Subway in Ards

It wasn’t so much as late but the order was changed back an hour from the original and when the food came it was actually cold, not look warm but cold which had to be reheated and a reheated toasted sandwich with your salad inside isn’t ideal. First and last order from subway online.

delivery driver was very cheeky and no customer service,very disappointed in this

Ordered double cheese and mozzarella on a salad cost extra got no cheese at all, no onions, about 3 shreds of lettuce drenched in mayo won't order again

Drink missing from meal deal. Anytime I order from this store something is missed from my order

I had asked for no peppers or red onions and its has arrived with both, and I know its easy to pick then off but the flavours of them are still there.

Had incorrect items and missing drinks

My food wasn’t delivered and they charged me for it

The driver was very nice and told me to have a good day

order was wrong and cold, third time they've got order wrong

ordered and paid extra for double meat which they didn't do. and there was less meat than you would get even normally, was literally just a footlong with everything else I ordered apart from meat.

Ridiculous. Spent 25 minutes in line because the three workers were prioritising online orders over the three people waiting in front of them. Took them 1 minute to complete my order. Did not swap gloves for my vegetarian order. Go to a different subway.

Would give 0 if it was possible, definitely won't be back. Really dirty premises decided to takeaway due to the filth, 3 staff members on and working so slow it was painful to watch. Cross contamination with the food, they didn't wipe the knife from previous sandwich to cut mine, the sandwich itself was sloppy wet and falling apar I took two bites and chucked it. Avoid.

Terrible. Most of order was wrong or missing.

Forgot my cookie… shame on you, I turned the bag upside down, shook it, actually looked everywhere for it like a plonker lol

I am absolutely disgusted by what was sent to us the food was freezing. Got no response when I tried calling restaurant and had to submit my own refund application. Totally disgrace and terrible customer service

order came on incorrect bread & no drink was received with order.

The wrong salad was put in the wring subs and incorrect drinks delivered

customer service was excellent 👌

Staff ignorant and abrupt with her face tripping her. Couldn't slice the bread open properly, shop is only opened at 1pm and didn't have various ingredients by 14.45. Which they are probably to lazy to make new batches for the customers yet to come. Won't be back near it again.

Given wrong order. rang them about 20 time with no answer

Everything was wrong with this order I ordered a salad with double cheese and got no cheese at all or double meat. The 6inch meatball sub had two meatballs in it and the sub was opened and spilled in the bag, no egg or dips came that was ordered. Down about £7 of stuff that never came

Half my order didn’t arrive. And arrived freezing. Extremely disappointed

The subways werent toasted & were cold when for them to be toasted. They left out the 6 hash browns. They left out a Diet Coke. I asked for club zero as I’m diabetic and they instead gave me a club lemon which has sugar. I went down to the ards shopping centre subway to be told their toaster is “broke” and they said they don’t have hash browns, yet they charged us for them. Absolute disgrace. I would like a full refund of this order. Won’t be back.

AVOID!!!! absolutely shocking hygiene as seen in photos and this was just one corner of counter, area where sandwich are prepared covered in sauce, food, receipts and blue roll, also chicken in a metal tray floating in water 🤢 🤢

Recieved an eyelash in my food, staff were rude and had no customer service at all - Using the same knife for all the food without cleaning them. Go here if you want to have an awful food experience

I work in catering, and if I served up the utter SLOP, I was served today, by a through MORON who couldn't even remember my order after MAKING it (I was the only customer at the time), I'd be down the JobCentre, pronto....Scamming customers with fake 'food' and service. If Reviews had minus numbers, this place would be there, and the 'Sandwich Artisan' too! 🤢🤢🤢🤢

Cookie was NOT cooked. Sub was soggy.

sent the wrong order and missing my son's wrap he's only 3 was looking forward to it for his lunch now I've temper tantrums to deal because of it

Order from here frequently and the subs are amazing

The worst and dirtiest Subway I have ever been in..3pm on a Saturday afternoon they had ran out of tomatoes, Pepsi and cookies..Also the worst customer service and attitude from Katie (apparently she is the assistant manageress) .Her attitude towards customers was appalling. Service my salad she just threw everything into my carton. No politeness no smiles only dirty looks. I wasn't the only customer to experience her attitude. When we mentioned her attitude the male member of staff asked if we wanted to speak to her, she asked what our problem was and then walked away. We both agreed we wouldn't wany to speak to her with the attitude she has. She was just so rude and ignorant..The place was also filthy no clean tables and dirty floors. Will not be back....

Actually didn’t arrive at all- disappointing

On time, fresh and plentiful, made exactly how I like ❤️ thank you

It was burnt and items missing

Stuff miss ing from order cheesy bits and a cookie

Ordered 2 subways. Only 1 arrived and tried calling the store over 25 times and couldn’t get through. I’ve cold drinks placed on top of the 1 subway I did receive which made it freezing…absolute joke. Near £30 for 1 cold subway.

second time ive ordered from here and it has arrived with items missing.

Paid for and not received. Subway staff not very helpful.

Bread was hard. Sauce was all over the place.

Bread was like a brick never again

Sandwich was toasted when it wasn't supposed to be, daughter couldn't eat it.

Thank you very much, but would be most grateful if you knock on the door and wait and don’t leave my food on the doorstep

Would have been nice if whole order had arrived - missing hash browns :(

ordered tuna for a £1 extra for delivery and they sent my food put with any filling apart for the veg NO MEAT quite disappointed could have cancelled it or phoned me to change the meat

Wrong bread, cookies etc through together

The food was all cold and soggy and warm food was in with tbe cold water was disgusting

I ordered 3 rainbow cookies and got walkers ready salted instead

The worst subway I've ever had the misfortune of eating. It was basically slop on a bap. First of all they didn't have my selection of bread, which is ridiculous given it was 10.30 in the morning and not exactly packed. The staff member was the most miserable looking worker I've ever seen. The floors were dirty in the shop too. So when I placed my order she grunted something about toppings which I have no idea what she said. The food was toasted and came out let a wet blanket. It was horrible, and I had the misfortune of paying 10.50 for it. The cookie was clearly yesterday's because it wasn't soft, and it was two different colours of dough where one half was stale. I will never return to any subway after this experience, it was an absolute disgrace and looking at other reviews, the management of this outlet doesn't care about what people think and will give you the worst food possible.

Order two footlongs and only one sandwich was a footlong

The cheeky note was not needed and the was no missed calls on phone food is disgusting not what ibirdwredmy phone e

Didn’t get the right bread or cookie 😢

Salad & sauce completely missing from sub…

The delivery driver had phoned me as he couldn’t find my address. He was then really rude over the phone even though I had explained several times how to get to my house. He asked if I could meet him at the shop and I stated no because I am disabled. He continued to ask a further three times. I found the whole interaction very rude.

Did not recieve my cookie double chocolate one not great service not happy at all im hungry aswell

Delivery was perfect but food arrived cold and overly burnt

Food was great, didn’t overly mind that it was late. However, the delivery driver was rude and cheeky on the phone.

I have missing items packet of crisps bottle, pop, cookies, sticky toffee, hope you can deal with it

Never get the order right, no communication from restaurant if out of products, never seem to toast sandwhiches

Order was wrong never asked for lettuce and the wrong bread was given

Very disappointed as the cheese bites I had ordered were not there. Also I did not ask for jalapeño and recieved jalapeño

Absolutely delicious! Who ever made my sub is a legend 🤩🤩🤩🤩 thanks!! Delivery guy so nice too, on time fresh! Happy customer

Don’t order the 12 cookies. They don’t actually give you a variety. They just give you the worst ones and they’re all cracked and crumbled to pieces. No rainbow cookies and no chocolate chip - just those gross macadamia nut ones. NOT what I paid for.

Order completely wrong, missing cookies and all sandwiches on wrong bread with incorrect fillings. Tried calling restaurant and phone just rings. Completely inedible and a waste of money - never again.

Twice here in the past month. Both times I've been told no hot food, everything is cold. Won't be back

Ordered my food thought all was fine until I went to go get the cookies only to see that I was given the wrong cookies and these cookies have been half eaten with bite marks in them

Very dissappinted with order today. Sub was supposed to be a footlong, instead I got the small one. Both salads were very small and not worth the money. Only 4 meatballs in the whole of the salad and that's with paying for double meat and cheese. I've ordered here a few times and my order has never been right...I will go back to using the Bangor store as they were always quick and reliable.

The most worst staffs.. I eat from there all most every day. I never saw staff were smiling. The most worst service ever. They are making food according to their preferences

Little bit expensive but tasty

Says ordered was delivered and it wasn’t

I was watching the map and the delivery guy was hoovering in greenwell street for near 20 mins ….. estimated delivery time was 3:04 pm and only delivered 17 mins later

The hash browns and sandwich I ordered were cold and missing the dip with them

i ordered a pepsi max and it never came with my order

Awful sandwiches, freezing and squashed with hardly anything on them won’t be back

Beautiful salad and cookie 🍪 thank you

Very disappointed ordered this for half 12 got it at half 1. Which now I half an hour late for my work

Great service, great delivery, delicious salads

Great friendly service. Always take care with the order, even when sometimes things are not available. Great store.

So item missing in the order. Looks like the instructions weren't followed either as I asked for the subs toasted and they arrived stone cold.. also I payed for a margarita slice, not a slice of bread with shredded cheese on it

Forgive me if I go off on a tangent, my brain is still currently trying to process how they failed to get my order right. The description for the sun I ordered is simply “deli meats”. So I’m really struggling with how you managed to make my deli meats sub with NO MEAT. Not just missing 1 meat out of 3, but ALL meats. How???before you try and tell me I should have contacted to rectify my order… oh, I did to the tune of over 20 times these past few hours to no avail and I’m only able to leave this review now because it’s only just been checked off as delivered, hours later! For future reference it’s worth stating that a meat sub might just contain meat

Not happy with the food. It was cold and missing items. You expect to get what you paid for and I didn’t. Tried to ring no answer and waiting on a refund for missing items

The delivery driver was at the restaurant for 30 minutes before he started moving on the map

Ordered via Ubereats. Pizziola six inch missing. Uber eats refunded the cost, but still means one of our party didn't get food so I'd avoid if you want your full order.

Steak in sub was so bland no flavour very fatty never been like that before was awful .

Wedges we're soggy with no seasoning

Food is disappointing. Came in the wrong bread and both sub's are cold! I checked the receipt to make sure I didn't make a mistake & it says toasted for both sub's!!!! Not happy.

They delivered the wrong order, then said they would be back with the right order and I got ghosted. When I rang, the shop was closed. Rubbish

Not received full meal deal which I paid for.

Ordered 3 macadamiam and got 3 chocolate chip

gave my son the wrong order not impressed

The order arrived with the drinks on top of the sandwiches so they were freezing. My husband asked for bbq sauce and it was completely drenched in bbq unable to eat it! Very disappointing!

Hubby loves toasted sandwiches, I just go for latte 😋

2 items were missing. The sub I had ordered for myself was on white bread when I had requested honey oat grain. My nieces sub was fine. Delivery driver couldn't get away from my door quick enough. I didn't have time to check it while he was standing there. I had to check it indoors as the driver handed me the bag with a partial order, jumped in his car and drove off before I had time to open the bag to check the order. I won't be ordering from them again.

They do lovely subs and the staff overall have a good attitude when serving you. My only complaint is that the price, even for a minimal sub is absolutely ridiculous. I once ordered a foot long hearty Italian, with just lettuce and mayo with some ham in it. No drinks or anything else added to it. When I went to the till, they were expecting me to pay nearly £10 for it. I politely left it and refused to pay that much for it. Because I asked them to check the price again, and they still said it was nearly £10. I'm not the only one who has complained about their prices, my parents, siblings, and friends have said the same thing about their prices. It's absolutely ridiculous.

Food was fine as always, although this is second time I've ordered it toasted and it hasn't been. Trying again today will check at the door.

I asked for my sub toasted and it didn't get toasted. Very disappointed.

Quite upset at the fact three items where missing from my sandwich today. No mozzarella/No crispy onions & crisp ordered where out of stock yet let me order from the site. Pretty poor.

Half the things we ordered missing and food was so messy

Food was great but delivery took a long time...we were however kept up to date with new delivery times.

Why was my chicken salad foot long hot? Nobody has a salad which is hot

Paid for 6 cookies only recieved 2 and was refused a refund.. no option for turkey and ham and when I added it to the comments section I got a note saying to order Turkey and ham next time.. rude staff and always grief won't be there again

Missing one of the items in the order & salad portion was very small.