Subway in Nottingham

Rubbish food, worst customer service

My Subway had peppers on which I did not order as I am allergic to peppers.

came in around 1pm today and the person who made my sandwich (they had a septum piercing) had a disgusting attitude. Every word that came out of their mouth felt like they was offended I came into order. Each time I ask for something they would scoff or roll their eyes. Someone needs to teach that person some customer service skills because I will not be coming back.

I ordered a meal deal for 2 when it arrived there was no pop and the bread was stale they argued that they toasted it and it was not didn't even taste like teriyaki tasted bland and when I rang to complain the female member of staff started to argue with me trying to justify her reason she was very rude and I will taking this to head office as there is so.many 1 star complaints and subway don't seem to have done anything about this even my dog turned its nose at it and it's not fit for human consumption!!!

Left the food at the door and didn’t press the door bell so when I got the food it was cold

Took ages to come but takes great

If I could give them any lower than 1 star I would. This subway is the epitome of rock bottom and the workers lack professionalism and decorum. They would be better off hiring homeless people as their staff is shamelessly rude. The customer service is a 0/5, the worker disregarded me multiple times and ignored me throughout. I would never come back there even if they pay £1 million, this subway is FINISHED. Additionally, the food is lacking in several ways, the bread was dry and lacklustre and the meat was stale and fishy. If you care for your health, both mentally and physically please don’t go to this subway as they are anything but “fresh”. The only thing fresh in there are the flies eating the salad xx

Went to order a tuna sub. There was clearly Tuna in the tub but they refused to serve it to me and said they were saving it for any delivery orders. I don’t appreciate being turned away as a paying customer in favour of delivery orders.

I got a 500ml bottle of coke instead of the 1.25l I paid for

No vegan cheese on the veggie deluxe

Food missing was stone cold half a bowl of salad

The subs where all mixed up, wrong bread for the subs

the subway hearty italian and herb and cheese bread were both hard. the turkey sub and the wedges were both cold upon delivery.

Sadaf and Aradhya were extremely professional, friendly and despite attempted robbery, they did their best to handle the difficult situation. At night, this place could do with a security guard for the safety of their employees and customers. All in all, the sandwiches were lovely and evenly filled, unlike their fridge!

woman that served me put on all wrong toppings at first and i had to correct her, told me the price would be £6.99 turned out to charge me £9, also no toilet paper or febreeze, toilets were filthy.

Such a lovely workers specially that lady who works in the morning, she very polite and basically does your order with love, this is the kind of people we need to see and actually makes us satisfied with the service.

Really appalling service. Waited in a queue for almost 30 minutes, when there were only 3 people infront of us. My daughter got locked in the toilet, because the latch wasn't working and she was too small to reach the high latch, it was a coded lock to gaim access so we had to wait for an employee to let her out. She is 5 years old and was worried. There were limited bread options available, and 3 slices of cheese (I was charged full price for this) When my son's sandwich was being made, the server stopped mid way, got his phone out his pocket and sent a message then put it back in his pocket while still wearing his gloves. We were over charged for drinks, and they said we could get another, but I wanted a refund as we had enough drinks. The tables were unclean and dirty. Very unsatisfied.

4 people in queue, but the staff took a really long time. There was a member of staff in Back, but didn't materialise until later. My daughter used the toilets, and because the lacks were too high, she could not get out. The staff member that we told didn't take the fact that my daughter was scared, to hurry up and open. It thencame around to us ordering. There was a sever lack.of any produce, meaning g that the long time we had to decide, meant that we then had to change. The bread was stale. The staff member went on their phone whilst making my sandwich. Then needed to help at till, so my previously heated sandwich was sat cooling off. Really dissatisfied with the service, the lack of choice, the speed, or lack of. The hygiene, safety.... I noticed that the subway is next to student accommodation. So this isaybe why they are slack. But every Chain, no matter the location should provide the same high level service. Not impressed.

The 2 staff that was working there seemed either new staff or put out of their comfort zone as one of them charged me for extra chesse when I didn't ask for it they did give me extra cheese the one who did the meat on the sandwiches had to be reminded to change his gloves as my mum was vegetarian

Missing items. Daughter was not pleased.

Everything was perfect apart from the fact u was missing a cookie

Whenever I visited this subway they don’t have jalapeños, I visited yesterday they doesn’t have olives, last to last week I went there they doesn’t have cheese. I don’t know how they run that franchise of subway.

Went in this afternoon. Staff was not the friendliest and made us feel that they are making us a favour (even tho we pay for it 🤷🏼‍♀️). Took ages to get our sandwiches. We also got drinks in cups, however, I chose 7Up on the machine and got sparkling water instead. Not able to make your own choice of ingredient for sandwich. Or change ingredients. Sandwiches themselves are ok, just like at every other subway. However, customer service is zero to non existent. I don’t recommend and will avoid in the future.

Wrong ingredients put on sandwiches

The manager was very rude when I rung up about missing items. Didn’t answer my questions and just was point blank rude.

Really good! Order was correct, hot and delicious. Arrived on time and well packaged, can’t fault it :)

Driver was sitting in his car and called me to come and collect the food

Ordered submelt BIG CHEESE PHILLY got 2 small bits of steak sprinkle of cheese and empty sub other half !!! The footlong breakfast pretty much same Fuming ain’t the word for the price is ridiculous paid £30 ish got £4 of bread at best

Paid for EXTRA cheese - received none!!!

I ordered a chicken tikka salad, and there was only 2 small pieces of chicken. Disgraceful

Food was cold an foot long sub wasnt boxed so was cold when reached

Order time 21:50 bread extremely dry.

Asked for 2 Jude's milkshake and got 2 coffee which I don't drink

Food was cold an crinkle wedges were well undercooked an drink warm

Great subway. Quick service, delicious sandwiches and friendly staff.

Delivery was spot on, wasn't totally happy with the the supremo footlong, didn't have a choice of the bread used and it wasn't to the standard I get at the shop

subway nottingham NG7 3AG WORST STAFF SERVICE EVER. ABUSING AND HARSH

The food was cold when it arrived

The queue was short but still not that quick. My sandwich was left on the side so long (while the person behind's salad box was filled) that it was just luke warm by time it was finished.

Food wasan't that bad but staff wasamt that helpful.

Food was very very cold Was reheated in microwave but then is it was not taste was not fresh .. wasting money

Had the most pleasant experience Daniel after quite a nasty experience with the police just 5 minutes before, he had really brightened my day, so much so that I felt compelled to leave him a tip, much to my dismay there was no tipping option so I thought to come here and express my gratitude! So, to Daniel and whoever else it may concern, thank you for brightening my day, I hope you get a raise or something! Emmanuel :)

I've ordered maybe three times in the last couple of years, and EVERY TIME they didn't put my salad and sauce options in my sub. Gave it 3 goes, won't bother again

The food was cold, the baguttee was too burnt

Great places to pull in for a coffee and a sandwich

sandwich has barely any filling in, bread is stale

Missing cookie, filling had mostly fallen out and sandwich wasn't even cut

Cash payers discrimination point. Avoid

Meatballs were cold hardly warm not much sauce but it was ok especially the six inch sub bread nice and soft

This was the worst sandwich I ever add

The order came without the drink i ordered

The pizza bread thing was to cold it wasn't fresh

Not great the staff are always busy talking. Also always apparently “waiting for delivery” so if you don’t eat gluten don’t go here - you cannot get a sub

As usual great flexibility and taste to build your own sandwich every next time..

Amazing And thank you to the lady that informed me about the mix up and brought me an extra cookie I really appreciate it Thanks Hev:))

Ordered two chicken tikka subs and unfortunately one of them was really cold like the chicken has just been taken out of the freezer and the other one had barely any mayo in it. Won't order again

Unfortunately this is not a halal subway but other vegetarian meals available. The veggie patie wrap is the one to go for.

All I can say is that my footlong subs were well made and taste great

Order never received, no option to cancel, requested a refund through missing items, all of it was missing!! Restaurant understanding and quick to try resolve my problem, and advised cancellation, very polite and apologetic!

Sent no cookie with meal an food was cold

I didn't receive my order what happened?

Went for my lunch staff were rude and dismissive. They charged me £1.50 for extra chicken tikka when they didn’t put enough on at the start and gave other customers more. Hardly any salad and I asked for a small amount of red onion and my wrap was covered in it. Very disappointed would not recommend to anyone ever. £6 for a wrap what a joke!!

The food was sub was squashed. Only half full. The cookie was tiny. I ordered for 2 people and it cost £23. What a joke. NEVER AGAIN

Useless standing there waiting for my food to be prepared but it seems to be that delivery orders take priority it’s a joke. Won’t be going back

I never even got my food I waited an hour

Fraudulent order. Rang subway to tell them to cancel and they claimed they couldn't. Tried to call just eat and no way of contacting them. Extremely poor service

The food is cold and there’s hardly enough sauce on the sandwiches even if you let them know on the note.

Items missing , not the best service

Didn’t put filling in half the subs

Gave me a meatball n I asked for mega meat

i order from here a lot so was disappointed that they had not even toasted the steak and cheese toastie it was stone cold and i asked for no lettuce but they still put it in the salad, hopefully this was just a one off

Some items in the order weren’t as expected, and the amount of salad and filling added to the ‘Sub’ was very minimal.

Where are my drinks!!!!!, and the cookies!!!!!

they do really nice sandwiches here

Forgot the sauce again but still nice

Disgusting and cold food! Wound not ever recommended this subway as it is vile!! The Coustumer service from Emaunila she put the phone down on me 2 when asking her why my food was cold she couldn’t give me an answer!

My order was completely wrong I ordered a mega meat with extras and got a meatball with salad

Excellent in fact perfect! The taste is amazing. Ordered a side of meatballs, totally mouthwatering. Highly recommended.

Defo order again good fast service

Could have done with more meat with the salad 🙁

Stail bread and no source awful

Really dislike posting anything negative but on this occasion I had to as I have had the same experience every week. The staff here change every time I go, and I go At least one a week. Every time I have been one member of staff maybe the manager always tells her staff/colleagues off for putting too much or doing it wrong… it’s so unprofessional and never mind embarrassing for the staff. She should take them in the back and quietly tell the. She’s always tells the staff they need to charge extra for the amount of salad they put in a salad box!!! I mean if your paying £7. For a salad your going to want everything! But this women insist Charging extra for the extra sauce or extra salad! And tells the staff off for not leaving a 3rd of the box empty!!! Sorry but if I am paying £7 for a SALAD i want it 100% full. I have stopped asking because she embarrass the customers by saying out loud your going to have to pay extra for that. But she continues to tell the staff off for doing it. Awful customer service. I am sure some of the staff have left because of her! I welcome ex staff to comment here, and share horror stories of how horrible she is.

Good service. Free tables, good price.

I am loving the festive Tiger Pig at the moment. Not everyones cup of tea i guess but salad and sausage wrapped in bacon, all in a tiger sub roll thing! Awesome!!

Friendly delivery drivers. Fresh well presented food. Great taste. 5*

missed a bunch of items - no refund - terrible

The wrap was a bit lacking in turkey and the potato wedges lukewarm, but really great otherwise

Absolutely time waster staff not recommended at all don't waste your time here ZERO STAR

Food is usually nice, however the waiting times have increased dramatically over the past few months. I have just waited 35 minutes in a queue to order (yes I should have left....) and this was predominantly down to the amount of pre ordered deliveries being prepared by over rushed but under resourced staff. If Subway are going to encourage the use of these pre orders then they really need to ensure more staff are available. All in all, let down by company greed as opposed to common sense business.

A very good easy experience Thank you

Wrong crisps sent, sweetcorn was added when hadn't been ordered, sub was falling apart and packaging was torn.

Fast service, food was tasty as always

Entirely the wrong order. When called restaurant the woman argued with me that I was incorrect. Extremely bad customer service. Subway you ought to provide customer service training!!!

The sandwich was an absolute mess. It was just chucked together; when it arrived it had fallen to pieces. Very, very unhappy

Wrong cookie was sent. No nachos so had to have another drink. Not worth the money

The wrong sauce was add the to 12inc tuna baguette Due to this it was never eaten. Also tomatoes were added in another sub, that we did not request. Very disappointed for what I paid

Didn’t receive all ingredients ordered. Missed off peppers, onions and sweet corn.

Messed up order, decided to go large and get the footlong, only for them to forget to add my two sauces. Left with a dry tasteless footlong,really ruined the whole Sub.

They left out 1 of the sides from my meal deal (nacho chicken bites, had been highlighted on receipt but not put in bag) Also missed out a choc chip cookie from the meal deal that hadnt been highlighted!! How hard can it be to get it right!!

the sandwiches didn’t have enough filling, it was the wrong order altogether? we didn’t get to cookie and especially i paid extra for the guacamole i never got. also delivery took so long.