it if not. pierra couldn’t be less inviting either, stood there with a face like a slapped arse doing nothing. bring back the days where you could speak to your sandwich artist

Wa .great....subway has a self order machine. The place is very nice and clean.

I recently had the misfortune of visiting Subway, and let me tell you, it was a nightmare. Gone are the days of friendly sandwich artists crafting your meal just the way you like it. Instead, I was greeted by a cold, impersonal touchscreen that stripped away the joy of customization. Ordering on a screen felt like placing a fast-food order in a futuristic dystopia. I wanted to add more sauce and ask for extra veggies, but the machine didn't allow for any of that. It was as if Subway decided that they know better than their customers what makes a good sandwich. What’s the point of going to a place that prides itself on customization if I can’t even request a little extra of my favorite ingredient? It felt like they were taking my creativity and preferences and tossing them in the trash along with my sandwich dreams. Overall, this experience was a letdown. I won’t be returning until they bring back the human touch in the sandwich-making process. If you value personalization in your meals, steer clear of this soulless, automated setup!

Every time I go in here they have nothing what I want. They never cook enough through out the day very disappointing. Let’s not forget about the customer service… they all don’t want to be there which you can clearly tell by the attitude with people and when it comes to making the sandwich.

Went in today to this brach for the 1st time with my 2 children around 5.30pm today on Saturday .I had to say hello to the staff! No welcome at all! When we got there 1 women rolled her eyes at us .she never said anything! Never said what bread u want e.t.c the worst subway ever !!!! Food was delicious though 😋

Arrived at 12:53 and at 13:09 I still wasn’t served. The line of customers just left waiting whilst the TWO staff members presumably crack on with Deliveroo/Uber Eats/ online orders with another one sat in the back room. As has become standard practise at Subway now, toasted sandwiches are left to get cold again whilst piling up awaiting their salad - salad dresser is having to change gloves between each sub and between ringing through till orders. All of this made longer by awkward customers who didn’t use the previous wait of 20 minutes in the queue to decide what they wanted. The sandwich I received at 13:26 however was banging tbf. Proper tasty.

Where do I start!? Ordered 2 chicken tikka salad bowls with double meat.. £7 each! I wouldn’t have minded anywhere else but we hardly got any salad to go with it. A small handful of lettuce, a few slices of cucumber, minimal helping of peppers, a dash of sweetcorn, a slice of red onion, spoonful of grated cheese and a small drizzle of mayo/southwest! Maybe they should get smaller salad boxes instead of selling them half full! Will not be going to this particular shop again! Total rip off for what we got!

Gone down hill massively. Prioritise deliveroo/uber eats orders over people in the store. 25 mins yesterday it took for 2 x 6" subs with drink and crisps. Rude drivers barge by you at the till to grab orders. £16 as well! Basic subs as well!

Staff can hardly speak English making It very difficult to order so again I left without purchasing

Stood there for 5 mins waiting wile they were in the back talking tried to get there attention but ignore me see why its empy all the time

We came in with a big order and all the staff were so quick and helpful, thank you so much!

The place is an absolute mess, Looks like it hasn't been cleaned in weeks, The staff absolutely stink of bodily odour with real attitude this place needs to be shut down. I'm contacting the foods standards agency.

Nice little subway shop, service a bit slow, my observation was that they was concentrating more on the take away orders, and even this it was sitting on the counter not rapped, and 3 staff trying to confirm the order

absolutely shameful people that work there, they should be ashamed of themselves. Talking to me with no respect and With arrogance. I had then seen a hair on my food and i believe this was done as spite to get back at me for whatever they had an issue with me for

For the last time... I tried this branch! ..... Don't go there! I payed for a foot long tuna sub..... The tuna is non existent and the (bacon I payed extra for was 2 tiny pieces on a foot long!! Also there bread is stale, asked for extra onion🤔 (charged for all the extras... bacon and cheese) yet I diddnt even get the normal amount! Even my dog wouldn't touch it I give up on subway and trying to find one who dosnt use fillings like there coming out there wages🙄 for the cost I at least want to taste some tuna on my tuna sub!

Worst experience I've had with a subway. Staff look miserable working there. Came here with my friend and ordered something off the breakfast menu (bacon and cheese 6 inch sub). Got charged £5 just for the sub but questioned it. The guy said he charged it on the daytime menu and changed the price back for me. When my friend payed for a vegan steak 6 inch sub, they tried to charge her £10 for it, but then corrected it back to £5 when she questioned it. Her bread was stale, but my food was fine. No apology after trying to overcharge us twice, and made the atmosphere uncomfortable with their terrible customer service.

Pity they stopped doing Vegan Meatballs but Veggie did the job.

Get any slower I would be going bk in time won't be visiting again

When entering the store, it smells like fresh bread, which gets your food pallet tingling . It was a nice atmosphere, not too many people queuing, and plenty of seats available. The staff were friendly and helpful when making a selection, serving with a smile. They offer gluten-free bread for those who would like to know, and they try their best to make sure they do not contaminate you. I will say, though, eating here as a coeliac may be risky as all the fresh ingredients are often touched or placed back into containers, so i would say eat here at your own risk. My wife is coeliac, and she chooses to eat here, and it's not often that she has any symptoms. Overall a nice place to grab a tasty sandwich!

Could of been a bit cleaner in the dining area

Really really disappointed the staff are very ignorant not passionate at all cold steak and not toasted bread when i told the guy he just said sorry and nothing else i would not recommend this place to anyone

I ordered online from here 3 times. Each time something has been wrong/missing.. can’t even pack an order properly

In the end I gave up waiting for the train and got my chops around 12 inches of hearty Italian. I couldn't manage all of it though.

Ordered food at 3pm was delivered the wrong order at 5pm, said they'd re make my order and get it delivered by 6. Delivery driver didn't show up to the store so employee said they'd deliver on route home now 7pm still no food store has been closed for an hour now. They always miss items off had to claim multiple refunds genuinely beyond a joke. Update - Poor guy closing and cleaning everything alone has just got in touch will be delivering food soon has gone above and beyond - Josh has gone above and beyond and certainly deserves some recognition for his perfect customer skills today

The nice thing about this shop is you can eat in or take away you see your food getting made fresh and it's lovely to eat it hot

My veggie subway had hardly no cheese! I didn’t want a salad roll for the price they charge! Didn’t even eat it it went in the bin!!!

It seemed clean enough to me when I visited the place. It was about midday though. A typical Subway outlet. No better or worse than any other. No problems being served and I got what I wanted to order. No problem.

Wrap was fabulous,but the staff were not so good .

So disappointed, we ordered online to be delivered to our work. I asked for a Turkey salad and got a tuna salad so had to remove the tuna and there wasn’t much salad for nearly £7 I paid and everyone else’s was like it had been in the freezer but some are supposed to be toasted so overall massively disappointed. A lot of food thrown in the bin. Do not use this location

I like to get my sauce in a pot so I can dip as I desire with my sub. This store will charge 50p although I can get as much as I like on the sub. No other Subway has done this.

Team behind the counter working hard but they are all dealing with uber eats orders so if you're a walk in customer like we were, don't bother, it took us 40 minutes to get a sandwich. Ridiculous. More staff needed or they should close the restaurant to walk ins.

Staff did me a Vegan Sub today, great food, knowledgeable, helpful staff. Never enjoyed a Subway so much in my life.

Only place that seems to understand no point wearing gloves to do the food then take money and carry on serving the next person . Well done subway

Was busy ( lunchtime ) worth the wait.

Didn't have all we wanted on this particular day

Very slow 20 mins just for a sandwich as only two members of staff on and delivery's taking priority

I like eating here and there is lots of choices

Extremely long queues. Get to the front of the queue only one person serving and he is taking TAKE AWAY ORDERS TOO!!

Really really slow service today. But lovely staff! Just short staffed!

Prices gone up, only two breads available and no sweetcorn.. however food was nice

Very slow service when there wasn't many people in. Waited for more than 10mins before served when there was only a couple in front of me

Great subway but the cofee machine was broke

Alright food, as expected of subway

First star it's already too much, but sometimes you might get your order before 20 minutes of waiting even when they are not busy. Don't expect to be clean or anything near...because it might be only in the morning when opening. The staff it's very unprofessional and I don't think that anyone is to blame but the person who trained them. Been there a couple of times...today was the last.

Food offered is okay in itself however the service didn't impress... The lady taking our order was not interested in customers needs and was aiming to deal with the queue waiting to order... So we had to order sides that we required after the subs were ready and in that time orders were taken from 5 more customers who had to wait in between the ordering spot and the salad station... At this point not only social distancing went out the window, customers also were unwillingly stepping into one another's space. Quality of the service should have been valued and prioritised rather than speed. Next time we'd rather drive to Top Valley Subway where service is always top class!

It was nice to sit in. Friendly staff.

I will never eat from here again..people coughing while making sandwiches..place is filthy and staff are rude..

Went in yesterday (Sunday 16/05/2021 around 2pm) and was greeted by a man (who was on his own) the queue was really big however I was so impressed with his customer service skills, he apologised for the wait and was so professional whereas I think I would’ve been so stressed, I wasn’t the only one who commented on how good his customer service skills were someone in front of me did to! I didn’t feel rushed at all and actually no one minded the wait as we were greeted with kindness! I wish I took his name but he was tall and had a tattoo on his arm! Hope you figure out who it is and give him praise as he is a credit to your team!

Staff are friendly fast and efficient. Plenty of parking

Very good food, lots of choice and great service. Only complaint is that there were a lot of people in the shop when the notice on the door said only 6. Other than that, great service, great food and very patient, kind staff.

Food was OK. We kreded one Italian bmt footlong with lettuice and one steak and cheese footlong with all salad. Turned out OK. Subway always makes me feel like I do after maccies. Little bit sick, bloated and depressed. The shop was pretty nice though, the girls in there made good sandwiches. It's sometimes hit or miss with subway as it depends on the sandwich artist. 3 stars for the shop

Nice staff and good food, shame about the disgusting chavvy customers swearing when I was there. Not the stores fault tho.

Whenever I order from this subway on Uber eats, they always forget something or mess something up whether it’s something like forgetting crisps from our order or even putting the wrong things on our sandwiches. Won’t be ordering from there again.

Collected some cookies on Wednesday to see a girl with red hair wearing no mask, sneezing everywhere. Wouldn't recommend that in normal circumstances let alone a global pandemic

Dirty tables long queues ,food good

It's a subway what else do you wanna know?

I hadn't had a subway for years until today. I really enjoyed it the only thing is they had Pepsi instead Coke and im not keen on that.

Went to 2 different subways, first one was on the retail park by burger King next to Greg's. DISGUSTING had flies literally in the food. Obvs to say i walked out. Drove to the other one on the retail park facing b and q no flies but still dirty

Food don't seem cooked to me yes its warm just, sorry don't like subway

Not my kind of place it's ok if u want a quick sandwhich

The food was lovely, I ordered through Uber Eat and his guy called Mazhar picked up my order, drove it to my house, parked across the road, took a photo of my house, didn't get out of his car , marked the order as delivered and he left no food on door step. Driver started journey on Willow Avenue, off Conway Road, he returns to address before delivering and he drives a black Toyota Yaris. I had to order again and now i'm waiting for a refund for the first order that wasn't delivered

Always friendly staff ,generally clean plenty of seats xx

The floor is often covered in rubbish/food and it's always a headache placing an order due to competing noise/staff distraction. The lady in charge berates her young staff and yet consistently gets things wrong! There needs to be a more regular clean up on and around the tables. I'd be surprised if it passed a hygiene assessment currently.

Pretty good quite cheap good value

Always great food with plenty of choice

Ordered a foot long sub , I told the sandwich artist that I didn't want any gerkins or jalapenos, when I bite into the foot long I realised to my horror that I had both items I didn't ask for and made me feel poorly. I feel had she not been too busy talking to her fellow artist, this could have been avoided and not wasted food.

All the staff consistently provide great service.

Love the breakfast sub 🥰👍👍 very nice toasted bread and reasonably priced including coffee 😃

Amazing food it better then Greg s MacDonalds

Great food and great value for money

Ordered a meat feast 6" sub, was given one meatball cut in half because they ran out, and staff member(manageress) tried to disguise the fact, no alternative was offered, the sub was Luke warm, hash browns were warm and soggy, didnt offer receipt that clearly had discount offers for future visits, and would not take my £50 note, not a pleasant experience.

Couldn't have nice staff, food was great as usual.

Although a little expensive my steak sub was so nice. Even my granddaughter enjoyed it , which is a triumph in itself.

This place is really dirty. I couldn't even chuck my rubbish away as the bins were full.

Just a meatball marinara. Possibly the best thing ive ever ate. No joke🤟🤟🤟🤟🤟

Nice staff, clean store, saw plenty of glove changing. The little car park sucks though, your better parking on the retail park and crossing the little zebra crossing

If I go in at lunchtime they always have a member of staff eating their lunch so leaving 2 people to serve which is slower & the queue is so long. This then makes my lunch hour a pain.

Subway, rubbish did not get what i ordered, no cheese on my sandwich?? Perhaps they need more staff to pay more attention to customers when ordering. Not a fan, sorry.

Clean store, toilet for customers kept clean, good fast service. Chairs were looking a bit worn.

Fantastic food. Very helpful and friendly staff. Good value for money.

Stupid. Stopped allowing people to sit down 45 mins before they closed. Walked out purchased nothing.

Poor choice of options ended up going Mcdonalds

Love subway. Made sandwiches well

Went on a Friday lunch time and shouldn't have been a mess it was in. Almost every table had waste on it and those that didn't needed wipes down. Food served was good..... But the state of the sitting area really let it down.

I love a subway salad. Decent sized portions. Good prices, healthier than maccy ds. My only complaint is a foot long should be a foot long not 11 inches. Those sort of lies should be kept for us fellas trying impress the ladies.

They know I want and how to make it... Tuna and steak, no cheese no sauce, just the way it should be, thank you guys

Dirty tables, slow service, really slow.

Excellent customer service, very friendly and professional

Didn't have a choice of breads. Only 2 to choose from. Ended up with a soggy meatball abomination. Never going again.

Always reliable, always the same. Lovely

Baguettes not fresh, dirty tables

Great place to stop for some lunch, sat in the retail park so is really handy to grab a quick bite if you've got a bunch of shopping to do. Obviously standard subway menu and everything, always clean and tidy it's got plenty of seating inside and out.

Unsatisfied never have the bread we want, we go in continuously and we will not be going in again, every subway we go to have everything we want, but this store never does.

Clean, tidy and efficient. Food was nice like all Subways.

I had a decaf coffee in subway today. Nice and quiet in store and pleasant person served me, a lovely smile included.

Pretty good service, had a decent turnaround time on customers so I shan't imagine anyone standing around waiting for too long at all. Also I had the steak and cheese wrap and certainly wasn't disappointed. It had plenty of filling and was well made so I wasn't wearing half of it when I was eating. The children's meals are very reasonable however the bundled toys are not the greatest of items.

Very good , the food was excellent , staff were very efficient and friendly , the place was clean and tidy . Good parking.

Ideal and handy if you don't want a McDonald's or KFC