Subway in Salford

Visited today customer service was horrible the person who server me was asking irrelevant things. Had to wait 10 min for him to come and serve me. Visited in afternoon.

Syed service just on point very fast friendly guy recommend everyone to come nice guy

Syed has been amazing service just perfect need people like him he guide me though my sandwich I was very please definitely recommend this place an he the fastest subway maker ☺️

Literally impossible to get served in there. Staff just sit in the back, waiting for 10 minutes and decided to go to Greggs instead. Probably the 4th or 5th time this has happened.

I ordered a Subway for myself and my disabled brother through the app, using both his account and mine. I went to the store to pick them up. When I got there, I spoke to a young cashier who was about to hand me the sandwich. Suddenly, a man who seemed to be the manager (my guess), with a strong Nigerian accent, came out and asked, "Is that your order?" I didn't think he was talking to me, so I continued talking to the young cashier. Then the manager said, "It's a duplicate order" and asked to see my app. I was confused because I knew I had ordered two sandwiches. When I showed him my account, he saw one order, and as I was logging out to log in with my brother's account, he shouted, "No! You can only get one sandwich with the promotion." I tried to explain that the other order was for my brother, who is disabled, and that I usually run errands for him. He interrupted and said, "Are you trying to challenge me?" which confused me even more because I wasn't being confrontational. He then said, "If you challenge me, you will not get your sandwich." I asked what he meant, and he repeated, "You're challenging me. If you don't keep quiet, you're challenging me." I don't have much money and couldn't afford to lose what I paid for, so I didn't argue further. However, the experience really disturbed me. It's been two days now, and I initially wasn't going to write a review, but I don't want other customers to go through this, especially those who might not be in the best frame of mind. It's important to mention that I am also African and only 21, though I look younger. I think the manager's attitude was influenced by my appearance. However, sharing similar backgrounds doesn't justify rudeness and poor customer service.

Really terrible, this is the worst waiter I have encountered in the UK for so long. He didn't put the sauce for me and when I went back to him, he said rudely why did you put your water on my table, we can't dine in here! He seems to think I owe him money? ! I will never come again

One of the workers is so rude! (by the sounds of other reviews on here, I bet it's the same man) He shouldn't be working there if that's his attitude to customers. He tuts, sighs and mutters under his breath when making the sandwiches. The way he speaks to customers is not needed. Very rude & arrogant.

Great service and one of the nicest Subways I have had in ages. Obviously, it is in a petrol station, so zero atmosphere unless you count the petrol fumes! 😄

One of the worst servives Ive received in a long time by a gentleman named Said I think, he had no name tag very rude in every single step and word... Absolutely terrible, that i had to write this review before I ate

Poor customer service, He saw me I’m waiting to order but he’s gone to staff room after 2 minutes a lady come out and get order.

Great customer service. Adequate portions.

Extremely poor customer service. I walked to the front to make my order. The guy was sweeping crumbs (which is fine). He sees me....then continues sweeping. I wait about 2 minutes. He then starts arranging the chairs, I wait another minute or so. He then starts wiping the tables. At that point I just went across to Asda & bought a sandwich. I worked in retail for years. Once a customer wants to purchase, you must serve them immediately. Only exception is if there's a severe safety hazard you have to deal with.

The worse stuff ever , I’m a regular costume and there’s a guy that work in there he always moody and he always go behind to his room so he pretend like he don’t see or listen so I have to leave without getting food.

Great food, even better service

Wow the amount of salad in my salad bowl was ridiculous, they also had the lid up so I coudlnt see how much was going in and then sealed it without checking it was OK. It was not OK. I have sent a complaint both through the online form and DM directly via instagram and had no follow up either. Are you cutting costs? Because it cost me double when I was still starving after that inadequate helping. Fuming.

Such a rip off. 2 subs with literally 2 pieces of chicken bits for 20 quid

Slowest subway I’ve ever been to:/

Food okay but staff not really good , bad English and don't underestimate the order

Stood at the counter for around 5 minutes. Nobody came to serve me as they were in the back arguing on their phone, went to greggs next door.

Usual standard, seemed clean. Staff were lovely.

weare here every week with my mates btw always come when is match ,the best stuff , abdul is seek ,funniest man ever,and that women on the bike , well done guys , im not even bother bout food, flex always nice one

This place operates on European hours. Hours state 7.30 close. They decide 7.00 is fine to shut. Stinks of entiltment.

Honestly not even sure where to begin with this review. I’ve been to this particular Subway on numerous occasions since I moved to Salford Quays and I’ve rarely had a stress-free experience. Primarily the issue is communication. The staff, on pretty much every occasion, have misunderstood my order or made bad assumptions about it when I made it crystal clear how I wanted my order prepared. On many occasions I have ended up at the checkout and have been made to pay extra for something that I did not expressly request, and on today’s occasion, I made it clear that I wanted to pay for my family’s meal (rather than just mine and my girlfriend’s) and the order came to £17~. I was very surprised because our order should have come to more, so I enquired again to make sure they had it right. They said we did. Then when my dad had finished at the salad section, they then asked him to pay for his sub and coffee, when I had to interject and say that we had already paid. I knew that they had forgotten to include this meal in the order but the communication with them was so painfully slow and inefficient that I’d just decided to wait and see what they’d do when my dad got to the checkout. He then made a fuss because we had already paid for our family’s meal and we had already made it clear to the staff that that was what we wanted to do, and so the manager on shift just told us (quite passive-aggressively) that the last subway and coffee were on the house and that the next customer should come along. Maybe it was because the queue was growing and he was getting restless. Even so, there is a need for better communication between employees and customers or this particular chain will fail. Furthermore: I am vegan but I don’t really care if the staff do not change their gloves between different orders (this point of view is not common among vegans, it must be said) but I do find it annoying when they start asking if I want cheese whilst they’re already grabbing the cheese and getting ready to layer it on. If I’ve ordered a vegan subway, maybe it would make sense to pick up the vegan cheese and not cross-contaminate? I am liberal with how I want my food prepared but I know that there are those out there with allergies for whom such habits are not only unacceptable but dangerous. At the end of the day, I make it pretty clear which cheese I would like and what toppings, but the staff seem to work in their regular rhythms where they go to pick up the cheese immediately and they go to grab vegan meats right after picking up other non-vegan meats. They do not cater well to vegan customers or those with potential allergies. They had better work harder to change up habits. This occasion today was just the straw that broke the camel’s back. It’s not a one off and it’s always the same staff I have problems with.

Ripoff merchants. Told me what i ordered is all part of the meal deal, then when paying turned out my chosen drink is extra and they also charged extra for ordering cookie and crisps (they told me both are included in the meal deal and recommend me to get both). They need to shut this place down. A bunch of thieves.

Disgusting, the place needs a deep clean, looks awful, the drive thru isn't in use so don't waste your time with that, just avoid it

£6.50 for a foot long soggy tuna sandwich. RIP OFF!

Staff not knowing how to use till.

Fab staff, especially Beth, Linus and Nathan 😄😄

Friendly staff, Italian bmt for me! Great service Edit: just been in again today, 13.12.19 Beth was serving loving her attitude, very friendly and polite. Should have more like her!

Always good for a quick butty and latte.

Some deep cleaning needs to go on in this store!! Nice staff however.

1 staff on their own isn't great. Apt my app for points isn't registered but apparently you can't get tea via points but you can get coffee

Small outlet, didn't have a lot of options but staff were great and managed to find something to eat

Always find it interesting when a worker is left on his own while an event like a united match is on half a mile away. And then if that guy is on his own he is actually really slow and quite clearly inexperienced .. waited 25 minutes for a foot long and a salad .. when I arrived I was third in the queue .. bad management

Subway standard. Got to have the italian BMT

If you're gonna go here do not sit in unless you're wearing at least 5 layers otherwise you will absolutely freeze. It's probably warmer sitting outside and eating on the forecourt.

Normal Subway food but slow service. Waited 5mins to be served whilst 2 staff did other jobs first.

Subway has great staff here. Very friendly and slightly cheaper then other branches. I always go when got the chance.

Sandwich was good but was not satisfied with the customer service as I wasn’t asked before I paid about the bag (to pay 5p, I didn’t have the change or cash). So in the end I have to juggle 2 sandwiches, 2 cups of drink and bag of cookies to my car. Moreover at home when I finished my drink there was a small fly at the bottom of my cup. Not sure I’ll be going to this shop again.

The food is always well prepared and tastes fresh. I have met many different staff members at this subway and they are really lovely people. Best subway I've been to.

Worst subway ever! Was open and hour and half yet half of the menu wasn't available, 3 staff didn't know there arses from there elbow, I asked for a cool mayo beef brisket sub yet I got the spicy one, the latte I ordered was like gunk, I should have gone greggs next door instead, I won't make same mistake again...stay well clear!

They serve fast despite long queues at peak times.

It's subway. If you don't like it you don't like it

Don't listen to the haters. The service in the night time is impeccable. The sandwich artists are delightful. As are the sandwiches. 5 stars. Bravo.

It's a subway in a garage mini shop. It's never gonna get 5 stars. The food is standard subway level.

Use to be great but now it's disgusting the service and the food is terrible

Abysmal service in the evening/night time. This subway has gone downhill.